“Concept to Practice: Road testing a definition of social marketing in practice.”
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Transcript of “Concept to Practice: Road testing a definition of social marketing in practice.”
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Concept to Practice
Road testing a definition of social marketing
Dr Stephen Dann
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In three parts
• Foundation of the research– The History, the Influences and the Academic
• The Definition– Definition and Domain
• Ongoing development– Adaptation and adoption
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Foundation
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The History
1995Honours Today
1997Griffith UniSocial Mktg
1998PhD
2004AMA defn
2004QLD Gov’tMonograph
2007AMA defn
2008World Social
Marketing Conference2005QUT
2006ANU
SMQ“Neutrality”
SMQ“Adapt/Adopt”
1998Diana &
Roadsafety
SM & “Direct Benefit”
JBR“Definition”
Three part
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Industry Influences
• QLD Gov’t Monograph 2004
• The 2007 Federal Election
• Drinkwise Australia
Three part
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The Academic Foundations
• Teaching– Social Marketing in the Classroom
• Research Technology– Leximancer 2.25
• World Social Marketing Conference
Three part
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Why a(nother) new definition?
• Commercial Marketing Definition Changes– AMA definition in 2007– CIM (2005)
• New Social Marketing Definitions in UK/Europe– NSMC (2007)
• An answer to Andreasen (2006)– Analysis of social marketing self identification
Three part
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The Definition
Leximancer MethodologyField test
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The definition
• “the adaptation and adoption of commercial marketing activities, institutions and processes as a means to induce behavioral change in a targeted audience on a temporary or permanent basis to achieve a social goal”
– Dann, S “Redefining Social Marketing: Adapting and adopting contemporary commercial marketing thinking into the social marketing discipline”, Journal of Business Research, doi:10.1016/j.jbusres.2009.02.013
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Is the definition a ten word answer?
• Ten-word answers can kill you in political campaigns. They're the tip of the sword. Here's my question: What are the next ten words of your answer? – "The West Wing" Game On (2002)
http://www.imdb.com/title/tt0745624/quotes
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The definition
• “the adaptation and adoption of commercial marketing activities, institutions and processes as a means to induce behavioral change in a targeted audience on a temporary or permanent basis to achieve a social goal”
– Dann, S “Redefining Social Marketing: Adapting and adopting contemporary commercial marketing thinking into the social marketing discipline”, Journal of Business Research, doi:10.1016/j.jbusres.2009.02.013
Method Field
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Induce
• a social leadership approach which involves the deliberate use of influence and persuasion to move a target market towards a specific course of action
Field TestDefinition
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Targeted audience
• Use of the customer orientation by targeting social marketing activity on specific, identifiable and reachable market segments within a broader community population
DefinitionBehavioural
Competitive Change
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Social goal
• the objective of the campaign to change or maintain society in accordance with the long term objectives of the campaign’s organizers
Definition
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Behavior Change
• process of altering, maintaining or encouraging the cessation of a specific activity undertaken by the targeted audience.
Definition
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Behavioural Change
• Behavioral change is achieved through the creation, communication, delivery and exchange of a competitive social marketing offer that induces voluntary change in the targeted audience, and which results in benefit to the social change campaign’s recipients, partners and the broader society at large
Definition
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competitive social marketing offer
• an alternative product offering that has been developed through the identification or anticipation of a market need for a socially beneficial alternative behavior that satisfies the same needs an individual in the targeted audience is currently meeting through the consumption or use of less socially desirable products.
Definition
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alternative product offering
• The broadest understanding of the product concept in commercial marketing to include, but not be limited to– physical goods– service – attitudes – specific behaviors
Competitive
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Benefit
• Return on social investment where the actual or perceived return exceeds the financial and non financial costs of the social marketing activity – downstream benefit: return to the adopter exceeds the
total cost of adoption
– upstream benefit: return to the society exceeds the societal level investment
Definition
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The Field Tests
Three part
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Field Test 1: Drinkwise Australia
• Campaign development– “Kids absorb your drinking”
• Positive message as the competitive offering• “You are a role model to your children”
– Targeted audience selection
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Field test 2: Teaching
• 13 weeks, 42 students, three assessment items– Mixed definition options– 7 to 10 students adopting the definition– Able to be recalled within the exam context
MKTG3024
Social Marketing
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Field Test 3: East Coast Roadshow
• Six week research interview field trip– 30+ interviews
“Marketing as means to translate the intention of policy in actual behavioural change”
Reignite the Fire IV
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Field Test 4: Preventative Health
• 101 mentions of social marketing
2010• Encourage people to improve
their levels of physical activity and healthy eating through comprehensive and effective social marketing
2013• Implement new phases of
comprehensive, sustained social marketing strategy to increase healthy eating and physical activity
Future
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Where does a new definition fit into the
change agenda?
