Convergys Infographic v27b copy - CIO Summits · PDF file17 years of positive free cash flow...
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17 YEARS OF POSITIVE FREE CASH FLOW EUROPE, MIDDLE EAST & AFRICA NORTH AMERICA LATIN AMERICA INDIA CHINA & MALAYSIA PHILIPPINES CHANNELS WE SUPPORT 150+ LOCATIONS 31 COUNTRIES 8 BILLION CONTACTS PER YEAR 58 LANGUAGES 130,000 EMPLOYEES WORLDWIDE #1 IN U.S. GLOBAL RANKING BY REVENUE INDUSTRIES WE SERVE Automotive Communications & Media Financial Services Healthcare Insurance Retail Technology Travel & Hospitality Utilities CONVERGYS.COM | +1 800-344-3000 US | +1 513-458-1300 INT'L *Gartner “Magic Quadrant for Customer Management Contact Center BPO” by TJ Singh, Misako Sawai, Brian Manusama, 28 January 2016. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Customer Care CAPABILITIES WE OFFER Revenue Generation & Retention Technical Support Collections Analytics Omnichannel Technology Comprehensive and Scalable Solutions Quality, Consistent, and Reliable Delivery Outstanding Client Engagement as a Trusted Partner Covering ALL aspects of the service network: data and voice networks, storage and back-up systems, agent desktops, the number of devices and agents impacted, and latency issues. A MEASUREMENT OF TRUE AVAILABILITY... NOT JUST A COMPONENT OF A NETWORK Agent Availability 99.94 % LOCK Data Security and Protection Program GLOBAL SCALE 30+ Years of Experience POSITIONED AS A LEADER IN 2016 GARTNER MAGIC QUADRANT for Customer Management Contact Center BPO * A LEADER FOR 5 CONSECUTIVE YEARS More than half of the FORTUNE 50 companies rely on us WHY CONVERGYS? We offer integrated, end-to-end solutions to achieve the balance of customer satisfaction, cost reduction, and revenue growth. .com Website Social Email Mobile Voice IVR Chat Retail
Transcript of Convergys Infographic v27b copy - CIO Summits · PDF file17 years of positive free cash flow...
17 YEARSOF POSITIVE
FREE CASH FLOW
EUROPE,MIDDLE EAST
& AFRICA
NORTHAMERICA LATIN
AMERICA
INDIA
CHINA &MALAYSIA
PHILIPPINES
CHANNELS WE SUPPORT
150+ LOCATIONS
31 COUNTRIES
8 BILLION CONTACTS PER YEAR
58 LANGUAGES
130,000EMPLOYEES WORLDWIDE
#1 IN U.S. GLOBAL RANKING BY REVENUE
INDUSTRIES WE SERVE
Automotive Communications& Media
FinancialServices
Healthcare Insurance Retail
Technology Travel &Hospitality
Utilities
CONVERGYS.COM | +1 800-344-3000 US | +1 513-458-1300 INT'L
*Gartner “Magic Quadrant for Customer Management Contact Center BPO” by TJ Singh, Misako Sawai, Brian Manusama, 28 January 2016.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
CustomerCare
CAPABILITIES WE OFFER
RevenueGeneration& Retention
TechnicalSupport
Collections Analytics OmnichannelTechnology
Comprehensive andScalable Solutions
Quality, Consistent,and Reliable Delivery
Outstanding Client Engagementas a Trusted Partner
Covering ALL aspects of the service network: data and voice networks, storage and back-up systems, agent desktops, the number of devices and agents impacted, and latency issues.
A MEASUREMENT OF TRUE AVAILABILITY...NOT JUST A COMPONENT OF A NETWORK
Agent Availability99.94% LOCK
Data Security and Protection Program
GLOBAL SCALE
30+ Years of Experience
POSITIONED AS A LEADER IN2016 GARTNER MAGIC QUADRANT
for Customer Management Contact Center BPO*
A L E A D E R F O R 5 C O N S E C U T I V E Y E A R S
More than half of the FORTUNE 50 companies rely on us
WHY CONVERGYS?We offer integrated, end-to-end solutions to achieve the balance
of customer satisfaction, cost reduction, and revenue growth.
.com Website
Social
EmailMobile
Voice
IVR
Chat
Retail
