CORPORATE TRAINING DIRECTORY 2020

CORPORATE TRAINING

DIRECTORY2020

A Guide to Professional Development

IRS Training Sdn. Bhd. 3-7 Subang Business Centre, Jalan USJ9/5Q, Subang Jaya, Selangor DE, 47620 Malaysia

Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com

CONTENTS

03 WELCOME03 OUR CLIENTS 03 OUR PARTNERS

IRS COURSES

05 Business Model Canvas and Value Proposition06 Business Acumen 07 Creative Thinking and Problem Solving08 Creative Thinking and Decision Making09 Design Thinking and Disruptive Innovation10 Effective Communication : Building Better Rapport 11 Effective Communication : Customer Service 12 Effective Communication : Writing Skills13 Effective Sales Strategies14 Expand Your Market15 Managing Conflict for Team Effectiveness16 Innovation and Work Process Improvement17 HRM – Industrial Relations Matter18 Workplace Training: Train -The -Trainer19 LEGO®️ Serious Play TM Workshop Series

(19-24) Strategic Planning | Team Identity | Creativity and Innovation | Customer Service | Frontline Leadership | Fundamentals of Safety

25 Gamestorming Workshop

CERTIFICATION

27 HRDF Train -The -Trainer Certification Programme28 Evaluation on Effectiveness of Training (HRDF) 29 Foursight - Mindset Certification30 Foursight - Toolset Certification31 LEGO®️ Serious Play TM Facilitator Certification32 ROI Institute Certification®️ - Phillips ROI MethodologyTM

LEADERSHIP & MANAGEMENT

34 The CEO Program - Sydney Graduate School of Management, Western Sydney University, Australia

35 Customized Leadership Development Programmes36 IRS Training Talent Acceleration Centre ( TAC )

Contact us to find out about

HRDF claimable training

programmes

*SUBJECT TO APPROVAL

Contact us to learn about our complete range of human resources development solutions

Everyone needs to add values to their services, processes and products.Creativity is an important element in values creation and it goes beyond cost cutting and maintenance.


WELCOME MESSAGE

Dr Alex Ow | CEO

OUR CLIENTS

Since 1997, IRSSB provided training and consultancy services to corporations in various industries. Here is a partial list of our valued clients’ industries:

Logistics / Freight Forwarders AirlinesMaritime Training CentresPetro-Chemicals and OleochemicalsSilicon IndustryTelecommunicationsElectronic PaymentSemiconductorsFMCGWafer Fabrication Industry

Skills Development CentresIT ComponentsCar ManufacturersHotels & ResortsColleges & UniversitiesLocal & International BanksCable NetworksRubber IndustryElectrical Parts & Componentsand others

OUR PARTNERS

Registered Training Provider with Pembangunan Sumber Manusia Berhad (PSMB)

since 1997 – No. 0281 Class A

Registered with Ministry of Finance “ Pendaftaran Perunding Swasta” –

No. 465-02020122

Registered with Malaysia External Trade Development Corporation (MATRADE) –

No. 17893

Registered with Perbadanan Produktiviti Malaysia (MPC) – 42L-PLPS

Authorised Provider for Australia’s Certificate IV & Diploma programme, Australia];

Authorised Facilitator for LEGO® Serious Play™ Training Methodology &

Gamestorming

Authorised Representative of Edward de Bono’s Thinking Systems™

Authorised Provider for FourSight Certification – Mindset & Toolset (First in Asia)



Tel:+603 8024 1208 WhatsApp: +6012-2627780 Email: [email protected] Website: www.irs-training.com 3

IRS Courses

Business Model Canvas and Value Proposition

Business Model Canvas methodology pairs with Value

Proposition teach you to better understand customers.

Create value propositions that sell according to

customers’ needs in a collaborative setting. You can

expect a framework to literally bring everyone on the

same page. Turn your idea for a product or service into a

reality without burning piles of cash and precious time.

This experiential workshop emphasizes fun, engagement,

interaction, and practice. Expect short presentations that

introduce content, video presentations, examples, case

studies, group activities for skills practice, and group

discussions for reflection to deepen learning.

Who should attend?

Professionals, executives, consultants, entrepreneurs and

leaders of all organizations looking to develop new

business models or redesign existing ones for value

creation.

Course Outline Highlights

Overview of Business Model and Value Proposition● Business Model Canvas as

a Strategic Management template.

● Organization’s 9 building blocks.

The Business Model Canvas● 9 building blocks.● Business Model Canvas

Design Process.

Business Model Generation● Business Model Canvas.● Value Proposition Canvas.● Value Proposition Design.

Business model design and innovation.● Business models and

business plans.● Implementing business

models in organizations.

Value Proposition Canvas● What is a value

proposition?● Fit between the value map

and customer profile.● Business Model Canvas

Practice Tips.● Do's and don'ts.

☆Course Benefits✓Learning Outcomes



● Understand the key concepts of business model thinking.

●Apply the Value Proposition Canvas to invent and improve value propositions based on specific customer segments.

●Apply the Business Model Canvas to map out current business model for understanding and analysis.

●Acquire knowledge of the 9 building blocks for value creation.

●Gain essential knowledge of the Business Model design process.

●Align organization’s activities by illustrating and discussing potential trade-offs in a structured manner.

Duration : 2 Days

5

Are you still wondering if business thinking is

limited to senior management or CEO or CFO?

Nowadays, everyone plays a part to maintain the

health of the company, regardless of their

positions. Have a sense of how company makes

‘money’ and what and how your role fits into this

operation. Learn to see the big picture of the

company and recognizes that all decisions, no

matter how small, can have an impact on the

company operations and financial performance at

the end.

Participants can expect fun and informative

hands-on learning activities leading to clear

training outcomes. The trainer guides and

provides feedback to participants on areas of

improvement.

Who should attend?Anyone who wants to be better in selling an idea, product, service or solution.

Business Acumen




●Explain the three crucial financial statements.

●Describe the importance of cash in the business.

●List the concept of profitability and liquidity impact on the company.

●Give insights into applied business acumen.

●Apply a leadership perspective of strategic thinking and strategy.

●Adapt a solid way for business decision that impacts on performance.

Duration : 2 Days


Business Acumen – Essentials● WHAT and WHY of business

acumen.● Pre & post assessment of “How

good is your Business Acumen Skills?”

Business Savvy / Business SenseCash Management● Understanding business and

financial management terms.● Cash management.

