ConnectIn TfL Presentation
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Transcript of ConnectIn TfL Presentation
Day-to-day operation of the Capital’s public transport network
We also control 580km network of main roads and all of the city's 6,000 traffic lights
Every day around 24 million journeys are made across our network. 1
Transport for London
Buses London River Services
Tube network Victoria Coach Station
Docklands Light Railway Emirates Air Line
Overground London Transport Museum
Tramlink Congestion Charging Scheme
Barclays Cycle Hire Taxi and Private Hire regulation
Team Hires 2013/14
Operational* 875
Head Office 1576
Temporary Labour 1610
Graduates / Apprentices 160
Total 4221
2
29,000 staff
• 17,000 Operational
• 12,000 Head Office
In-House Recruitment team of 50 delivering
* Operational recruitment services are provided by a
3rd party partner
4
Transport for London
Internal transformation initiatives were identified to derive both Financial
and non-Financial benefits
• Talent Acquisition
• Performance Management
• Supplier Management
Strategic:
Low cost
Efficient
Quality of hire focus
Proactive pipeline-based process
Reactive:
High cost
Labour-intensive
Applicant quantity focus
Req to req process
Developing
Foundational
Strategic
Traditional
5
Talent Acquisition
6
Direct Sourcing Solutions
• 25 Recruiter Licenses
• 62 Job slots
• Job wrapping
Direct Sourcing
Linked In Solution
Employer Branding Solutions
• Dynamic Careers Page
• Employee Profile Ads
• 2 million Traffic Drivers
• 4 x Lead Generation InMail campaigns
Direct Sourcing
Lead Generation Campaigns
IM Talent Campaign
• Deployed 2,500 InMails
• Open rate 36.8% (above industry ave ~30%)
• Response rate 9% (above industry ave 5%)
• 224 leads in recruiter folder
Direct Sourcing
Employee Members
Monthly Employee Profile Views
Monthly Company Page Viewers
Monthly Career Page Viewers
Total Followers
Monthly Job Viewers
Talent Brand Engagement
Talent Brand Index
Impact of investment
11
Key Performance Indicators FY201
3
Target
FY2014
Actual
FY2014
Impact
Cost per hire £1,946 £1,557 £1,497 23%
Hires per Recruitment Consultant 76 98 104 37%
Days to fill an open position
- Band 1-4 (SLA 60)
- Band 5+ (SLA 90)
68
90
60
90
43
46
32%
49%
Customer satisfaction survey New 80% 88.5%
12
Transport for London
Team Barriers to Linked In
• Resistance to change
• Capability
Political / Cultural Barriers to Linked In
• Business case for Investment
• Business Culture
• Employee Relations
13
The future
3 Key improvement objectives in 2014/15
• Candidate Experience
• Hiring Manager Satisfaction
• Quality of Hire
14
• Longer term investment in a ‘fit for purpose’ solution
• Improved Recruiter license usage
• Business ownership of Careers Pages and updates
• Demand planning for Lead Generation Campaigns
How does LinkedIn support