Construction Industry Training Pty Ltd RTO # 41288 Student...

Construction Industry Training Pty Ltd

RTO # 41288

Student Handbook

www.ctrain.edu.au

Student Handbook

RTO # 41288

Construction Industry Training - Student Handbook V7 May20

Contents 1 Introduction ....................................................................................................................................................... 3 1.1 About Construction Industry Training (CIT) ............................................................................................................. 3 1.2 Our Objectives......................................................................................................................................................... 3 2 Training .............................................................................................................................................................. 4 2.1 Programs We Offer ................................................................................................................................................. 4 2.2 Delivery Modes ....................................................................................................................................................... 4 2.3 Our Trainers / Assessors.......................................................................................................................................... 4 2.4 Our Expectation of You ........................................................................................................................................... 5 3 The Learning and Assessment Process ................................................................................................................ 6 3.1 Competency Based Training and Assessment ......................................................................................................... 6 3.2 Credit Transfer - recognition of previous accredited training issued by Other RTOs .............................................. 6 3.3 Recognition of Prior Learning (RPL)......................................................................................................................... 7 3.4 Flexible Learning, Assessment Methods and Strategies ......................................................................................... 9 3.5 Plagiarism .............................................................................................................................................................. 10 3.6 Re-Assessment ...................................................................................................................................................... 10 3.7 Language Literacy and Numeracy (LLN) Considerations ....................................................................................... 10 3.8 Student Support, Welfare and Guidance Services ................................................................................................ 11 3.9 Discipline ............................................................................................................................................................... 12 3.10 Your Safety ............................................................................................................................................................ 12 3.11 Your Equity ............................................................................................................................................................ 14 4 Unique Student Identifier .................................................................................................................................. 15 5 Academic Records ............................................................................................................................................. 16 5.1 Definitions – Australian Qualification Framework(AQF) ....................................................................................... 16 5.2 Course Award ........................................................................................................................................................ 16 5.3 Progression Report ................................................................................................................................................ 16 5.4 Accessing Academic Records................................................................................................................................. 16 5.5 Replacement Certificates / Statement of Attainment / Wallet Cards ................................................................... 16 6 Fees, Charges and Refunds ................................................................................................................................ 17 6.1 Fees and Funding programs .................................................................................................................................. 17 6.2 Refunds ................................................................................................................................................................. 19 6.3 Student Cancellation ............................................................................................................................................. 20 6.4 Student Complaints About Fees or Refunds ......................................................................................................... 20 7 Student and Employer Feedback ....................................................................................................................... 20 8 Complaints and Appeals .................................................................................................................................... 21 8.1 Early resolution of Complaints and Appeals ......................................................................................................... 21 8.2 Complaints and Appeals Handling Process ........................................................................................................... 21 8.3 Complaints or Appeals Review by Independent Person ....................................................................................... 23 8.4 Complaints or Appeals Review by External Agency .............................................................................................. 23 9 Privacy Policy..................................................................................................................................................... 24 9.1 Use of Personal Information ................................................................................................................................. 24 9.2 Privacy Notice ....................................................................................................................................................... 24 10 Our Guarantee to Clients ................................................................................................................................... 26 10.1 Access to Your Records ......................................................................................................................................... 26 10.2 Continuous Improvement ..................................................................................................................................... 26 10.3 Suggesting Improvements ..................................................................................................................................... 26 10.4 Learner Satisfaction Survey ................................................................................................................................... 26 11 CITs Obligations ................................................................................................................................................. 27 12 Legislative and Regulatory Responsibilities ........................................................................................................ 28 12.1 Work Health and Safety Act 2011 ......................................................................................................................... 28 12.2 Privacy Act 1988 .................................................................................................................................................... 28 12.3 Disability Discrimination Act 1992 ........................................................................................................................ 29 12.4 Sex Discrimination Act 1984 The objects of this Act are: ..................................................................................... 29 12.5 Age Discrimination Act 2004 The objects of this Act are: .................................................................................... 29 12.6 Racial Discrimination Act 1975 .............................................................................................................................. 30 12.7 Copyright Act 1968 ................................................................................................................................................ 30 12.8 Fair Work Act 2009 ................................................................................................................................................ 30 12.9 National Vocational Education and Training Regulator Act 2011 ......................................................................... 31 12.10 Further Education and Training Act 2014 ............................................................................................................. 31 12.11 Fair Trading Act 1989 ............................................................................................................................................ 31

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1 Introduction

This booklet gives you the information you need to know for your enrolment with Construction Industry Training (CIT).

It’s our aim to give you a safe, fair and supported environment to participate in your training and assessment.

If you want specific information about courses, please go to our website: - www.ctrain.edu.au/all-courses.

1.1 About Construction Industry Training (CIT) We are a Queensland based company, providing quality training and assessment to students throughout Australia. CIT has the latest training and assessment platforms, up to date facilities, and boasts a team of qualified and dedicated Trainers and Assessors.

CIT’s mission is to deliver quality training and assessment that meets the needs

of learners and industry.

1.2 Our Objectives

People We strive to attract, recruit and retain talented, competent and committed trainers and support

staff. We promote excellent performance through leadership and professional development.

Safety & Equality We are committed to providing an environment which is safe, equitable and which promotes

a confident and productive learning environment.

Integrity & Ethics We conduct ourselves in

accordance with shared and agreed standards of behaviour

which holds ethical conduct and integrity as our highest priorities.

Quality Committed We aspire to deliver consistent, high quality services and apply quality systems which support

training and assessment excellence.

Learner Focused We thrive on providing training and assessment that is learner

focused and which supports lifelong learning. We respect our

students and strive to attract them time after time through

high quality training and assessment experiences.

Industry Engagement

We recognise the value of industry engagement as the driving force in shaping our

training and assessment strategies. We deliver training and assessment services which are founded on industry needs

and expectations.

http://www.ctrain.edu.au/all-courses

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2 Training

2.1 Programs We Offer Information about CITs training programs, their duration, delivery modes & locations is course specific. Have a look at our websites course information page at www.ctrain.edu.au/all-courses for further information.

When a Training Plan is negotiated and completed with your Trainer/Assessor, it will have important information regarding this as well.

