Student Handbook -...
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Construction Industry Training Student Handbook RTO # 41288 1 Student Handbook www.ctrain.edu.au
Transcript of Student Handbook -...
Construction Industry Training Student Handbook
RTO # 41288
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Student Handbookwww.ctrain.edu.au
Construction Industry Training Student Handbook
RTO # 41288
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Construction Industry Training Student Handbook
RTO # 41288
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Contents 1 Introduction ..................................................................................................................................................................................................................... 5
1.1 About Construction Industry Training ....................................................................................................................................................................... 5
1.2 Our Mission .............................................................................................................................................................................................................. 5
1.3 Our Objectives .......................................................................................................................................................................................................... 5
1.3.1 People ............................................................................................................................................................................................................... 5
1.3.2 Safety & Equality ............................................................................................................................................................................................... 5
1.3.3 Integrity & Ethics ............................................................................................................................................................................................... 5
1.3.4 Quality Committed ............................................................................................................................................................................................ 5
1.3.5 Learner Focused ................................................................................................................................................................................................ 5
1.3.6 Industry Engagement ........................................................................................................................................................................................ 5
1.4 Finding Us ................................................................................................................................................................................................................. 5
1.5 Parking ..................................................................................................................................................................................................................... 5
2 Training ............................................................................................................................................................................................................................ 5
2.1 Programs We Offer ................................................................................................................................................................................................... 5
2.2 Delivery Modes - On-the-Job Delivery ....................................................................................................................................................................... 5
2.3 Delivery Modes – Online Self-Paced Learning ............................................................................................................................................................ 5
2.4 Our Trainers .............................................................................................................................................................................................................. 6
2.5 Our Expectation of You ............................................................................................................................................................................................. 6
3 The Learning and Assessment Process .............................................................................................................................................................................. 6
3.1 Recognition of Qualifications Issued by Other RTOs/Credit Transfer.......................................................................................................................... 6
3.2 Flexible Learning and Assessment Methodologies and Strategies .............................................................................................................................. 6
3.3 Assessment Methods ................................................................................................................................................................................................ 6
3.4 Plagiarism ................................................................................................................................................................................................................. 7
3.5 Re-Assessment ......................................................................................................................................................................................................... 7
3.6 Language Literacy and Numeracy (LLN) Considerations ............................................................................................................................................. 7
3.7 Student Support, Welfare and Guidance Services...................................................................................................................................................... 7
3.8 Discipline .................................................................................................................................................................................................................. 7
3.9 Your Safety ............................................................................................................................................................................................................... 8
3.10 Electrical Equipment ............................................................................................................................................................................................. 8
3.11 Fire Safety................................................................................................................................................................................................................. 8
3.12 First Aid ................................................................................................................................................................................................................ 8
3.13 Lifting.................................................................................................................................................................................................................... 8
3.14 Work & Study Areas .............................................................................................................................................................................................. 8
3.15 Your Equity ........................................................................................................................................................................................................... 8
4 Unique Student Identifier ................................................................................................................................................................................................. 8
4.1 Organisation Privacy ................................................................................................................................................................................................. 9
4.2 Who Has a Student’s USI? ......................................................................................................................................................................................... 9
5 Academic Records ............................................................................................................................................................................................................ 9
5.1 Course Award ........................................................................................................................................................................................................... 9
5.2 Progression Report ................................................................................................................................................................................................... 9
5.3 Accessing Academic Records ..................................................................................................................................................................................... 9
5.4 Replacement Certificates / Statement of Attainment ................................................................................................................................................ 9
6 Recognition of Prior Learning (RPL) ................................................................................................................................................................................... 9
6.1 What is Recognition? ................................................................................................................................................................................................ 9
6.2 Recognition Guidelines ............................................................................................................................................................................................. 9
6.3 Forms of Evidence for Recognition .......................................................................................................................................................................... 10
7 Competency Based Training and Assessment ................................................................................................................................................................. 10
8 Fees, Charges and Refunds ............................................................................................................................................................................................. 10
8.1 Full Fee Paying Students ......................................................................................................................................................................................... 10
8.2 User Choice Students .............................................................................................................................................................................................. 10
8.2.1 User Choice Student Contribution Fees ........................................................................................................................................................... 10
8.2.2 User Choice Student Partial Exemption ........................................................................................................................................................... 11
8.2.3 User Choice Student Full Exemption ................................................................................................................................................................ 11
8.3 Certificate 3 Guarantee Program Students .............................................................................................................................................................. 11
8.4 Higher Level Skills Program (QLD Government) Students ........................................................................................................................................ 11
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8.5 Higher Level Skills Program (Construction Skills QLD) Students................................................................................................................................ 11
8.6 Refunds for All Students Excluding User Choice Students ........................................................................................................................................ 12
8.7 Refunds for User Choice Program Students Only The following refund policy will apply: ......................................................................................... 12
8.8 Payment Method .................................................................................................................................................................................................... 12
8.9 Student Cancellation ............................................................................................................................................................................................... 12
8.10 Payment of GST .................................................................................................................................................................................................. 12
8.11 Student Complaints About Fees or Refunds......................................................................................................................................................... 12
9 Student and Employer Feedback Policy .......................................................................................................................................................................... 12
9.1 Student Feedback ................................................................................................................................................................................................... 12
9.2 Trainer Feedback .................................................................................................................................................................................................... 13
10 Complaints and Appeals ............................................................................................................................................................................................. 13
10.1 What is a Complaint? .......................................................................................................................................................................................... 13
10.2 What is an Appeal? ............................................................................................................................................................................................. 13
10.3 Early resolution of Complaints & Appeals ............................................................................................................................................................ 13
10.4 Complaint Handling............................................................................................................................................................................................. 13
10.4.1 Review by an Independent Person .................................................................................................................................................................. 14
10.4.2 Review by External Agency .............................................................................................................................................................................. 14
10.5 Appeals Handling ................................................................................................................................................................................................ 14
10.6 Review by an Independent Person ...................................................................................................................................................................... 15
10.7 Review by External Agency .................................................................................................................................................................................. 15
11 Privacy Policy .............................................................................................................................................................................................................. 15
11.1 Use of Personal Information................................................................................................................................................................................ 15
11.2 Disclosure ........................................................................................................................................................................................................... 15
11.3 Your Privacy ........................................................................................................................................................................................................ 15
12 Our Guarantee to Clients ............................................................................................................................................................................................ 16
12.1 Access to Your Records ....................................................................................................................................................................................... 16
12.2 Continuous Improvement ................................................................................................................................................................................... 16
12.3 Suggesting Improvements ................................................................................................................................................................................... 16
12.4 Learner Satisfaction Survey ................................................................................................................................................................................. 16
13 Our Obligations .......................................................................................................................................................................................................... 16
14 Legislative and Regulatory Responsibilities ................................................................................................................................................................. 16
14.1 Work Health and Safety Act 2011 ........................................................................................................................................................................ 17
14.2 Privacy Act 1988 ................................................................................................................................................................................................. 17
14.3 Disability Discrimination Act 1992 ....................................................................................................................................................................... 17
14.4 Sex Discrimination Act 1984 Objects The objects of this Act are: ........................................................................................................................ 17
14.5 Age Discrimination Act 2004 The objects of this Act are: .................................................................................................................................... 17
14.6 Racial Discrimination Act 1975 ............................................................................................................................................................................ 17
14.7 Copyright Act 1968 ............................................................................................................................................................................................. 18
14.8 Fair Work Act 2009 ............................................................................................................................................................................................. 18
14.9 National Vocational Education and Training Regulator Act 2011 ......................................................................................................................... 18
14.10 Further Education and Training Act 2014 ............................................................................................................................................................ 18
14.11 Fair Trading Act 1989 .......................................................................................................................................................................................... 18
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1 Introduction This information booklet is designed to provide you with information about the services provided by Construction Industry Training and our approach to providing you a safe, fair and supported environment to participate in training and assessment. This handbook does not provide you with specific information about a particular course offered by Construction Industry Training. This information is contained in the specific Course Information page at www.ctrain.edu.au/all-courses.
