FRONT OFFICE CO-ORDINATION WITH OTHER DEPARTMENTS

By Dr. Bhavya Khamesra

FRONT OFFICE COORDINATES WITH Housekeeping Department Food & Beverage Department Banquets Accounts Sales and Marketing Security Human Resources

WITH HOUSEKEEPING DEPARTMENT Coordinate on room status, house count, HK prepare occupancy reports and check

with FO to check any discrepancy HK room boys keep an eye on the floors and

rooms for illegal weapons, drugs, suspicious behavioure, sleep out, vacant rooms, skippers and report to FO

Special arrangements for VIPs, Groups, extra amenities, flower arrangement, extra bed are communicated to HK

FOOD & BEVERAGE DEPARTMENT

FO informs about the arrival and departure of guests, for planning food preparation and service

Special arrangements for VIPs, Crew Information about group arrival , their buffet

and meal plans Mini Bar setup and replenishment in rooms arrangements like fruit basket, cookies etc

BANQUETS

FO coordinates to put information of the events and parties in the lobby

A board with the banquet venue, location , direction is put in lobby for the convenience of guests

Also some packages ,material for promotion of events is displayed in FO

ACCOUNTS

FO provides a detailed summary of all transactions of the day to finance department.

Cash / payments / balance is iformed to accounts

Making budgets and allocation of resources Planning to purchase equipments ,

computers, etc

SALES AND MARKETING

Coordinates for information about room availability, room reservation record, guest history,

Also details for planning for VIPs, Crew, Groups arrival and stay

To make marketing strategies for the hotel For selling rooms in lean/off season

SECURITY FO and Security dept. are responsible for

hotel security and safety of guests and employees

Maintaining peace and order in lobby Handling notorious guests who are creating

nuisence , skippers etc To deal with any emergency situation , like

earthquake, fire emergency, terrorist attack, Evacuation and giving directions during

emergency

HUMAN RESOURCES

FO manager gives information about hiring new staff, training schedules, promotions, salaries, to the HR manager

Budget for the salaries and managing staff in accordance to the budget allocated.