2.2 Delivery Modes

2.3 Our Trainers / Assessors Our Trainer/Assessors are qualified, dedicated professionals who have current industry experience and qualifications. They participate in professional development activities to keep their skills current, and give our students the best practical industry experience. At CIT we deliver nationally accredited qualifications online, in-person and in the workplace. When you study with CIT, your Trainer/Assessor will be always there to assist you throughout your course. Our trainers aim to deliver their training in a way that students will enjoy.

On-the-Job Delivery

This delivery mode will include a combination of one-on-one trainer led theory sessions, practical observations and demonstrations, and possibly group sessions to reinforce your learning. The time required will depend on your ability and

your employer’s needs and workplace influences. Where applicable, your employer will be consulted in the assessment strategy

process.

Flexible Delivery Learning

Flexible Delivery learning gives you the opportunity to conduct learning in times that suit you around other commitments you may have. Dependent on your chosen course, this may be in the form of electronic or hard copy workbooks and open-book/external research.

Support is available from your Trainer/Assessor by phone, text, in person and/or email.

Classroom/Blended Delivery

This delivery mode will include a combination of face-to-face classroom sessions and self-paced learning. This delivery mode you an accelerated intensive start to get you

progressing in your chosen course. This may not be offered for all programs, refer to our website course specific information.



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2.4 Our Expectation of You CIT expects you:

To contribute to learning in a harmonious and positive manner irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief.

To comply with the rules and regulations of CIT.

To be honest and respectful, which includes not falsifying work or information and not conducting yourself in any way that may cause injury or offence to others.

To be responsible for your own learning and development by participating actively and positively and by ensuring that you maintain progress with learning modules.

To monitor your own progress and observe assessment timelines.

To utilise facilities and CIT publications with respect and to honour our copyrights and prevent distributing our publication to unauthorised persons.

To respect other students and CIT staff members and their right to privacy and confidentiality.

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3 The Learning and Assessment Process

Once your enrolment is approved, your trainer, your employer (where applicable), and you will put together a training plan for your training and access organised for the training and assessment materials needed.

For students who will have trainers visiting their jobsite, the first visit is used to discuss and arrange all future visits.

As you finish each unit of competency, your Trainer/Assessor will mark and provide feedback to you if required; and submit achieved results to the RTOs head office to update our student management system. At the end of your course, you will be issued with a certificate or statement of attainment if any completed units of competency were achieved.

You will be issued with questionnaires and surveys to enable you and/or your employer to offer any feedback.

3.1 Competency Based Training and Assessment Competency based training and assessment was introduced into Australia in the late 1980s and is now the recognised training method for vocational training.

Competency based training and assessment is an approach to vocational education and training that places emphasis on what a person can do in the workplace as a result of completing a program of training or based on workplace experience and learning.

Ideally, progress within a competency based training and assessment program is not based on time. As soon as students have achieved or demonstrated the required competency, they can move to the next competency. In this way, students may be able to complete a program of study much faster.

Competency Based Training and Assessment is based on the concept that people can learn transferable skills and most training is transferable.

3.2 Credit Transfer - recognition of previous accredited training issued by Other RTOs

We will recognise, accept and provide credits to students for units of competency already achieved wherever we can. Sometimes licensing or regulatory requirements prevent this.

To be eligible for credit transfer, students must provide:

AQF qualifications and/or Statements of Attainment issued by any other RTO or AQF authorised issuing organisation

OR

Authenticated VET Transcripts issued by the Registrar.

Please contact us if you would like to obtain credit for any qualifications or statement of attainment that you already hold, or discuss this with your trainer at your initial visit.

I’ve studied

this before!

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3.3 Recognition of Prior Learning (RPL) In accordance with the requirements of the Standards for Registered Training Organisations (RTO’s) 2015, CIT provides the opportunity for students to apply to have prior learning recognised toward your enrolled qualification or units of competency.

Recognition of Prior Learning (RPL) is the formal acknowledgement of the skills, abilities and knowledge that applicants might have obtained as a result of their work and life experience/s, previous training and/or formal education.

If you want to seek RPL, you must provide sufficient evidence of existing knowledge and skills. In addition to this, you will also have to complete a formal assessment process consisting of a competency conversation, possible challenge testing, and the collection of third party testimonials or references from previous and current employers.

What is Recognition?

Recognition involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. This is normally skills and knowledge that you have learned through your work, but haven’t ever formalised the qualification. Recognition assesses this unrecognised learning against the requirements of a unit of competency, to see if both entry requirements and outcomes are met. By making it so that you don’t have to learn things you already know, recognition encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual, employers and industry. Most importantly to note, recognition is just another form of assessment.

Recognition Guidelines

The following guidelines apply when an application for recognition is received:

Any student is entitled to apply for recognition in a course or qualification in which they are currently enrolled, unless any licensing restrictions restrict this.

Students may not apply for recognition for units of competence or a qualification which are not included in any of CIT’s RTO course scope.

Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program.

Assessment via recognition is to apply the principles of assessment and the rules of evidence.

Through our RTO, a full qualification cannot be awarded through RPL. At least 1 unit of competency must be trained.

Recognition may only be awarded for whole units of competence.

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Forms of Evidence for Recognition

Recognition acknowledges that workplace skills and knowledge may be gained through a variety of ways including both formal and informal learning or through work-based or life experience. Like assessment, recognition is a process where evidence is collected and a judgement is made by an assessor or assessment team. The judgement is made on evidence provided by candidates of the skills and knowledge that they have previously learnt through work, study, life and other experiences, and that they are currently using. It also includes evidence to confirm a candidate’s ability to adapt prior learning or current competence to the context of the intended workplace or industry.

Forms of evidence toward recognition may include:

Work records;

Records of workplace training;

Assessments of current skills;

Assessments of current knowledge;

Third party reports from current and previous supervisors or managers;

Evidence of relevant unpaid or volunteer experience;

Examples of work products;

Observation by an assessor in the workplace;

Performance appraisal; or

Duty statements.

Many of these forms of evidence would not be enough on their own. When combined together, with a number of evidence items, the candidate will provide a strong case for competence. CIT reserves the right to require candidates to undertake testing of practical assessment activities of skills and understanding of knowledge in order to satisfy itself of a candidate’s current competence.

