Craig A. Lerdall2048 W. Shy Creek Pl.

Nampa, ID 83686208-891-5232 (c)

clerdall@gmail.com or www.linkedin.com/in/craiglerdall

Summary

I am an experienced manager with proven leadership and management skills with a working knowledge of supply chain management, logistics and operations. My strengths include:

Experience with large and small businesses in various markets. Excellent communications skill set, written and verbal, to customers to management and to colleagues. Extensive customer service training and skills. An affinity to learn and quickly assimilate new things. Being a well-organized, self-motivated problem solver with an ability to work well under pressure. Having self-discipline and strong time management skills.

Education

Boise State University: Boise, ID – College of Business and Economics.05/2007-05/2011

Bachelors of Business Administration: Supply Chain Management. Member NAPM Involved in APICS events.

Professional Experience

A+ Pest Control – Nampa, ID 07/2009-12/2010

A+ Pest Control is a small locally owned full service pest and lawn chemical application company.

Customer Service Rep and Technician I was hired by the owner to lead business operations including all technical work, logistics, scheduling, sales lead generation and marketing while going to school full time. Job duties and specialties included:

Remaining a certified technician by the county and state requiring a working knowledge of laws and regulations. Performing technical and administrative work in the area of seasonal insect, rodent and lawn control. Performing plague surveillance and structure surveillance recommending appropriate counter measures. Planning, delivering and evaluating control and preventive maintenance schedules for homes and buildings. Locating, surveying and monitoring breeding sites while maintaining maps, photos and records of each location

and the treatment applied. Working closely with strategic customers, as the face of the business, and maintaining over 400 accounts.

UPS – Nampa, ID 11/2006-05/2009

UPS has become the world's largest package delivery company by managing the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Package Handler and Seasonal RunnerI was originally hired during the peak season of 2006 as a seasonal runner, helping the driver sort and deliver packages during the holiday season. Because of my performance, I was then asked to come and work at the Nampa Center year round as a package handler, first unloading trailers and then eventually loading delivery cars. Job duties and specialties included:

Lifting, lowering, sliding and moving packages into and out of trailers and cars. Memorizing charts, zip codes, cities and maps to optimize driver’s loads and to minimize delivery time.

Using spatial techniques to stack a load neatly and cleanly to minimize disruptions. Ensuring logical connections and sequences in a fast paced, high pressure environment. Developing a practical and hands-on approach to supply chain management, logistics and operations. Communicating concisely with supervisors and management to help achieve goals.

Lerdall Home Coatings, Inc. – Nampa, ID 04/2005-08/2007

LHC Inc. is a local painting business focusing on interior painting, exterior painting, remodels, tenant finishes, new residential and commercial work delivered on time with quality and within budget

Self-Employed Business OwnerI moved to Idaho to start this business. Running all aspects of my own business developed my business acumen. This position also added very practical tools to my skill set. Some of my job duties and business specialties included:

Writing proposals, bids, contracts and P.O.’s and negotiating on all levels with customers and suppliers. Mentoring and training, and motivating multiple employees and subcontractors to achieve focused results. Marketing the business through various channels to targeted customers. Sourcing and managing suppliers while balancing the forecasted demand of the company. Optimally aligning and leveraging all resources to drive sales and profitability. Managing logistics and operations of the business to maximize utilization of resources.

The Sherwin Williams Co. – Denver, CO 09/2000-04/2005

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products to professional and retail customers and other end users.

Store/Market Manager 10/2001-04/2005I was hired by the district manager and Area VP of Sales. Because of my performance I was quickly promoted to manage the profit and loss of a store. In addition, because of my capabilities, I also managed the surrounding geographic market for lead generation and sales employees. The job duties included:

Managing $1.5 million dollars in annual sales, a 10,000 sq. ft. facility, while achieving a 35% profit margin. Operating all inbound and outbound logistics. Utilizing customer and supplier data to focus the marketing of the business. Continually out performing quarterly sales budgets while reducing spending and overall costs to drive cash to the

bottom line. Developing an excellent customer service standard that included a clean and well maintained facility, and a well-

trained, knowledgeable and friendly staff. Modeling data from reports and statements using my analytical skills to make fact based decisions and

recommendations. Leveraging all aspects of the business and constantly adjusting to maximize profits.

Operations Manager 09/2000-10/2001I reported to the branch manager of a large commercial store that had sales in excess of $3 million and 20,000 total square-feet. Directly responsible for operations that included AR/AP, employee scheduling, opening and closing the store, hiring and training, ordering and maintaining stock, color matching, specifications and customer service and various duties extended from the branch manager. Job duties included:

Achieving less than 1% shrink to total sales. Managing a high accounts receivable turnover that is indicative of an efficient business operation. Analyzing sales and trend data to arrange the stockroom to maximize flow and employee efficiency. Continually training, coaching, mentoring and leading store employees. Effectively making decisions regarding pricing, credit and other customer issues. Working with commercial contractors to ensure products are within written and drawn specification limits.