Financial Statements & Reading Financials● Knowing the borrowers &

financial strategy.● Statement of profit or loss and

other comprehensive income.

Budgeting For Planning & Control● Understand the budgeting

process and its coordination.● Forecast sales revenues and

expenses and building up the budgets numbers.

Managing Financial Scenarios● Applying techniques to make

decision.● Break Even analysis.

Business Strategy & Environment Analysis● Understanding strategy &

benefits of strategic management.

● Strategic planning process.

6

Creativity is a crucial skill to solve problems in our

complex modern life. At work, you are confronted

with problems to be analyzed in depth. You can use

creative thinking as a structured process that

combines with common sense in problem solving .

Rather than relying on assumptions, learn to define a

problem clearly to generate ideas leading to the

solution(s). Come up with solutions that are relevant

to resolve a problem or an issue.

Participants can expect fun and informative hands-on

learning activities leading to clear training outcomes.

The trainer guides and provides feedback to

participants on areas of improvement.


Creative Thinking and Problem Solving


Creative Thinking at work● Importance of creativity

thinking and innovation.● Benefits of transforming into

a creative workforce.

Overview of Creative Problem Solving● Explore the challenge.● Generate ideas.● Prepare for action.

Creativity Diverging ● Brainstorming.● Visual connections.

Creativity Converging● Highlighting.● Evaluation Matrix.




●Be critical and define the problems clearly.

●Use appropriate techniques and tools to assist in identifying the root cause.

●Employ creative techniques to arrive at Possible solutions.

●Be proactive and foresee potential problems.

●Break away from fire-fighting when resorting to the same way of doing things and hence unable to identify a good solution.

●Adapt a solid way for resolving problem with minimum supervision.

Duration : 2 Days

7


Understand the Thinking Process● Difference between thinking,

creativity and innovation.● Style of problem solver.

Overview of Creative Problem Solving● Explore the challenge.● Generate ideas.● Prepare for action.

Creativity Diverging ● Brainstorming.● Visual connections.

Creativity Converging● Highlighting.● Evaluation Matrix.

Creative Decision Making Development ● Consider the consequences

of a decision. ● Account all the necessary

information available.

Creative Decision Risks Management● Evaluate the solution.● Choose the best solution

meeting criteria.

As market competitiveness increases, organizations

expect employees to make well-thought creative and

quality decisions fast. Creativity is a crucial skill to

solve problems using decision making processes and

techniques. Learn about effective tools and strategies

for decision making. The focus is to enable

participants to recognize their preferences for

different aspects of the creative process when solving

problem. They will realize how people interact when

solving problems, and to become more participative

in generating effective and making fast decision.



The trainer guides and provides feedback to use

appropriate techniques and tools to assist in areas of

improvement.

Who should attend?Anyone who wants to be better quality of professional and personal decisions.

Creative Thinking and Decision Making




●Describe the key principles of creative problem solving and decision making.

●Apply the various creativity tools and strategies in generating ideas.

●Use the divergent tools and convergent tools to selecting the right solutions.

●Evaluate creative ideas in a decision making process.

Make practical and feasible decision

●Be proactive to make practical and feasible decision.

●Foresee potential problem.

●Adapt a solid way for resolving problem with minimum supervision.

● Generate effective and make fast decision.

Duration : 3 Days

8

Design Thinking & Disruptive Innovation

Turn your ideas into value for customers. The value of

breakthrough innovation comes from meaningful design

of solutions. Changes to an existing product, service, or

process potentially create a new market to eventually

disrupt and displaces established market leaders. Learn

about innovation of human-centered design thinking

process and attitude that can solve complex problems,

while always putting the user at the center of that

process.

You can expect fun with bringing in problems for

discussion within the organization’s context and have

opportunity to apply it at the workplace.

This workshop focuses on facilitating face to face

development programme, intermittent with coaching

and assessment session in between the programme.

Who should attend?

Managers and Senior Managers who seek access to

cutting-edge innovative thinking in a practical

and engaging manner.


Overview of Breakthrough and Disruptive Innovation● Innovation Matrix.● Disruptive innovation

model.

Stanford D-School Design of Thinking Framework● Thinking through an idea.● Individual preferred style

of thinking.

Framework for developing ‘Lean Scalable Businesses’● A business as a

‘hypothesis’ or ‘experiment’.

● Agility and improvisation.● Creativity for innovation in

Design Thinking.

‘Lean Start-Up’: Develop Minimum Viable Product (MVP)● Versions of MVP.● Roadmaps for future

versions.

Business Model Generation● Business Model Canvas.● Value Proposition Canvas.● Value Proposition Design.

Roadmaps and Scenarios ● Roadmaps for scenarios.● MPV for Business Model

Canvas inputs.




●Use Design Thinking process from idea generation to value creation.

●Elaborate the ‘Lean Start-Up’.

●Achieve innovation through Business Model generation.

●Give insights into a framework for developing ‘Lean Scalable Businesses’.

●Develop hands-on Minimum Viable Product (MVP).

●Design roadmaps and scenarios for new opportunities.

Duration : 2 Days + Coaching + Assessment

9

Effective Communication Workshop: Building Better Rapport

Getting people to quickly respond is a result of

rapport building skill-extremely useful in any

situation. Any difficult relationship improves with

effective communication through building rapport.

Learning to build rapport is your best tool to

strengthen working and personal relationships to

cultivate a positive environment.

You can expect to participate in a fun and hands-on

training session guided by the facilitator to use

various tools and technique in completing various

learning activities.

Who should attend?Anyone interested to understand about building rapport to enhance communication at work and social interactions.


Working Towards Better Communication• Why does rapport matter?• Build rapport with someone.

Understanding Non-Verbal Cues• Importance of non-verbal

communication.• Using types of non-verbal

communication.

Communicating One to One• Helpful rapport building

behaviours.• Tackle speaking with or

writing to another individual.

Implementing Better Communication at the Workplace• Build rapport naturally in

professional setting.• Put people at ease with

empathy.




• Develop the basics of working towards better communication.

• Understand non-verbal cues in self and others.

• Strike the right tone to make people comfortable.

• Build relationships faster.

• Show more confidence in one-to one communication.

• Improve communication more rapidly.

Duration : 2 Days

10

Effective Communication Workshop: Customer Service



Excellent customer service skills mean communicating

your value in providing product or service to

customers. Your ability to clearly communicate gains

customer’s loyalty and repeat business. Effective

customer service communication comes with good

customer service skills including handling difficult ones.


training session guided by the facilitator to use various

tools and technique when completing various learning

activities.