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3.4 Flexible Learning, Assessment Methods and Strategies We are committed to providing the best possible learning environment for all staff and participants to achieve the desired outcomes. With this in mind, the trainers will work with employers and students to ensure that the needs of each individual student are met and training is delivered in a way that suits their learning style (as much as is practically possible).

At CIT, assessment is conducted through a variety of methods and may include the below:

Written Knowledge Assessment: The student provides a written response to a range of questions relating to required knowledge for the units of competency. These would generally be short answer or multiple-choice questions.

Project/Research Tasks: The student undertakes research within their own workplace and the available reference material and provides a written response to each question. These assessment activities are usually short to medium answer response activities. The responses provided by the student will be mostly specific to their workplace.

Case Study Response: The student provides a written response to a situation presented in a case study scenario. This will usually require the student to think about the situation presented, do some research to inform their response and then suggest their recommended actions.

Workplace Log book: The student records details of their work activity completed during their work tasks. These details are matched up with specific tasks which are predesigned for the student to complete. This forms an important part of the assessment evidence as it often includes critical evidence that is otherwise difficult for the assessor to observe.

Supervisor Feedback: The assessor will engage with workplace supervisors from time to time to get feedback about the student’s performance. This is done over the phone, in person or completion of a report.

Practical Observation: The student is observed performing specific tasks in their day-to-day work activities or under simulated activities set up by the Trainer/Assessor. The student will be told in advance about the observation activities, and will be required to make arrangements to participate in these activities.

Learning and assessment methods may be contextualised/customised to suit the learning style, working environment and the needs of industry and employers. This means we can be flexible and adapt the learning experience to give each student the best chance of successfully completing their chosen course.

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3.5 Plagiarism Plagiarism is a serious academic offence where a person cheats by passing off someone else's work as his or her own. This can happen a number of ways, such as failing to cite or give credit to the original author for ideas incorporated, used or quoted in a student's paper to handing in an assessment piece downloaded from the internet. All plagiarised assessments will be filed and students will be required to resubmit their work.

3.6 Re-Assessment When a student doesn’t pass an assessment on the first go, their trainer will provide them with detailed verbal and written feedback to help them to identify the gaps in their knowledge and skills, which they can then receive more training about. These students are provided with learning support to target their specific gaps in knowledge and/or skills and prepare them for another assessment.

3.7 Language Literacy and Numeracy (LLN) Considerations To make sure all students have the best chance to complete their course, it’s important for us to understand the best way to teach you. Each person’s learning style and individual learning needs need to be taken into account, and so during the enrolment process we get each student to complete a language literacy and numeracy (LLN) indicator test. This test tells us whether learning and assessment activities need to be adjusted to suit your needs and if additional support can be offered if necessary.

We like to make sure we deal with learning barriers as soon as they arise, so we: -

Assess a student’s language, literacy and numeracy skills during their enrolment to ensure they have the skills they need to complete the training;

Support students during their study with training and assessment materials and strategies that are easily understood and suitable to the level of the workplace skills being delivered;

Provide clear information to students about the details of the language, literacy and numeracy assistance available and make note of any additional support on your training plan or a training adjustment plan.

Refer students to external language, literacy and numeracy support services that are beyond the support available within CIT and where this level of support is assessed as necessary; and

Negotiate an extension of time to complete training programs if necessary.

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3.8 Student Support, Welfare and Guidance Services We cater to various and diverse student learning needs and aim to identify and respond to the learning needs of all of our students. All students are encouraged to express their views about their learning needs at all stages of their learning experience, from the initial enrolment and induction stage. We are committed to providing additional support, advice or assistance while training to our students who need it, while ensuring the quality delivery of training and assessment. We provide support services to improve and extend training outcomes. Students are advised to make an appointment with their trainer in the first instance, or call our Learning Support Officer at our head office. If required, the student can then schedule an appointment with the Course Manager to discuss support services.

Additional support services could include:

Assistance when applying for RPL or credit transfer

Answering administrative questions regarding your enrolment.

Personalised support services to cater for any barriers identified

Whether or not specialist support equipment or personnel is required

Whether or not any reasonable adjustments need to be applied to suit the candidate context

Briefings on the assessment process, may be written or verbal.

Provision or access to assistive technology

Additional tutorials to assist with learning or using technology

Adjustment to equipment (i.e. change of study to support a student with a bad back)

Mentoring

Genuine difficulties for a learner to complete a program in the allotted timeframe are to be brought to the attention of the Course Manager at the first available opportunity.

If at any time during your course you need assistance or support please discuss these needs with one of our helpful team members. If you have any special needs in relation to language and literacy, learning, mobility, visual impairment, hearing or any other issues that may affect your study please notify us prior to enrolment.

We will work with you to facilitate services provided by your employer or the following organisations:

Mates In Construction 1300 642 111

Centrelink 131 021

Life Line 131 114

Interpreting Services 131 450

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3.9 Discipline All staff and participants are expected to behave in a responsible and safe manner and in accordance with our policies and procedures. Inappropriate behaviour that may cause harm to fellow students or our staff or disrupt the learning process, may result in suspension, expulsion or dismissal without recourse. Disciplinary action may include verbal and written warnings.

Employers of students will be advised of all instances of inappropriate or dangerous misconduct and behaviour.

3.10 Your Safety CIT is committed to providing you a safe environment in which to participate in training and assessment. We are aware under the Work Health and Safety Act 2011 of our responsibilities to maintain a safe environment.

The following guidelines are provided as a basis for safe practice in the training environment:

Know and observe details of emergency response and evacuation plans;

Do not undertake activities which may cause injury to self or others;

Be responsible for your own actions;

No smoking at the training and assessment facilities or offices;

Report all potential hazards, accidents and near misses to CIT staff;

No consumption of alcohol or drugs within training and assessment facilities or during the conduct of training and assessment;

Keep training and assessment areas neat and tidy at all times;

Seek assistance if you volunteer to lift items e.g. move furniture in a training area; and

Observe hygiene standards particularly in eating and bathroom areas.

