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Lesson 2.2

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By CaroneFitness

Conflict Resolution

One important aspect of social health is

conflict resolution.

Conflict resolution is the ability of two

people to resolve problems. Through

conflict resolutions you are better able to

maintain healthy relationships with

others because when conflicts arise you

are able to reach a solution.

Conflict Resolution

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Conflict Resolution

When responding to a conflict,

it is important to remember

the three R’s:

1) Respect

2) Rights

3) Responsibility

The Three R’s

Conflict Resolution

Respect

In order to resolve a conflict,

it is essential that you treat

the other person with

respect.

Respect

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Conflict Resolution

You show respect by

listening to the other person

with an open mind,

considering their point of

view and feelings, and

maintaining your personal

values. When you respect

the other person, he/she is

more likely to respect you in

return.

Respect

Conflict Resolution

Rights

Oftentimes conflicts arise because

someone has violated another’s basic

rights. Therefore, it is vital to examine the

cause of the conflict to ensure that you

are not violating anyone's basic rights.

Rights

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Conflict Resolution

For example, no one has the right to

control another person. So if the conflict

arose because you wanted someone

else to do something that they didn’t

want to do, you must respect their

decision and their right to do what they

want to do.

Rights

Conflict Resolution

Responsibility

Beware of just blaming the other person

when a conflict develops. You need to

take responsibility for your actions and

their effect on the situation. When you

are willing to accept how you helped

create the conflict, it is easier to reach

an understanding and solution that

benefits both you and the other person

involved.

Responsibility

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Conflict Resolution

During a conflict our speaking skills are

very important. It is through the way

you talk to the other person that you

show respect, remember the rights of

others, and accept responsibility for

your actions.

The best way to demonstrate this is to

use “I” statements.

Speaking Skills

Conflict Resolution

“I” statements show that you

respect the other person

because it helps to eliminate

name-calling.

“I” Statements

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Conflict Resolution

You statement:

“You are such a jerk! You never invite

me to any of your parties.”

I statement:

“I feel left out when you don’t invite me

to your parties.”

“I” Statements

Conflict Resolution

“I” statements illustrate that

you are not trying to violate

the other person’s rights by

controlling them but that you

are trying to explain how

you feel.

“I” Statements

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Conflict Resolution

You statement:

“Why do we always have to

watch the movie you want to

watch?”

I statement:

“I feel like I haven’t chosen

the movie for a while. May I

choose the movie this time?”

“I” Statements

Conflict Resolution

“I” statements require you to accept

responsibility for your actions, rather

than blaming the other person.

“I” Statements

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Conflict Resolution

You statement:

“You can never keep a

secret! You told Kim that I

was talking about her

behind her back.”

I statement:

“I feel like I can’t trust you, if

you don’t keep my secrets.

But I shouldn’t have been

gossiping. ”

“I” Statements

Conflict Resolution

Practice using “I” statements

so that when you are amid a

conflict, you will be able to

remember the three R’s:

respect, rights, and

responsibility.

“I” Statements

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Conflict Resolution

An effective technique for

conflict resolution is

negotiating.

Negotiation is the process

of compromising in order to

reach an agreement.

Negotiating is used to help

find a solution, not to prove

who is right and who is

wrong. There are six

guidelines that you can

utilize for successful

negotiation.

Negotiation

Conflict Resolution

Choose a place and time that is

appropriate for working out

problems.

You should meet somewhere that is

quiet and not full of distractions. This

allows you to listen and focus on what

the other person has to say. You

should also choose a time that allows

both of you to discuss the situation

without being rushed.

Step 1

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Conflict Resolution

Work together towards a solution.

When you first meet together, begin

brainstorming all the possible solutions

that exist. Then you can discuss the

pros and cons of each idea.

This way you are not fighting about who

is “right” and who is “wrong.” Instead,

you are working together to come up

with the best solution for both of you.

Step 2

Conflict Resolution

Keep an open mind.

It is important for you to

keep an open mind and

listen to what the other

person has to say.

You may learn that you

didn’t have all the facts. You

may also realize something

that you hadn’t considered

before.

Step 3

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Conflict Resolution

Be flexible.

You must be willing to meet

the other person halfway.

By showing them that you

are willing to bend, it

demonstrates that you are

trying to find a solution that

can satisfy both of you.

Step 4

Conflict Resolution

Take responsibility for your actions.

Be willing to apologize for any mistakes

you made or for your role in creating

the conflict.

This will help the other person realize

that you are not blaming them for the

entire conflict, which means they will

be less likely to get defensive.

Step 5

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Conflict Resolution

Give the person an “out.”

Keep in mind that your

objective is to resolve the

conflict, not to embarrass or

blame the other person. If

after you make a point that

makes the other person

uncomfortable or

embarrasses them, give the

person an “out” by

suggesting that you continue

the conversation later.

Step 6

PresentedBy Carone Fitness