Who should attend?Anyone interested to understand about enhancing communication in delivering customer service.


Understanding Customer service● Categories of customer.● The myths of customer

service.

Understanding Customers’ Needs● The 5W and 1H in customer

service.● Obtain information about

customers’ expectations.

Communicating with Customers ● Characteristics of a good

customer service person.● Communication in customer

service.● Giving your customers

reasons to return.

Implementing Better Communication at the Workplace● Do’s and Don’ts in providing

customer service.● Resilience and

persuasiveness to handle customer feedback.

● Identify customer service skills to internal and external customers.

● Evaluate own customer service and how to improve communication skills.

● Handle difficult/ demanding or upset customers.

●Secure and keep customer loyalty.

●Maintain and grow good relationship with the customer.

●Handle your customer more confidently by improving communication rapidly.


Duration : 2 Days

11

Effective Communication Workshop: Writing Skills for Presentation



A presentation can make or break your business

deal or even your career. Delivering impactful

presentation depends on clear writing. Get your

message across effectively with a clear writing style

to produce better written work. Sharpen your

ability to write as a business skill to communicate

effectively in the business world.


training session guided by the facilitator to use

various tools and technique to analyze, plan, write

and edit a presentation document.

Who should attend?Working professionals with basic English language proficiency, who aim to develop better writing skills for presentation.

• Identify customer service skills to internal and external customers.

• Apply effective writing style in presentation setting.

• Explore ways to be easily understood by readers and audience.

• Confidence to write clearly, simply, and concisely.

• Communicate your ideas more effectively in writing through presentation.

• Captivate your audience with engaging writing style in presentation.



Language Proficiency and Writing Skills• Language in writing.• 5 Cs of writing.

Types of Written Work• Understanding why you are

writing.• Writing for presentation.

Effective Writing for Presentation • Plan clearly.• Structuring information

logically and clearly.• Design an attractive layout.

Implementing Better Written Communication at theWorkplace and Beyond• Secrets to hook your

audience.• Do’s and Don’ts in written

communication for work.• Vetting the presentation.

Duration : 2 Days

12

Everyone sells in our modern world. Changing

marketplace means pitching for a new business,

getting buy-in for an idea, closing a deal, and

other selling situations. Rather than being caught

off-guard, you can benefit from upgrades and

adjustments that give a twist to time-tested sales

tools and techniques for today's business

environment. Refresh standard sales conventions

and reinforce best selling practices.

Participants can expect fun and practical guided

learning activities to improve their Selling Skill.




Effective Sales Strategies


Effective Sales Perspective● About your customer.● About revenue.

Effective Sales Process● Spotlight your customer.● Know customer decision

making.

Effective Salesperson● Target your customer.● Know customer’s buying

behaviour.

Effective Area Management• Prioritize accounts

opportunities.• Develop a territory attack

plan.

Effective Sales Call● Prepare the call file.● Present your solution.

Effective Sales Communication● Elevate your sales pitch.● Live to sell another day.

Effective Close● Use a customer decision

plan.● Propose like a Pro.




●Confirm own "salesmanship” to keep professionalism current.

●Increase the overall sales effectiveness of individuals or teams.

●Reinforce and reset best practices.

●Give insights into a balanced selling effort.

●Use as a handbook for easy reference.

●Tap into sales fundamentals with a refreshed practical approach.

●Challenge standard conventions to reform sales strategy.

Duration : 2 Days

13

Our competitive global economy demands you to be

equipped with various sets of knowledge and skills to

increase your company’s market share. Expanding

your market is about moving into new areas that can

transform your business. Handled correctly, you can

significantly increase profit. Learn to plan and

implement a growth strategy to develop new

markets that complement your existing business for

overall growth.

Participants can expect fun with practical guided

learning activities to apply the market research

methods and tools that expand market share. The

trainer guides and provides feedback to participants

on areas of improvement.

Who should attend?Senior and middle management and executivesentrusted with expanding their market to capture aslice of the new international or domestic marketshare cake.

Expand Your Market




●Perform market research.

●Carry out competitor intelligence.

●Find new markets.

●Implement marketing plans and communication.

●Understand a systematic way to apply market research.

●Encourage innovation and progress.

●Increase market share through expanding to new markets.

Duration : 2 Days


Perform Market Research● Recognize market trend

and demand.● Identify idea market

sectors and competitive strengths.

Perform Competitor Intelligence● Analyze current and

future competitors.● Research and evaluate key

customer and competitor data.

Find New Markets● Use supplier and

customer networks to find new markets.

● Sources of funding opportunities to access for support.

Perform Planning & Communication● Marketing strategies

incorporating 4Ps.● Branding and brand

management.

14

Managing Conflict for Team Effectiveness

Conflict is inevitable when you work with others.

Resolving team conflict is about facing individual

differences in order to build stronger teams. If you

lead or belong in a team, it is better to extinguish any

"firework" by resolving conflict quickly. Learn to see

issues from the other side to open new ways of

thinking that can harmonize healthy relationships and

encourage higher team performance.

You can expect fun with hands-on guidance by the

facilitator to use tools and technique in completing

various learning activities.

This workshop is a team effectiveness simulation

game that improves understanding of the conflict in

teams and apply skills to manage as well as resolve

conflict. Delivery in an experiential adventure allows

participants to view individual behaviour, create a

common experience and agree on its consequences in

a meaningful way.

Who should attend?Anyone interested to understand about conflict management to enhance team relationships and work performance.


Dealing with Conflict• Different sources of conflict .• Analyze a conflict.

The “I” in Conflict● Self-understanding in conflict

management.● Emotional literacy for problem

solving.

Business Process as Conflict Trigger● Identify dissatisfaction at the

workplace.● Keep people in processes.

Thinking Through a Problem● Solve problems through

analytical thinking.● Manage conflicts to build

relations.● Conflict resolution strategies.

Effective Communication for Problem Solving● Identify communication blocks

in conflicts.● Clear the communication path.

Managing People and Conflict● Difficult people as cause of

conflict.● Intellectual clashes and its role

in conflict.

Collective Conflict Resolution● How to gain collectively agreed

solutions.● Measure effectiveness of

strategies.



• Understand the reasons for and the causes of conflicts.

• Manage conflicts through intellect and emotion.

• Acquire positive assertiveness for managing Win-Win in conflicts.

• Give insights into how to resolve conflict together as a team.

