COVID-19 crisis management€¦ · Ingenious people care Text (XXL) oTotal of 378 remarks...
Transcript of COVID-19 crisis management€¦ · Ingenious people care Text (XXL) oTotal of 378 remarks...
-
Ingenious people care
Title slide
COVID-19 crisis managementNNR webinar
Ton van de Minkelis20 May 2020
-
Ingenious people care
Text (XXL)
Intensity of COVID-19 crisis (# team meetings & communication)
2
1
3
14
9
6
JANUARY FEBRUARY MARCH APRIL MAY
# m
eetin
g pe
r mon
th
Time line
Emergency Response Team Meetings (ERT)
0
2
4
6
8
10
12
January February March April May
# Communication within Van Oord
ERT instuctions CEO communication others
-
Ingenious people care
Text (XXL)
Change of topics over time
3
0
2
4
6
8
10
12
January February March April May
# Communication within Van Oord
ERT instuctions CEO communication others
Travel restrictions
COVID-19 rules, instructions for working
from home
Stay healthy at home, continuation of projects
/ crew changes
1,5 metre proof offices / return to office and PCR
tests for crew
Travel restrictions health & hygiene
instructions
-
Ingenious people care
Text (XXL)
4
COVID-19 outbreak: coping with permanently changing situation: focus on protection of personnel and continuation of business
McKinsey checklist statusPrecautionary measures
Company Wide Level‒ Emergency response team: regular meetings ERT core team supplemented with IT and Facilities‒ Van Oord COVID-19 policy: travel history/health conditions & quarantine policy, cleaning &
hygiene , social distancing policy, employment conditions etc. ‒ Communication: CEO messages; weekly ERT updates; Safety Alerts like Working from Home‒ Daily monitoring of new government measures and restriction, worldwide‒ COVID-19 policy are applicable for visitors and subcontractors & suppliers‒ Results of employee survey “Working from home”‒ Plan” back to new normal” y monitoring of new government measures and restrictions worldwideOffices and onshore sites ‒ Start with recovery working in the offices ‒ Majority still working from home approach and robust IT infrastructure‒ Supplier deliveries disruptions: mitigation measures at project level‒ Weekly update COVID-19 Risk management file per projectVessels / projects‒ Active monitoring health conditions of crew/project staff:
• Access Vessel Protocol• Fatigue Management Plan• 2 ERT scenario’s for person with symptoms and/or full COVID-19 outbreak on board
‒ COVID-19 Risk Assessment approach: risk templates available for projects en vessels‒ Introduction of PCR test for crew changes , successful pilot (Braveness crew change)‒ Discussion with KLM about additional precautions of flights versus use of charter flights
Protect employees‒ Follow most conservative guidelines‒ Frequent communication and health guidance‒ Benchmark efforts
Set-up a cross-functional response team‒ Fully dedicated, cross-functional team with mandate‒ Appoint work streams (people, contingency,
financial, supply chain, commercial)‒ Define roles, disciplines, rhythm, rolling calendar
Workstream based goals‒ Financial stress-testing and contingency plan‒ Customer care‒ Supply chain‒ Marketing and sales
Practice plan ‒ Activation protocol for coming phases with key roles
Demonstrate purpose‒ Support epidemic efforts
-
Ingenious people care
Text (XXL)
Examples of ERT communication: COVID-19 rules, Stay Fit at home
5
-
Ingenious people care
Text (XXL)
Results independent survey amongst all employee (response 1802)
6
-
Ingenious people care
Text (XXL)
o Total of 378 remarks
Improvements on communication7
0,0% 5,0% 10,0% 15,0% 20,0% 25,0%
Frequency of the communication about COVID-19, need for more updates
Improve communication of direct supervisor / manager
More transparency and information about procdures, COVID cases, return to theoffice etc
More and specific information about the reorganisation 'smaller Van Oord'
Remarks on communication
Fleet Project Office
-
Ingenious people care
Text (XXL)
COVID-19 Risk management approach
8