Future
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Change OptionsGovernmentMarketing
PoliticalMarketing
SocialMarketing
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Change OptionsGovernmentMarketing
PoliticalMarketing
SocialMarketing
Evidence or ideology?
Change or campaign?Compliance
or choice?
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Change OptionsGov’t
Political
SocialCommercial
Third sector
Future
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Next steps
Future
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Agenda
• Preventative Health Taskforce Fieldwork– Engaging the government
• Pedagogical development– 13 week structure
• Backwards Compatibility– Built on precedent
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The Future
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Questions?
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Journal List• Hughes, A and Dann, S (2009) Political Marketing and Stakeholder Engagement,
Marketing Theory 9(2) 243-256
• Dann, S “Redefining Social Marketing: Adapting and adopting contemporary commercial marketing thinking into the social marketing discipline”, Journal of Business Research (2009, in print) doi:10.1016/j.jbusres.2009.02.013
• Dann, S. (2008) Adaptation and Adoption of the American Marketing Association (2007) Definition for Social Marketing, Social Marketing Quarterly, 14(2) 1-9, DOI: 10.1080/15245000802034739
• Dann, S (2007) “Reaffirming the Neutrality of the Social Marketing Tool Kit: Social Marketing as a Hammer, and Social Marketers as Hired Guns” Social Marketing Quarterly 13(1) 54-62, DOI: 10.1080/15245000601158390
• Dann, S (2007) "Lifestyle sponsorships and player lifestyle breaches: Opportunity, not loss" Monash Business Review, Volume 3, No. 2, July 2007 [Full Paper online at http://www.buseco.monash.edu.au/gsb/mbr/full-papers.php], DOI: 10.2104/mbr07023
• Graham P, and Dann S 1997 "Banning Tobacco Advertising: The Australian Example" Journal of Contemporary Issues in Business and Government 3(2): 11–17
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Conference ListDann, S. (2008), Redefining Social Marketing: Adapting and adopting contemporary commercial marketing thinking into the social marketing discipline,
World Social Marketing Conference, Brighton and Hove City, England, 29-30 September 2008
Dann, S. (2008) A Leximancer analysis of social marketing definitions versus social marketing literature, Australian and New Zealand Marketing Academy Conference, Sydney, 1-3 December 2008
Dann, S, (2008) Lifestyle Sponsorships: Social Change through sports sponsorship, Sixth Sports Marketing Association Conference, University of Southern Queensland, 16-19 July, Gold Coast
Fry, M L and Dann S (2007) "(Near) Enough is (Good) Enough: When to rethink the zero tolerance level in road safety campaigning?" International Nonprofit and Social Marketing Conference 27 – 28 September Brisbane
Dann, S. and Fry, M. L. (2006) “When is good enough, near enough? Examinations of “success” in social marketing intervention in road safety” , Australian and New Zealand Marketing Academy Conference, QUT, Dec 4-6.
Dann, S. (2006) “Social Marketing in the Age of Direct Benefit and Upstream Marketing” Third Australasian Non-profit and Social Marketing Conference, 10-11 August, 2006
Dann, S. (2006) “Reaffirming the Neutrality of the Social Marketing Tool Kit: Social marketing as a hammer, and social marketers as hired guns” Third Australasian Non-profit and Social Marketing Conference, 10-11 August, 2006
Dann, S (2005) " Social change marketing in the age of direct benefit marketing – where to from here?" Social Change in the 21st Century, QUT Carseldine 28 October 2005.
