Computaris Services Presentation

Computaris Services

OUR HISTORY

2001 2005 2008 2010 1998 2011

One of the world’s first

prepaid systems (AoC)

2001

Romanian Office

opened

Computaris expands

the Europe presence

2010

US Office opened

Expertise and

business centre for

major US projects

2008

CIS expansion

Computaris opens

expertise & business

centres in Moldova

1992

Computaris UK

founded

USSD/SMS messaging

VAS services

Data metering, bill-shock

Device management

System consolidation & data migration

Mediation

Complete BSS infrastructure

Mobile payments

1997

Polish Office opened

Oldest expertise centre

in Computaris

2011

R-Systems

acquires

Computaris

R-Systems expands

into telecom by

acquiring

Computaris

End-to-end Broadband

Management Solution

2009

APAC & Romania office

expansion

Computaris opens expertise

& business centres in

Malaysia. Opens second

centre in Romania.

SCP & Service Node solutions

Real-time prepaid charging

2500+ employees worldwide

100 million USD revenue

SEI CMMI Level 5, PCMM Level 5, ISO 9001:2008, ISO 27001:2005 certified

Global acquisitions • Indus - BFSI

• ECnet - SCM

• Computaris - Telecom

• Web Converse - Support

Processes

& Quality

• ISO 9001: 1994

• ISO 9001: 2000

• SEI CMMI Level 5

• SIX SIGMA Roll-Out

• ISO 27001: 2005

• PCMM LEVEL 5

• ISO 9001: 2008

• SEI CMMI Level 5 (Ver. 1.2)

• PCMM Level 5 (Ver. 2.0)

R Systems expertise: BFSI, Telecoms and media, Healthcare, Manufacturing and logistics

R SYSTEMS OVERVIEW

R Systems Computaris USA: El Dorado Hills R Systems USA: Salt Lake City

R Systems Computaris HQ UK: London

R Systems Netherlands: Enscheda

R Systems Computaris Poland: Warsaw, Bialystok

R Systems France: Metz

R Systems Computaris Romania: Bucharest, Galati

R Systems Computaris Moldova: Chisinau

R Systems Computaris Malaysia: Petaling Jaya

R Systems Computaris India: Noida R Systems HQ India: Noida, Pune, Chennai

R Systems Computaris Operational Projects Area

R Systems Computaris Worldwide Offices

R Systems Singapore

R Systems Canada: Montreal

R Systems Thailand: Bangkok

R Systems China: Shanghai

R Systems Japan: Tokyo

COMPUTARIS – OUR COMPANY

• R Systems Computaris offices: UK, USA, Poland, Romania, Moldova,

India, Malaysia (9 expertise centers)

• Over 1000 projects at 70+ Operators around the world

• 200+ telecom technology experts spread geographically in

Romania, Poland, Moldova, US, India, and Malaysia

• High quality of service based on flexible engagement model to

optimize costs: onsite, offsite, combination of onsite and offsite

• Business model: T&M, fixed price in advance, blended and resource

pool

• Flexibility in terms of methodology: waterfall methodology in

development, but with an agile approach

ABOUT COMPUTARIS

CUSTOMERS AND PARTNERS

Our portfolio is a vivid testimony of our ability to build long-term relationships with customers and

partners by meeting all their needs at every stage of the product and project life cycle. Computaris

shares its acknowledged telecom background and technical expertise with its customers, advising and

assisting them comprehensively in bringing telecom solutions from concept to real life.

CSPs DIRECT INVOLVEMENT

ISVs CUSTOMERS AND PARTNERS

• Real-time and convergent rating and charging

• PCRF and DPI

• Calling Card Management

• Diameter

• JAIN/SLEE

• Online and offline mediation

• Loyalty management and churn predictions

• Subscriber Data Management

• Device Management

• VAS

• Legacy IN and application servers

• MVNO/E solution

• Diameter Signaling Platform

• TOP Testing Suite

• Voucher Management System

Key expertise in mobile

OSS/BSS Products

COMPUTARIS KEY EXPERTISE AND SOLUTIONS

Since our inception we delivered a broad range of elite services, covering simple or more complex needs on

demand, from customizations or support to complex product development, integration, migration or

deployment projects in the BSS domain. We are prepared to respond promptly to any specific project need,

regardless the size or length, by offering competitive pricing, scalable teams and a combination of onshore

and near shore resources formed of highly skilled telecom consultants.