Electrical Equipment

Electrical equipment that is not working should be reported to CIT staff.

Electrical work should only be performed by appropriately licensed or trained personnel. Students, trainers and assessors should not undertake any task related to fixing electrical equipment such as lighting or electrical training aids.

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Fire Safety

CIT will undertake to communicate the procedures involved in evacuation and the location of fire equipment to students at each facility for each training and assessment event; and to regular users of the office at least twice each year.

All users of a training and assessment facility need to be familiar with the location of all EXITS and fire extinguishers. Users will consult available maps to determine location.

It is each person’s responsibility to understand fire drill procedures displayed around the premises.

Everyone is asked to attend any sessions on fire safety procedures and the use of fire safety devices.

First Aid

Provision for first aid facilities are available where training is delivered.

All accidents must be reported to staff.

The accident and any aid administered must be recorded by staff involved, in the injury register.

Lifting

Never attempt to lift anything that is beyond your capacity.

Always bend the knees and keep the back straight when picking up items.

If you have experienced back problems in the past do not attempt to lift heavy objects at all. Ask someone else to do it for you.

Work & Study Areas

Always ensure that all work areas are clean and clear of clutter so as to avoid the danger of accident by tripping or falling over.

Place all rubbish in the bins provided.

Ensure that bench spaces are left clean and tidy.

Do not sit or climb on any desks or tables.

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3.11 Your Equity CIT is committed to ensuring that the training and assessment environment is free from discrimination and harassment. All CIT team members are aware that discrimination and harassment will not be tolerated under any circumstances. In the event that discrimination and harassment is found to have occurred, disciplinary action will be taken against any staff member who breaches this policy. Suspected criminal behaviour will be reported to police authorities immediately.

Students should expect fair and friendly behaviour from CIT team members and we apply complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission (HREOC).

Students who feel that they have been discriminated against or harassed should report this information to a team member of CIT that they feel they can trust. This will start a complaints handling process which will be fair and transparent and will protect your rights.

Alternatively, if a student wishes to report an instance of discrimination or harassment to an agency external to CIT, they are advised to contact the HREOC Complaints Info-line on 1300 656 419.

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4 Unique Student Identifier

If you study a nationally recognised training course in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards.

When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life. You can access your USI account online at any time.

It's free and easy to create your own USI and will only take a few minutes of your time. Alternatively, you can authorise CIT to create or search for your USI on your behalf.

USI Privacy

The Unique Student Identifier (USI) contains personal information, contact details and student training records and results (transcripts). The USI Registry System has been designed to keep this information safe and secure and is only accessed by those organisations listed in the Terms and Conditions.

The USI Registry System also allows students to choose which training organisations can see this information and when.

Who Has a Student’s USI?

There are laws that protect a student’s USI which state that their USI must not be collected, used or disclosed by anyone except as allowed by the laws. Anyone that has a record of their USI is to protect that record from misuse or unauthorised access.

The student’s privacy is further protected by USI legislation requiring that any personal information collected by a training organisation solely for the purpose of creating a USI on their behalf is to be destroyed after the USI is created. (e.g. if the student gave them a copy of their driver's licence or Medicare card as proof of ID, then that copy must be destroyed unless it is collected for another purpose.)

The personal details of individuals held by the Student Identifiers Registrar will be protected by the Privacy Act 1988 (Cth).

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5 Academic Records

5.1 Definitions – Australian Qualification Framework(AQF)

A Statement Of Attainment(SoA) is issued when a student has successfully completed a number of accredited units of study which DO NOT amount to a full qualification.

A Certificate is issued when a student has successfully completed a number of accredited units of competency that DO amount to a full qualification being achieved. The set of official documents consist of:

1) a Certificate stating the qualification name 2) a Record of Results stating the units of competency achieved

5.2 Course Award To be able to award a student with their Certificate, the student must be competent and have completed all program work and assessment as set out in the program outline for the course.

5.3 Progression Report As students’ progress through their learning and complete a unit of competency or module, a progression report can be issued at the student’s request. Also, a student’s progression may also be monitored throughout the qualification via a workplace training record (where applicable).

5.4 Accessing Academic Records As a registered training organisation, we are obliged to provide you with timely access to your academic records. Following submission and marking of your assessments, we aim to update your student records within 30 days.

5.5 Replacement Certificates / Statement of Attainment / Wallet Cards If you require any replacement certificates/statements of attainment/wallet cards, please contact our office. Please note an administration fee may apply.

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6 Fees, Charges and Refunds

6.1 Fees and Funding programs The amount and type of fees and charges paid will depend on the qualification you undertake and your eligibility for funding programs.

All course fees can be found on our website and are inclusive of:

Administration charges

Training delivery

Training assessment

Student course material

Issue of award

A certificate replacement fee may apply if a hard copy replacement is required.

Your CIT representative will actively work with you to see if we can source funding via any of the following programs:

User Choice Apprentices/Trainees

The QLD Governments User Choice program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees.

User Choice Student Contribution Fees Student Contribution Fees do apply to certain applicants and are charged at the rate of $1.60 per nominal hour based on the nominal hours for each enrolled unit of competency. There are some categories for exemption of these fees. If you fall into any of the exemption categories listed below please advise us immediately.

User Choice Student Partial Exemption CIT must charge 40 per cent of the Student Contribution Fee where the student falls into one or more of the following exemption categories:

Was or will be under 17 at the end of February in the year of training, is not at school and has not completed year 12;

Holds a Health Care Card or Pensioner Card issued under Commonwealth law, or is the partner or a dependent of a person who holds a Health Care card or Pensioner concession card, and is named on the card;

Presents an official form under Commonwealth law confirming that the student, his or her partner or the person of whom the student is a dependent, is entitled to concessions under a Health Care Card or Pensioner Concession Card;

Is an Aboriginal or Torres Strait Islander person.

User Choice Student Full Exemption CIT may apply a full exemption from the Student Contribution Fee where:

The student is under 21 years and undertaking a 'free' apprenticeship

Is a school-based apprentice/trainee Where the payment of the a student contribution fee would cause the student extreme

financial hardship (written application with supporting evidence to RTO Management is required)

On units of competency where credit transfer/national recognition has been applied.

