(2007) Case Study: Phone-based Voice Biometrics for Remote Authentication
Contact centre revolutions: Voice biometrics
description
Transcript of Contact centre revolutions: Voice biometrics
Contact centre revolutions that will change the way you do business
Unexpected Turnouts
The Financial downturn in Europe and the US has had a number of unexpected turnouts. Many would not have expected Luxury Brands to boost sales whilst average Brands declined steadily.
Meeting higher customer expectations has become a strong recovery strategy that is benefitting many. Unfortunately many still think that a superior customer experience is difficult to achieve however it’s actually very closely connected to your after-sales support.
Voice biometrics
Voice biometrics is a speaker recognition that identifies the person who is speaking by analysing its voice for hundreds of unique characteristics and then compares them to the voiceprint on file.
The automatic voice authentication can save you up to 80% of time and money. Recognizing the speaker can simplify the task of translating speech in systems or it can be used to authenticate or verify the identity of a speaker as part of a security process.
Voice biometrics Benefits
• Save time (49% of users say
authentication is time-consuming);
• Save money (67% of mobile users reset
passwords at least once a month);
• Save Frustration (85% of users are
frustrated with existing authentication);
• Get better Knowledge-based
security with voiceprint.
Voice biometrics Solutions
• Text-to-speech (voice engine delivering
intelligent customer interactions and self-
service);
• Voice-to-text services (enhancing carriers’
missed-call and voicemail offerings);
• Digital persona (intelligent multichannel
virtual assistant);
• Mobile deliver (self-service platforms for your
customers to transact, navigate, ask questions,
and get exactly what you need).
Call us today
+356 2364 4000
or drop us an e-mail
Need help catching up with your
customers?