Corporate application USC Manager - TUI · Corporate application USC Manager April 2015 . 2 ......
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1 Corporate application USC Manager April 2015
Transcript of Corporate application USC Manager - TUI · Corporate application USC Manager April 2015 . 2 ......
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Corporate application
USC Manager
April 2015
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The Santander Universities USC
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Makes life easier for university students…
The university smart card (USC)
…giving them access to added value services both on and off campus…
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Spain 68
7.9 million active cards at 302 universities in 12 countries
UK 3 Poland 7
Portugal 27
US 10
Brazil 65
Uruguay 3
Argentina 35
Chile 40
Puerto Rico 4
Mexico 34 Morocco 5 Tunisia 1
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Why a new corporate application?
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A better service for universities
Reducing USC delivery times…
…integration with external systems
…reducing errors in the process…
…can support all USC-related processes: management, application, customisation, delivery and activation…
…has a standardised and automated process behind it which improves operational efficiency and the service provided to universities:
…can be integrated with all “system stakeholders”: universities, the bank and embossers…
Universities are demanding a new global platform from the bank that…
…allows them to make better use of synergies between all countries and provides a better user experience…
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How does it work? 03
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Simple architecture with two modules…
…and the USC management module (pending development), which allows the management of applications and photos, taking photos, checking statuses, reports…
The module for exchanging files and photos securely (already developed), which checks file formats and offers the use of data …
…and two connection options: web interface (manual) or WS (automated)
Web interface or WS
PU
SH N
oti
fica
tio
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Cards sent to universities
NexUSC / USC Manager
UCSs management
University
EMBOSSER
File exchange
Data + Photos
Ph
oto
sFTP
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04 What are the main advantages for universities?
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Continuous improvement, incorporating new functionality into the system based on feedback from universities
Customisable, with some functionalities that can be configured for each university, adapting to specific needs
Can be integrated and automated, allowing universities to connect via Web Services to integrate their systems
A better USC experience
Data travels from university systems through a secure channel
Shorter delivery times, eliminating the physical exchange of information and reducing manual operations
Reduced risk and early detection of errors
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05 Where are we?
12 NexUSC is already used in 26 universities in 2 countries
25 in real
production in Spain
…and on the way to being introduced in the rest of countries
1 in real
production in Chile
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What functionality does it currently offer? 06
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…in continuous development
USC Manager / NexUSC portal functionality…
Channel of communication between universities and the Bank (comments, attached files)
Exchange of application files, photographs, reject files and customised card files
Check detailed information on files and photos
Deletion of files
Receiving warnings and notifications (via e-mail)
Log or register of events
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Exchange of application files and photos
Files containing USC card
application details
uploaded by the university
Selección del fichero que se desea cargar
Selection of ZIP file
with photos or individual photo
(JPG)
Detail, comments, errors and log for a
specific file
Detailed information on an uploaded file
Log with the details of each file uploaded: name, upload date,
registers, status, etc.
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Exchange of reject files
Files containing details of
rejected USC cards
Register of all files for rejected cards
History of reject files uploaded by the bank:
name, upload date, registers, status, etc.
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Exchange of files for approvals
Files containing details of USC cards already customised
History of all customised card files
Download of customised card
files
History of files
uploaded by the bank: name, upload date,
registers, status, etc.
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University-bank communication channel
File details
“Comments” tab, where users can make comments in relation to the file and
attach files
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Check detailed information
File details
“Details” tab, to check all the information relating to the file,
and an “errors” tab to check errors where they exist
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Deletion of files
Deletion of files pending download
by the bank
The user must enter the reason for wanting to
delete the file and confirm it
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Receiving warnings and notifications
User options configuration menu
The user can opt to receive notifications (by
email) every time an event happens
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Log or register of events
“Log” tab
Register of all events in
the system
Check log for a file in the file detail window
“Log” tab with a register of all events for this file
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07 Where next?
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Development of the USC management module
Incorporation of new functionalities most demanded by universities
Integration with the USC app (allowing sending pictures from the Smartphone and receiving push notifications)
Improvements including graphs and monthly trends upon accessing the system
Evolution and continuous improvement…
Connection to the cards issuance module (more independent, agile and flexible)
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08 How can you introduce NexUSC at your university?
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4 steps to introducing NexUSC
1 Request your access details from your contact at Santander
2 Test operation of the system in the test environment
3 Agree when to start its use in production with Santander
4 Use of the corporate application at your university
• Uploading files • Uploading photographs • Downloading response files: rejections or approvals • File deletion • Log • Receiving notifications, etc. • Clarifying technical and system usability queries in this phase
• Access details sent to the production environment
• NexUSC as the only channel for communication and sending data / photos to the bank
• Access credentials sent to the test environment • System documentation sent (technical and user manual)
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For more information
Santander Community / Comunidad Santander : https://www.USCSantander.com/community https://www.TUISantander.com/comunidad
Ana Aleman: [email protected]
Javier de Andres Rivero (Murcia Research Center): [email protected]
Angeles Saiz (Corporate Operations): [email protected]
Confidential and Proprietary
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