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Consumerism & Consumer Act

of 1986

Aniruddh. Y. Chavan

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Consumerism

Consumerism refers to wide range of activities ofgovernment, business and independent organizations

designed to protect rights of the consumers. It is a social movement seeking to protect the rights of

consumers in relation to the producers of goods andproviders of services.

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Importance of Consumerism

Improvement in supply

No unfair trade practices

Better relation with consumers Better support of government

Educating consumer

Liaison with government & consumers

Product Rating

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Problems Faced By Indian Consumers

Illiteracy

Short Supply

Unfamiliarity Lack of Competition

Number of Legal Formalities

Poor Performance of the Public Sector

Unorganized Consumerism Non Implementation of Laws

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Consumer Protection Act 1986

The Consumer Protection Act 1986 is intended to protectthe legitimate interests of the consumers.

The Act not only provides inexpensive & expeditiousremedies, but also arms the Forums constituted underthe Act with the power of enforcement of their orders bycoercive process by imposing imprisonment & fine.

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Redressal Agencies

District Forum

State Commission

National Commission

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District Forum

Set up by State Government in each district of the stateand shall consist of:

A person who is a qualified to be a District judge shall beits President.

A person of respect in the field of education, trade orcommerce.

A lady social worker.An appeal against its order can be filed before the StateCommission within a period of 30 days from the order.

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State CommissionEstablished in each State by the respective StateGovernment and shall consist of:

A person who is a judge of High Court shall be itsPresident. Two other members who shall be persons of integrity,

ability and have experience of dealing with problemsrelating to economics, law, commerce, accountancy or

administration. One of them shall be woman.An appeal against its order can be filed before theNational Commission within 30 days from the date oforder.

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National CommissionThe Central Government shall establish a NationalConsumer Disputes Redressal Commission which shall

consist of: A person who is a judge of the Supreme Court shall be a

President.

Four other members who shall be persons of ability,

integrity and have experience of dealing with problemsof economics, law, commerce, accountancy oradministration. One of them shall be a woman.

An appeal against its order can be filed in the SupremeCourt within the 30 days from the date of order.

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Thank You