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Certificate 3 Guarantee Program

The QLD Governments Certificate 3 Guarantee program gives eligible individuals the opportunity to complete a full certificate III qualification that leads to a job outcome or

career advancement. To do this, the Queensland Government subsidises the cost of training for eligible students and provides greater choice by allowing more training

providers to deliver government subsidised training.

Certificate 3 Guarantee Student Co-contribution Fee As part of the Certificate 3 Guarantee Program a student co-contribution fee must be collected. This fee can be paid by the student themselves or by a third party on behalf of the student where the third party is not a representative of CIT or its partner RTOs.

Our fees are clearly listed on the fact sheet you have been given for the qualification or on our website

at http://ctrain.edu.au/course-fees/ . This fee is collected upon enrolment and includes all materials and is the total fee the student will be charged.

Concessional student status applies when: A student holds a Health Care or Pensioner Concession Card issued under Commonwealth law; or

The partner or a dependent of a person who holds a Health Care or Pensioner Concession Card, and is named on the card; or

A student who is Aboriginal or Torres Strait Islander; or

A student with a disability

Sufficient evidence of concessional status MUST be supplied at enrolment.

Construction Skills Queensland (CSQ) Funding

CSQ subsidises nationally accredited qualifications for eligible workers in the building and construction industry, including short course units of competency, Certificate III and

Certificate IV programs.

Student Contribution Fee Participants are expected to contribute towards the cost of the course. Fees are clearly listed on the fact sheet you have been given for the qualification or on our website at http://ctrain.edu.au/course-fees/. This fee is fee collected upon enrolment and includes all materials and is the total fee the student will be charged.

There is also the option to pay the course fees in full yourself:

Fee For Service (FFS) For full fee paying students, a course fee of no more than $1,500 may be payable

prior to commencement of your course. Following course commencement, payment of additional fees may be required

but only such that at any given time, the total in advance does not exceed $1,500. You will be provided with a full tax invoice upon enrolment.

http://ctrain.edu.au/course-fees/

http://ctrain.edu.au/course-fees/

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Payment Method CIT accepts payment for fees using:

Credit Card

Electronic Funds Transfer (account details available on request via invoice)

Payment of GST Where a student is enrolled in a course which is offering units of competency or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST. GST does apply on the payment of some miscellaneous charges where these charges are in addition to and outside the normal services offered in a course. Please refer to CIT schedule of fees and charges for details of what GST is and is not applied to.

If you require any further information you can also refer to the GST Rulings on the website of the Australian Taxation Office http://law.ato.gov.au/. The training we provide is covered under numerous rulings.

6.2 Refunds

Refunds - All Students (Excluding User Choice Apprentices/Trainees )

The following refund policy will apply:

Students who give notice to cancel their enrolment more than 7 days prior to the commencement of a program or a course they have enrolled into, will be entitled to a full refund of fees paid by the student.

Students who give notice to cancel their enrolment less than 7 days prior to the commencement of a program or course they have enrolled into will be entitled to a 75% refund of fees paid by the student. The amount retained (25%) by CIT is required to cover the costs of staff and resources which will have already been committed based on the students initial intention to undertake the training.

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees paid by the student

Refunds - User Choice Apprentices/Trainees Only

The following refund policy will apply to User Choice Apprentices/Trainees:

Students who give notice to cancel their enrolment in writing, prior to the commencement of a program, will be entitled to a full refund of fees paid.

Students who cancel their enrolment after a training program has commenced will only be entitled to a full refund of fees for units of competency where training has not yet commenced; and a proportionate refund for units that had had some training undertaken.

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Discretion may be exercised by the Chief Executive Officer in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it. In this instance a Refund Request Form should be completed detailing all reasons.

Where refunds are approved, the refund payment must be paid to the student within 28 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid back to the credit card used for initial payment; or electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

6.3 Student Cancellation A student who wishes to cancel their enrolment must give notice in writing or speak to a staff member in head office.

CIT staff who are approached with initial notice of cancellation are to ensure the student understands their rights with regards to the refunding of tuition fees. The student is also to be advised of other options such as deferring the enrolment and re-commencing in another scheduled training program.

Students who give notice to cancel their enrolment and who are eligible for a refund are to be provided with a refund via the same method the initial student fees were paid.

6.4 Student Complaints About Fees or Refunds Students who are unhappy with CIT arrangements for the collection and refunding of tuition fees are entitled to lodge a complaint. This should occur in accordance with CIT complaints policy and procedure.

7 Student and Employer Feedback

Student Feedback

Students are welcome to give feedback at any time during their training and assessment with us by emailing [email protected]. Throughout the training students may also be provided the opportunity to complete a survey to provide feedback.

Trainer Feedback

Students are welcome to give feedback about our Trainers at any time during their training and assessment with us through our Trainer Evaluation and Feedback Form or by emailing [email protected].

mailto:[email protected]


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8 Complaints and Appeals

CIT strive, at all times, to provide the best quality products and services to our students and their employers. However, should a student or their employer feel that they have been disadvantaged, unfairly treated or have not received service that meets expectations, we would welcome the feedback. CIT is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary.

8.1 Early resolution of Complaints and Appeals In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time, as they occur between the persons involved, where possible. Sometimes, it will not be possible and in these cases you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.

8.2 Complaints and Appeals Handling Process A large majority of client complaints and appeals originate as a result of poor communication and can be swiftly dealt with. Any complaints and appeals will be dealt with in a constructive and timely manner.

Any client who has a complaint about the product or service provided by CIT or would like to appeal a decision made by CIT should:

1. Discuss your complaint or appeal with your Trainer/Assessor.

2. Put the complaint or appeal in writing via an email to [email protected] . You may request a copy of our Complaints and Appeals Form to assist this. Should a satisfactory resolution not be reached by these means, complaints and appeals can be referred to your registering body.

What is a Complaint?

A complaint is negative feedback about services or staff which has not been resolved locally. A complaint may be received by CIT in any form but needs to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by students and/or employers.