Dann, S & Dann, S (2005) "Lifestyle Sponsorship and Player Lifestyle Breach: Opportunity, Not Loss?" Second Australasian Nonprofit and Social Marketing Conference, Melbourne, 25 September 2005.
Dann, S & Dann, S (2002) “High–Speed Car Advertising and Road Safety” Australia New Zealand Marketing Academy Conference, December 2 - December 4
Dann, S & Dann, S (1998) "Celebrity Endorsement in Social Campaigns: Attitudes Towards the Use of Diana, Princess of Wales in Road Safety Campaigns", Australia New Zealand Marketing Academy Conference, November 29 - December 2, 1998
Dann, S & Dann, S (1998) "Marketing in the New Media in the Not for Profit Sector", British Academy of Management Conference, Nottingham, 13-16 September
Dann, S, Previte, J. & Dann, S (1996) "Social marketing in cyberspace: One step forward or two steps back?", Marketing Educators Group Conference, Academy of Marketing, 1996, Glascow University of Strathclyde (with Susan Dann and Josephine Previte)
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Linked Elements
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AMA 2004
• an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.
History
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AMA 2007
the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
Another
History
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Chartered Institute of Marketing (2005)
the management process responsible for identifying, anticipating and satisfying customer requirements profitably
Another
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Method
Definition
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Commercial marketing
Mechanism
How Why Whom
CIM (2005) Management Process
IdentifyAnticipate
Satisfy(Profit)
Customer requirement
(Profit)
AMA (2007)Activity
ProcessesInstitution
CreateCommunicat
eDeliver
Exchange
Offerings that have
value
ClientCustomerPartnerSociety
Definition
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Social and commercial marketing
Mechanism
Method Purpose Market
CIM (2005) Management Process
IdentifyAnticipate
Satisfy(Profit)
Customer requirements
(Profit)
AMA (2007)Activity
ProcessesInstitution
CreateCommunicate
DeliverExchange
offerings that have value
ClientCustomerPartnerSociety
Kotler, Lee &
Rothschild (2006)
Process Create
CommunicateDeliver value
Influence behaviors
Society Target audience.
NSMC (2007)
Systematic application
marketing
achieve behavioral goalsachieve social
good
Targeted audience
Definition
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Leximancer Results
• Leximancer Process– 45 definitions of social marketing
• Results: The Bounding Box– 1. Respect the pedigree as part of the marketing
discipline– 2. Social marketing is a means for behavioral
change– 3. Voluntary change, either explicitly or through
the use of the exchange construct, is a necessary requirement
Definition
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Social and commercial marketing
Mechanism Purpose Method
Leximancer Results
Marketing Behavioural focus Voluntary
Kotler, Lee and Rothschild
(2006)
Marketing principles & techniques
target audience behaviors
Influence
NSMC (2007)systematic
application of marketing
achieve specific behavioral goals
Other concepts and techniques?
CIM (2005) Management Process
Satisfy(Profit)
IdentifyAnticipate
AMA (2007)Activity
ProcessesInstitution
Offerings that have value
Create, CommunicateDeliver and Exchange
Definition
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CIM2005
Management process
Identify, anticipate, satisfy
profitably
Customer requirements
NSCM2007
Systematic application
marketing
specific behavioural goals
relevant to a social good
AMA2007
Activity, process, institution
Create, communicate, deliver and exchange
Offerings of that have value
Clients, customers, partners, society
K L &R 2006
Create, communicate, deliver
Influence target audience behavior
Benefit society
Benefit target audience
adaptation and adoption of commercial marketing activities, institutions and process
Marketing
induce behavioural change on a temporary or permanent basis.
achieved through the creation, communication, delivery and exchange
Behaviour Change
Competitive social marketing offering that induces voluntary change
Targeted social group
Voluntary
Self interest satisfaction
Return on social investment
Social profit
Benefit
benefit to recipient, partner and society
Definition
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The Leximancer Process
Definition
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Leximancer
• content analysis emulator • uses machine learning protocol • visualization of common themes • related concept groups from textual
data
Definition
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Leximancer results
Definition
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Leximancer results
Definition
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Leximancer results
Definition
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Leximancer results
Definition
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