• Reflect people’s behaviour in conflict situations.

• Adapt the way you react in conflicts with strategies that build relationships.

✓Learning Outcomes ☆Course Benefits

Duration : 3 Days

15

Today’s dynamic and turbulent world makes you

either “Perish or Change!”. Survival is about

innovation to change work processes to increase your

efficiency or profit. It means you are constantly on

the lookout for new ways of improving processes to

gain innovation of products and services. Learn about

how you can generate bright ideas into practice as

well as discover updated ways in production and

delivery.





Who should attend?Anyone who wants to innovate and improve work processes at the workplace.

Innovation and Work Process Improvement



Course Outline -Highlights

Foundations of Innovation ● Define innovation .

Overview of Work Process Improvement (WPI)● Define WPI.● WPI methodology.

Setting the Context for WPI● Getting ready for WPI.● Identify core work

processes.

Apply WPI in selected Project● Diagnose the situation.● Work on root causes.

Process Redesign & People Empowerment● Streamlining and simplifying.● Apply SCAMPER technique.● Obtain buy-In.

● Identify areas of work process for improvement.

● Feel more confident to propose changes to improve services or save time.

● Be better equipped to apply changes to work processes towards innovation.

● State the relationship between innovation and work process improvement.

● Map existing work process to find opportunities for improvement.

● Deliberate change based on continuous work process improvements.

● Develop the skills to search for changes.

● Find opportunities for performance improvement or innovation.

Duration : 3 Days

✓Learning Outcomes ☆Course Benefits

16

Conduct in the organizational sense means exercising

behaviour that is consistent with organizational

expectations required in the workplace, either

voluntary or obligatory - in order that work be

maintained. Failure to conform could result in certain

organizational sanctions which the organization

appropriates through its processes. Sanctions which

are affected in bad faith and without due regard for

reasonable cause or excuse, however, can be

challenged. Learn about the relevant Employment

and Industrial Relations laws in managing employee’s

disciplinary and behavioral issues including poor

performance.

Participants can expect comprehensive instructional

methods used during the training and opportunity to

practice using their own real life examples.

Who should attend?Managers, Supervisors, Team Leaders, and HR professionals across all functions.

HRM: Industrial Relations Matter




●Acquire a good understanding of the Employment Act 1955 and the Industrial Relations Act 1967.

●Apply the legal aspects of the Acts at work.

● Take necessary actions in HR cases relevant to the Labour Laws (absenteeism and lateness).

●Outline a set of expected behaviour which requires individual and group compliance.

●Results that follow proper disciplinary procedure.

●Make issue of conduct and discipline become a less sensitive one.

Duration : 2 Days


Guide to Employment Act 1955● Define “Employee”.● Who is covered under the

Employment Act.● Contract of service.

Guide to Industrial Relations Act 1967● Define “Workman” under

the Industrial Relations Act.● Protection of rights of

workmen and employers and their trade unions.

● Claim for recognition.

Managing Absenteeism, Misconduct and Poor Performance● Discipline and misconduct.● Rationale.● Purpose.

Disciplinary Procedures and Alternatives● Informal procedure.● Formal procedure.

Cyber Misconduct and Crime● What is cyber misconduct?● Relevant laws governing

cyber misconduct.

Leadership in Managing Difficult Employees● Nurturing a teamworking

spirit.● Handling different

personalities.

17

A competent workplace trainer makes training more

relevant to the workplace. The ultimate goal of training

is to ensure that the learner walks away from the

session being able to apply the skills taught. To deliver

top-notch, high-quality workplace training, it’s

imperative that the in-house/internal trainers and

subject-matter-experts (SMEs) are set up for success.

Learn about how a variety of workplace training by

colleagues and managers is a highly effective way to

transfer knowledge and skills throughout the

organisation.

Participants can expect fun and opportunity to

develop questions, session plans, resources and

incorporate adult learning techniques into their

training. The trainer guides and provides feedback to


Who should attend?Anyone entrusted with training employees at work.

Workplace Training-Train – The -Trainer




●Discuss the characteristics of a competent trainer.

●Explain adult learning principles.

●Deliver effective training to adults.

●Use Demonstration and Workplace Coaching Models.

●Apply effective feedback.

●Trainers can better develop, plan and deliver successful training sessions.

●Results in better learner outcomes.

●Facilitate always with the adult learner in mind.

Duration : 3 Days


Introduction to Workplace Training● Competency based training.● Define workplace training.

Learning● Define learning and

training.● Purpose of learning in

workplace.

Conduct a Needs Analysis● Key features needed to

train?● Determine who to train.

Plan Training● Write effective learning

outcomes.● Select suitable information

for learners.

Session Planning● Types of training session.● Introduction of a session.

Learning Resources● Learning options available.● Criteria for selecting

learning resources.

Training Methods● Types of training methods.● Demonstration methods.

Evaluating Training● Define evaluation● Types of evaluation.

Individual Presentation Delivery Assessments

18


Introduction to LSP Training Methodology● Background.

Skills-Building Session • The metaphors for real business issues.

LEGO Agents in Johari’s Window• Organization’s Domains and

expansion.

LSP Landscape● Relationship between

agents and the identity of organization.

Playing Emergence with LSP● System connections

between facts that impact business.

● Conduct “what if” scenarios on the landscape.

LSP Guiding Principles● Create guiding principles

(action plans).● Manage unforeseen future

challenges.

LEGO® Serious Play TM (LSP) is a new hands-on

language for business – a tool that lets the mind form

and organises new thoughts. LSP process uses bricks

to visualise situations and enhance business

performance. The bricks create metaphors for real

business issues and address complex issues without

simplifying or losing the important details. Learn to

use LSP for Strategic Planning to get 100%

engagement in collaborative conversations that lead

to insight and commitment from the entire team.

Participants can expect to open their eyes to the

internal and external dynamics of an organization,

allowing for exploration of scenarios and possibilities.

The bricks enable concrete visualization of business

reality to discover facts and hidden relations.

Who should attend?

Anyone responsible for strategic planning and wants to fast track to the real issues in an openly collaborative manner. Management and executive teams developing new strategies for business planning.




●Expand organization’s public domain.

●Identify strategic problems and formulate action plans as proactive counter measures.

●Identify right things for an organization to chart future business directions.

●Discover blind spots through LSP and tap into potential for business growth.

●Deal with real issues and not the symptoms.

