Diane Mayer, VP Services Sean Spradling, Sr. Bus. Consultant Corvent LLC UNC202.
Consultant Introduction to Grahall, LLC
-
Upload
matthew-robles -
Category
Documents
-
view
35 -
download
0
description
Transcript of Consultant Introduction to Grahall, LLC
© 2010 by Grahall All Rights Reserved
Consultant Introduction to Grahall, LLCAn Overview and Depiction of Grahall’s Management System
Confidential & Proprietary – Do not Copy or Distribute Without Consent from Grahall, LLC
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 2
THE GRAHALL CONCEPT
ABOUT GRAHALL
2010 MARKETING PLAN
MEMBER BENEFITS
MANAGEMENT PROCESS
FINANCIALS
Section I. The Grahall Concept
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 3
Welcome to Grahall
Thank you for your interest in Grahall. We understand you wish to learn more about our firm.
We started the firm as an answer to the desires of a few consultants to have a place where, based on their experience, they would be allowed to practice their trade without the issues associated with large consulting organizations. We simply wanted to choose our own clients, associates, analytical methodologies, work schedules, and have a place we were also free to follow our intellectual interests. In addition we felt strongly that each of us should benefit from our own efforts, and the mutually agreed upon efforts of our fellow consultants. The organization is designed to assist the consultants in acquiring and creating intellectual capital and delivering it to the client market through many diverse channels (one of which is a website second to few). In addition, we have designed a “turbo charging” system of value adding entities that can multiply each consultant’s value by turning his or her contributions and insights into articles, presentations, white papers, training programs, online calculators, tools or solutions, and even investment insights for better investment decisions.
Most importantly, when it is time to leave Grahall (and we don’t think it is for everyone) please leave with our blessing and with your clients and the value you have built up within your own enterprise. Since it is yours (as there are no employment contracts or non-competes), you may leave to set up and serve your clients as you see fit. You may even choose to sell your enterprise to someone else in Grahall.
In addition to the “multiplication effect” of the organization (Omnimedia, Investment Services, the Learning Institute, and Online Solutions) we all hoped for a an environment where high ideals and mutual benefits accrue to those capable of solving the human capital issues inside today’s organizations. As one of our founders once said “we solve complex problems, with no obvious answers, of great consequence to our clients in short periods of time.”
Lastly, we all believed that the critical element in the consulting system was, in fact, the consultant, not management or managers, and in particular not the bureaucrats. Of course, as one of our other founders was fond of saying, “we can either work just as hard and make three times the money, or one third as hard and make the same amount of money, and either of those two alternatives is fine with me!”
Grahall is unique. We are only three years old, but the average experience of our over 40 person consulting partners staff is 24 years. We have only one focus in our organization and that is to provide advice and counsel to our clients. While other organizations say this, we guarantee it. All of our consultants carry the title Consultant and all of our support staff are outsourced. We therefore are completely focused on our clients’ needs.
We feel our experience has given us the opportunity to really listen to our clients and not be “boxed in” by certain products or processes. Our strength is our team which we have outlined in the section attributed to team profiles.
We look fondly on the past many years in the consulting industry, the last three years as our own firm, and we look forward with great expectations and excitement. We also look forward to our discussions with you.
Michael GrahamDirect +1 [email protected]
Grahall, LLC845 Third Avenue, 6th FloorNew York, NY 10022Telephone: +1 (646) 290-5129Fax: +1 (646) 290-5001Online: www.grahall.com
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 4
About Grahall
GRAHALL IS A TOTAL HUMAN CAPITAL FIRM
We are a diversified human resources firm founded on a deep appreciation of the impact of human capital on organizational success. With a heritage in total reward strategy including executive and employee compensation, benefits, assessment, recruiting, coaching and change management, our mission is to help make our clients successful.
OUR SERVICE AREAS
Total Human Capital Strategy
Total Rewards Strategy
Employee Relations
Organization Design & Development
Talent Management & Staffing
Special Services
OUR PRACTICE AREAS
Stakeholder Level Practice
Industry Sector Practice
Organization Stage Practice
Organization Event Practice
OUR BUSINESS UNITS
Grahall Data Acquisition Services
Grahall Survey Services
Grahall Research Institute
Grahall Regulatory Services
Grahall Consulting Partners
Grahall HR Workforce Solutions
Grahall HR Temps
Grahall HR Job Board
Grahall Online Solutions
Grahall Omnimedia Center
Grahall Learning Institute
Grahall Investment Services
Grahall Properties
OUR VISION
We work with our user/clients to create value, and all aspects of our firm will support this vision. We are and will continue to be a singularly focused organization that deploys its resources effectively to create great value for our clients.
OUR LEADERSHIP
Each consultant is a leader. Consultants lead client assignments, analytical efforts, research, and most importantly their own enterprise. For this reason, we devote particular attention to selecting individuals that possess the right mix of experience, technical skills, industry knowledge and personal commitment to ensure the experience for each consultant is effective.