1.1 About Construction Industry Training Construction Industry Training is a Queensland based company providing quality training and assessment to students in Australia. Construction Industry Training has the latest training and assessment platforms, up to date facilities, and boasts a team of qualified and dedicated Trainers.
1.2 Our Mission Construction Industry Training’s mission is to deliver quality training and assessment that meets the needs of learners and industry.
1.3 Our Objectives
1.3.1 People We strive to attract, recruit and retain talented, competent and committed trainers and support staff. We promote excellent performance through leadership and professional development.
1.3.2 Safety & Equality We are committed to providing an environment which is safe, equitable and which promotes a confident and productive learning environment.
1.3.3 Integrity & Ethics We conduct ourselves in accordance with shared and agreed standards of behaviour which holds ethical conduct and integrity as our highest priorities.
1.3.4 Quality Committed We aspire to deliver consistent, high quality services and apply quality systems which support training and assessment excellence.
1.3.5 Learner Focused We thrive on providing training and assessment that is learner focused and which supports lifelong learning. We respect our students and strive to attract them time after time through high quality training and assessment experiences.
1.3.6 Industry Engagement We recognise the value of industry engagement as the driving force in shaping our training and assessment strategies. We deliver training and assessment services which are founded on industry needs and expectations.
1.4 Finding Us Head office is located at 5/47 Brisbane Road, Mooloolaba, Q, 4557.
1.5 Parking Onsite parking is available at our premises, however, please note that it is limited parking.
2 Training Information regarding training timelines, delivery modes & locations is course specific. Consult the specific Course Information page at www.ctrain.edu.au/all-courses for further information. Once your Training Plan has been negotiated and completed it will contain valuable information regarding this as well.
2.1 Programs We Offer We are registered to deliver the following qualifications; AHC30716 Certificate III in Horticulture AHC30916 Certificate III in Landscape Construction AHC31016 Certificate III in Parks and Gardens AHC32816 Certificate III in Rural Operations CPC30313 Certificate III in Concreting CPC40110 Certificate IV in Building and Construction (Building) RII30815 Certificate III in Civil Construction Plant Operations
2.2 Delivery Modes - On-the-Job Delivery This delivery mode will include a combination of one-on-one trainer led theory sessions, practical observations and demonstrations, and group sessions to reinforce your learning. The time required will depend on your ability and your employer’s needs and workplace influences and will be scheduled prior to the commencement of training delivery. Where applicable, your employer will be consulted in the assessment strategy process.
2.3 Delivery Modes – Online Self-Paced Learning Self-paced learning can be conducted in your own time with access to all the necessary materials for the assessments. This can be in the form of workbooks and open-book/external research. Support is available from your trainer by phone, in person and/or email.
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2.4 Our Trainers Our Trainer/Assessors are qualified, dedicated professionals who have current industry experience and qualifications. Their industry experience is always current by participating in professional development activities, therefore giving our students the best practical industry experience. At Construction Industry Training we deliver nationally accredited qualifications via online, in-person and in the workplace. When you study with Construction Industry Training, your Trainer/Assessor will be always there to assist you throughout your course. Our trainers deliver their training in a way that students will enjoy.
2.5 Our Expectation of You Construction Industry Training expects you:
To contribute to learning in a harmonious and positive manner irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief.
To comply with the rules and regulations of Construction Industry Training.
To be honest and respectful, which includes not falsifying work or information and not conducting yourself in any way that may cause injury or offence to others.
To be responsible for your own learning and development by participating actively and positively and by ensuring that you maintain progress with learning modules.
To monitor your own progress by ensuring that assessment timelines are observed.
To utilise facilities and Construction Industry Training publications with respect and to honour our copyrights and prevent our publication from being distributed to unauthorised persons.
To respect other students and Construction Industry Training staff members and their right to privacy and confidentiality.
3 The Learning and Assessment Process Where applicable, we will arrange for an Australian Apprenticeship Support Network (AASN) to attend to complete your apprenticeship/traineeship enrolment. Following enrolment, and prior to training commencement, a training plan is completed with input from you, your employer (where applicable) and the trainer/assessor. Your details will be input into our student records management system and (where applicable) you will be provided with login details to access your records. Upon commencement of the training you will be issued with the necessary training and assessment material including learning resources and training record book (where applicable). During this visit, arrangements will be made for future visits by our trainers. Upon completion and assessment of each unit of competency, your records will be updated in our student records management system. You will be issued with your certificate detailing your completed units of competency – see “Academic Records”. You will also be issued with questionnaires and access to an online survey to enable you and/or your employer to offer any feedback.
3.1 Recognition of Qualifications Issued by Other RTOs/Credit Transfer We will recognise, accept and provide credits to students for units of competency (unless licensing or regulatory requirements prevents this) where these are evidenced by:
AQF qualifications and/or Statements of Attainment issued by any other RTO or AQF authorised issuing organisation OR
Authenticated VET Transcripts issued by the Registrar. The recognition of any credit transfer will need to comply with the packaging rules of the training package and will need to be current, valid, authentic and sufficient. Please contact us should you wish to obtain credit for any qualifications or statement of attainment that you already hold, or discuss this with your trainer at your initial visit.
3.2 Flexible Learning and Assessment Methodologies and Strategies We are committed to providing the best possible learning environment for all staff and participants to achieve the outcomes sought by industry. Therefore, the trainers will work with employers and students to ensure that the needs of each individual student are met and training is delivered in a manner that suits their learning style (as much as is practically possible). Learning and assessment methodologies may be contextualised/customised to suit the learning style, working environment and the needs of industry and employers. Depending on the qualification you are undertaking, assessment options available may consist of:
Practical on site activities
Online theory questions
Oral questions
Direct observation of skills on site
Project work
Assignments
Demonstrations Further information on the learning and assessment methodologies and strategies are provided during the induction.
3.3 Assessment Methods At Construction Industry Training, assessment is conducted using a combination of Written Knowledge Assessment, Research Tasks, Case Studies, Work Log Book, Supervisor Feedback and Workplace Observation. The following provides a brief explanation of the primary assessment methods:
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Written Knowledge Assessment: The student is required to provide a written response to a range of questions relating to required knowledge of the units of competency. These would generally be short answer response activities and may include other questioning methods including multiple-choice.
