Confessions of a Wicked Vendor
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Tips for managing people and projects, presented at HighEdWeb 2010
Transcript of Confessions of a Wicked Vendor
TRUE
“The politics of the university are so intense because the stakes are so low.”
-Wallace SayreDecember 1973
FALSE
“Higher education consultants are given more credibility than full time staff who say the exact same thing.”
-Karlyn MorissetteApril 2009
How many of you are managers?
Every person in this room is a manager
What’s wrong? Who’s to blame?
How can I prove I’m right? How can I be in control?
Why is that person so clueless and frustrating?
What works?What’s possible?
What are my choices? What am I missing or avoiding?
What assumptions am I making?How can I make this a win-win?
What is the other person feeling, needing, wanting?
Recognize different personality types
Leader
Leadero Quickly get to your point – don’t
waste their time.
o Big picture – don’t give them details.
o Be rational and give them opportunities to be in control.
o Results matter – you’ll be judged by what you produce.
People
People
o Make a bond/connection first.
o Share your feelings. Praise generously and omit criticism.
o Explain how your idea will benefit people.
o A good attitude is key
Task
Task
o Be on time.
o Describe things in step-by-step detail.
o Don’t get angry or yell.
o Document everything.
o Let them think it over.
Free Spirit
Free Spirit
o Relax.
o Do not try to control them.
o Be prepared for unique solutions to problems.
o Sell them on the newness and novelty of your ideas.
There are always going to be more projects...and you’ll never have the time to do
everything.
Create the Right Tools
Clearly Define Roles
Communicate, communicate, communicate
Few people are ever really qualified to be a boss.
What are you afraid of?
Don’t expect overnight miracles
Ready to make the leap?
Get it in writing
You’re not one of the cool kids anymore.
Karlyn Morissettewww.rebelphd.com
@KarlynMwww.doteduguru.com [email protected] www.linkedin.com/in/karlynmorissette