●Establish a set of guiding principles in strategic planning for flexible follow through.Duration : 2 Days

LEGO® Serious Play TM Workshop Series ( STRATEGIC PLANNING )

19



Skills-Building Session • The metaphors for real

business issues.● Importance of teamwork.● Challenges working in a

team.

Shared Models Using LSP• Ideal team life.● Work together

cooperatively.

Team Identify through LSP Landscape● Relationship between

identity and external agents.

Think and Apply ● Engage commitments

from everyone.

LSP Guiding Principles● Create guiding principles

(action plans).● Turn individual

commitments into actions.

Using the award-winning LEGO® Serious Play TM

methodology, this new hands-on language session is

about creating an environment for teams to use 3-

dimensional thinking by creating and constructing

metaphors to describe situations the organization faces.

Building landscape models with LEGO bricks enable

individuals in a work team or unit to uncover their core,

learn a new and better way of communicating, and find

meaning in how, why and who they are. This creates a

shared platform of understanding and commitment that

unlocks more vital potential within the individual,

enriches the team life, strengthens the team

connections and creates team wisdom.

Participants can expect to open their eyes in unlocking

the potential of teams and build their way to a better

business.

Who should attend?

Anyone responsible leading and participating as team members, who wants fun while being serious about the business.




●Set common team goals.

●Agree on how team members can best work together.

●Form a team that acts with intention.

●Discover and use LSP to build team dynamics.

●Deal with real issues and not the symptoms.

●Turn commitments into clear and agreed action plans.

●Establish a set of guiding principles for teamwork.

Duration : 2 Days

LEGO® Serious Play TM Workshop Series ( TEAM IDENTITY )

20



Skills-Building Session in Creativity Session• The metaphors for real

business issues.● Importance of creative

thinking and innovation.

Enabling Creativity and Innovation Using LSP• Challenges to be creative and

innovative.● Think differently and change

perception.

Constructing LSP Landscape● Relationship between

creativity and innovation.● Creativity impact at work.

Applying Creativity and Innovation● Turn creative ideas into

action plans.● Engage individual

commitments into actions.

LEGO® Serious Play TM is a new hands-on language that

taps into the human ability to imagine – describing and

making sense of the business at hand, to initiate

change and improvement, and even to create

something radically new. The LEGO® Serious Play ™

methodology helps in creativity and innovation by

encouraging participants to look at reality in a new and

objective way. The session is all about innovation and

using your imagination. Rather than starting with a

“blank page”, LEGO® Serious Play ™ uses LEGO bricks

and elements in a unique process where people “think

through their fingers” – unleashing insight, inspiration

and imagination.

Participants can expect to open their eyes to leverage

the expertise in their organisations.

Who should attend?

Anyone responsible for unleashing inner creativity and build an innovative team with responsibilities, commitment and action plans as well as focusing on achievements.




●Engage imagination more readily with LSP.

●Approach work with increase confidence and commitment.

●Identify the creativity impact at work.

●Generate better ideas and solutions to problems using LSP.

●Gain insight to deal with real issues and not the symptoms.

●Turn creative ideas into action plans.

Duration : 2 Days

LEGO® Serious Play TM Workshop Series ( CREATIVITY & INNOVATION )

21




business issues.● Categories of customer.● Myths of customer service.

Shared Models Using LSP• Aspects of an ideal customer

service level.● Internal and external

customers.

LEGO Agents to Handle Customers● Things to avoid when

providing good customer service.

● Give customers reasons to return.

Upskill Your Customer Service Level● Evaluate customer service

level.● Good customer service

through LSP landscape.

Customer service is one of the most important aspects

of a business and good customer service skills can be

learned. There are some who could be having

difficulties learning these skills. In LEGO® Serious Play TM as a new hands-on language, story-telling and

metaphor enable individuals to learn to explain their

LEGO® models to the rest in the group so that the

group members understand the meaning of their

models. On the other hand, team members also learn

to listen carefully to the story-teller. This session

develops communication and listening skills, which are

the 2 most important skills in excellent customer

service.

Participants can expect to communicate and listen

through the Bricks!.

Who should attend?

Anyone responsible for seeking training in customer service and customer care while expected to make a significant contribution to the company's image and consistently provides exceptional customer service.




●Perform higher level of customer service.

●Master ways to develop and maintain a positive attitude in interacting with customers.

●Engage with customers and up-sell services and products.

●Generate better return of business.

●Develop a customer -focused attitude for better engagement with market.

●Turn commitments into clear and agreed action plans.

Duration : 2 Days

LEGO® Serious Play TM Workshop Series ( CUSTOMER SERVICE )

22




business issues.● Difference between

management and leadership.● Leadership styles.

Know Yourself as a Leader• Unleash the leader in every

individual.● Self-assessment and other

perceptions.

Context & Challenges in Leadership● Relationship between

leadership and types of followers.

● Challenges leading different levels of followers’ performance.

Leading a Team● Team leadership.● Using the right leadership for

different stages of team development.

Through LEGO® Serious Play TM as a new hands-on

language, you’ll be able to explore the relationships

and connections between people and their worlds in

new and enlightening ways. Leaders who want to

listen, gain insight, and empower everyone in the

organization to realize their full potential is ready for

LEGO® Serious Play ™ . Adults play with their sense of

identity, often undertaken with a specific goal in mind

(social bonding, emotional expression, cognitive

development and constructive competition). Children

have less conscious purpose in their play. This session

develops the leadership skill in individuals and their

skill to play along with other co-workers at work!

Participants can expect an interactive session of social

bonding to leadership development.

Who should attend?

Anyone responsible as leaders, project managers, managers, supervisors , executive, team members, and individuals seeking training in managing teams and each member in the workplace.




●Develop leadership and lead others.

●Practise the right leadership styles.

●Develop the right competencies to execute leadership styles.

● The right, consistent leadership can increase the productivity of people.

●Lead a dynamic team.

●Make better decisions.

●Turn commitments into clear and agreed action plans.Duration : 2 Days

LEGO® Serious Play TM Workshop Series ( FRONTLINE LEADERSHIP )

23



Skills-Building Session • Importance of health &

safety at workplace.● Challenges of maintaining a

healthy & safe workplace.

Core Health & Safety Principles• Use LEGO models to explain

the principles.● Building safe workplace

using LEGO landscape.

Communicate Health & Safety Matters● Relationship between parties

involved in Health & Safety (i.e. safety committee, workers, etc).

● Identify hazards & risks impact at workplace.

