Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London,...

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Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th , 2010 What it does and what it does not

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Page 1: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Cpt. Dr. Gerhard Fahnenbruck

SETP/ SFTE 4th European Flight Test Safety Workshop

RAeS, London, September 28th-29th, 2010

What it does and what it does not

Page 2: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

A Critical Incident

• An aircraft accident

• An incident resulting in injury or death

• An incident resulting in damage to an aircraft

• Passenger evacuation

• Participation in an accident investigation

• Death of a crew member

• Witness to an accident

Page 3: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Critical Incident

A critical incident• is felt to be life

threatening for a person him- or herself or a person near by

• is far beyondnormal human daily experience

• happens all of a suddenand without warning

Page 4: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

The Purpose

• It is a peer-to-peer program designed to mitigate the impact of an accident or incident before stress reactions damage job performance, careers, family and health.

Page 5: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Critical Incident Stress

stress-level

hours 0 6 12 18

critical

excited

normal

light burden

Page 6: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

stress-level

hours 0 6 12 18

critical

excited

normal

heavy burden withoutwithout assistance

?

Critical Incident Stress

Page 7: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Critical Incident Stress

stress-level

hours 0 6 12 18

critical

excited

normal

Heavy burden withwith assistance

Page 8: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Critical Incident Stress (physical)

sleeplessnessheadache

muscle aches

+?

Page 9: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

guiltfear

helplessness

+?

Critical Incident Stress (affective)

Page 10: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Critical Incident Stress (cognitvie)

difficulty toconcentrate

mistrust

confusion

+?

Page 11: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

strongemotions

withdrawal

Changes in speech,family life,social relationships

+?

Critical Incident Stress (behavioral)

Page 12: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

normal reactionsnormal reactionsof normal peopleof normal people

to an

abnormal eventabnormal event

Critical Incident Stress

Page 13: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

International Critical Incident Stress Foundation

• First responders

• Firemen

• Police officers

• Emergency room health professionals

Page 14: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

CISM

• pre-incident education

• operational debriefing

• defusing

• debriefing

• demobilization

• follow-up and family support

• referral if necessary

consulting, no therapy

Page 15: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.
Page 16: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.
Page 17: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.
Page 18: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

FedEx 80 – Narita, Japan

• FedEx did a great job with a first class CIRP Team• Anything can happen … volcano Mt. Redoubt erupted in

Alaska

Page 19: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.
Page 20: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Continental 1404

• CIRP is needed regardless of fatalities or serious injuries• Continental now has an impressive CIRP Team

Page 21: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Mumbai Terrorist Attacks• The CIRP global network … great coordination with

Lufthansa CIRP, the Mayday Foundation, KLM CIRP, and US ALPA CIRP

Page 22: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.
Page 23: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Response plan

critical incident

Call Center+49 (700) CISMTEAM+49 (700) 7700 7703

CISM-coordinatorCISM-coordinator

CISM-Team crew involved

within 6 hours

“protected area“

Page 24: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Maslow‘s Hierarchy

Page 25: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Support after critical incidents

• Fulfill basic needs (water, food, rest)

• Make sure victims are in a safe environment

• Information, Information, Information

• Support structuring the next moment, hour, day

• Any special need

• ….

Page 26: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Defusing vs. Debriefing

Introduction

Exploration

Information

cognitive

affective

Introduction

Fact

Reaction

Thought Symptom

Teaching

Re-entry

Page 27: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Non normal long term reactions

• substance abbuse

• depresseion

• PTSD

Page 28: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

CISM

• pre-incident education• operational debriefing• defusing • debriefing• demobilization• follow-up and family support• referral if necessary

consulting, no therapy

Page 29: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

CISM Team

Peers: CISM trained colleagues

• Same profession• No management

Page 30: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Critical Incidents

• 2002: 49 (3.500+ Pilots)

I I I

• 2006: 137 (26.000+ Crew Member)

I I I

• 2008: 167 (30.000+ Crew Member)

Page 31: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Statistics 2009

• 160 Events• 490 CISM Measures

– 460 Individual Interventions– 19 Group Interventions– 750 Follow-up Measures

• 300 CISM Team Member

Page 32: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Research

There has never been a study that indicates, that harm has been done by any CISM service, if the following two conditions were present :personnel properly trained in CISMproviders adhered to worldwide accepted standards of CISM practice

Page 33: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Comparison without and with CISM

San Diego 1978 El Cerritos 1986

125 fatalities on board - - - - - - - 820 survivors - - - - - - - - - - - - - - - 0

16 houses destroyed - - - - - - - - 1615 fatalities on ground - - - - - - - 15

300 rescue workers - - - - - - - - - 300>10.000 body parts recovered - - >10.000

( Mitchell )

Page 34: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Comparison without and with CISM

San Diego 1978 El Cerritos 1986sporadic CISM12 interventions

dismissal (one year later)

