Prepared By:-

Abhishek kumarAbhijit KumarAlok KumarAshwini KumarAnubhav GuptaDinesh KumarSnehil Gupta

On 24 December 1986 Govt. of

India Enacted the Consumer Protection Act 1986 to:

Ensure Rights of Consumers Provide Remedies for deceived

Consumers

CONSUMER MARKETS IN INDIA -The consumer protection Act, 1986 was enacted to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer counsels and other authorities for the settlement of consumer’s disputes and for matters connected there with. This Act applies to all goods and services.

The objects of this Act are as follows –

1. Better protection of interests of consumers.

2. Protection of rights of consumers.

3. Consumer protection councils.

4. Quasi-Judicial Machinery for Speedy Redressal of Consumer Disputes.

According to section 2(d) of the Consumer Protection Act 1986 consumer means -Any person who buys or hires any goods or service is a consumer– except if he uses such goods or

service for commercial purpose.– or if the goods/service provided is

free of cost, the person shall not be considered a consumer.

TWO-THIRDS of spending in the world economy ($ 30 trillion)($ 30 trillion) is by consumers. YET THEY HAVE NO YET THEY HAVE NO VOICE!VOICE!

CONSUMER

Right to SAFETY against hazardous goods and services.

Right to be INFORMED about quality, quantity, purity, standard, price.

Right to CHOOSE from a variety at competitive prices. Right to BE HEARD. Right to seek REDRESSAL. Right to CONSUMER EDUCATION.

File WITHIN 2 YEARS of cause of action in the District Forum where the seller has his business or lives or where the incident happened.

Submit 3 COPIES OF COMPLAINT ON PLAIN PAPER WITH SUPPORTING DOCUMENTS (receipt, bill etc.)

NO LAWYER IS NEEDED.

The following information must be furnished with the complaint :-

Your name and full address.Name and full address of opposite party.Description of goods or services.Quality and quantity.Price.Date & proof of purchase or hiring.Nature of problem.Type of redressal you want.

LAW PROVIDES FOR THE FOLLOWING REMEDIES IN CASE OF A COMPLAINT:-

REMOVAL OF THE DEFECTS OR DEFICIENCIES.REFUND OF MONEY.REPLACEMENT OF THE GOODS.COMPENSATION FOR LOSS OR HARASSMENT OR

MENTAL AGONY.PROHIBITION OF MARKETING OF GOODS

HAZARDOUS FOR HEALTH OR ENVIRONMENT.

District Consumer Disputes Redressal Forum Claims less than or equal Rs.20 lacs.

State Consumer Disputes Redressal Commission

Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.

National Consumer Disputes Redressal Commission

Claim equal to Rs.1 crore & appeals

Case LawsCase Laws

Madhuri Vs Dr. Rajendra (1997).

Spring Medows Hospital Vs Harjot Ahluwalia(1998).

Sub-Post Master Vs M M Acharya (1997).

BenefitBenefit◦ Disposal within 90 daysDisposal within 90 days

◦ No adjournment shall ordinarily be granted - No adjournment shall ordinarily be granted - Speedy trial

Relief◦ Removal of defects in goods or deficiency in services.

◦ Replacement of defective goods.

◦ Refund against defective goods or deficient services.

◦ Compensation.

◦ Prohibition on sale of hazardous goods.

Conclusion

• Consumer Protection Law are designed to ensure fair competition and the free flow of truthfull information in the market place.

• The law are designed to prevent business that engages in fraud or specified unfair trade practices (UTP) from gaining an advantage over competitors and way providing aditional protection for the weak and those unable to take care of themselves.