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 5
GRAHALL IS RUN FOR CONSULTANTS BY CONSULTANTS
There are no paid management positions inside Grahall. (No individuals that are purely management – whose last time consulting is a fond memory or in fact ancient history). Each person with a coordinating responsibility is a practicing consultant. Meetings or more likely web conferences are for “go” not “show.”
OUR INFRASTRUCTURE
We run meetings for individual consultants once per month for the first 6 months of membership, Since the entire system is sophisticated, we wish to help each consultant optimize their experience.
We run additional coordinating meetings for the organization as necessary.
Inside Grahall
COMPENSATION OPPORTUNITIES
Generally, consultants keep all the fruits of their labor with a few exceptions. Those exceptions are for the purpose of encouraging lead exchange among Grahall consultants. The standard fee for leads is 20% of the first year’s revenues which goes to the individual or entity that generated the lead. The Grahall store also charges 20% commission.
PRICING MODELS
Each consultant determines their own pricing and profit models. Grahall is not a discount service and we encourage consultants to price consistent with our direct premium competition.
MEMBER BENEFITS
Grahall provides a support staff so each consultant can focus on consulting and creating value in their enterprise.
Information Technology Support – An entire web based system with 24 hour technical support.
Legal Staff – A law firm familiar with the issues of professional service firms in general and Grahall in particular.
Accounting and Tax – An accounting firm that will take care of all invoicing, accounts receivable, accounts payable, record keeping and taxes.
Marketing and Advertising – A group of individuals that will assist in creating and executing campaigns.
HR Services – A team of individuals that will help you select individuals, provide benefits (health & welfare, disability, death, 401(k) and retirement) plans.
Administrative Support – Office rentals (Regus), travel agency, conference call lines, webcam capabilities, blogging, and many more.
OTHER BENEFITS
Comradeship, self determination, and a platform to share leads and solve clients problems. Think of Grahall as a “Space Ship Trading Platform” with very few firm rules.
GOVERNANCE PROCEDURES
Governance is a “mix of methods” resulting in the unique “Grahall Madness”. Somewhere between the best of King Arthurs round table (governance by consensus) , the American democracy (federal and state’s rights), and gorilla warfare. We like to think about it as advanced management and not for the weak of heart or mind.
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 6
Inside Grahall
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 7
Grahall Regulatory Services. Provides clients with insightful legal, accounting, tax, actuarial and similar technical services, directly to clients or in conjunction with other Grahall business units.
Grahall Consulting Partners. Provides market leading total human capital (total rewards, organization development, talent management, recruiting, and employee relations). Our methodologies are targeted to better align clients’ business and people strategies with comprehensive people strategies through the use of advanced proprietary solutions including concepts, processes, diagnostic and analytical tools, research, and statistical and other analysis.
Grahall HR Temps. Provides a reliable and flexible source of human resources (compensation, benefits, organization, talent management, and employee relations contract professionals to help our clients develop and administer effective human capital programs.
Grahall Job Board. Provides a central place where individuals in the human capital business can go to look for employment opportunities and where employers can find high quality fully screened individuals to work for them on part-time or full time basis.
Grahall Data Services. Engages in the identification of high quality databases that can be purchased from vendors and utilized by our consultants and clients to create intellectual capital and/or solve human capital related problems.
Grahall Survey Services. Engages in substantive survey projects regarding critical business, human resource, and investment issues to help clients establish, refine, and improve their business, compensation and investment practices.
Grahall Research Institute. Conducts in-depth research in an effort to maintain a digital library of resources. These resources are available to assist clients with their research needs and to support Grahall’s regulatory, consulting, investment, staffing, training and publishing efforts with relevant market research.
Inside Grahall
Intellectual Capital Creation Units Consulting Partners Units
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 8
Grahall Omni Media Center. Manages the flow of Grahall’s intellectual capital to our clients/users via the Grahall Store through the publication of research reports, books, articles, press releases, investor alerts, presentations, and other mediums.
Grahall Learning Institute. Provides advanced Human Capital learning experiences to directors, executives, and senior human resource professionals interested in expanding their total human capital knowledge beyond the scope of introductory or intermediate courses.
Grahall Investment Services. A unique and independent investment company, provides human capital research, portfolio design, and investment funds for institutional, high net worth and individual investors.
Grahall Online Solutions. A distinctive suite of web-based rewards tools targeted to human resource professionals, executives, and directors. These tools assist the user in obtaining, calculating, and analyzing the information necessary to execute key business, people, and reward strategy work.
Grahall Properties. A conference and training center used by Grahall consultants, partners, and client/users seeking to create or exchange significant insights and to identify and resolve current issues affecting their respective businesses.
Regulated Relations 1:1. This channel is the most singular, since most consulting by actuaries, lawyers, accountants (CPA’s), tax specialists (LLM-Tax) are heavily dependant on the “facts and circumstances.”
Consultant 1:10. This channel consists of a single consultant working with a portfolio of approximately ten clients. These clients typically make up the core of their practice. It is likely that there will be additional clients during a year but these clients will be the long-term relationship clients.