Research Tasks: The student is required to undertake research within their own workplace and the available reference material and provide a written response to each question. These assessment activities are usually short to medium answer response activities. The responses provided by the student will largely be specific to their workplace.
Case Study Response: The student is required to provide a written response to a situation presented in a case study scenario. This will usually require the student to consider carefully the situation presented, undertake some research to inform their response and then to propose their recommended actions.
Workplace Log book: The student is required to record details of their work activity completed during their work day. These details are recorded against specified tasks which are predesigned for the student to complete. This forms an important part of the assessment evidence as it often includes critical evidence that is otherwise difficult for the assessor to observe.
Supervisor Feedback: The assessor will periodically engage with workplace supervisors to seek their feedback about the student’s performance. This is undertaken as an interview and can be undertaken over the phone or in person. Feedback from a supervisor is recorded into the assessment record.
Workplace Observation: The student will be observed performing specific tasks in their day-to-day work activities. The assessor will attend the workplace and observe the student performing tasks relevant to the units of competency being assessed. The student will be briefed on these observation activities in events and is required to make arrangements to undertake these activities when the assessor is in attendance at the workplace.
3.4 Plagiarism Plagiarism is a form of dishonesty that occurs when a person passes off someone else's work as his or her own and is a serious academic offence. This can range from failing to cite an author for ideas incorporated into a student's paper to handing in an assessment piece downloaded from the internet. All plagiarised assessments will be filed and students will be required to resubmit their work.
3.5 Re-Assessment Students who are assessed as not yet competent are to be provided with detailed verbal and written feedback to assist them to identify the gaps in their knowledge and skills to be addressed through further training. These students are to be provided with additional training and learning support to target their specific gaps in knowledge and/or skills and prepare them for additional assessment.
3.6 Language Literacy and Numeracy (LLN) Considerations In order for us to provide you with the best possible training and assessment, it is important that we understand your learning style so that, where necessary, learning and assessment activities can be adjusted to suit your needs and relevant support offered if necessary. When completing your enrolment form, you will be asked if you have any language literacy and numeracy (“LLN”) needs or require any assistance. By letting us know ahead of time we can ensure that an appropriate trainer is assigned to you. At time of enrolment you will complete a LLN indicator test to determine your existing levels of LLN as a requirement of enrolling into this course. In instances where it is identified that there may be a particular issue, we will put appropriate measures in place to mitigate them. In that instance we will also refer you to a learning centre for additional support and assistance. Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in many vocations where language, literacy and numeracy skills influence the performance of workplace tasks such as measuring, weighing and comprehending written work instructions. To support this approach Construction Industry Training will:
Assess a student’s language, literacy and numeracy skills during their enrolment to ensure they have adequate skills to complete the training;
Support students during their study with training and assessment materials and strategies that are easily understood and suitable to the level of the workplace skills being delivered;
Provide clear information to students about the details of the language, literacy and numeracy assistance available.
Refer students to external language, literacy and numeracy support services that are beyond the support available within Construction Industry Training and where this level of support is assessed as necessary; and
Negotiate an extension of time to complete training programs if necessary.
3.7 Student Support, Welfare and Guidance Services If at any time throughout your course you require assistance or support please discuss these needs with one of our helpful team members. If you have any special needs in relation to language and literacy, learning, mobility, visual impairment, hearing or any other issues that may affect your study please notify us prior to enrolment. We will work with you to facilitate services provided by your employer or the following organisations:
Mates In Construction 1300 642 111
Centrelink 131 021
Mission Australia Helpline 1300 886 999
Life Line 131 114
Interpreting Services 131 450
3.8 Discipline All staff and participants are expected to behave in a responsible and safe manner and in accordance with our policies and procedures. Inappropriate behaviour that may cause harm to fellow students or our staff or disrupt the learning process, may result in suspension, expulsion or dismissal without recourse. Disciplinary action may include verbal and written warnings. Employers of students will be advised of all instances of inappropriate or dangerous misconduct and behaviour.
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3.9 Your Safety Construction Industry Training is committed to providing you a safe environment in which to participate in training and assessment. We are aware under the Work Health and Safety Act 2011 of our responsibilities to maintain a safe environment. The following guidelines are provided as a basis for safe practice in the training environment:
Know and observe details of emergency response and evacuation plans;
Do not undertake activities which may cause injury to self or others;
Be responsible for your own actions;
No smoking at the training and assessment facilities or offices;
Report all potential hazards, accidents and near misses to Construction Industry Training staff;
No consumption of alcohol within training and assessment facilities or during the conduct of training and assessment;
Keep training and assessment areas neat and tidy at all times;
Seek assistance if you volunteer to lift items e.g. move furniture in a training area; and
Observe hygiene standards particularly in eating and bathroom areas.
3.10 Electrical Equipment Electrical equipment that is not working should be reported to Construction Industry Training staff.
Electrical work should only be performed by appropriately licensed or trained personnel. Students, trainers and assessors should not undertake any task related to fixing electrical equipment such as lighting or electrical training aids.
3.11 Fire Safety Construction Industry Training will undertake to communicate the procedures involved in evacuation and the location of fire
equipment to students at each facility for each training and assessment event; and to regular users of the office at least twice each year.
All users of a training and assessment facility need to be familiar with the location of all EXITS and fire extinguishers. Users will consult available maps to determine location.
It is each person’s responsibility to understand fire drill procedures displayed around the premises.
Everyone is asked to attend any sessions on fire safety procedures and the use of fire safety devices.
3.12 First Aid Provision for first aid facilities are available where training is delivered.
All accidents must be reported to staff.
The accident and any aid administered must be recorded by staff involved, in the injury register.
3.13 Lifting Never attempt to lift anything that is beyond your capacity.
Always bend the knees and keep the back straight when picking up items.
If you have experienced back problems in the past do not attempt to lift heavy objects at all. Ask someone else to do it for you.
3.14 Work & Study Areas Always ensure that all work areas are clean and clear of clutter so as to avoid the danger of accident by tripping or falling over.
Place all rubbish in the bins provided.
Ensure that bench spaces are left clean and tidy.
Do not sit or climb on any desks or tables.
3.15 Your Equity Construction Industry Training is committed to ensuring that the training and assessment environment is free from discrimination and harassment. All Construction Industry Training team members are aware that discrimination and harassment will not be tolerated under any circumstances. In the event that discrimination and harassment is found to have occurred disciplinary action will be taken against any staff member who breaches this policy. Suspected criminal behaviour will be reported to police authorities immediately. Students should expect fair and friendly behaviour from Construction Industry Training team members and we apply complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission (HREOC). Students who feel that they have been discriminated against or harassed should report this information to a team member of Construction Industry Training that they feel they can trust. This will initiate a complaints handling procedure which will be fair and transparent and will protect your rights as a complainant. Alternatively, if a student wishes to report an instance of discrimination or harassment to an agency external to Construction Industry Training, they are advised to contact the HREOC Complaints Info-line on 1300 656 419.
4 Unique Student Identifier If you're studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in 2016. When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life. You can access your USI account online from your computer, tablet or smart phone anytime. It's free and easy to create your own USI and will only take a few minutes of your time. Alternatively, we can create your USI on your behalf. To do this we will need some additional identification information from you such as your driver’s licence number.