Raise level of Consciousness Using Guiding Principles● Comply with health & safety

policies and procedures.● Play emergence and look at

hazards & risk assessment.● Engage individual

committees.




●Explain key challenges face by the business in lack of awareness on health & safety.

●Identify proper work safety instructions and wear suitable personal protective equipment in LSP landscape.

●Carry out hazard and risk assessment through playing emergence.

● Establish a safety culture in which employees themselves promote proper safety procedures on the job.

●Better awareness in hazards and risks

● Appropriate proactive actions to avoid high risk situations where others could be placed at risk.Duration : 2 Days

LEGO® Serious Play TM Workshop Series ( FUNDAMENTALS OF SAFETY )

Fundamentals of safety is an area of concern in

protecting workers’ safety while in employment. A

safe workplace practice can reduce the number of

injuries and deaths, property damage, legal liability

and missed time from work. Therefore, it is important

that new employees be properly trained and embrace

the workplace safety culture.Using the new “hands-

on” teaching methodology of LEGO®️ Serious PlayTM

and flexible approaches, create and adapt the

essential safety work habits.

Participants can expect a LEGO hands-on facilitation

session to a better safety.

Who should attend?

Anyone responsible with practical implementation of measures to promote and protect the safety and health of workers. Safety officers, executives and those within organizations concerned with safe work practices.

24


Foundation of Gamestorming● Background. ● The 7 P’s Framework.● Affinity Map.● Body-storming. ● Card Sort. ● Dot Voting. ● Empathy Map. ● Forced Ranking. ● Post-Up.




●Explore a range of different games.

●Review and try out other games.

●Use visual language and draw basic understanding as a group.

● Establish games suitable for opening and can also be used as building blocks for larger activities.

●Enhance facilitation process.

● Increase confidence, commitment and turn ideas into action plans.

Duration : 1 Day

Gamestorming Workshop

Gamestorming is about following a whole set of

different methods and techniques to create and

deliver sessions, workshops, meetings and training

programs that achieve actionable outcomes. Games

allow us to create a special space where we follow a

set of rules and where we enter a shared world.

Games are about setting certain boundaries and

developing rules for interaction. Games can use

physical artefacts and can be strung together in a

whole series of activities that lead towards the end

goal.

Participants can expect a facilitated interactive

learning approach with short training programs

combining classroom and experiential learning

process.

Who should attend?

Anyone who conduct and participate in meetings and discussions, and whose input is required a problem solving and decision-making.

25

CERTIFICATION

To deliver top-notch, high-quality workplace training, it’s

imperative that the in-house/internal trainers and

subject-matter-experts (SMEs) are set up for success.

Acquire the right knowledge, skill and attitude of a HRDF

Certified trainer. Our Train the Trainer programme is

designed to ensure the trainers are competent to deliver

their training based on quality standard set by HRDF.

This 5-‐Day Programme is the right pathway to become

HRDF Accredited Trainer and conduct training under the

HRDF Schemes.

Participants can expect fun and opportunity to develop

questions, session plans, resources and incorporate

adult learning techniques into their training. The trainer

guides and provides feedback to participants on areas of

improvement.

Who should attend?Anyone entrusted with training employees at work.Training is a large part of their job, or a full job functionwithin a structured assessment and training system.

HRDF Train -The -Trainer Certification Programme




●Discuss principles of adult learning.

●Conduct TNA for specific client groups .

●Design and develop a framework of competency based training.

●Organise, plan and conduct assessment.

●Deliver and facilitate interactive training session.

●Become a competent trainer within HRDF Certification*.

●Make training more relevant to the workplace.

● Promote transfer of knowledge and skills throughout the organisation.

●Results in better learner outcomes.

Duration : 5 Days +

Certification Assessment


Plan Adult Learning● Training and learning.● Adult learning principles .

Conduct Training Needs Analysis (TNA)● Define TNA.● Types of TNA.● TNA process.

Design Competency Based Training Programme● Competency based training.● Program requirements.

Conduct Competency Based Training Programme● Training methods and

resources.● Training support and

activities.

Assess Participant’s Competence● Types of assessment.● Assessment methods and

tools.

Successful participants of the HRDF 5-day Train–the–Trainer will be awarded a certificate of accomplishment. However, trainers who wish to conduct training under the various HRDF schemes are required to be HRDF accredited trainer.

27

*Terms and conditions apply.

A top-notch training has to be effective so that the

learner walks away from the session being able to

apply the skills taught. It’s imperative that people put

their learning into practice, therefore, positively

impacting their role and the wider organization.

Learn to objectively analyze the impact of training, to

work out how well participants learned, and to

improve their learning in the future. While a powerful

standalone session, this course is also a strong follow

on to complete the Train-The-Trainer Certification.

Participants can expect fun and opportunity to

practise using real life examples, case studies and

group discussions. The trainer guides and provides

feedback to participants on areas of improvement.

Who should attend?Anyone entrusted with undertaking a structuredevaluation and conduct validation on assessment forROI in training.

Evaluation on Effectiveness of Training (HRDF)




●Explain needs and benefits of training evaluation effectiveness trainer.

●Describe training assessment levels.

●Perform data gathering for assessment.

●Conduct training evaluation based on tools.

●Skills in evaluating workplace-focused program.

●Valid assessment to add value to effectiveness at work.

● Raise progressional expertise in systematically evaluate training.

●Practical evaluation focuses on measuring business performance. Duration : 3 Days


Introduction to Evaluation● Training in the context of

business.● Effective evaluation of

training .

Key Evaluation and Assessment Concepts● Define training evaluation.● Why evaluate training?

Evaluating Process in Training Cycle● Apply training evaluation.● Evaluation targets.

Models in Planning an Evaluation● Plan evaluation.● 4 Levels of evaluation.

Measuring Business Performance● R.O.I. ● Business outcomes.

Methods of Monitoring Assessment Process● Change process.● Achievement of objectives.

Devising Assessment Tools for Monitoring● Methods of collection.● Recording training data.

28

Prime the innovation pump with the critical catalyst

of innovation—creative thinking. Harness the people

side of innovation, giving people the mindset and

toolset they need to recognize opportunities,

generate possibilities, develop solutions and

implement them. Learn to conduct a 1 Day Foursight

Mindset training in this 2 Days Certification that

shares the insight about thinking styles and how they

impact group energy, enjoyment and productivity in a

high-impact training.

Participants can expect fun and FourSight master

trainers to coach on how to use FourSight to

maximize impact as a trainer, consultant and

innovation practitioner.