Computaris Product Development Partnership is a flexible and cost-effective product engineering and

enhancement model aiming to maximize the value brought to each partner.

We offer system integration services to telecom operators helping them consolidate, simplify and

optimize the OSS-BSS back-end systems and tools, without affecting business continuity.

Our broad experience in technology consultancy projects enables us to offer an efficient combination of

engineering experts and expertise in helping you align technology needs with business goals.

Computaris has developed an end-to-end automated telecom testing tool for a multitude of telecom

protocols that enables us to provide cost effective testing services to our customers and partners.

We offer 24×7 Technical Maintenance and Support services at industry level SLAs to our global

customers, tailoring our collaboration model to meet each customers’ needs and organization.

Outsourcing IT services to Computaris enables companies to increase productivity and reduce IT costs,

freeing them from the burden of managing daily IT operations and increasingly complex IT systems in-

house.

ELITE SERVICE DELIVERY TEAM

• Fully integrated partnership

• Real-time telecom domain expertise

• Life cycle planning

• Full quality assurance

• Customer facing

• Trusted by leading vendors

• Shared risk

• Cost fixed in advance

• Agile and responsive

• Virtual deployment capacity extension

• Business agility regardless of regional

reach

• Sharing project risk and responsibility

• Reliable on-site expertise

• Established and proven deployment

processes

Product development

partnership Product deployment

partnership


• Ensures maximum value of delivery to the end customer

• Frees managers to focus on core activities & on strategic positioning

• Gives you access to world class capabilities

• Help you solve out-of-control, critical technical issues

• Gives you access to specific language skills or resources in regions where they are hard

to find

• Provides proximity/time zone compatibility

• Stimulates critical business analysis because of documentation of processes and costs

• Offers transparency and control over the project lifecycle

• Offers service delivery flexibility

• Enables you to gain competitive advantage through fast time to market for new

products

Computaris elite corporate governance and professional standards

are the basis of our high customer satisfaction


COMPUTARIS PROCESS ARCHITECTURE

Computaris Services

System Integration

• 3 different approaches on system integration:

• Prime system integrator with full project responsibility (Case study 1 in further slides:

PCRF solution deployment to Eastern European Mobile Operator

• Partners’ products system integrator (Case study 2 in further slides: Orga Systems

Prepaid System Deployment)

• Skilled on demand system integration resources (Case study 3 in further slides: On

demand SI resources for global broadband vendor)

• OSS/BSS system integration experience based on 20+ years of cooperation with leading

OSS/BSS vendors and project engagements at 70+ telecom operators worldwide

• OSS Implementation and Integration

• BSS Implementation and Integration: customer care, CRM, billing, mediation,

provisioning, SDP, real-time rating and charging, broadband data policy management,

loyalty and churn management, VAS, etc

• Network Implementation and integration: planning, designing, deploying and

operating multi-vendor networks

COMPUTARIS SYSTEM INTEGRATION SERVICES

• Business process analysis incl. requirements

• Solution design

• Product and vendor selection

• Solution development

• New technology adaptation for BSS/OSS

• Solution integration

• Solution testing

• Solution maintenance and support

• Project management

• Training

COMPUTARIS SYSTEM INTEGRATION SERVICES

CUSTOMER PROFILE AND BUSINESS CHALLENGE

Our customer, a major Central European Tier 1 Operator with over

13 millions prepaid and post paid customers wanted to implement

a Policy Management solution that would enable them to launch

innovative, flexible offerings for data services, optimize the

existing network capacity and ensure fair usage in an adaptive,

real-time manner, gain a better insight into subscriber’s usage

behavior patterns.