Locations 1:100. This is the channel that aggregates consultants in a small geographic location, generally a city. In Grahall we have identified 50 cities in the United States with populations that are significant enough to support a Grahall Consulting Partners Unit.
Regions 1:1000. This is the channel that groups together several cities into a regional grouping. This channel level makes sense when it comes to coordinating with regional entities like associations.
Website 1:10,000. This channel is for mass markets and represents the number of individuals we hope to get to visit the website monthly. This channel is the least focused yet most surgical.
Value Multipliers Distribution Channels
Inside Grahall
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 9
Section II. About Grahall
THE GRAHALL CONCEPT
ABOUT GRAHALL
2010 MARKETING PLAN
MEMBER BENEFITS
MANAGEMENT PROCESS
FINANCIALS
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 10
A Total Human Capital Conceptual Model is an approach for determining the optimal allocation of all people resources that power the execution of an organization’s business strategy. The development of a Total Human Capital Model ensures that all the individual program elements reinforce behaviors the organization values and energizes executives and employees in a way that ties them to organizational results through individual, team, and organization performance.
The Grahall Total Human Capital Conceptual Model below depicts our comprehensive approach to the design and implementation process:
About Grahall Our Total Human Capital Philosophy
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 11
Our Environment. We (Grahall) and our clients find ourselves in an unprecedented time. As an author once said “may you live in interesting times”. We guess that many of our clients are feeling that this environment is all one could ask for when it comes to “interesting”.
On every front (world economic recession, government interjection into business, the public’s outrage over compensation levels, the failure of our regulators, union activism, etc.) we face these “interesting” times at a level that may have few historical comparisons.
It may be that what many of us have said for years is finally becoming clear, nearly everything is related. Today’s macro environment consists of the following:
• Not only will the government probably pass some of the most far reaching (some would argue overreaching) changes to the American industry regulatory system but the government will also attempt to once again interject itself into the compensation world with a renewed vigor and with the backing of a population of angry voters.
• The public is rightly angry and upset with the financial system and the behavior of many of the financial institutions that have needed taxpayer assistance only to turnaround and limit loans to business.
• Business has contracted and the effect has been felt in every city and state in the country.
Grahall’s own micro environment is also in turmoil. At our roots we are a consulting firm that has been traditionally retained to work with the Board of Directors and or management in an effort to make their organizations more effective. Our competitors are still in a state of denial when it comes to the conflicts of interest that come about when the financial interests of consulting firms overshadow other more important stakeholder interests.
We project that this environment will become ever more turbulent in the future. What will never happen at Grahall is the direction of all of our efforts in any way other than toward the success of our clients in an un-conflicted manner.
About Grahall Our Total Human Capital Philosophy
Key Stakeholders. We truly hope to become known by the stakeholder “company we keep” and the value we provide to all of our stakeholders. We at Grahall recognize obligations to the following stakeholders:
• Our Customers, Clients, and Users – You deserve our complete and uncompromising efforts to make you successful and we will do whatever it takes to accomplish what success.
• Our Partners – We deliver our services only with the assistance and partnership of many individuals and organizations. We will endeavor to fulfill the expectation that we work in true partnership with you and your stakeholders in an honest and forthright manner to the goal of mutual success.
• Our Employees – We expect a great deal from our employees (maybe more than any firm in our industry). In return we will assist you in every way possible to increase your individual value and give you a sense of accomplishment at the end of the day in direct proportion to the contribution you make to clients and our firm.
• Our Suppliers – We gain great value from our various suppliers. We will create an organization that builds mutually beneficial long term relationships that will stand the test of time with individuals and organizations that provide us with enabling value.
• Owners – Those individuals and organizations that invested in our organization should expect to be well rewarded over the long-term.
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 12
Our Vision. (where we are going )
Create value for client/users through the work we perform.
How We See It
We work with our user/clients to create value, and all aspects of our firm will support this vision. We are and will continue to be a singularly focused organization that deploys its resources effectively to create great value for our clients.
Our Mission. Our Mission (what we do)
Expand our client/users effectiveness.
How We See It
Effectiveness is how we measure success in value creation. Our standard requires that every output we deliver has measurable positive impact on our client/users organization.
Our Values. (our underlying beliefs):
We work exclusively for our client/users.
We will unconditionally decline assignments that create a conflict of interest.
We communicate honestly and directly with our client/users.
We value diversity of people, ideas, processes, and solutions
About Grahall Our Total Human Capital Philosophy
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 13
Our Business Strategy. Our business strategy is relatively straightforward if not simple.
We intend to provide services to a range of clients and users through multiple channels (in-person, in-mass, over the web, etc.) that make those users more successful.
Our expertise domain will be on the value exchange between organizations and individuals.
We expect to be able to provide an organization people strategy (structure, processes, and culture) that optimizes the contributions and intellectual capital of individuals associated with our firm and thereby creates unprecedented value for them.
About Grahall Our Total Human Capital Philosophy
Our Organization Capabilities & People Strategy. Our business strategy is our people strategy and vice versa.