Who should attend?Anyone working as innovation experts, HR and OD specialists, executive coaches, independent trainers, educators and team leaders who are looking for a new tool to facilitate creativity and innovation in teams and organizations.




●Master change as a process for innovation.

●Use a common language of innovation.

●Perform structured process, and practical tools for collaboration.

●Relate the Thinking Profile results for individuals to productivity and effectiveness.

●Become a certified FourSight Mindset Trainer.

●Skills from best-practices for debriefing the FourSight Thinking Profile assessment with individuals, groups, and teams.

●Deliver valuable innovation insight.

● Equip to deliver FourSight to individuals and groups. Duration : 2 Days


Introduction to Foursight Thinking and Mindset Certification.

Learn to train a FourSight “Innovation Mindset” workshop.

Post- certification support from IRS Training comes with:● Mindset: Presenter guide.● Directions for running

course activities.● Teach back with feedbacks.● Follow up group coaching

webinar.● 1 to 1 coaching session

Foursight - Mindset Certification

29

An innovative organization has both managers and

staff learned about working in new ways, with new

expectations and with different thinking. Gain the

tool set and skill set necessary for innovation to

become a reality in any team. a follow-up to the

Innovation Mindset course, learn to conduct a 1 Day

Foursight Toolset training in this 2 Days Certification.

In this highly interactive workshop, participants will

be introduced to the tool set and skill set necessary

for innovation to become a reality in the workplace.

Participants can expect fun and FourSight master

trainers to coach on how to use FourSight to

maximize impact as a trainer, consultant and

innovation practitioner.

Who should attend?Anyone working as innovation experts, HR and ODspecialists, executive coaches, independent trainers,educators and team leaders who are looking for anew tool to facilitate creativity and innovation inteams and organizations.




●Discuss creative thinking principles.

●Apply the FourSight Toolset System to support creative problem solving and drive innovation .

●Promote the development and growth of new ideas and creative solutions.

●Become a certified FourSight Toolset Trainer.

●Gain clarity around why creativity and innovation are key contributors to high performing organizations.

●Learn one of the most widely adopted and thoroughly researched creative process models in the world.Duration : 1 Day


Introduction to Foursight Toolset Certification.

Learn to train a course that helps participants move past their innate thinking preferences and build skills that will help them clarify, ideate, develop, and implement so that they can perform and collaborate effectively at each stage of the creative process.

Post- certification support from IRS Training comes with:● Innovation Toolset:

Presenter guide.● Directions for running

course activities.● A starter training pack for

up to 10 participants.● Foursight poster set.● Process cheat chart.● Teach back with feedbacks.● Follow up group coaching

webinar.● 1 to 1 coaching session.

Foursight - Toolset Certification

30


Introduction to LSP● History of the LSP

methodology.● Experience and learn the

LSP methodology.

LSP Methodology and Its Standard Applications● Standard applications for

LSP.● Core process and the

application techniques.

Theories Underpinning LSP Methodology● Understand the key learning

concepts.● Use the LSP method to

demonstrate the concepts.

Develop and Facilitate workshops using the LSP Methodology● Critical parts of the LSP

methodology and applications.

● Recognize a group attending a real engagement.

Practice Designing Customized Applications of the LSP Methodology● Design a segment of a

workshop.● Demonstrate the power of

the LSP methodology.

Known as a science-based process, LEGO®Serious

PlayTM (LSP) draws on extensive research from the

fields of business, organizational development,

psychology and learning. Gain the results and

sustainable impact of a workshop directly tied to the

quality of the facilitation to deliver full value. Learn

about LSP as a facilitated process and master all

aspects of the method and successfully implement

the method.

Participants can expect fun and a hands on

opportunity to design a customized workshop using

the method. LSP master trainers will coach on areas

of improvement.

Who should attend?Anyone with strong interest in facilitation. Priorexperience with facilitation is not a prerequisite. Theprogram is appropriate for facilitators, team/projectleaders, trainers, educators, learning anddevelopment specialists, consultants, coaches,educators, researchers as well as in-house trainers.




●Design and facilitate workshops with the LEGO® Serious PlayTM method.

●Apply insights into how the theories impact the flow of the LSP workshop.

●Facilitate a LSP workshop that enhances innovation and business performance.

●Become a certified professional facilitator of LEGO® Serious PlayTM to develop and facilitate meetings and workshops.

●Gain hands-on experience, theory and application ideas.

●Customise use of LEGO® Serious PlayTM methodology in an organisation.Duration : 3 Days

LEGO® Serious Play TM Facilitator Certification

31


Introduction and Readiness to Learn● Expectations.● The business case for ROI.● Overview of the ROI

Process.

Business Alignment• Objectives at higher levels.• Data collection plan.• Collecting data during

programs.

Guiding Principles• Isolating the effects of

programs.• Team presentations to

executives.

Converting Data to Money● Costs/ROI.● Intangible benefits.● Case application.

Communication of Results● Implementation of the ROI

MethodologyTM.● Individual project planning.

Measure the value of projects and programmes of all

types – down to the financial return on investment

(ROI). The ROI MethodologyTM, a systematic approach

to program evaluation, is proven to deliver accurate

and credible results. This 5 days’ standard approach to

ROI Certification happens within a comprehensive

learning experience delivered in a classroom

environment. Upon demonstrating competency in

applying the ROI MethodologyTM, some participants

will join an elite group of professionals with the

designation of Certified ROI Professional® (CRP).

Participants can expect fun with pre-work to help

prepare for ROI Certification and learning sessions as

well as a workbook, tools, templates, books, and job

aids.

Who should attend?

Anyone needing skills to measure the impact of learning and performance improvement programs. Individuals required to demonstrate the ROI and business impact such as human resources, quality, process improvement, organizational change, and technology implementation will also benefit.




●Translate intangible benefits into monetary values.

●Apply the ROI MethodologyTM to a program in own organization.

●Measure the contribution of a variety of performance improvement programs.

●Achieve the designation of Certified ROI Professional (upon successful completion of the impact study).

●Demonstrate ability in conducting an impact study.

●Sought-after skills that are more credible and valuable to organization’s executives.Duration : 5 Days

ROI Institute Certification® - Phillips ROI MethodologyTM

32

Leadership & Management


The SMDP was designed specifically to address the challenges you will face as a business leader. An experiential learning programme that strengthens talent value chain and draw on real life experience of its diverse group of participants.