Computaris Contribution and Solution The solution delivered is sufficiently flexible and extensible to

achieve the Operator’s business objectives and vision and is

based on:

• Policy Controller with highly extensible and flexible policy rules

engine that allows making policy decisions on per-subscriber,

per-session basis subscriber’s usage behavior patterns

• Policy Traffic Switches responsible for inspecting and shaping

the traffic to effectively enforce application aware policy rules

• Subscriber Policy Broker which keeps track of the subscriber

identity mapping and collects statistical data to provide rich

reporting and analytical capabilities

CASE STUDY 1 – E2E POLICY MANAGEMENT SOLUTION DEPLOYMENT

http://www.computaris.com/wp-content/uploads/2014/04/End-to-end-policy-management-solution-deployment-Case-Study.pdf

COMPUTARIS CONTRIBUTION

Computaris offered two teams of highly skilled specialists with appropriate telecom system integration experience

responsible for development, configuration and testing in successive shipment phases. Both teams were coordinated by the

Computaris local line manager, who ensured team unity and an efficient resource management. Working both on and off-site

as the process required, the teams were able to easily and efficiently adapt to the customer’s product and processes, whilst

optimizing overhead expenses. Using previous rating and charging experience, the Computaris team was able to integrate to

the client’s organization in less than two months and became fully efficient.

Customer profile and business challenge

Orga Systems is the leading expert in mission critical, real-time

convergent billing. Its products enable international

telecommunication companies to rate, charge and bill any service for

prepaid, postpaid and hybrid subscribers.

For the deployment of Orga Systems’ convergent billing system to a

mobile operator in CIS, a near-shore system integration services

partner was required.

RESULTS AND BENEFITS

“Orga Systems provides convergent billing

solutions to mobile operators. I’m excited

about the professional contributions from

Computaris to configure and deliver our

convergent billing product OPSC Gold

according to the customer needs.”

Ferdinand Herrmann, Head of System

Integration, Orga Systems

CASE STUDY 2 – ORGA SYSTEMS CONVERGENT BILLING SYSTEM DEVELOPMENT

http://www.computaris.com/wp-content/uploads/2014/04/Orga-Systems-Case-Study.pdf

Computaris contribution

Computaris is currently offering flexible teams of technical analysts that perfectly match their

requirements; our team’s contribution comprises:

• worldwide billing system configurations

• feedback and support for technical requirements

• IT configurations, testing

• Monitor the offers, packages and promotions portfolio

Customer profile and business challenge

Our customer is a market leader in software and services for CSPs, media and entertainment industry. Due to

increased work load it was searching for highly skilled resources technical analysts to configure their billing

product to various operators worldwide

CASE STUDY 3 – ON DEMAND SI RESOURCES FOR GLOBAL BROADBAND VENDOR

http://www.computaris.com/wp-content/uploads/2014/05/Product-Development-PCRF-Solution-Development.pdf

• Customer profile:

• leading provider of trendsetting real-time billing solutions; they do their own product development

and keep proprietary, critical information for themselves

• Initial need:

• The base of our strategic partnership was their need for configuration and SI support

• Computaris involvement

• We have a team of QAs, SI and PMs onsite that report directly to our customer

ENGAGEMENT MODEL USE CASE – SI AND CONFIGURATION SUPPORT


• Global provider of telecom IT solutions for the management of products, customers

and revenue; the customer does its own product development and project

management, use their own processes and timeline

• Initial need:

• During a peak period they needed highly skilled staff augmentation resources from

Computaris that could easily and fast suit into their organization to work onsite and

offsite


• Resources on demand from juniors that we supervise and support, up to system

architects that verify the quality of the code created by our customer’s team

ENGAGEMENT MODEL USE CASE – PARTNERSHIP WITH GLOBAL SI


• Large global system integrator, mobile broadband specialist, having their own product development

and services

• Initial need:

• They purchased a small UK based company Computaris has previously worked with and needed our

skills to integrate this specific product/framework into their solution portfolio


• Our engagement didn’t start working on a specific product but on top of a framework -

development of custom solutions for each end customer on top of it.