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4.1 Organisation Privacy The Unique Student Identifier (USI) contains personal information, contact details and student’s training records and results (transcripts). The USI Registry System has been designed to keep this information safe and secure and is only accessed by those organisations listed in the Terms and Conditions. The USI Registry System also allows students to choose which training organisations can see this information and when.
4.2 Who Has a Student’s USI? There are laws that protect a student’s USI which state that their USI must not be collected, used or disclosed by anyone except as allowed by the laws. Anyone that has a record of their USI is to protect that record from misuse or unauthorised access. The student’s privacy is further protected by laws requiring that any personal information collected by a training organisation solely for the purpose of creating a USI on their behalf is to be destroyed after the USI is created. For example, if the student gave them a copy of their driver's licence or Medicare card as proof of ID, those that copy must be destroyed unless it is collected for another purpose. The personal details of individuals held by the Student Identifiers Registrar will be protected by the Privacy Act 1988 (Cth). The USI legislation requires training organisations to destroy copies of a student's evidence of identify documentation (for example a copy of a drivers licence, Medicare card or birth certificate) that is collected solely for the purposes of creating a USI.
5 Academic Records
5.1 Course Award To be eligible for an award (e.g. Certificate or Diploma) a student must be competent and have completed all program work and assessment as set out in the program outline for the course.
5.2 Progression Report As students’ progress through their learning and complete a unit of competency or module, a progression report can be issued at the student’s request. Also, a student’s progression can be monitored throughout the qualification via the training record book (where applicable).
5.3 Accessing Academic Records As a registered training organisation, we are obliged to provide you with timely access to your academic records. Following submission and marking of your assessments, your student records will be updated within 21 days.
5.4 Replacement Certificates / Statement of Attainment If you require any replacement certificates/statements of attainment, please contact our office. Please note an administration fee of $55.00 including GST may be applicable for the certificate re-issue.
6 Recognition of Prior Learning (RPL) In accordance with the requirements of the Standards for Registered Training Organisations (RTO’s) 2015, Construction Industry Training provides the opportunity for students to apply to have prior learning recognised toward a qualification or units of competency for which they are enrolled. Recognition of Prior Learning (RPL) is the formal acknowledgement of the skills, abilities and knowledge that applicants might have obtained as a result of their work and life experience/s, previous training and/or formal education. Should you wish to seek RPL, you must provide sufficient evidence of existing knowledge and skills. In addition, you will also undertake a formal assessment process consisting of a conversation (wherein you respond to a series of questions related to the units of competency for which you are seeking credit), challenge testing and the collection of third party testimonials or references from previous and current employers.
6.1 What is Recognition? Recognition involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. Recognition assesses this unrecognised learning against the requirements of a unit of competence, in respect of both entry requirements and outcomes to be achieved. By removing the need for duplication of learning, recognition encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it should be noted that recognition is just another form of assessment.
6.2 Recognition Guidelines The following guidelines are to be followed when an application for recognition is received:
Any student is entitled to apply for recognition in a course or qualification in which they are currently enrolled.
Students may not apply for recognition for units of competence or a qualification which are not included in any of Construction Industry Training’s partner RTO course scope (refer to item 2.1).
Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the student down a more efficient path to achieving the qualification.
Students who are currently enrolled in a training program are eligible to apply for recognition in that program at no additional charge.
Assessment via recognition is to apply the principles of assessment and the rules of evidence.
Recognition may only be awarded for whole units of competence.
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6.3 Forms of Evidence for Recognition Recognition acknowledges that workplace skills and knowledge may be gained through a variety of ways including both formal and informal learning or through work-based or life experience. Like assessment, recognition is a process whereby evidence is collected and a judgement is made by an assessor or assessment team. The judgement is made on evidence provided by candidates of the skills and knowledge that they have previously learnt through work, study, life and other experiences, and that they are currently using. It also includes evidence to confirm a candidate’s ability to adapt prior learning or current competence to the context of the intended workplace or industry. Forms of evidence toward recognition may include:
Work records;
Records of workplace training;
Assessments of current skills;
Assessments of current knowledge;
Third party reports from current and previous supervisors or managers;
Evidence of relevant unpaid or volunteer experience;
Examples of work products;
Observation by an assessor in the workplace;
Performance appraisal; or
Duty statements. Many of these forms of evidence would not be sufficient on their own. When combined together, with a number of evidence items, the candidate will start to provide a strong case for competence. Construction Industry Training reserves the right to require candidates to undertake testing of practical assessment activities of skills and understanding of knowledge in order to satisfy itself of a candidate’s current competence.
7 Competency Based Training and Assessment Competency based training and assessment was introduced into Australia in the late 1980s and is now the recognised training method for vocational training. Competency based training and assessment is an approach to vocational education and training that places emphasis on what a person can do in the workplace as a result of completing a program of training or based on workplace experience and learning. Ideally, progress within a competency based training and assessment program is not based on time. As soon as students have achieved or demonstrated the required competency, they can move to the next competency. In this way, students may be able to complete a program of study much faster. Competency Based Training and Assessment is based on the concept that people can learn transferable skills and most training is transferable.
8 Fees, Charges and Refunds The amount and type of fees and charges paid will depend on the qualification you undertake and your eligibility for funding. Your Construction Industry Training representative will actively work with you to see if we can source funding via any of the following programs:
User Choice Program - Provided by the Queensland Department of Education, Training and Employment under User Choice arrangements.
Certificate 3 Guarantee Program - Provided by the Department of Education, Training and Employment Queensland VET Investment Scheme
Higher Level Skills Program (QLD Government) - Provided by the Department of Education, Training and Employment Queensland VET Investment Scheme
Higher Level Skills Program (CSQ) - Provided by Construction Skills Queensland
All course fees are inclusive of: Administration charges Training delivery Training assessment Student course material Issue of award
A certificate replacement fee of $55 inc GST may apply if a replacement is required.
8.1 Full Fee Paying Students For full fee paying students, a course fee of no more than $1,500 may be payable prior to commencement of your course. Following course commencement, we may require payment of additional fees but only such that at any given time, the total in advance does not exceed $1,500. You will be provided with a full tax invoice prior to enrolment.
8.2 User Choice Students The User Choice 2017-20 program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees.
8.2.1 User Choice Student Contribution Fees Student Contribution Fees are charged at the rate of $1.60 per nominal hour based on the nominal hours. There are some categories for exemption of these fees. If you fall into any of the exemption categories listed below please advise us immediately.
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8.2.2 User Choice Student Partial Exemption Construction Industry Training must charge 40 per cent of the Student Contribution Fee where the student falls into one or more of the following exemption categories:
a) The student was or will be under 17 at the end of February in the year in which Construction Industry Training provides training, and the student is not at school and has not completed year 12;
b) The student holds a Health Care card or Pensioner card issued under Commonwealth law, or is the partner or a dependent of a person who holds a Health Care card or Pensioner concession card, and is named on the card;
c) The student issues Construction Industry Training with an official form under Commonwealth law confirming that the student, his or her partner or the person of whom the student is a dependant, is entitled to concessions under a Health Care card or Pensioner concession card; or
d) The student is an Aboriginal or Torres Strait Islander person.