We will be the place in the industry for experts in the advisory services profession consistent with our business knowledge domain.
We expect to be able to provide an organization model and people strategy (structure, processes, and culture) that optimizes the contributions and intellectual capital of individuals associated with our firm and thereby create unprecedented value for them and their clients and stakeholders.
Our business and people strategy models are designed to attract the top decile consultants and top percentile consulting partners. We expect individuals to come to Grahall when it makes sense for them and for the organization, to contribute in a way that fulfills them, and to leave when the relationship no longer works for either party.
We are a virtual organization. Our infrastructure is completely outsourced. Only consultants are employees. There are no layers of non-consulting management. All of our management is decentralized to the consultant so that they can better serve their clients.
There are no non-competes in Grahall. We all share in the creation and distribution of our intellectual capital and when an individual or team wishes to strike out on their own we will do everything possible to make them and their stakeholders successful.
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 14
Stakeholder Level Practice. There are many stakeholders in today’s complex organizations. Each requires unique information, knowledge and solutions. We have organized practices for each of these needs, including but not limited to the following groups:
Investors Employees
Boards of Directors Associations
CEO’s Consultants
Executives Journalists
Human Resource Professionals Litigators
Sales Force Professionals
Industry Sector Practice. Industries are different. Our industry practices are designed to collect all of our information, people and consulting resources into a client focused area by specific industry. Our industry information, knowledge and solutions are second to few in the consulting profession.
Consumer Products Manufacturing
Energy & Natural ResourcesPharmaceuticals
Entertainment Not For Profit
Financial Services Services
Healthcare Technology
About Grahall Our Structure (Practice Areas)
Organization Stage Practice. Organizations pass through different stages or life cycles. What works at a start-up is unlikely to work in a mature organization. We have practices for start-ups, emerging, growth, mature, and challenged organizations.
Start up
Emerging
Growth
Mature
Challenged / Turnaround
Organization Event Practice. Organizations also are affected by specific events that have significant impacts on their effectiveness and future viability. We have experts and expertise specific to initial public offerings (IPO’s), mergers & acquisitions (M&A’s), subsidiary redeployment (spin-off’s, spin-out’s, split-off’s, and tracking stock) bankruptcies, and corporate reformations (LLC’s, LLP’s, leveraged buy-outs, management buy-outs, and subchapter S designations).
Bankruptcy
Mergers & Acquisitions
Initial Public Offerings (IPOs)
Ownership Transition
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 15
Human Capital Strategy. A Human Capital Strategy is a plan for managing and deploying an organization’s human resources in order to support its business objectives. It involves identifying key business drivers and internal and external factors that impact human capital planning by identifying and planning for the organization’s design, total rewards programs, and total employee relations policies.
Investors Effectiveness Reviews
Organization Capabilities and People Strategy
Workforce Strategy and Alignment
Board of Directors Effectiveness Reviews
Leadership Effectiveness Reviews
Sales Force Effectiveness
Human Resources Operational Effectiveness
Organization Effectiveness
Employee Engagement Reviews
Customer Satisfaction Reviews
Total Rewards Strategy. A Total Rewards Strategy is a plan for allocating all reward resources in a manner that drives the execution of an organization’s business strategy. The development of a Total Rewards Strategy, therefore, ensures that reward elements reinforce behaviors the organization values in a manner that energizes executives and employees in a way that ties rewards to organization results through individual, team, and organization performance.
Investors Review of Organization Rewards
Board of Directors Total Rewards
CEO & Executive Employment Agreements
Executive Total Rewards
Sales Compensation
Employee Total Rewards
Employee Relations. Developing a sense of employee commitment from today’s multi-dimensional workforce is a challenge that is centered in the policies that outline “the deal” between the organization and its employees. Beyond the compensation and benefits programs are the organization’s policies that capture and communicate the details of this relationship. We work with organizations to review and design employee relations policies that can make your organization an employer of choice, thereby making your organization more effective at a lower cost.
Employee Relations Policies Development
Organization Culture Studies
Compliance Audits & Regulatory Reviews
Employee Communications Programs
Organization Design & Development. Behind every great business strategy is an organization model that “gets it.” Too many of today’s organizations are better equipped to sustain themselves in yesterday’s competitive environment. Most are not prepared to take advantage of current technology and are holding on to organization designs of the past. Grahall consultants have the practical experience to assist companies in choosing an organizational model that drives business strategy now and in the future.
Board of Directors Governance Services Sales Operations Services
Organization Design Marketing Alignment w Sales
Organization Development Sales force Program Implement.
HR Transformation Position Analysis
Change Leadership & Management Job Documentation
About Grahall Our Structure (Service Areas)
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 16
Talent Management & Staffing. Because human capital management involves managing the entire employee lifecycle, companies must engage in talent management to strategically and deliberately attract, select, train, develop, promote, and move employees through the organization. It also incorporates how companies drive performance at the individual level (performance management).