• The partner handles mostly the development of the framework and we handle the development of

services

• Complex solutions with short timeframes and high flexibility - teams from 3 people to 40 people in 9

months while delivering a product.

• The partner comes to us with the specific requirements while he only handles the sales process (our

responsibilities start from the estimations phase)

• Broad range of products delivered in the data metering space, AAA applications, data usage servers,

PCRF/PCEF, etc.

ENGAGEMENT MODEL USE CASE – PARTNERSHIP WITH GLOBAL SI

• Customer profile: • Leading supplier of prepaid billing, messaging and mobile device management solutions; focus

on sales/marketing/business development; no focus on product development and

customizations, this being all externalized

• Initial need: • One of the existing solutions had major problems during implementation and they requested

Computaris support to help them solve the identified cause

• Computaris involvement • Over 10 products developed for our partner in rating and charging, messaging, loyalty, device

management, customer care, provisioning, account management and a broad range of

customization projects worldwide as 3rd party (together with or in the name of our partner)

• Presales support – from the first visit to the customer, compliancy matrix, estimations, offers, end

customer solution descriptions

• We now deliver 80% of all their projects with a team ranging from 10 to 60 people

• Computaris team • KAM (Key Account Manager) – in charge with the commercial and operational part

• Project/Program Manager – one per each category of projects, a single point of contact from

initial contact until final implementation of a project

• Testers, software developers, product management support, resource manager, system architect,

support, project manager

ENGAGEMENT MODEL USE CASE – 15 YEARS PARTNERSHIP WITH LEADING ISV

Computaris Services

Product development

• Share projects risks through Computaris’ fixed price offerings, assuring CAPEX

reduction and OPEX control remittance being made according to the level of

service

• Focus on your core business and augment Return on Investment whilst we

assist you in creating meaningful and strategic differentiators

• Capitalize our technological expertise and maximize resource allocation,

consequently reducing project’s costs of both effective and flawless migration

projects, as well as development of new, innovative, revenue-generating

solutions usage

• Speed up time-to-market for new products and solutions and ensure timely

deliveries, pillared by our experience and track record

• Have access to a highly skilled pool of resources on site and off site at any

moment in the product development lifecycle

• Design your life cycle strategic planning in order to safeguard future revenues

and to be prepared for any unforeseen market developments

COMPUTARIS PRODUCT DEVELOPMENT SERVICES

CASE STUDY - PCRF SOLUTION DEVELOPMENT

CUSTOMER PROFILE AND BUSINESS CHALLENGE Our customer, a global mobile broadband specialist, was deploying for

a leading US operator their product, a 3GPP compliant Policy and

Charging Rules Function on top of a AAA platform; ongoing

customizations were requested by the operator and our customer’s

R&D team was overloaded and unable to cover all requests in due time.


Computaris team was asked to take over development and later on

maintenance and support for the customizations that were required by

the operator. Computaris was involved in this complex project from the

initial phases through to final acceptance and maintenance and support,

our involvement including:


The solution now gives to the

end customer, a US mobile

operator, advanced capabilities

for dynamic tariff management,

bill shock, fair usage, service

limited pass and prioritization,

enabling him to use the PCRF to

offer multiple services, enhanced

QoS levels and changing rules.

Additionally, it enables the

marketing department to be agile

and adaptive based on the

dynamic feedback obtained from

the customer base. They can now

test the effectiveness of the data

plans launched towards their 30

million subscribers, by having the

option to divide them in control

groups and target groups.

• Analysis of customer requirements together with our customer’s team

• Network Directory Server schema design and implementation

• System configuration, integration, migration, deployment, configuration, validation

and monitoring

• Onsite and offsite support for UAT testing in the mobile operator’s test environment

• Maintenance and support

• Software development, ongoing customization of the existing system, based on CRs

http://www.computaris.com/wp-content/uploads/2014/05/Product-Development-PCRF-Solution-Development.pdf

CASE STUDY - DEVICE MANAGEMENT SOLUTION DEVELOPMENT


Our customer is one of the pioneering innovators in prepaid

technology. He successfully delivered customized mobile software

solutions covering prepaid charging, device management, collect call

services, USSD services, loyalty management, etc. Their existing device

management product reached the end of lifecycle after 5 years; The

solution was installed at 50+ operators worldwide and faced a couple

of challenges as the market evolved very fast and our customer

decided to invest in a completely new device management product.


