Contact center ppt. life cc.
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Transcript of Contact center ppt. life cc.
![Page 1: Contact center ppt. life cc.](https://reader036.fdocuments.us/reader036/viewer/2022062503/5496e6b4b47959e53a8b468d/html5/thumbnails/1.jpg)
LIFE CONTACT CENTER
We are partners
www.alhayatcc.com
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About us :• Life Contact Center founded in 2011 as a private limited company that operates a worldwide network of outsourced services, with huge numbers of seats operated by the corporate office in Riyadh K.S.A.
• Life Contact Center Works according to C.O.P.C Standards.
We are partners
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Clients :
لؤلؤة شركةالعقارية الوطن
We are partners
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Services
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Survey •C.O.D
Telemarketing•Collection
Reservations•Customer care
Help desk •Complains
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Goals & objectives
We are partners
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Increase
Customer loyalty – satisfaction.
QOSRETURN ON INVESTMENT
We are partners
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We are partners
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QUALITY IMPROVEMENT :We are working according to C.O.P.C Standards which
have specific determinants :
• All calls coming to the call center have to be answer with 100% QOS .
• AHT : The average handle time according to each project .
• Ringing time less than 20 seconds.• Queue time (monitoring) >>> according to project
policy • One supervisor for each 13 agents .• Quality control team listen to calls by 2% tell 5% for all
agents
We are partners
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Decrease Managerial headache
Customer non satisfaction
Cost
We are partners
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We are partners
Man power
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Operation team :
network Programmers Communications
Operation
manager
Team
leader
INBOUND CALLS TEAM
OUTGOING CALLS TEAM
Quality control
CEO
Training I.T.
We are partners
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Technical solution
Communication system
•M.A.X
Data Base System
•C.R.M
We are partners
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Communication system
•M.A.X
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Data Base System •C.R.M
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Site pictures
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