Keeping themes current, the focus targets on mastering digital leadership, change management, agile way of strategic thinking, business sustainability, innovation, productivity and efficiency.

Programme activities include training support, onsite visitation, access to CEO alumni, expert knowledge sharing, and others. One highlight is SMEs CEO Industry Forum sharing the secrets about the ways of how CEO and Industry Leaders conduct their businesses.

Aimed to build progressive and dynamic leaders, the programme outline is subject to latest enhancements by the organizer. Hence, contact IRS Training for more details.




●Demonstrate ability to link technological strategic action to the broader business direction.

●Understand the challenges and potentials of latest development and technological changes.

●Rationalize and think strategically to create a pathway for business growth.

● Address the challenges faced as a business leader.

●Complete knowledge gaps by building up to expert-level coursework.

●Manage organisation in this era of globalisation and technological disruption.

Duration : 5 Days

The CEO Program Sydney Graduate School of Management, Western Sydney University, Australia

CEOs and Business Owners need to be innovative and

make competitive strategy in managing their

organisation in this era of globalisation. The advanced

leadership development program has both practical

and classroom experience to equip delegates with

analytical, strategic, leaderships, and innovative skills

in designing and charting the direction of their

organisation. The Sydney Graduate School of

Management (SGSM) specially put this program for

the Asia CEO’s. Whether you are climbing the

corporate ladder, building your own business or taking

a not-for-profit to the next level, this program can help

you to achieve your aspirations.

Who should attend?

Upper management teams, CEO, Managing Directors, GM, Senior Managers and anyone responsible in leading organizations through technological transformation amidst setting new strategic directions towards innovative growth.

34


Leverage IRS Training’s unique customization approach of research based theories with proven industry practices for developing leadership at all levels of your organization.

Clients often build on the experience and results of initial programs by engaging in multi-phase, multi-year, intensive solutions. Research-centric content is continuously evolving to focus on the issues that matter the most in today’s global frontier.

Experience positive changes in behavior related to negotiation, influence, communication , and greater self-awareness. Obtain personalized feedback using a variety of validated assessment tools as well as post-program assessment and coaching to ensure continued professional development.

Aimed to build progressive and dynamic leaders, the programme outline is subject to latest enhancements by the organizer. Hence, contact IRS Training for more details.




●Bridge the gap between senior management and the front line.

●Lead across organizational or geographical boundaries.

●Solve complicated problems and take wise action in complex, rapidly changing conditions.

● Engage in a dynamic process of building and extending leadership capacity throughout the organization.

●Address individual and organizational leadership development needs simultaneously.

●Establish systematic, integrated leadership development practices within the organization.

Duration : 5 Days

Customized Leadership Development Programmes

Demanding jobs and roles at work necessitate a clear

understanding of one’s own leadership style. Clarity

around development goals is imperative for success.

Customized leadership development services allow

organizations to develop the leadership competencies

and culture needed to meet specific challenges and

business realities. Tailor a solution specific to unique

strategies, cultures, people, and business challenges.

Participants gain vital business skills to lead and

manage successfully with influence, communication,

thinking, acting systemically, self-awareness,

resiliency, and change agility.

Who should attend?

Mid-to-senior level leaders who lead other managers, operational, group or department managers, or leaders who work up, down and across the organization.

35

Executives identified that a talent management

strategy is the second most critical strategy (only

behind an operational strategy) for business success.

Seize the opportunity to weave high performance

talent management strategy and operations with

human performance technology to drive business

results. Showcase organization’s commitment to

recruit, retain, and develop talented staff members.

Learn to accelerate talent management initiatives to

gain a competitive edge in the market together with a

powerful employer brand.

Our partners gain hands-on knowledge and skills to

attract, hire the best and the right employee, retain

them with a focus on a proven and practical talent

methodology.

Who should attend?

Anyone required to elevate talents or employees like HR Managers, Talent Managers, Recruitment Officer, HR Executive, HR Practitioners, Line Managers, and Supervisors.


Work with IRS Training to increase talent engagement with a customized approach to workforce planning, talent acquisition, talent development, performance management, and organizational culture change. Leverage on IRS Training’s unique customization approach of research-based theories with proven industry practices to manage talents at all levels of your organization.

Clients often build on the experience and results of initial programs by engaging in multi-phase, multi-year, intensive solutions. Research-centric content is continuously evolving to focus on the most current and crucial talent management agenda that matters the most in today’s global frontier.

Experience a human capital management excellence to learn, diagnose, and build leading-practice talent management. Hence, contact IRS Training for more details.




●Leverage talent management to impact business results.

●Create high-performance talent management that makes a business difference.

●Share ideas, challenge thinking, and discuss best industry practices.

● Chart critical next steps in evolving talent management to a people strategy.

●Accelerates business performance in a dynamic and measurable way.

●Establish systematic, integrated talent management practices and dig deep into the execution tools and plans within the organization.

Duration : 5 Days

IRS Training Talent Acceleration Centre ( TAC )

36

38

TRAINING

Our Training Division specializes in the internationally renowned

creativity courses of Edward de Bono’s Thinking Systems™, i.e.

Six Thinking Hats®, Lateral Thinking™, Power of Perception™,

Simplicity™ and the latest Six Value Medals™.In addition to

offering Competency based trainings, IRS is equipped to provide

internationally accredited programmes such as LEGO ® Serious

Play ™ Training Methodology, Game Storming and also courses

under the Australian Qualification Framework namely Frontline

Management in Business and Certificate IV in Human

Resources.

PRODUCT

The Product Division publishes all-in-one cost effective Train-the-

Trainer Packages and certifies trainers with license to use these

packages. We also had published books written by our Principal

Consultant, Dr Alex titled:

-Edward De Bono Methods – Application in Malaysian Context

-Want to Stay Ahead – How to Create a Creative Thinking

Organization.

CONSULTANCY

Apart from this, our Consulting Division provides a unique web-

based assessment service of Creative Process Inventory (CPI),

Lateral Thinking Techniques (LTT), Organisational Creativity

(OC) and last but not least, consultancy services for Competency

based Training Needs Analysis (TNA).

SPECIALISED SOLUTIONS

IRS is also specializing in setting up training centre, learning

academy for initial set up, designing of curriculum, training or

trainers to training system and many customized programmes.

IRS Training Services and Solutions for Human Resources Development

CORPORATE TRAINING DIRECTORY 2020

Documents

Transcript of CORPORATE TRAINING DIRECTORY 2020