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Consumers in A Changing World
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Transcript of Consumers in A Changing World
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Chapter 1Consumers in a Changing World
HACE 3100
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Economy. . .
. . . The word economy comes from a Greek word for “one who manages a household.”
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Economics…
Economics is the study or science of production, distribution, and consumption. (Goldsmith)
Economics is the study of how society manages its scarce resources. (Miller)
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Scarcity . . .
. . . means that society has limited resources and therefore cannot produce all the goods and services people wish to have.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Society and Scarce Resources:
The management of society’s resources is important because resources are scarce.Scarcity implies choice and choice implies cost.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Economists study. . .
How people make decisions.
How people interact with each other.
The forces and trends that affect the economy as a whole.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumer Economics…
The study of how people deal with scarcity, fulfill needs, and select among alternative goods, services, and actions.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumer Economics: Keeps us from making poor grooming choices
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumer Economics lead to… Careers in consumer
protection, consumer advocacy, policy making, education, law, business, management, government, marketing…
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Why Study Consumer Economics? To apply course knowledge to personal
decisions. When you pump your own gasoline what is the
last decision you have to make to be a safe consumer?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Why Study Consumer Economics? To apply course knowledge to social
issues. What recent economic legislation will have an
impact on you? Health care? Cleaner coal burning technology? Screening tests for newborns?
Georgia increased its screenings from 13 to 29 Down’s syndrome screening?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Why Study Consumer Economics? To overcome passivity—to understand and
“own” your place in the economy. To become a Consumer Protection
Advocate… Standing up for consumer rights. One Person Can Make a Difference!
Ralph Nader Erin Brockovich You
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
So what????? One of the goals of this class is to make
you more aware of your surroundings. To make you your own best consumer
advocate; if you don’t educate and protect yourself who will?
You need to leave college with a firm grasp of your world: including “the good, the bad and the ugly”……
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumers:individuals and groups who
obtain, use, maintain, and dispose of goods (products) and services to fulfill needs and increase satisfaction.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Goods and Services Goods: tangible objects (e.g., car) Services: intangible actions of work done:
(catering services)
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Satisfaction: Also known as “utility”
(satisfaction, well-being)
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumers….obtain, use, maintain, and
dispose of…..Obtain…Use…Maintain….Dispose of….
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Though even obtaining can be problematic
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
The Road to Consumer Economics… Adam Smith (1776): Author of “An Inquiry into the Nature
and Causes of the Wealth of Nations” stated that: “consumers act in their own self interest and markets work with the invisible hand.”
The founder of modern economics
Felt consumers should be given the freedom and authority to run their own economic affairs.
The US’s founding fathers liked the idea that wealth should be based on goods and services produced and consumed by consumers.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Capitalism: Capitalism is a social system based on
the recognition of individual rights Under capitalism the state is separated
from economics (production and trade), just like the state is separated from church/religion.
Being able to freely choose among a vast array of commodities gives people a sense of freedom.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Seriously…. Do we truly have a pure Capitalistic
society where our choices are made free and clear of government intervention?
Examples?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumerism: The belief that goods give meaning to individuals and their roles in society.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumerism: How much does this belief drive our
consumption habits? Do you buy goods because you care about
what others think about your good? Who only shops at name brand stores? Who shops at Walmart? Who shops at Goodwill?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Goods and Services Remind me again why we buy goods and
services? Buying goods and services is an act of
trust. True? False?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Goods and Services
True, because we assume our purchases will increase our satisfaction; however…
Consumption may not always bring satisfaction: Unsatisfactory products Injurious consumption (negative in long-run) Consumer Fraud Examples?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Caveat Emptor“May the
buyer beware”
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Bad Service………….
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Goods and Services to meet Human Needs Needs: The barest minimum physical necessities
that allow you to survive. Examples:
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Maslow’s Hierarchy of Needs
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Needs versus Wants
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Wants: What people would acquire if their
resources were unlimited. Examples:
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Resources: Things used to produce other things to satisfy
people’s needs and wants. Provide the means to satisfy the family
system’s demands. Material resources-(non human)
Examples: Human resources-(personal characteristics)
Examples:
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Scarcity: Not enough resources are available to
satisfy one’s needs and wants and choices have to be made about their use. Examples of scarce resources? I WILL ONLY BE AWARDING THE TOP 5
STUDENTS IN THIS CLASS WITH A’S.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
The Consumption Process Because there are so many aspects of
consumption it can be thought of as a process.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumption Process
Awareness–what are needs and wants Thinking—gather information Planning—shopping around Implementing--buying Evaluating–would you re-purchase?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Awareness A “stimulus” lets us know that something
is needed or desired. A broken computer makes us aware
another one is needed. Your friend’s Play Station 2 game system
purchase makes you aware you want one!!
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Thinking The mental exploration of the possibilities:
weighing pros and cons and gathering information about the product in question.
Random set of thoughts.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Planning Deciding “ordered steps of action” needed
to make the purchase a reality. Planning on taking $50 from each pay check to
pay for it. Planning on the date you will have the money. Making a plan to get to the store/or on the
internet to make the purchase….
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Implementing You actually sit down at the computer and
serf the web for the best price for the product.
You go to the store to price the product. You actually put the $50 into the bank
each paycheck. Or you really go and make the purchase.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Evaluating Spend time reflecting on your outcome. Is the product in OK condition? Did you achieve some level of satisfaction
with your purchase? Compared to something else was this the
right choice? Should you make an alternative choice?
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Factors that influence consumers
Economics History Consumer culture Individual traits, e.g., age Physiological needs Desire for technology Political area, e.g., government standards
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Economics The condition of national and worldwide
economies during times of decision making. The unemployment rate Interest rates Inflation rates
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
History
The background history of each person influences his or her decisions. This includes our own personal histories and also the histories of our families.
The history of the area in which the person resides influences consumer decision making as well.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Consumer culture
Generally refers to patterns of human activity and the symbolic structures that give such activity significance
It is the way people live in accordance to beliefs, language, history, or the way they dress
Culture includes the groups in which an individual or family resides and their behaviors or traditions.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Individual Traits Age Eye color Hair color/type Weight Height
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Physiological needs
Thirst Hunger Safety Housing Protection
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Desire for technology
Technology includes the methods and materials that individuals use to get what they want.
Including machines, techniques, material objects, and processes.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Political area Politics affect our economic decision
making. Policies impact our consumption…..we
have to buy auto insurance but we don’t have to buy health insurance.
If the draft is reinstated some of you may buy a one way ticket to Canada.
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Consumer EconomicsIssues and Behaviors, 1/e HACE 3100
Next Class Read Chapter 1: Consumers in a Changing
World Yes………lots and lots of people and dates
and places and agencies!!! The pain begins immediately do not
complain that you have not been sufficiently warned