Executive Search
Human Resources Department Workforce Staffing
Recruitment Process Design/Implementation
Leadership Assessment Services
Performance Management Design / Implementation
Employee Training & Development
Leadership Development Programs
Competency Modeling
Career Mapping
Succession Planning and Management
Coaching Services
Outplacement & Career Transition Services
Special Services. Grahall’s specialized services include expert litigation witnesses, automation of sales support systems, transaction advisory services, and training on subject matter expertise. Start up
Litigation/Expert Witness
Automation of Sales Support Systems
Transaction Advisory Services
Training on Subject Matter Expertise
About Grahall Our Structure (Service Areas)
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 17
Grahall Organizational Process
Knowledge Management – Knowledge will be created on a both a centralized (the Grahall Intellectual Capital Creation Unit) and decentralized (on Client assignments) basis and stored both in the Grahall Intranet and the Grahall website.
Decision Making – Decisions specific to the entire organization will be made centrally (preferably by consensus) but if not by the Chief Executive of Grahall. Decisions not impacting other Grahall Units will be made by the business unit manager of the local Grahall Consulting Partners Unit Head. All decisions not specifically outlined as Grahall (federal) will remain with the local business units (states’ rights).
Planning Allocation & Monitoring – A minimal amount of central planning necessary to support the marketing waves approach to the coordination of resources will be carried out at Grahall.
Supervision – Employees will be supervised by their business unit lead. We do not expect to have to supervise senior consultants.
Contacts and Communications – There will be a series of planned meetings (typically webcams) which will provide a minimal amount formal of communications. All other communications will be as required by the individual consultants.
Management of Change – Each business unit is responsible for collecting information and distributing it to the rest of the organization. Grahall coordination points will assist in the interpretation and development of advantage taking changes in Grahall.
Grahall Organization Culture
Consulting Partners is designed to be a network culture, where communication flows as necessary and as each partner gets better at using the organization to provide value for their clients and themselves. Professional standards guides the majority of decisions consistent with the best interests of our clients.
Intellectual Capital Creation is a process based culture designed to produce high quality data for multiple users to develop insights into the relationship between people and organizations.
The Value Add Units (Omnimedia, On Line Solutions, Learning Institute, Investment Services, and Grahall Properties) are process based cultures business units since high quality will depend on repeatable processes effective for many unique individuals.
The Support Functions (Administration, IT, Finance & Accounting, Legal, Marketing, and Human Resources) are functional or command and control cultures. Creativity is of low value and undesirable in these functions i.e. we don’t encourage creative accounting. Our Administration, IT, banking, legal, marketing and communications programs are built for effectiveness based on a low level of user sophistication and ease of execution.
About Grahall Our Process & Culture
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 18
The development of a Total Human Capital Strategy will establish the overall blueprint of how the organization will meet the people demands of the
business strategy.
Organization Development & Talent Management - Behind every great business strategy is an organization model that “gets it”. Too many of today’s organizations are better equipped to sustain themselves then to take advantage of the current facilitating technologies and organization designs of the future. When you are competing with yesterday’s organization designs and processes there is little chance of success in tomorrows competitive markets. In addition to the organization design, the talent management issues of the next decade will be the deciding factor between success and failure. We view talent management as a integral and integrated issue which is only “solvable” in context. Those contexts are the business strategy and the people strategy.
Total Rewards – Grahall is a longtime pioneer in transforming compensation and benefit programs into performance-driven tools for increasing shareholder and organizational value. For over 20 years our partners have served clients as counsel to Compensation Committees and senior management.
Total Relations – Beyond the compensation and benefits programs are the organizations policies that capture and communicate the details of this relationship. We work with organizations to review and design employee relations policies that can make your organization an employer of choice thereby making your organization more effective at a lower cost.
About Grahall Our Human Capital Philosophy – You may practice whatever you wish but it should be about people and organizations
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 19
Section III. 2010 Marketing Plan
THE GRAHALL CONCEPT
ABOUT GRAHALL
2010 MARKETING PLAN
MEMBER BENEFITS
MANAGEMENT PROCESS
FINANCIALS
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 20
One of the major benefits to belonging to Grahall is the assistance we provide in creating, financing, and executing marketing waves. Marketing waves
are designed to create a surgical market presence for the firm, but more importantly for the consultant that identifies and develops the wave. Most waves
begin with the intellectual capital creation portion of the Grahall Concept.
Conceptual Portion of the Marketing Wave – An individual consultant usually begins the process by conceiving of a subject area that needs exploration generally in the form of a survey or market event.
Flush Out Phase – A group of Grahall Consultants are selected to move the concept to reality. This generally will be for the purpose of creating a survey instrument and/or determining the correct number of sponsors, advertisers, and the methodology of execution.
Design Phase – The survey instrument and the project plan is developed to enlist the various members of Grahall Consulting. These are consultants that are willing to participate in the “7 touch” system which consists of four emails (one per week), two hard copy letters (weeks two and three) and a personal phone call (week four) in the effort to gain participation in the survey or research study.