8.2.3 User Choice Student Full Exemption Construction Industry Training may apply full exemption from the Student Contribution Fee where:
a) The payment of the student contribution fee would cause the student extreme financial hardship. Please ask your Construction Industry Training Representative for an application should this apply.
b) Where credit transfer/national recognition has been applied to a Unit of Competency/Module.
8.3 Certificate 3 Guarantee Program Students The Certificate 3 Guarantee gives eligible individuals the opportunity to complete a full certificate III qualification that leads to a job outcome or career advancement. To do this, the Queensland Government subsidises the cost of training for eligible students and provides greater choice by allowing more training providers to deliver government subsidised training. As part of the Certificate 3 Guarantee Program a student co-contribution fee must be collected. This fee can be paid by the student themselves or on behalf of the student by a third party where the third party is not a representative of Construction Industry Training or it’s partner RTOs. Our fees are clearly listed on the fact sheet you have been given for the qualification or on our website at http://ctrain.edu.au/course-fees/ . This fee includes all materials and is the total fee the student will be charged. Concessional student status applies when:
The student holds a Health Care concession card or Pensioner concession card issued under Commonwealth law, or
The partner or a dependent of a person who holds a health care concession card or pensioner concession card, and is named on the card.
The student is an Aboriginal or Torres Strait Islander
The student has a disability
Sufficient evidence of concessional status MUST be supplied prior to enrolment.
8.4 Higher Level Skills Program (QLD Government) Students The Higher Level Skills program provides a government subsidy to support eligible individuals to access subsidised training in selected certificate IV or above qualifications, and priority skill sets.
The aim is to assist individuals to gain the higher level skills required to secure employment or career advancement in priority industries or to transition to university to continue their studies. Employers may also be able to access training to address workforce development needs.
As part of the Higher Level Skills Program a student co-contribution fee must be collected. This fee can be paid by the student themselves or on behalf of the student by a third party where the third party is not a representative of Construction Industry Training or it’s partner RTOs. Our fees are clearly listed on the fact sheet you have been given for the qualification or on our website at http://ctrain.edu.au/course-fees/. This fee includes all materials and is the total fee the student will be charged. Concessional student status applies when:
The student holds a Health Care concession card or Pensioner concession card issued under Commonwealth law, or
The partner or a dependent of a person who holds a health care concession card or pensioner concession card, and is named on the card.
The student is an Aboriginal or Torres Strait Islander
The student has a disability
Sufficient evidence of concessional status MUST be supplied prior to enrolment.
8.5 Higher Level Skills Program (Construction Skills QLD) Students The Higher Level Skills program provides nationally accredited qualifications including Certificate IV, Diploma and Advanced Diploma. The Higher Level Skills program is targeted to existing workers in the building and construction industry to assist in career development and is designed to help you gain new skills and knowledge. CSQ funding is paid directly to the contracted Registered Training Organisation (RTO) as a contribution towards the cost of services to reduce the cost to participants. Participants are expected to contribute towards the cost of the course.
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Our fees are clearly listed on the fact sheet you have been given for the qualification or on our website at http://ctrain.edu.au/course-fees/. This fee includes all materials and is the total fee the student will be charged.
8.6 Refunds for All Students Excluding User Choice Students The following refund policy will apply:
Students who give notice to cancel their enrolment more than 7 days prior to the commencement of a program or a course they have enrolled into, will be entitled to a full refund of fees paid by the student.
Students who give notice to cancel their enrolment less than 7 days prior to the commencement of a program or course they have enrolled into will be entitled to a 75% refund of fees paid by the student. The amount retained (25%) by Construction Industry Training is required to cover the costs of staff and resources which will have already been committed based on the students initial intention to undertake the training.
Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees paid by the student
Discretion may be exercised by the Chief Executive Officer in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it. In this instance a Refund Request Form should be completed detailing all reasons. Where refunds are approved, the refund payment must be paid to the student within 28 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.
8.7 Refunds for User Choice Program Students Only The following refund policy will apply:
Students who give notice to cancel their enrolment in writing, prior to the commencement of a program, will be entitled to a full refund of fees paid.
Students who cancel their enrolment after a training program has commenced will only be entitled to a refund of fees the student has paid, on those Units of Competency/Modules they have yet to commence training in.
Discretion may be exercised by the Chief Executive Officer in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it. In this instance a Refund Request Form should be completed detailing all reasons. Where refunds are approved, the refund payment must be paid to the student within 28 days from the time the student submitted the Refund Request Form. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.
8.8 Payment Method Construction Industry Training accepts payment for fees using:
Credit Card
Visa Debit Card
Electronic Funds Transfer (account details available on request via invoice)
8.9 Student Cancellation A student who wishes to cancel their enrolment must give notice in writing. Construction Industry Training staff who are approached with initial notice of cancellation are to ensure the student understands their rights with regards to the refunding of tuition fees. The student is also to be advised of other options such as suspending the enrolment and re-commencing in another scheduled training program. Students who give written notice to cancel their enrolment and who are eligible for a refund are to be provided with a refund via the same method the initial student fees were paid. Students who may not be eligible but are requesting a refund should also be provided with a Refund Request Form so the request can be properly considered by the Chief Executive Officer.
8.10 Payment of GST Where a student is enrolled in a course which is offering units of competency or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST. GST does apply on the payment of some miscellaneous charges where these charges are in addition to and outside the normal services offered in a course. Please refer to Construction Industry Training schedule of fees and charges for details of what GST is and is not applied to. If you require any further information you can also refer to the GST Rulings on the website of the Australian Taxation Office http://law.ato.gov.au/. The training we provide is covered under numerous rulings.
8.11 Student Complaints About Fees or Refunds Students who are unhappy with Construction Industry Training arrangements for the collection and refunding of tuition fees are entitled to lodge a complaint. This should occur in accordance with Construction Industry Training complaints policy and procedure.
9 Student and Employer Feedback Policy
9.1 Student Feedback Students are welcome to give feedback at any time during their training and assessment with us through our Student Feedback Form. At the completion of the qualification/assessment all students are given the opportunity to complete a survey.
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9.2 Trainer Feedback Students are welcome to give feedback about our Trainers at any time during their training and assessment with us through our Trainer Evaluation and Feedback Form.
10 Complaints and Appeals We strive, at all times, to provide the best quality products and services to our valuable clients. However, should a client feel that he or she has been disadvantaged, unfairly treated or has not received service that meets expectations, we would welcome the feedback. Construction Industry Training is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary.
10.1 What is a Complaint? A complaint is negative feedback about services or staff which has not been resolved locally. A complaint may be received by Construction Industry Training in any form but needs to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by students and/or employers.
10.2 What is an Appeal? An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing via our Request for Appeal of a Decision and specify the particulars of the decision or finding in dispute. Appeals must be submitted to Construction Industry Training within 30 days of the student being informed of the assessment decision or finding. It is important to note that a student may appeal any decision that Construction Industry Training may make. Contrary to the popular belief that appeal relates only to assessment decisions, appeals can relate to administrative decisions that Construction Industry Training may make. Examples of this include an appeal of a decision to deny a refund or to deny an application for credit transfer. As the process for handling and assessment appeal compared with an appeal of an administrative decision is slightly different, this difference has been catered for within this policy with adjusted processes for both situations.