The new version of the product was developed in a multi supplier setup with multiple major releases

within 2 years timeline. We allocated an expert team of engineers that reached 25 people in peaks

and delivered thousands of man days of development. The product was deployed gradually to

operators worldwide and Computaris provided support for system integration, UAT, post delivery

support and production third level 24h support.


The customer was able to launch the new

version of the device management

solution in less than 1 year after project

kick off. The solution is now able to handle

more subscribers (an increase of 50%) and

it is more flexible for integration with the

operators' systems; its features are more

intuitive and it is ready to be extended for

nowadays business cases (especially the

ones from smartphones dynamic sector).

Currently there are ~20 live installations

and others to follow, the biggest one

having 80 million subscribers.

http://www.computaris.com/wp-content/uploads/2014/04/Device-Management-Solution-Development-Case-Study.pdf

Computaris Services

Testing

• Reduce the time to market and the costs associated to testing new products, product

enhancements and validation of deployment/system integration service

• Reduce system outage risks through advanced functional, performance, regression and

stress testing in complex telco and IT environments

• Detect bottlenecks before deploying new systems, services or upgrades

• Increase the efficiency of your testing efforts and enhance test coverage based on

automatic execution of test plans and the capacity to incrementally build new test scenarios

• Predict your system behavior and performance by simulating a broad range of test

scenarios

COMPUTARIS TESTING SERVICES

TOP TESTING SUITE – MEDIATION SOLUTION UPGRADE


The customer is the Eastern European subsidiary of a leading tier one

mobile network operator (MNO) that operates GSM, UMTS and LTE-based

cellular networks in Europe, Canada and US. As part of a complex

migration project we were delivering, Digital Route’s MediationZone

system had to be upgraded to the latest version and to another server.

There were a few network elements (SGSN, GGSN, etc) that were sending

messages over Diameter to the mediation solution. During the migration

project Computaris had to check if all messages were being decoded and

processed in the same way on both versions of the mediation solution.


The migration process was significantly

faster and was successfully finished in due

time; Furthermore the operator is now

using the tool for additional testing

activities as he acknowledged TOP Testing

Suite’s capability to reduce the time to

market and the costs associated to testing

new products, product enhancements and

validation of deployment/system

integration services.


Computaris captured the traffic from all the systems and stored it as PCAP files. TOP Testing Suite Diameter Plugin

gave us the possibility to load diameter messages from PCAP files directly into JMeter testplans, minimizing our

testing efforts and assuring a safe migration. We commenced the process by analyzing those protocol dumps and

saving filtered messages in files dedicated for specific test cases; Creating messages in Computaris TOP Testing

Suite was just 5 clicks away and could be done extremely easy and fast.

http://www.computaris.com/wp-content/uploads/2014/04/TOP-Testing-Suite-Mediation-Solution-Upgrade-Case-Study.pdf

TOP TESTING SUITE – REGRESSION TESTING


The customer is the American subsidiary of a leading Tier 1 mobile network operator (MNO) that operates GSM, UMTS and LTE-

based cellular networks in Europe, Canada and US. The customer had a series of regression tests that needed to be quickly and

efficiently executed, more specific:

• While performing regression tests in the provisioning system (which was using Web Services to provision data and partners)

there was a need to efficiently provision data in the system prior to test

• While performing regression tests in the PCRF system there was a need to rapidly trigger all the flows in order to tests the

PCRF system

• While performing regression tests in the data metering system there was a need to trigger all the flows in order to test the

data metering system

COMPUTARIS CONSTRIBUTION

For the first scenario (provisioning system regression tests) a JMeter LDAP Sampler was

used to provision database data; For the second scenario (PCRF regression tests) TOP

Testing Suite Diameter Sampler was used as an entry point into the system and the JMeter

Soap Sampler was used to trigger notifications from the provisioning system into PCRF

system in order to cover all the business flows; For the third scenario (data metering

regression tests) TOP Testing Suite Diameter Sampler was also used as the entry point and

the JMeter LDAP Sampler was used to verify that all data are provisioned correctly into the

system.