Execution Phase – The survey instrument is put up on the web and the “7 touch” system is put into effect over the period of one month. The emails, letters, and calls (and/or in-person meetings) are carried out to gain participation and interest in the subject.
Report Development – A report is created and decisions on the marketing of the report are determined. The report can be delivered via the website, the company store, the Learning Institute,, a book, presentation, articles, whitepapers , or in-person by the local client relationship manager, or any combination of the above.
The objective is to gather information that is important to individual clients that can bring the consulting partners warm leads and the champions a level of market awareness. There can also be significant revenue opportunity as a result of the efforts to execute a marketing wave through some combination of the following:
1. Participants fees2. Non-participant fees3. Advertisers fees4. Sponsors fees5. Books, articles, white papers, reports6. Conferences
The Grahall Marketing Wave PhilosophyGrahall will finance and execute as many marketing waves as there are champions to deliver them.
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 21
2010 Tactical Marketing Plan
Enter Title for Grahall Wave Select Owner
Months Remaining as of 07/31/10
Projected Wave Expense Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Select Status
Board of Directors Effectiveness Michael Dennis Graham (1) $11,900 X X X On Track
CEO Effectiveness Michael Dennis Graham (1) $11,800 X X Complete
Executive Effectiveness Michael Dennis Graham 1 $0 X X X XMinor Glitches
Sales Force Effectiveness Mike Meisenheimer 1 $0 X X X X On Track
HR Effectiveness Michael Dennis Graham 2 $0 X X X X Not Started
Organization Effectiveness Michael Dennis Graham 4 $0 X X X X X Not Started
Alternative Asset Management Claudia P. De Francisco 1 $11,800 X X X X X On Track
Professional Services Survey Ali Riyaz 2 $11,800 X X X X X On Track
Small Business Pate Steele 3 $11,800 X X X X X On Track
Total Rewards Strategy Michael Dennis Graham 6 $0 X X X X X X X Not Started
Total Organization Strategy Joe Davidson 6 $0 X X X X X X Not Started
Total Relations Strategy John Hammond 6 $0 X X X X X X Not Started
Workforce Solutions Launch Michael Dennis Graham 2 $25,000 X X X X Not Started
Online Solutions Launch Michael Dennis Graham 6 $25,000 X X X X On Track
Sponsored Links Michael Dennis Graham 6 $10,500 X X X X X X X X X X Not Started
Office & Consultant Announcements Pate Steele 0 $4,500 X X X X On TrackTotal Expense: $124,100
Dependencies on:
Dependencies for:
General comments:
Comments
Marketing strategy
Pricing, Marketing communications activities
Initial feedback from product development team was very positive—things are looking good!
2010 Grahall Master Marketing Plan
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 22
Section IV. Member Benefits
THE GRAHALL CONCEPT
ABOUT GRAHALL
2010 MARKETING PLAN
MEMBER BENEFITS
MANAGEMENT PROCESS
FINANCIALS
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 23
The Current Environment
TOP CHALLENGES OF BEING ON YOUR OWN
Access to Top Talent
Cash Flow
Marketing and Public Relations
State and Federal Regulatory Compliance
Keeping up with Technology
Lead Generation
Legal Support
Accounting and Business Taxation
Marketing and Advertising
HR Services
While each of the teams is a standalone entity and it’s success depends on its management team (top individuals), and the members commitment to make it successful each will have the benefit of the Grahall Concept:
• The Grahall name in the industry
• The Grahall website benefits
• An online set of solutions and tools
• Access to experienced Grahall Consultants in the same and other service areas
• An online set of website pages that allow the clients to connect over the web to the team and request the types of consultants that they could best utilize
• A full set of business insurance policies
A full suite of support in each of the following areas:
• Accounting/billing/banking
• Legal
• Human Resources
• Information Technology
• Rental offices
• And much more…
A set of workforce management tools that allow the team to management the:
• Clients (Request consultants, provide feedback, pay bills, track time, etc.)
• Consultants (skills inventory, resume, background checks, interview storage, etc.
• Webcam and conference calling system
• Travel Consultants
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 24
Member Infrastructure
HUMAN RESOURCES
Payroll Processing
Access to Group Retirement Plans
Access to Health & Welfare Plans
Deduction Remittance
Tax Payment and Filings
Payroll Accounting
Access to Pool of Candidates / Analysts
ACCOUNTING / TAX SUPPORT
Accounts Payable
Accounts Receivable
Billing
General Accounting
Tax Management
Treasury and Risk Management
Travel and Expense Accounting
TECHNOLOGY
Strategy and Architecture
Risk Management Services
Disaster Recovery
Security Services
IT Procurement
Telecommunications
Website
Email Marketing
Data Storage
Help Desk
Desktop Management
Network Setup & Maintenance
OPERATIONAL SUPPORT
Access to Regus Conference Centers
Business Cards
Assigned Conference Call Lines
Assigned Online Conference Rooms
Access to Grahall Intranet
Grahall Email Support
Vendor Selection Support
And More…
SHARED VENDORS
Travel Agency
Technology Firm
Human Resources Firm
Accounting & Tax Firm
Marketing Vendor
Operational Support
And Other Outsourced or Contracted Services
MARKETING & SALES
Branding
Lead Generation
Assisted Selling
Direct Response Marketing
Email Marketing
Website Presence
Online Store
Social Networking
Ability to “Ride the Wave”
Distribute material through other offices
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 25
Grahall currently provides a website and store which we hope over time will become the second most important source for leads and revenues after each
consultant’s own lead and revenue generation.