10.3 Early resolution of Complaints & Appeals In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time, as they occur between the persons involved, where possible. Sometimes, it will not be possible and in these cases you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.
10.4 Complaint Handling A large majority of client complaints originate as a result of poor communication and can be swiftly dealt with. Any complaints will be dealt with in a constructive and timely manner. Any client who has a complaint about the product or service provided by Construction Industry Training should:
1. Discuss your complaint with your Trainer/Assessor.
2. Put the complaint in writing via the Complaints Form and mark Attention: Compliance Manager or send it through to [email protected]. Should a satisfactory resolution not be reached by these means, complaints can be referred to your registering body. Construction Industry Training applies the following principles to its complaints handling:
A written record of all complaints is to be kept by Construction Industry Training including all details of lodgement, response and resolution. Construction Industry Training will maintain a complaints register to be used to record the details of the complaint and to maintain a chronological journal of events during the complaint handling process. Records relating to complaint handling are stored securely to prevent access to unauthorised personnel.
A complainant is to be provided an opportunity to formally present his or her case at no cost.
Each complainant may be accompanied and/or assisted by a support person at any relevant meeting.
The complaints policy must be publicly available. This means that the complaints policy and procedure must be published on the Construction Industry Training website.
The handling of a complaint is to commence within seven (7) working days of the lodgement of the complaint and all reasonable measures are taken to finalise the process as soon as practicable.
The complainant is to be provided a written response to the complaint, including details of the reasons for the outcome. A written response must be provided to the complainant within thirty (30) days of the lodgement of the complaint.
Complaints must be resolved to a final outcome within sixty (60) days of the complaint being initially received. Where Construction Industry Training Chief Executive Officer considers that more than sixty (60) calendar days are required to process and finalise the complaint, the CEO must inform the complainant in writing, including reasons why more than 60 calendar days are required. As a benchmark, Construction Industry Training will attempt to resolve complaints as soon as possible. A timeframe to resolve a complaint within thirty (30) days is considered acceptable and in the best interest of Construction Industry Training and the complainant. A complainant should also be provided with regular updates to inform them of the progress of the complaints handling. Updates should be provided to the complainant at a minimum of four (4) weekly intervals.
Construction Industry Training shall maintain the enrolment of the complainant during the complaint handling process, unless otherwise directed by a regulatory authority.
Decisions or outcomes of the complaint handling process that find in the favour of the student shall be implemented immediately.
Construction Industry Training adopts the principles of natural justice and procedural fairness by informing all parties involved of the allegations.
Complaints are to be handled in the strictest of confidence. No Construction Industry Training representative will disclose information to any person without the permission of Construction Industry Training Chief Executive Officer. A decision to release
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information to third parties can only to be made after the complainant has given permission for this to occur. This permission should be given using the Information Release Form.
Complaints are to be considered and handled to ensure the principles of natural justice and procedural fairness are applied at every stage of the complaint handling process. This means that the complainant is entitled to be heard with access to all relevant information and with the right of reply. The complainant is entitled to have their complaint heard by a person that is without bias and may not be affected by the decision. Finally the decision must be made based on logical evidence and the decision-maker must take account of relevant considerations, must act for a proper purpose and must not take into account irrelevant considerations.
10.4.1 Review by an Independent Person Construction Industry Training provides the opportunity for persons making a complaint who are not satisfied with the outcomes of the complaints and appeals handling process to seek a review by an independent person. To facilitate this, Construction Industry Training will engage a suitably qualified and experienced VET consultant to provide this review impartially on behalf of the student.
10.4.2 Review by External Agency
Where the complainant or person lodging a complaint is not satisfied with the handling of the matter by Construction Industry Training, they are to have the opportunity for a body that is independent of Construction Industry Training to review his or her complaint or appeal following the internal completion of complaint process.
Students who are not satisfied with the process applied by Construction Industry Training may refer their complaint to the following external agencies:
Unresolved complaints may be referred to the Australian Skills Quality Authority - ASQA Online Complaint Form click here. Students are to be advised that ASQA will require the student to have exhausted all avenues through Construction Industry Training internal complaints handling procedure before taking this option.
National Training Complaints Hotline also provides an opportunity for students to lodge their complaint with an external agency who will follow up and investigate their complaint. This service can be accessed via the following phone number: 13 38 73.
10.5 Appeals Handling Any client who would like to appeal a decision made by Construction Industry Training should:
1. Discuss your complaint with your Trainer/Assessor.
2. Put the appeal of a decision in writing via the Request for Appeal of a Decision Form and mark Attention: Compliance Manager or send it through to [email protected]. Should a satisfactory resolution not be reached by these means, appeals can be referred to your registering body. Construction Industry Training applies the following principles to its appeals handling:
A written record of all appeals is to be kept by Construction Industry Training including all details of lodgement, response and resolution. Construction Industry Training will maintain an appeals register to be used to record the details of the appeal and to maintain a chronological journal of events during the complaint handling process. Records relating to appeals handling are stored securely to prevent access to unauthorised personnel.
An appellant is to be provided an opportunity to formally present his or her case at no cost.
Each appellant may be accompanied and/or assisted by a support person at any relevant meeting.
The appeals policy must be publicly available. This means that the appeals policy and procedure must be published on the Construction Industry Training website.
The handling of an appeal is to commence within seven (7) working days of the lodgement of the appeal and all reasonable measures are taken to finalise the process as soon as practicable.
The appellant is to be provided a written response to the appellant, including details of the reasons for the outcome. A written response must be provided to the appellant within thirty (30) days of the lodgement of the appeal.
Appeals must be resolved to a final outcome within sixty (60) days of the appeal being initially received. Where Construction Industry Training Chief Executive Officer considers that more than 60 calendar days are required to process and finalise the appeal, the CEO must inform the appellant in writing, including reasons why more than 60 calendar days are required. As a benchmark, Construction Industry Training will attempt to resolve appeals as soon as possible. A timeframe to resolve an appeal within thirty (30) days is considered acceptable and in the best interest of Construction Industry Training and the appellant. An appellant should also be provided with regular updates to inform them of the progress of the appeals handling. Updates should be provided to the appellant at a minimum of four (4) weekly intervals.
Construction Industry Training shall maintain the enrolment of the appellant during the appeals handling process, unless otherwise directed by a regulatory authority.
Decisions or outcomes of the appeals handling process that find in the favour of the student shall be implemented immediately.
Construction Industry Training adopts the principles of natural justice and procedural fairness by informing all parties involved of the allegations.
Appeals are to be handled in the strictest of confidence. No Construction Industry Training representative will disclose information to any person without the permission of Construction Industry Training Chief Executive Officer. A decision to release information to third parties can only to be made after the appellant has given permission for this to occur. This permission should be given using the Information Release Form.