What is an Appeal? An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing via our Request for Appeal of a Decision and specify the particulars of the decision or finding in dispute. Appeals must be submitted to CIT within 30 days of the student being informed of the assessment decision or finding. It is important to note that a student may appeal any decision that CIT may make. Contrary to the popular belief that appeal relates only to assessment decisions, appeals can relate to administrative decisions that CIT may make. Examples of this include an appeal of a decision to deny a refund or to deny an application for credit transfer. As the process for handling and assessment appeal compared with an appeal of an administrative decision is slightly different, this difference has been catered for within this policy with adjusted processes for both situations.


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CIT applies the following principles to its complaints and appeals handling:

A written record of all complaints and appeals is to be kept by CIT including all details of lodgement, response and resolution. CIT will maintain complaints and appeals registers to be used to record the details of the complaints and appeals and to maintain a chronological journal of events during the complaint and appeal handling process. Records relating to complaint and appeal handling are stored securely to prevent access to unauthorised personnel.

A complainant/appellant is to be provided an opportunity to formally present his or her case at no cost.

Each complainant/appellant may be accompanied and/or assisted by a support person at any relevant meeting.

The complaints and appeals policy must be publicly available. This means that the complaints and appeals policy and procedure must be published on the CIT website.

The handling of a complaint or appeal is to commence within seven (7) working days of the lodgement of the complaint or appeal and all reasonable measures are taken to finalise the process as soon as practicable.

The complainant/appellant is to be provided a response to the complaint or appeal, including details of the reasons for the outcome. A response must be provided to the complainant/appellant within thirty (30) days of the lodgement of the complaint or appeal.

Complaints and appeals must be resolved to a final outcome within sixty (60) days of the complaint or appeal being initially received. Where CIT Chief Executive Officer considers that more than sixty (60) calendar days are required to process and finalise the complaint or appeal, the CEO must inform the complainant in writing, including reasons why more than 60 calendar days are required. As a benchmark, CIT will attempt to resolve complaints and appeals as soon as possible. A timeframe to resolve a complaint or appeal within thirty (30) days is considered acceptable and in the best interest of CIT and the complainant/appellant. A complainant/appellant should also be provided with regular updates to inform them of the progress of the complaints/appeals handling. Updates should be provided to the complainant at a minimum of four (4) weekly intervals.

CIT shall maintain the enrolment of the complainant/appellant during the complaint handling process, unless otherwise directed by a regulatory authority.

Decisions or outcomes of the complaint or appeal handling process that find in the favour of the student shall be implemented immediately.

CIT adopts the principles of natural justice and procedural fairness by informing all parties involved of the allegations.

Complaints and appeals are to be handled in the strictest of confidence. No CIT representative will disclose information to any person without the permission of CIT Chief Executive Officer. A decision to release information to third parties can only to be made after the complainant/appellant has given permission for this to occur. This permission should be given using the Information Consent Form.

Complaints and appeals are to be considered and handled to ensure the principles of natural justice and procedural fairness are applied at every stage of the complaint or appeals handling process. This means that the complainant/appellant is entitled to be heard with access to all relevant information and with the right of reply. The complainant/appellant is entitled to have their complaint or appeal heard by a person that is without bias and may not be affected by the decision. Finally the decision must be made based on logical evidence and the decision-maker must take account of relevant considerations, must act for a proper purpose and must not take into account irrelevant considerations.

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8.3 Complaints or Appeals Review by Independent Person CIT provides the opportunity for persons making a complaint or appeal who are not satisfied with the outcomes of the complaints or appeals handling process to seek a review by an independent person.

To facilitate this, CIT will engage a suitably qualified and experienced VET consultant to provide this review impartially on behalf of the student.

8.4 Complaints or Appeals Review by External Agency

Complaints Review by External Agency

Where the complainant or person lodging a complaint is not satisfied with the handling of the matter by CIT, they are to have the opportunity for an external body that is independent of CIT to review their complaint.

Students who are not satisfied with the process applied by Construction Industry Training may refer their complaint to the following external agencies:

- Unresolved complaints may be referred to the Australian Skills Quality Authority – https://www.asqa.gov.au/complaints. ASQA will require the complainant to have exhausted all avenues through CIT’s internal complaints handling procedure before taking this option.

- National Training Complaints Hotline also provides an opportunity to lodge a complaint with an external agency who will follow up and investigate their complaint. This service can be accessed via the following phone number: 13 38 73.

Appeals Review by External Agency

Where the appellant is not satisfied with the handling of the matter by CIT, they have the opportunity for a body that is independent of CIT to review their appeal. In these circumstances, the CIT Chief Executive Officer will advise of an appropriate party independent of CIT to review the appeal (and its subsequent handling) and provide advice to CIT in regards to the recommended outcomes. This advice is to be accepted as final and advised to the appellant in writing.

If the appellant is seeking a refund of their tuition fees based on an unfavourable outcome, this may be considered by the Chief Executive Officer on its merits. If the Chief Executive Officer does not approve a refund and considers that CIT has dealt with the matter appropriately, the appellant has the opportunity to refer the matter to the Office of Fair Trading in relation to their dispute over the requested refund.

CIT considers that it would be extremely unlikely that appeals are not able to be resolved quickly within CITs internal arrangements. However, appellants who are not satisfied with the appeals process applied by CIT may refer their complaint to the following external agencies:

- Unresolved appeals of a decision may be referred to the Australian Skills Quality Authority - https://www.asqa.gov.au/complaints ASQA will require the complainant to have exhausted all avenues through CIT’s internal appeals handling procedure before taking this option.

https://www.asqa.gov.au/complaints

https://www.asqa.gov.au/complaints

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9 Privacy Policy

9.1 Use of Personal Information Personal information is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses at the time of collection. If you require any further information, please visit the below link; https://www.oaic.gov.au/privacy/australian-privacy-principles/

9.2 Privacy Notice Under the Data Provision Requirements 2012, CIT is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on the enrolment form and your training activity data) may be used or disclosed by CIT for statistical, regulatory and research purposes. CIT may disclose your personal information for these purposes to third parties, including:

School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;

Employer/Sponsor – if you are enrolled in training linked to your employer or sponsor;

Commonwealth & State or Territory government departments & authorised agencies;

NCVER;

Organisations conducting student surveys; and

Researchers

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

populating authenticated VET transcripts;

facilitating statistics & research relating to education, including surveys & data linkage;

pre-populating RTO student enrolment forms;

understanding how the VET market operates, for policy, workforce planning and consumer information; and

administering VET, including program admin., regulation, monitoring & evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Apart from where consent is obtained or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

https://www.oaic.gov.au/privacy/australian-privacy-principles/

http://www.ncver.edu.au/

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We may engage third parties to provide goods or services on our behalf. In that circumstance, we may disclose personal information to those third parties in order to meet the request for goods or services. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

We will endeavour to take all reasonable steps to keep secure any information which we hold, and to keep this information accurate and up to date.