One of the major structural benefits of belonging to Grahall is the assistance we provide in the form of a website second to few. We have spent considerable time and money developing our web presence. We are currently on our third version of the website which has grown to 1,500 largely interactive pages. We expect to have close to 5,000 pages by the end of the calendar year. The best way to understand the website is to spend time on it.
Plans for the Future – The majority of our plans surrounding or focused on the website consist of the following:
• Website content will increase dramatically in the next few years until we reach upwards to 10,000 pages of information. Most of those additional pages will be in the store area. The store area will increase dramatically.
• Website effectiveness will increase dramatically in the next few months as we have planned expenditures on each of the following areas:
A) Web presence August 2010
B) Search Engine Optimization September 2010
C) Web analytics October 2010
D) Online Advertising and Pay per Click November 2010
E) E-Mail Marketing December 2010
F) Blogging, Webcasting, and Podcasting January 2011
G) Social Media Marketing February 2011
H) Mobile Marketing March 2011
• The schedule is subject to change; however, we believe that everyone in the organization shares the understanding of the opportunity the website provides for increasing the flow of leads and website based revenues to each consultant.
Current Performance – Through the use of Google analytics, we are currently outperforming similar websites by a very wide margin, as is shown on the following pages.
About The Grahall Website and Grahall StoreOur Website and Store Philosophy
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 26
The Grahall Advantage – Our Website
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 27
The Grahall Advantage – Online Store
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 28
The Grahall Advantage – Web Statistics vs. Similar Sites
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 29
The Grahall Advantage – Web Statistics vs. Similar Sites
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 30
The Grahall Advantage – Web Statistics vs. Business Sites
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 31
The Grahall Advantage – Web Statistics vs. Business Sites
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 32
The Grahall Advantage – Web Statistics vs. HR Sites
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 33
The Grahall Advantage – Web Statistics vs. HR Sites
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 34
Section V. Management Process
THE GRAHALL CONCEPT
ABOUT GRAHALL
2010 MARKETING PLAN
MEMBER BENEFITS
MANAGEMENT PROCESS
FINANCIALS
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 35
Grahall currently provides two management efforts: 1) administrivia and 2) consulting partners matters.
Administrivia – Grahall has a complete suite of services which are managed by a Chief Executive and Chief Administrative Officer (CAO). It was
our intention from the beginning to eliminate the need for consultants to spend anything but the minimal amount of time on administrivia.
Most consultants believe correctly that administrative work is lost consulting time. Our current system consists of a family of outsourced
vendors that provide services which are listed in another section of this document and can be best understood by a call to the CAO.
Consulting Partners Matters – We believe in “Grahall Gestalt” (the whole is greater than the some of the parts). We also believe that the
contribution of individual consulting partners should be guided by “enlightened self interest”. Each effort (marketing, web content, webcasts,
book writing, reference/lead providing should only take place if the individual consultant sees a return on the investment for themselves. We
have developed a series of web meetings to bring individual consultants together in a forum that will allow each to understand and determine
for themselves which Grahall efforts make sense for them. Web meetings are outlined on the following pages. We intend for this management
process to replace the prior process which served us well in the first 24 months of our history. However, we believe it needs to be replaced
with a more formal yet flexible shared experience. Our choice of this process is to balance the needs of the few with the needs of the many. In
this case (like Spock) the needs of the many outweigh the needs of the few. We are going to give this process a run of five months until the end
of the current year at which time we will do a review of the process and make appropriate adjustments.
