consumer behavior project on Big Bazaar
-
Upload
prachi-shastri -
Category
Lifestyle
-
view
493 -
download
15
description
Transcript of consumer behavior project on Big Bazaar
![Page 1: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/1.jpg)
Meet Mrs. Rekha Mehta !
Loves to Read
Loves to Shop
Likes to watch movies
Likes to eat out
Likes to meet friends
Loves to spend time with family
![Page 2: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/2.jpg)
When Mrs. Mehta goes to shop for the monthly groceries, she always chooses BIG BAZAAR
But why BIG BAZAAR ?
![Page 3: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/3.jpg)
About Big Bazaar
• Largest hypermarket chain in India.• Brain-child of Kishore Biyani, first generation
entrepreneur.• First store opened in Kolkata in October 2001.• Two more stores opened in same month at
Hyderabad and Mumbai.
![Page 4: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/4.jpg)
Research data
![Page 5: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/5.jpg)
47.41%52.59%
Gender
MaleFemale
16%
24%
20%
41%
Profession
BusinessServiceHome makerStudents
The proportion of women visiting Big Bazaar is slightly more than the men
TARGET SEGMENTStudents make the largest part of the population visiting Big Bazaar because of the low prices. The reason why home-makers are not at the 1st rank is probably because they tend to make most of their purchases from vendors near their residence.
![Page 6: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/6.jpg)
below Rs.10000
Rs. 10000-20000
Rs. 20000-40000
above RS. 40000
Dependent
23.70%
14.30%
14.50%
10.00%
33.00%Income of Respondents
Number of respondents
12%
31%
11%
46%
Frequency of Visit
Weekly
Monthly
Quarterly
On Un-planned basis
BRAND PERSONALITYhighest respondents-dependents , least-high income group. positioning of “Sabse Sasta, Sabse Acha” worked out for Big Bazaar and depicted the brand as ‘SINCERE’
BRAND LOYALTYThe highest number of respondents said that their visits were unplanned.Brand Loyalty- weak.
![Page 7: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/7.jpg)
22.81%
40.93%
18.76%
17.48%
Marts where respondents shop other than Big Bazaar
D-martNational Hand-loomStar BazaarReliance Mart
National Handloom is the most popular Mart where repondents like to shop other than Big Bazaar.This shows that they are not brand loyal to Big Bazaar.
![Page 8: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/8.jpg)
Weekd
ays
Weeke
nds
Wednesd
ays
0.00%
20.00%
40.00%
60.00%
20.50%
60.20%
19.25%
Preferred days
Preferred days
10 am-
1 pm
1 pm-
3 pm
3 pm-
6 pm
6 pm-10 pm
0.00%10.00%20.00%30.00%40.00%50.00%60.00%
2.70%
15.50%
28.40%
53.30%Preferred time of the Day
Preferred time of the Day
Respondents preferred to shop on weekends inspite of the “Wednesday bazaar- HAFTE KA SABSE SASTA DIN”Offer. This shows that the Wednesday campaign was not much of a success
The highest number of respondents said, their visits were in the period of 6pm-10pm i.e after work hours
![Page 9: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/9.jpg)
Clothes29%
Accessories15%Grocery
18%
Food Items28%
Electronic Items
7%
Others3%
Types of products purchased
MOTIVES OF PERCEPTUAL SELECTIONRespondents visit Big bazaar for not only groceries, but also other items such as- Clothes, food items and accessories
![Page 10: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/10.jpg)
Cash Credit Card Debit Card0
50100150200250300350
316
7217
Mode of Payment
Mode of Payment
Nearly 80% of the consumers of Big Bazaar preferred to pay their bills through cash. Only a little more than 20% paid through credit or debit cards.
![Page 11: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/11.jpg)
Attribute Excellent(5 pts.)
Good(4 pts.)
Average (3 pts.)
Bad (2 pts.)
Very bad (1 pt.)