Your Privacy

CIT takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and Australian Privacy Principles

Here’s what you need to know:

CIT will retain personal information about you relating to your enrolment with us. This includes your personal details, your ethnicity and individual needs, your education background. We will also retain records of you training activity and are required to do this in accordance with the National Vocational Education and Training Regulator Act 2011.

Your personal information is retained within our computer systems. Your information is collected via the enrolment form and through your completion of administrative related forms and based on your training outcomes. Any hard copy files used for the processing stage are kept in a staff only area that is monitored throughout the day and secured in the evening. Once enrolment is approved, files are scanned and stored electronically. Electronic data retained on computer systems is protected via virus protection software and firewall protection, and accessible only to nominated staff with password protected logins. Our data is backed up continuously to our server which is secure.

CIT is required by the National Vocational Education and Training Regulator Act 2011 to securely retain your personal details for a period of 30 years from the date your enrolment has completed. The purpose of this is to enable your participation in accredited training to be recorded for future reference and to allow you to obtain a record of your outcome if required.

In some cases we are required by law to make student information available to third parties noted above. In all other cases CIT will seek the written permission of the student for such disclosure. CIT will not disclose your information to any person or organisation unless we have written instructions from you to do so. If you require your records to be accessed by persons such as your parents, you need to authorise this access otherwise this access will be denied.

You have the right to access information that CIT is retaining that relates to you. Further instructions are provided on how to access records within the section titled “Access to your records”.

If you have concerns about how CIT is managing your personal information, we encourage you to inform our staff and discuss your concerns. You are also encouraged to make a complaint directly to us using our internal complaint handling arrangements outlined in this handbook. Under the Privacy Act 1988 (Privacy Act) you also have the right to make a complaint to the Office of the Australian Information Commissioner

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(OAIC) about the handling of your personal information. You can find more information about making a privacy complaint at the website of the OAIC located at: http://www.oaic.gov.au/privacy/privacy-complaints.

10 Our Guarantee to Clients

If for any reason CIT is unable to fulfil its service agreement with a student, CIT must issue a full refund for any services not provided.

10.1 Access to Your Records You are entitled to have access to your student file and learning and assessment records, for whatever reason, upon request. These records will be retained by CIT, so just ask your trainer or CITs Learner Support Officer (LSO) and it will be organised immediately. You can only access records and reports relating to you personally. You can request this by emailing CIT on [email protected]. Access to requested records during a work day will be arranged as soon as possible and definitely within 24 hours. Students should note that these records cannot be taken away unless a copy is requested.

10.2 Continuous Improvement CIT is committed to the continuous improvement of our training and assessment services, student services and management systems. Central to this commitment is our approach to continuous improvement and the procedures we apply to achieve systematic and sustained improvement.

10.3 Suggesting Improvements The main way we find out about areas we can improve is via the continuous improvement reporting procedure. This procedure allows any person to raise a Continuous Improvement suggestion. These are normally made after an opportunity for improvement has been identified by a staff member or student. Students are encouraged to provide feedback to CIT so we can improve our services in the future by emailing [email protected]

10.4 Learner Satisfaction Survey At the completion of your training program, you will be issued with a Learner Satisfaction Survey. This is a nationally consistent survey tool which is designed to collect feedback from students about their experience with an RTO and in undertaking nationally recognised training. Your completion and return of this survey is important to CIT for our ongoing improvement of services and to enable us to report this information to our registering authority. Your assistance in gathering this survey data is greatly appreciated, as this feedback provides an opportunity for us to improve our service.

http://www.oaic.gov.au/privacy/privacy-complaints



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11 CITs Obligations

Through CIT and their partnerships, CIT is responsible for the quality of the training and assessment in compliance with the Standards for Registered Training Organisations (RTOs) 2015.

This means: -

CIT’s training and assessment strategies and practices, including the amount of training they provide, are consistent with the requirements of training packages and VET accredited courses and enable each learner to meet the requirements for each unit of competency or module in which they are enrolled.

CIT has, for all of the courses it offers and their training and assessment strategies, sufficient:

- trainers and assessors to deliver the training and assessment;

- educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment;

- learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery; and

- facilities, whether physical or virtual, and equipment to accommodate and support the number of learners undertaking the training and assessment.

CIT issues AQF certification documentation only to a learner whom it has assessed as meeting the requirements of the training product as specified in the relevant training package or VET accredited course.

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12 Legislative and Regulatory Responsibilities

CIT is required to operate in accordance with the law. This means we comply with the requirements of legislative and regulatory requirements. The following legislation is a list of the Acts that CIT has recognised it has compliance responsibilities to. They also represent obligations to you as a student whilst training with CIT.

During your day-to-day work and when participating in training, you will need to be aware of the relevant legislation that may impact on your conduct and behaviour. Copies of State and Federal legislation can be found http://www.australia.gov.au/about-government/states-territories-and-local-government (State) and www.comlaw.gov.au (Federal).

The following is a summary of the legislation that will generally apply to your day-to-day work and training:

12.1 Work Health and Safety Act 2011 The main object of this Act is to provide for a balanced and nationally consistent framework to secure the health and safety of workers and workplaces. The WHS Act protects workers and other persons against harm to their health, safety and welfare through the elimination or minimisation of risks arising from work or from particular types of substances or plant.

The WHS Act covers workers by providing a nationally uniform work health and safety laws. This includes employees, contractors, sub-contractors, outworkers, trainees, work experience students, volunteers and employers who perform work.

The WHS Act also provides protection for the general public so that their health and safety is not placed at risk by work activities.