About The Grahall Management ProcessOur Management Processes Philosophy
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 36
Meeting Calendar
CONSULTANTS (1 PER MONTH)
All Consultants Meeting – Objective – Provide an open platform for communications as a group of 50 consulting partners - Once per month on the first day of each month at 8pm – Standing Members 1) Michael Graham and All Consulting Partners
One on One Consultant Meetings – Objective – Maximize new individual consultant use of Grahall - Once per month as determined by participants for up to 6 months
VALUE MULTIPLIER MEETINGS (1 PER WEEK)
Omnimedia – Objective – Editorial and Store management - Once every week Tuesday morning at 8:30 am – Standing Members 1) Michael Graham, 2) Eddie Kingston
On Line Solutions – Objective – Management of Calculators, Tools, and Solution for On Line Solutions - Once every week Wednesday at 8:30 am – Standing Members 1) Michael Graham, 2) Pate Steele, 3) Sohier Hall
Learning Institute – Objective – Management of Learning Institute - Once every week Thursday at 8:30 am – Standing Members 1) Michael Graham, 2) Pate Steele, 3) Arlene Brewster
Investment Services – Objective – Management of Investment Services Business Unit - Once every week Friday at 8:30 am – Standing Members 1) Michael Graham, 2) Tony Miceli
Properties – Objective – Management of Grahall Properties - Once every week Saturday at 8:30 pm – Standing Members 1) Michael Graham, 2) Elizabeth Hall
SERVICE CLUSTERS (1 PER WEEK)
Rewards Service Area – Objective – information exchange among rewards practitioners - Meeting every first Tuesday night at 8pm – Standing Members 1) Michael Graham, 2) Lead Rewards Services Consultants
Organization Service Area (OD&TM) – Objective – information exchange among OD&TM practitioners - Meeting every second Tuesday night at 8pm – Standing Members 1) Michael Graham, 2) lead OD&TM Consultants
Relations Service Area – Objective – information exchange among Employee Relations practitioners - Meeting every third Tuesday night at 8pm – Standing Members 1) Michael Graham, 2 Lead Relations Consultants
Grahall Pyramid Heads – Objective – Execution of the Business Plan for Grahall Workforce Solutions - Meeting every fourth Tuesday night at 8 pm – Standing Members 1) Michael Graham, 2) Pate Steele, 3) Bill Byrnes
INFRASTRUCTURE (MIXED)
Administrivia Meeting – Objective – Minimize administrivia and maximize value to consultants - Once per week on Sunday night at 8pm – Standing Members 1) Michael Graham, 2) Pate Steele
Web site Optimization and Administration – Objective – Optimize the website within fiscal restraints - Once per month on the last day of each month – Standing Members 1) Michael Graham, 2) Eddie Kingston, 3) Pate Steele
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 37
Meeting Calendar (Fall 2010) URL: http://grahall.na5.acrobat.com/grahall/Conference Number: +1 8773815610 Conference Code: 4885250316
Meeting Group September October November December
All Consultants Meeting -- 10/3 @ 8 PM 11/7 @ 8 PM 12/5 @ 8 PM
Administrivia Meeting
Intellectual Capital Group Meeting
Marketing Wave Coordination Meeting
Omnimedia Meeting
Online Solutions Meeting
Learning Institute Meeting
Investments Meeting
Properties Meeting
Service Group Meeting (Rewards) -- 10/5 @ 8 PM 11/2 @ 8 PM 12/7 @ 8 PM
Service Area Meeting (ODTM) 9/14 @ 8 PM 10/12 @ 8 PM 11/9 @ 8 PM 12/14 @ 8 PM
Service Group Meeting (Relations) 9/21 @ 8 PM 10/19 @ 8 PM 11/16 @ 8 PM 12/21 @ 8 PM
Service Group Meeting (HR Temps) 9/28 @ 8 PM 10/26 @ 8 PM 11/23 @ 8 PM --
Website Optimization Meeting 9/30 @ 8 PM 10/31 @ 8 PM 11/30 @ 8 PM --
Every Sunday night at 6 PM EST
Every Monday morning at 8:30 AM EST
Every Monday morning at 9:30 AM EST
Every Tuesday morning at 8:30 AM EST
Every Wednesday morning at 8:30 AM EST
Every Thursday morning at 8:30 AM EST
Every Friday morning at 8:30 AM EST
Every Saturday night at 8 PM EST
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 38
Section VI. Financials
THE GRAHALL CONCEPT
ABOUT GRAHALL
2010 MARKETING PLAN
MEMBER BENEFITS
MANAGEMENT PROCESS
FINANCIALS
© 2010 by Grahall All Rights Reserved An Overview and Depiction of Grahall’s Management System Page 39
Compensation Opportunities
Consultant Fees – Each consultant can bill clients for the fees through Grahall. Cash is transferred within 24 hours of receipt of client bills.
Grahall Workforce Solutions Fees – Grahall has developed a business unit that allows for the part-time or full-time matching of clients and qualified individuals. Fees can be earned by running a Grahall HRTemps business unit.
Reference Fees – Each consultant receives 20% of the first years revenue from any client which they provided to another consultant in Grahall.
Grahall Store Collateral – Each consultant receives 80% of all attributable sales through the sale of materials of Grahall Store.
HR Temps - In addition to the hourly fees earned from client-based temporary assignments, HR Temps members may have additional opportunities to earn income by supporting other Grahall activities:
• New consulting assignments for the Advisory unit (the advisory unit pays a 20% commission of first 12 months revenue).
• Telephone and web-based support for the On Line Solutions unit (the On Line Solutions unit pays the hourly fee rate for Rewards Temps personnel).
• Trainer/presenter for the Learning Institute (the Learning Institute unit pays the hourly fees for Rewards Temps personnel).
• Article/blog content for OmniMedia (hourly fees).
• Book authorship (profit percentages of the royalties will be awarded by the book team based on contribution).
• Research Institute will pay for time spent on research reports (hourly basis or as a percentage of the revenues from the report).
• While unusual is contemplated that certain key individuals will be eligible to receive net income shares in various Grahall Business Units.