Conducting at the Piazza Venezia
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Transcript of Conducting at the Piazza Venezia
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© University of Reading 2009 www.reading.ac.uk/ITS
IT Services
A View from the Intersection
Mike RochDirector of IT Services
21 May, 2009
Conducting at the Piazza Venezia
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© University of Reading 2009 www.reading.ac.uk/ITS
IT Services
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• Extension college of Christ Church 1892
• Royal Charter awarded 1926
• 13,000 undergrads; 5,000 postgrads
• 3,000 staff (700 researchers)
• 87 % of research is of International Standing
• Turnover £200M; Research income £30M
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IT Services - Responsibilities
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IT Services – Partnerships• Communications – PTS Consulting • Networks – Data Integration• Windows – Microsoft Educational Support Centre• Virtualisation – VMware• Disaster Recovery – Sungard• Offsite backup - Recall• Student Email – T.B.A.• Identity Management – Oxford Computing
Group• Access Management – Eduserv
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IT Services - Culture• Services more important than IT• We work for them - ‘Can-do’, ‘Here to
Help’• Good value for money - £270/fte user/yr • Standards and working practices
– Service desk & workflow - ITIL– Change management - ITIL– Project management - PRINCE-lite– Information security management - BS7799/ISO27002
• Pragmatism – ‘Utility not ideology ’• Risk management – proportionality
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Risk Management
Prevent
ReduceImpact
Plan
Accept
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Research Support• Computational resources
– Thames Blue IBM BladeCenter– 600 node Campus Grid & NGS Affilliate
• Storage resources– Mirrored NetApp Filers & Enterprise Vault– Institutional Repository - ePrints
• Software– ArcGIS, Matlab, SAS, SPSS, ATLAS-ti, NVivo, …
• Support– Advice, documentation, certification, AccessGRID, Globus
g/w– Partnerships – Oxford eResearch Centre, eResearch South,
NGS
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Identity Management - background
• Mainframe s and UNIX minis from 1970s
• Distributed UNIX workstations + NFS filestore - 1988– TCP/IP, PC-NFS for PCs, CAP etc for Macs– Yellow Pages/NIS directory services
• Common University Username (= email LHS for students)
• Active Directory synched with NIS from 2001
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s p u 0 3 c h 3
Science Faculty
Physics Dept Undergraduate
Registration Year
Initials + serial
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Identity Management - update
• New format usernames for accounts from Oct 2008– 2 random letters followed by 6 digits– New format email addresses for students
• Microsoft Identity Lifecycle Manager service summer 2009– ADAM (Active Directory Application Mode) to replace NIS– Parallel running from launch
• Remote authentication and authorisation– OpenAthens subscription for 3 years from 1/8/08– Eduroam for visitors and working away– Digital Certificates for accessing research computing
resources
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So, is IdM Utopia Builded Here?
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SQL
PostProcessing
SQL
ILM
SQL
GroupPopulator Delayed
Action
SQL
Home Drive/File Storage
Communications Directory
ADAM
RISIS (Students)
SQL
Students XMA
Midland Trent (Staff)
SQLEmployees XMA
ADAM MAActive Directory & Exchange 2003
ADStudent Active Directory MA
Post Processing Drive Creation
User
HR
Students at Registration
Unix Mail
ADAM
Student ADAM MA
User
Communications Directory Interface
Remedy
SQL
Employee External XMA
SQL
Actions Logging
Message Delivery
Trent Users XMA
Tutors Delimited File
NIS Export
File
NIS Export
Employee/Xternal Active Directory MA
Student XMA
Employee/Xternal ADAM MA
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UCISA Top Concerns 2008
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Rank Concern
1 Funding and sustainable resourcing of IT2= IT strategy and planning
2= Organisational change and process improvement4 Business systems to support the institution5 "Environmentally friendly" computing / energy efficiency6= IT/IS service quality6= Service availability and resilience8 Governance of IT9 E-learning10= The development of an architected, enterprise-wide IT Infrastructure10= Data centres12 Mobile computing, anytime, anywhere computing, home working13 Identity & access management
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Transatlantic Top Concerns
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EDUCAUSE ISSUE EDUCAUSE UCISASecurity 1 >13
Administrative / ERP Information Systems 2 4Funding IT 3 1Infrastructure 4 10Identity / Access management 5 13
Disaster recovery / Business Continuity 6 >13
Governance, organisation and leadership 7 8Change management 8 2E-learning / Distributed teaching and learning 9 9Staffing / HR management / Training 10 -
http://www.ucisa.ac.uk/members/surveys/tc
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Challenges to IdAM in HEIs
• Porous boundaries and fluid structures– Open campuses, open libraries, open access– Open resources – research & T&L outputs– Re-organisations, mergers, spin-offs, closures– Nomadic academic careers
• Individual behaviours - PBSK– Serendipitous discovery ignores boundaries– Research collaborators identified and trusted by
personal estimation not external validation – Web2.0 take-up - *FREE* of cost/authority/bureaucracy – Sharing and trading identities
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Project FLAME – London School of Economics
• Technical Strand – investigated systems supporting: – Delegated Authority Management (DAM)– Attribute Release Policy (ARP)– Virtual Organisation Management (VOM)
• Social study - large scale studies of typical user attitudes, exploring:– the extent to which users (students and staff) value
and manage their personal data – their understanding of what data is held by service
providers – the extent to which this data is exchanged
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Project FLAME – Social Study Experiment
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Project FLAME – Social Study Experiment
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• What is your LSE username?
• What is your LSE library number?
• What is your Facebook password?
• What is your LSE logon password?
• What is your term-time address?
• What is your date of birth?
• What is your mobile number?
• What is your credit card number?
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Project FLAME – Social Study Experiment
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• What is your LSE username?
• What is your LSE library number?
• What is your Facebook password?
• What is your LSE logon password?
• What is your term-time address?
• What is your date of birth?
• What is your mobile number?
• What is your credit card number?
91 %
63 %
40 %
14 %
90 %
73 %
67 %
?
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Project FLAME – Social Study Experiment
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• What is your LSE username?
• What is your LSE library number?
• What is your Facebook password?
• What is your LSE logon password?
• What is your term-time address?
• What is your date of birth?
• What is your mobile number?
• What is your credit card number?
91 %
63 %
40 %
14 %
90 %
73 %
67 %
30 %
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Risk, Identity and Access Management
• Vital to mitigate risks:– Resource misallocation– Breaches of contractual obligations– Breaches of confidentiality, integrity and availability– Quality assurance failures …
• Mitigation must always be proportional to risk:– Big risks need strong controls– Small risks less so …Else– Excessive costs– Inflexible processes– Missed opportunities …
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Links
• JISC Project FLAME https://gabriel.lse.ac.uk/twiki/bin/view/Projects/
Flame/WebHome
• UCISA Top Concernshttp://www.ucisa.ac.uk/members/surveys/tc
• Reading eResearch pageshttp://www.reading.ac.uk/e-research
• Piazza Venetzia Traffic Cophttp://www.youtube.com/watch?v=wBJa0W49ayI
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