Section 29 of the WHS Act requires that any person at a workplace, including customers and visitors, must take reasonable care of their own health and safety and that of others who may be affected by their actions or omissions.

They must also cooperate with any actions taken by the person conducting business or undertaking to comply with the WHS Act and WHS Regulation.

12.2 Privacy Act 1988 The Privacy Act is supported by the Australian Privacy Principles which came into effect on 12th March 2014. The object of Australian Privacy Principles is to ensure businesses and government agencies manage personal information in an open and transparent way.

Review the section within this handbook that relates to privacy protection. It provides you with information about:

the kinds of personal information that the entity collects and holds;

how the entity collects and holds personal information;

the purposes for which the entity collects, holds, uses and discloses personal information;

how an individual may access personal information about the individual that is held by the entity and seek the correction of such information;

how an individual may complain about a breach of the Australian Privacy Principles and how the entity will deal with such a complaint; and

whether the entity is likely to disclose personal information to overseas recipients.

http://www.australia.gov.au/about-government/states-territories-and-local-government

http://www.australia.gov.au/about-government/states-territories-and-local-government

http://www.comlaw.gov.au/

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12.3 Disability Discrimination Act 1992 Sect 5 - Disability Discrimination

(1) For the purposes of this Act, a person (discriminator) discriminates against another person (aggrieved person) on the grounds of a disability of the aggrieved person if, because of the aggrieved person’s disability, the discriminator treats or proposes to treat the aggrieved person less favourably than, in circumstances that are the same or are not materially different, the discriminator treats or would treat a person without the disability.

For the purposes of subsection (1), circumstances in which a person treats or would treat another person with a disability are not materially different because of the fact that different accommodation or services may be required by the person with a disability.

12.4 Sex Discrimination Act 1984 The objects of this Act are:

to give effect to certain provisions of the Convention on the Elimination of All Forms of Discrimination Against Women; and

to eliminate, so far as is possible, discrimination against persons on the ground of sex, marital status, pregnancy or potential pregnancy in the areas of work, accommodation, education, the provision of goods, facilities and services, the disposal of land, the activities of clubs and the administration of Commonwealth laws and programs; and

to eliminate, so far as possible, discrimination involving dismissal of employees on the ground of family responsibilities; and

to eliminate, so far as is possible, discrimination involving sexual harassment in the workplace, in educational institutions and in other areas of public activity; and

to promote recognition and acceptance within the community of the principle of the equality of men and women.

12.5 Age Discrimination Act 2004 The objects of this Act are:

to eliminate, as far as possible, discrimination against persons on the ground of age in the areas of work, education, access to premises, the provision of goods, services and facilities, accommodation, the disposal of land, the administration of Commonwealth laws and programs and requests for information; and

to ensure, as far as practicable, that everyone has the same rights to equality before the law, regardless of age, as the rest of the community; and

to allow appropriate benefits and other assistance to be given to people of a certain age, particularly younger and older persons, in recognition of their particular circumstances; and

to promote recognition and acceptance within the community of the principle that people of all ages have the same fundamental rights; and

to respond to demographic change by:

removing barriers to older people participating in society, particularly in the workforce; and

changing negative stereotypes about older people.

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12.6 Racial Discrimination Act 1975 This Act gives effect to Australia's obligations under the “International Convention on the Elimination of All”.

Forms of Racial Discrimination. Its major objectives are to:

promote equality before the law for all persons, regardless of their race, colour or national or ethnic origin, and

make discrimination against people on the basis of their race, colour, descent or national or ethnic origin unlawful.

12.7 Copyright Act 1968 Copyright is a type of property that is founded on a person's creative skill and labour. It is designed to prevent the unauthorised use by others of a work, that is, the original form in which an idea or information has been expressed by the creator.

Copyright is not a tangible thing. It is made up of a bundle of exclusive economic rights to do certain acts with an original work or other copyright subject-matter. These rights include the right to copy, publish, communicate (e.g. broadcast, make available online) and publicly perform the copyright material.

There is no general exception that allows a work to be reproduced without infringing copyright. Where a part of a work is copied, the issue is whether a substantial part of that work has been reproduced and thus an infringement has occurred. However, there is a 10% rule which applies in relation to fair dealing copying for the purposes of research or study. A reasonable portion of a work may be copied for that purpose, and a reasonable portion is deemed to be 10% of a book of more than 10 pages or 10% of the words of a work in electronic form.

12.8 Fair Work Act 2009 The main objectives of this Act are to provide a balanced framework for cooperative and productive workplace relations that promote national economic prosperity and social inclusion for all Australians by: Providing workplace relations laws that are fair to working Australians, are flexible for businesses, promote productivity and economic growth for Australia's future economic prosperity and take into account Australia’s international labour obligations;

Ensuring a guaranteed safety net of fair, relevant and enforceable minimum terms and conditions through the National Employment

Standards, modern awards and national minimum wage orders;

Enabling fairness and representation at work and the prevention of discrimination by recognising the right to freedom of association and the right to be represented, protecting against unfair treatment and discrimination, providing accessible and effective procedures to resolve grievances and disputes and providing effective compliance mechanisms.

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12.9 National Vocational Education and Training Regulator Act 2011 Together with our partner RTO’s (refer to 2.1) CIT supports the legislation that provides the basis for the regulation of Registered Training Organisations in Australia. The legislation provides the basis for the establishment of the National VET Regulator who are the registration authority for RTOs. A core component of this legislation is that it defines the condition for the registration of an RTO which include:

compliance with the VET Quality Framework

satisfying Fit and Proper Person Requirements

satisfying the Financial Viability Risk Assessment Requirements

notifying National VET Regulator of important changes

cooperating with National VET Regulator

compliance with directions given by the National VET Regulator

changes to terms and conditions

CIT reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.

12.10 Further Education and Training Act 2014 The FET Act 2014 governs vocational placement in Queensland.

12.11 Fair Trading Act 1989 An Act to make provision with respect to unfair or undesirable trade practices, to regulate the supply of goods and services and to provide for consumer authorities.

Contact Us

www.ctrain.edu.au

[email protected]

1300 852 852

http://www.ctrain.edu.au/


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