5 police 07 fire crew 017 paramedics 1

29 TOTAL 1

( Mitchell )( Mitchell )

Page 35: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

CISM is still a “family affair”

Page 36: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Family

• Ike, Joao, Thomas, Uminchu, Bernhard, Isabel, Sheila, Mohamed, Fritz, Sharon, Eileen, Ray, Hiroshi, Pete, Doris, Val, Akira, Hans, Marco, Jeffrey, Teresa, Lynnette, Robert, John, Steve, Michael, Mimi, Stafka, Diana, Craig, Gerhard, Tsutomu, Kerstin, Rüdeger, Deborah, Todd, Lucy, Rodya, Rena, Linda, Andreas, Valerie, Erwin, Mike, Titus, Wessel, Ronald, Bill, Renee, Peter, Lauriel, Jim, Jutta, Joerg, Alice, Tony, Lauri, Murray, Liana, Mark, John, Ken, Tracy, Valerie, Angelique, Louise, Paolo, Jeff, Gabriele, Debby, Randy, Alexander, Keith, Ken, Tom, Neil, Chris, Eric, Christopher, Karl, Haruo, Guy, Heather, Mark, Kunihiko, Titus, Ronald, Angela, Wessell, Markus, Heinz, Dan, Dean, Andora, Don, Adam, Petra, Kandy, Wolfgang, Anja, Jerry, Johann, George, Don, Dave, Margie, Birgit, Bob, Ghislaine, Zhen, Nicole, Karin, Nielle, Daniel, Hanne, Mirjam, Birte, Joerg, Marion, Benjamin, Andreij, Burkhard, Michelle, Bruno, Ines, Dolores, Larry, Greg, Dana, Stefan, Kenan, Mike, Gabi, Susan, Zoni, Cristina, Becky, Kevin, Charlie, Jeffrey, Tim, Hilde, Quay, Suzanne, David, Richard, Shelley, Katie, Ina, Pierre, Martina, Rick, Mark, Christina, Michelle,

Page 37: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Family (continued)

• Heiko, Hilde, Marcel, Colleta, Jessica, Johanna, Rolf, Astrid, Reinhard, Monissa, Otto, Boris, Annette, Ellen, Andre, Thilo, Jeanette, Francoise, Gerald, Guenther, Victor, Nicole, Adelheid, Harald, Conny, Esmeralda, Gert, Jutta, Olaf, Ulrike, Angelika, Joseph, Leon, Waltraud, Sylvia, Paul, Claudia, Andigoni, Malinda, Ann, Nikolaus, Cordula, Madeleine, Aasa, Walter, Arik, Yasmin, Evi, Nina, Manfred, Mendy, Reiner, Fabiana, Elke, Cornelia, Uwe, Juergen, Stephanie, Claus, Cevina, Kenneth, Axel, Michael, Viktoria, Carsten, Nikolaus, Soeren, Franz, Xaver, Anastasia, Dietmar, Manon, Jean, Bjoern, Pana, Anja, Solveig, Jo, Ralf, Adrian, Jeanine, Hatice, Florian, Sabine, Ulli, Kuno, Giovanni, Silvia, Verena, Lorenzo, Gisela, Vasilios, Ulf, Caron, Detlef, Manfred, Dieter, Leo, Iris, Raimund, Helmut, Harry, Matthias, Dagmar, Cord, Beate, Philip, Lars, Fanny, Lutz, Juergen, Katharina, Sebastian, Sonia, Karolina, Heiner, Johannes, Christel, Jens, Winfried, Anke, Henning, Thom, Graig, Ermelinde, Veronika, Sandra, Jennifer, Katharina, Sasskia, Alfred, Elisabeth, Joerg, Andy, Ollie, Roddy, Donald, Patrik, Joachim, Bernd, Leander, Oliver, Kate, ... 

Page 38: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

To-Do-List

Structure the Family

Look for Globally Working Organisations:

ICISF, UNDSS, ALPA, etc.

Cooperate

Page 39: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Stiftung Mayday

Frankfurter Straße 12463263 Neu-IsenburgGermany

Tel: +49-(0)700-77007701 Fax: +49-(0)700-77007702

CISMTeam:CISMTeam: +49-(0)700-77007703+49-(0)700-77007703+49-(0)700-CISMTEAM+49-(0)700-CISMTEAM

Email: [email protected]: www.Stiftung-Mayday.de

Page 40: Cpt. Dr. Gerhard Fahnenbruck SETP/ SFTE 4 th European Flight Test Safety Workshop RAeS, London, September 28 th -29 th, 2010 What it does and what it does.

Thank you for your attention!

Don‘t hesitate to contact:

Dr. Gerhard FahnenbruckBommersheimer Weg 31D-61348 Bad Hombug

+49 (151) 240 36 059

[email protected]


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