Appeals are to be considered and handled to ensure the principles of natural justice and procedural fairness are applied at every stage of the appeals handling process. This means that the appellant is entitled to be heard with access to all relevant information and with the right of reply. The appellant is entitled to have their complaint heard by a person that is without bias and may not be affected by the decision. Finally the decision must be made based on logical evidence and the decision-maker must take account of relevant considerations, must act for a proper purpose and must not take into account irrelevant considerations.
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10.6 Review by an Independent Person Construction Industry Training provides the opportunity for persons making an appeal who are not satisfied with the outcomes of
the appeals handling process to seek a review by an independent person. To facilitate this, Construction Industry Training will engage a suitably qualified and experienced VET consultant to provide this review impartially on behalf of the student.
10.7 Review by External Agency Where the appellant is not satisfied with the handling of the matter by Construction Industry Training, they are to have the
opportunity for a body that is independent of Construction Industry Training to review his or her appeal following the internal completion of the appeals process. In these circumstances, the Construction Industry Training Chief Executive Officer will advise of an appropriate party independent of Construction Industry Training to review the appeal (and its subsequent handling) and provide advice to Construction Industry Training in regards to the recommended outcomes. This advice is to be accepted as final and advised to the appellant in writing.
If the appellant is seeking a refund of their tuition fees based on an unfavourable outcome, this may be considered by the Chief Executive Officer on its merits. If the Chief Executive Officer does not approve a refund and considers that Construction Industry Training has dealt with the matter appropriately, the student is to be advised of the opportunity to refer the matter to the Office of Fair Trading in relation to their dispute over the requested refund.
Construction Industry Training considers that it would be extremely unlikely that appeals are not able to be resolved quickly within Construction Industry Training internal arrangements. However, Students who are not satisfied with the process applied by Construction Industry Training
Services may refer their complaint to the following external agencies
Unresolved appeals of a decision may be referred to the Australian Skills Quality Authority - ASQA Online Complaint Form click here. Students are to be advised that ASQA will require the student to have exhausted all avenues through Construction Industry Training internal complaints handling procedure before taking this option.
11 Privacy Policy
11.1 Use of Personal Information Personal information is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses at the time of collection. If you require any further information, please visit the below link; http://www.oaic.gov.au/privacy/privacy-act/australian-privacy-principles
11.2 Disclosure Apart from where consent is obtained or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide goods or services on our behalf. In that circumstance, we may disclose personal information to those third parties in order to meet the request for goods or services. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. We will endeavour to take all reasonable steps to keep secure any information which we hold, and to keep this information accurate and up to date.
11.3 Your Privacy Construction Industry Training takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and Australian Privacy Principles (effective from 12th March 2014). Here’s what you need to know:
Construction Industry Training will retain personal information about you relating to your enrolment with us. This includes your personal details, your ethnicity and individual needs, your education background. We will also retain records of you training activity and are required to do this in accordance with the National Vocational Education and Training Regulator Act 2011.
Your personal information is retained within our hard copy filling system and our computer systems. You information is collected via the enrolment form and through your completion of administrative related forms and based on your training outcomes. Hard copy files are secured in lockable filing cabinets which are monitored throughout the day and secured in the evening. Electronic data retained on our computer systems is protected via virus protection software and firewall protection. Our data is backed up continuously to our server which is secure.
Construction Industry Training is required by the National Vocational Education and Training Regulator Act 2011 to securely retain your personal details for a period of 30 years from the date your enrolment has completed. The purpose of this is to enable your participation in accredited training to be recorded for future reference and to allow you to obtain a record of your outcome if required.
In some cases we are required by law to make student information available to Government agencies such as the National Centre for Vocational Education and Research or the Australian Skills Quality Authority. In all other cases Construction Industry Training will seek the written permission of the student for such disclosure. Construction Industry Training will not disclose your information to any person or organisation unless we have written instructions from you to do so. If you require your records to be accessed by persons such as your parents, you need to authorise this access otherwise this access will be denied.
You have the right to access information that Construction Industry Training is retaining that relates to you. Further instructions are provided on how to access records within the section titled “Access to your records”.
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If you have concerns about how Construction Industry Training is managing your personal information, we encourage you to inform our staff and discuss your concerns. You are also encouraged to make a complaint directly to us using our internal complaint handling arrangements outlined in this handbook. Under the Privacy Act 1988 (Privacy Act) you also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. You can find more information about making a privacy complaint at the website of the OAIC located at: http://www.oaic.gov.au/privacy/privacy-complaints.
12 Our Guarantee to Clients If for any reason Construction Industry Training is unable to fulfil its service agreement with a student, Construction Industry Training must issue a full refund for any services not provided. The basis for determining “services not provided” is to be based on the units of competency completed by the student and which can be issued in a statement of attainment at the time the service is terminated.
12.1 Access to Your Records You are entitled to have access to your student file and learning and assessment records on request. You may require these to monitor your progress with training or simply to go back and confirm something in a previous training module. Whilst these records will be retained by Construction Industry Training, you are welcome to have access anytime just ask your trainer and it will be organised immediately. You can access hard copy records and reports from our student management system, but only relating to you personally. You can request this access using the Student Records Request Form. Access to requested records during a work day will be arranged as soon as possible and definitely within 24 hours. Students should note that these records cannot be taken away unless a copy is requested.
12.2 Continuous Improvement Construction Industry Training is committed to the continuous improvement of our training and assessment services, student services and management systems. Central to this commitment is our approach to continuous improvement and the procedures we apply to achieve systematic and sustained improvement.
12.3 Suggesting Improvements The primary method of reporting opportunities for improvement by students is via the continuous improvement reporting procedure. This procedure allows any person to raise a Continuous Improvement Report for consideration by the Continuous Improvement Committee. Often these reports will be generated after an opportunity for improvement has been identified by a staff member or student. The Continuous Improvement Report template is available on request. Students are encouraged to provide feedback to Construction Industry Training so we can improve our services in the future.
12.4 Learner Satisfaction Survey At the completion of your training program, you will be issued with a Learner Satisfaction Survey. This is a nationally consistent survey tool which is designed to collect feedback from students about their experience with an RTO and in undertaking nationally recognised training. Your completion and return of this survey is important to Construction Industry Training for our ongoing improvement of services and to enable us to report this information to our registering authority. Your assistance in gathering this survey data is greatly appreciated. This feedback provides an opportunity for us to improve our service.
13 Our Obligations Through Construction Industry Training’s partner RTO’s (refer to 2.1), Construction Industry Training is responsible for the quality of the training and assessment in compliance with the Standards for Registered Training Organisations (RTOs) 2015.
Construction Industry Training’s training and assessment strategies and practices, including the amount of training they provide, are consistent with the requirements of training packages and VET accredited courses and enable each learner to meet the requirements for each unit of competency or module in which they are enrolled.
Construction Industry Training has, for all of the courses it offers through its partner RTOs (refer to 2.1), and consistent with its training and assessment strategies, sufficient:
trainers and assessors to deliver the training and assessment;
educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment;
learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery; and
facilities, whether physical or virtual, and equipment to accommodate and support the number of learners undertaking the training and assessment.