Price 86 184 131 4 0
Service 42 213 140 10 0
Quality 67 196 138 4 0
Variety 74 210 111 10 0
Ambience 33 197 148 90 8
REASON FOR PURCHASE
Multiplying the weights of scale to the values collected from questionnaire, we get:
![Page 12: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/12.jpg)
ATTRIBUTE RANK
Price 1st
Variety 2nd
Quality 3rd
Service 4th
Ambience 5th
Price is the main factor why respondents visit Big Bazaar.Cognitive components: Variety (2nd), Service (4th)Affective components: Ambience (5th)Conative components: Price (1st)
![Page 13: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/13.jpg)
Brand Personality
• Sincerity-Provides a complete shopping experience- Lives upto the promises communicated through ads.
• Competence:-Availability of products-Best offers and deals-Stores widely spread-Reliable
• Ideal Self Image
![Page 14: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/14.jpg)
Motivation
Big Bazaar caters to the basic needs of a consumer
Maslow’s hierarchy
![Page 15: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/15.jpg)
< 30 mins
30mns-1 hr
1 hr-2 hrs
> 2 hrs
0.00% 10.00% 20.00% 30.00% 40.00% 50.00%
5.90%
31.80%
45.00%
17.30%
Time Spent per Visit
Time Spent per Visit
Less than 6% respondents said that they spend less than 30 mins at Big Bazaar. This is a motivating revelation from the respondents.
![Page 16: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/16.jpg)
40
138
154
73
Money Spent per visit
< 500500-10001000-2000> 2000
More than 50% of Big Bazaar customers pay a bill of more than 1000 rupees per visit. This is another motivating point to make note of.
![Page 17: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/17.jpg)
Herzberg’s Two-Factor Theory
Hygiene Factor• Variety brands
Motivating Factor• Low price• Exchange offers• One stop shop
![Page 18: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/18.jpg)
Model of the Motivation Process
![Page 19: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/19.jpg)
Perceptual Selection
Nature of Stimulus
Advertising-Isse Sasta aur Acha Kahi nahi, Naye India ka Naya Bazaar, Wednesday bazaar-
HAFTE KA SABSE SASTA DIN, Exchange Offers
Brand name- largest Hypermarket Chain in
India
Expectations Low Price , Helping Staff
All products under one roof
All brands of products available
Motives Clothes, Food Items Grocery, Accessories
![Page 20: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/20.jpg)
Absolute Threshold
Point at which an individual can differentiate between something & nothing
![Page 21: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/21.jpg)
Elements of Diffusion
Diffusion
Innovation
Social System
Time
Communication
![Page 22: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/22.jpg)
Innovation – Continuous Innovation
Social System – Middle class people
Time – Early Adopters, Early Majority, Late Majority
Communication – Print, TVC campaign, Social Media
![Page 23: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/23.jpg)
Innovation
Continuous Innovation
Wednesday Bazaar Sabse Sasta Din (Sabse Sasta, nSabse Acha)
![Page 24: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/24.jpg)
6 days Maha Bachat The Great Exchange Offer
![Page 25: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/25.jpg)
Decision Making Process
Active Problem recognition by the consumer Internal and External search of information for choosing Big Bazaar. Eg: search for offers
![Page 26: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/26.jpg)
Evaluation of alternatives:
• Recommendations of Friends ad Family•Best deals and offers available• Proximity from home• Availability of products required• Price Sensitivity
Purchase:• Repeated Purchase•Long term commitments
Post Purchase:• Dissonance barely occurs.
Decision Making Process
![Page 27: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/27.jpg)
TVC Campaign
• Sabse sasta 3 din Campaign• Swagatam khushiyon ka Campaign• Public Holiday Sale Campaign• Making India Beautiful Campaign
![Page 28: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/28.jpg)
Social Media
![Page 29: consumer behavior project on Big Bazaar](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b452984a7959fb558b461a/html5/thumbnails/29.jpg)
Learning
• Motivation: The low prices and constant offers
• Cues: Advertisements, posters, in store promotions
• Response: People choosing Big Bazaar over other departmental stores
• Reinforcement: The offers and deals lead to repeat visits to the stores.