Convergys 2013 Customer Scorecard

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Highlights of the 2013 customer survey results from Convergys. http://www.convergys.com/

Transcript of Convergys 2013 Customer Scorecard

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Convergys Confidential and Proprietary Copyright © 2007 Convergys Corporation Meeting Business Goals with Speech Speech & Self-Service Strategy.

Convergys Confidential and Proprietary Copyright © 2007 Convergys Corporation Meeting Business Goals with Speech Speech & Self-Service Strategy.

4-Seiter Convergys X5 V2 2013 11 - Convergent Technologiesconvergent-technologies.de/wp-content/uploads/2017/03/CT_X5_VER0… · Specifi cations of Convergys® X5 Measured Parameters:

4-Seiter Convergys X5 V2 2013 11 - Convergent Technologiesconvergent-technologies.de/wp-content/uploads/2017/03/CT_X5_VER0… · Specifi cations of Convergys® X5 Measured Parameters:

Offering Memorandum Convergys Customer Management …...(the “Property”) and leased to Convergys Customer Management Group, Inc. (the “Tenant”). Located in a booming corridor

Offering Memorandum Convergys Customer Management …...(the “Property”) and leased to Convergys Customer Management Group, Inc. (the “Tenant”). Located in a booming corridor

Acquisition Balanced Scorecard: Opportunities for OAMP · employee evaluation of customer input into pre-award and post-award, customer evaluation of procurement office knowledge,

Acquisition Balanced Scorecard: Opportunities for OAMP · employee evaluation of customer input into pre-award and post-award, customer evaluation of procurement office knowledge,

A FRAMEWORK TO BUILD A KILLER CUSTOMER SUCESS SCORECARD

A FRAMEWORK TO BUILD A KILLER CUSTOMER SUCESS SCORECARD

E · PDF fileCase Study. E.ON. Convergys provides billing and customer care . products and services, bringing together worldclass resources and expertise to help clients transform

E · PDF fileCase Study. E.ON. Convergys provides billing and customer care . products and services, bringing together worldclass resources and expertise to help clients transform

Acquisition of the BSS Business Segment of U.S. based Convergys ... · PDF fileAcquisition of the BSS Business Segment of U.S. based Convergys -Strengthening Global Expansion of Software

Acquisition of the BSS Business Segment of U.S. based Convergys ... · PDF fileAcquisition of the BSS Business Segment of U.S. based Convergys -Strengthening Global Expansion of Software

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech Lori Etheridge Sr. Director Convergys Consulting Services.

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech Lori Etheridge Sr. Director Convergys Consulting Services.

Subscription Scorecard Metric Deep Dive - Sandhillsandhill.com/.../subscriptionscorecardmetricdeepdive.pdf · 2016-12-09 · Subscription Scorecard Metric Deep Dive: Cost of Customer

Subscription Scorecard Metric Deep Dive - Sandhillsandhill.com/.../subscriptionscorecardmetricdeepdive.pdf · 2016-12-09 · Subscription Scorecard Metric Deep Dive: Cost of Customer

Customer Scorecard PhaseII MasterSpreadsheet · EPM01 1/1/1990 CR_KPI_4 Customer Acquisition Rate BUSINESS_UNIT Y PCT EPM01 1/1/1990 CR_KPI_5 Average # Products CUSTOMER Y ECH EPM01

Customer Scorecard PhaseII MasterSpreadsheet · EPM01 1/1/1990 CR_KPI_4 Customer Acquisition Rate BUSINESS_UNIT Y PCT EPM01 1/1/1990 CR_KPI_5 Average # Products CUSTOMER Y ECH EPM01

Strategy of the Consumer - smartenergycc.org · Source: 2010 Convergys Consumer Scorecard Research Value My Time Value Me Value My Money Addressing the needs of a customer on their

Strategy of the Consumer - smartenergycc.org · Source: 2010 Convergys Consumer Scorecard Research Value My Time Value Me Value My Money Addressing the needs of a customer on their

Q1 2009 Earning Report of Convergys Corp

Q1 2009 Earning Report of Convergys Corp

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and

IN THE INCOME TAX APPELLATE TRIBUNAL DELHI · PDF fileDELHI BENCH “F” NEW DELHI BEFORE SHRI R.P. TOLANI AND SHRI J.S. REDDY ... Convergys Customer Management Vs. Asstt. Director

IN THE INCOME TAX APPELLATE TRIBUNAL DELHI · PDF fileDELHI BENCH “F” NEW DELHI BEFORE SHRI R.P. TOLANI AND SHRI J.S. REDDY ... Convergys Customer Management Vs. Asstt. Director

Convergys Analytics - Getting it Right with Speech

Convergys Analytics - Getting it Right with Speech

Convergys Hall tickets-JKC

Convergys Hall tickets-JKC

Convergys Redacted HWM

Convergys Redacted HWM

scorecard: Credit Risk Scorecard

scorecard: Credit Risk Scorecard

Vital Signs Scorecard of Operational Performance KPIs...Customer Services, Operations, and Safety Committee Board Information Item IV-A June 10, 2010 Vital Signs Scorecard of Operational

Vital Signs Scorecard of Operational Performance KPIs...Customer Services, Operations, and Safety Committee Board Information Item IV-A June 10, 2010 Vital Signs Scorecard of Operational

2014 Convergys U.S. Customer Scorecard Research · For this year’s research, we interviewed nearly 3,000 U.S. consumers, ages 18-74, all of whom had at least one interaction with

2014 Convergys U.S. Customer Scorecard Research · For this year’s research, we interviewed nearly 3,000 U.S. consumers, ages 18-74, all of whom had at least one interaction with