Construction Industry Training’s partner RTO’s (refer to 2.1) issue AQF certification documentation only to a learner whom it has assessed as meeting the requirements of the training product as specified in the relevant training package or VET accredited course.
14 Legislative and Regulatory Responsibilities Construction Industry Training is required to operate in accordance with the law. This means we comply with the requirements of legislative and regulatory requirements. The following legislation is a list of the Acts that Construction Industry Training has recognised it has compliance responsibilities to. They also represent obligations to you as a student whilst training with Construction Industry Training. During your day-to-day work and when participating in training, you will need to be aware of the relevant legislation that may impact on your conduct and behaviour.
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Copies of State and Federal legislation can be found on the Internet at http://www.australia.gov.au/about-government/states-territories-and-local-government (State) and www.comlaw.gov.au (Federal). The following is a summary of the legislation that will generally apply to your day-to-day work and training.
14.1 Work Health and Safety Act 2011 The main object of this Act is to provide for a balanced and nationally consistent framework to secure the health and safety of workers and workplaces. The WHS Act protects workers and other persons against harm to their health, safety and welfare through the elimination or minimisation of risks arising from work or from particular types of substances or plant. The WHS Act covers workers by providing a nationally uniform work health and safety laws. This includes employees, contractors, sub-contractors, outworkers, trainees, work experience students, volunteers and employers who perform work. The WHS Act also provides protection for the general public so that their health and safety is not placed at risk by work activities. Section 29 of the WHS Act requires that any person at a workplace, including customers and visitors, must take reasonable care of their own health and safety and that of others who may be affected by their actions or omissions. They must also cooperate with any actions taken by the person conducting business or undertaking to comply with the WHS Act and WHS Regulation.
14.2 Privacy Act 1988 The Privacy Act is supported by the Australian Privacy Principles which came into effect on 12th March 2014. The object of Australian Privacy Principles is to ensure businesses and government agencies manage personal information in an open and transparent way. Review the section within this handbook that relates to privacy protection. It provides you with information about:
the kinds of personal information that the entity collects and holds;
how the entity collects and holds personal information;
the purposes for which the entity collects, holds, uses and discloses personal information;
how an individual may access personal information about the individual that is held by the entity and seek the correction of such information;
how an individual may complain about a breach of the Australian Privacy Principles and how the entity will deal with such a complaint; and
whether the entity is likely to disclose personal information to overseas recipients.
14.3 Disability Discrimination Act 1992 Sect 5 - Disability Discrimination (1) For the purposes of this Act, a person (discriminator) discriminates against another person (aggrieved person) on the grounds of a disability of the aggrieved person if, because of the aggrieved person’s disability, the discriminator treats or proposes to treat the aggrieved person less favourably than, in circumstances that are the same or are not materially different, the discriminator treats or would treat a person without the disability. For the purposes of subsection (1), circumstances in which a person treats or would treat another person with a disability are not materially different because of the fact that different accommodation or services may be required by the person with a disability.
14.4 Sex Discrimination Act 1984 Objects The objects of this Act are:
to give effect to certain provisions of the Convention on the Elimination of All Forms of Discrimination Against Women; and
to eliminate, so far as is possible, discrimination against persons on the ground of sex, marital status, pregnancy or potential pregnancy in the areas of work, accommodation, education, the provision of goods, facilities and services, the disposal of land, the activities of clubs and the administration of Commonwealth laws and programs; and
to eliminate, so far as possible, discrimination involving dismissal of employees on the ground of family responsibilities; and
to eliminate, so far as is possible, discrimination involving sexual harassment in the workplace, in educational institutions and in other areas of public activity; and
to promote recognition and acceptance within the community of the principle of the equality of men and women.
14.5 Age Discrimination Act 2004 The objects of this Act are:
to eliminate, as far as possible, discrimination against persons on the ground of age in the areas of work, education, access to premises, the provision of goods, services and facilities, accommodation, the disposal of land, the administration of Commonwealth laws and programs and requests for information; and
to ensure, as far as practicable, that everyone has the same rights to equality before the law, regardless of age, as the rest of the community; and
to allow appropriate benefits and other assistance to be given to people of a certain age, particularly younger and older persons, in recognition of their particular circumstances; and
to promote recognition and acceptance within the community of the principle that people of all ages have the same fundamental rights; and
to respond to demographic change by:
removing barriers to older people participating in society, particularly in the workforce; and
changing negative stereotypes about older people.
14.6 Racial Discrimination Act 1975 This Act gives effect to Australia's obligations under the International Convention on the Elimination of All Forms of Racial Discrimination. Its major objectives are to:
promote equality before the law for all persons, regardless of their race, colour or national or ethnic origin, and
make discrimination against people on the basis of their race, colour, descent or national or ethnic origin unlawful.
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14.7 Copyright Act 1968 Copyright is a type of property that is founded on a person's creative skill and labour. It is designed to prevent the unauthorised use by others of a work, that is, the original form in which an idea or information has been expressed by the creator. Copyright is not a tangible thing. It is made up of a bundle of exclusive economic rights to do certain acts with an original work or other copyright subject-matter. These rights include the right to copy, publish, communicate (e.g. broadcast, make available online) and publicly perform the copyright material. There is no general exception that allows a work to be reproduced without infringing copyright. Where a part of a work is copied, the issue is whether a substantial part of that work has been reproduced and thus an infringement has occurred. However, there is a 10% rule which applies in relation to fair dealing copying for the purposes of research or study. A reasonable portion of a work may be copied for that purpose, and a reasonable portion is deemed to be 10% of a book of more than 10 pages or 10% of the words of a work in electronic form.
14.8 Fair Work Act 2009 The main objectives of this Act are to provide a balanced framework for cooperative and productive workplace relations that promote national economic prosperity and social inclusion for all Australians by: Providing workplace relations laws that are fair to working Australians, are flexible for businesses, promote productivity and economic growth for Australia's future economic prosperity and take into account Australia’s international labour obligations; Ensuring a guaranteed safety net of fair, relevant and enforceable minimum terms and conditions through the National Employment Standards, modern awards and national minimum wage orders; Enabling fairness and representation at work and the prevention of discrimination by recognising the right to freedom of association and the right to be represented, protecting against unfair treatment and discrimination, providing accessible and effective procedures to resolve grievances and disputes and providing effective compliance mechanisms.
14.9 National Vocational Education and Training Regulator Act 2011 Together with our partner RTO’s (refer to 2.1) Construction Industry Training supports the legislation that provides the basis for the regulation of Registered Training Organisations in Australia. The legislation provides the basis for the establishment of the National VET Regulator who are the registration authority for RTOs. A core component of this legislation is that it defines the condition for the registration of an RTO which include:
compliance with the VET Quality Framework
satisfying Fit and Proper Person Requirements
satisfying the Financial Viability Risk Assessment Requirements
notifying National VET Regulator of important changes
cooperating with National VET Regulator
compliance with directions given by the National VET Regulator
changes to terms and conditions Construction Industry Training reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.
14.10 Further Education and Training Act 2014 The FET Act 2014 governs vocational placement in Queensland.
14.11 Fair Trading Act 1989 An Act to make provision with respect to unfair or undesirable trade practices, to regulate the supply of goods and services and to provide for consumer authorities.