Computaris TOP Testing Suite

increased the effectiveness of

the operator’s testing

activities - every time the

systems are

upgraded/modified, the

existing flows are

automatically tested,

significantly reducing the time

allocated to testing activities.

http://www.computaris.com/wp-content/uploads/2014/04/TOP-Testing-Suite-Regression-Tests-Case-Study.pdf

Computaris Services

Maintenance and support

• Our offering is tailored to meet each customer’s needs and organization,

assuring the highest standards of systems’ reliability and availability and business

continuity

• M&S teams formed of highly skilled, multi-functional team of engineers

experienced in offering support for leading telecom solutions

• M&S teams backed up by the Global Computaris Support Organization

• The Global Computaris Support Organization ensures that each customer gets

maximum value through the proper mix of local and global services.

• Computaris Global Support Organization is prepared to promptly offer level 1,

level 2 and level 3, 24/7 carrier grade support services and is committed to

always deliver in accordance to the Service Level Agreements we sign with each

customer

COMPUTARIS MAINTENANCE & SUPPORT SERVICES

CASE STUDY - DIGITALROUTE MEDIATION SOLUTION UPGRADE AND SUPPORT


The customer is the Eastern European subsidiary of a leading tier one mobile network operator (MNO) that operates

GSM, UMTS and LTE-based cellular networks in Europe, Canada and US. In 2012, Computaris was chosen by the

operator for a complex migration project of Digital Route MediationZone® platform that was being upgraded from

version 5.0 to 5.1, including transition of both software and hardware components. On top of this, Computaris was

entrusted with the Support & Maintenance contract for the complete mediation platform. The platform was the key

system for serving the mobile customer base of approximately 15 million users. it was crucial to perform seamless

migration in a very short timeframe (4 month period) and to establish an effective Support & Maintenance process

and team in less than 3 months.


Computaris succeeded in fulfilling all objectives of this challenging

project. We managed to establish in a very short period highly skilled and

efficient project and support teams and the proposed migration strategy

proved to be 100% reliable and secure from the customer’s perspective,

despite technical complexity of the legacy architecture.

Furthermore, the Support & Maintenance services, governed by very strict

Service Level Agreement terms, have been in place since day one without

breaching contractual terms.


The technical goals of upgrading the

mediation platform were successfully met,

while the mobile operator’s business

continued absolutely unimpaired. The

operator appreciated the phase-based

approach for combining the advantages

of traditional systematic analysis,

effectively reducing project risks with

time and cost efficiency of the lightweight

project management methodology.

http://www.computaris.com/wp-content/uploads/2014/04/Mediation-Solution-Upgrade-Maintenance-and-Support-for-Eastern-European-Operator-Case-Study.pdf

Computaris Services

Technical Consultancy

• We have a broad experience in delivering technology consultancy services in the

area of real-time rating and charging, messaging, provisioning, mediation,

subscriber data management, mobile broadband data policy management,

loyalty and churn management, covering:

• Vendor and technology analysis and selection

• RFP/RFI preparation support

• Business processes management

• Preparation for the introduction of new technologies

• Testing of performance and existing functionalities

• Functional analysis and optimisation of the existing infrastructure and technology

• Assessment, implementation and integration of systems

• Project management

• Risk management

COMPUTARIS TECHNICAL CONSULTANCY SERVICES

• 1000+ projects successfully delivered worldwide

• Unequivocal technological expertise: 20+ years of telecom expertise at all levels, technical and

commercial

• Quality standards excellence - with processes that can guarantee consistent and transparent

performance

• Projects delivered to 70+ operators on 5 continents

• Track record in creating long term successful partnerships with leading industry players -

trust in the security of confidential information and IPR

• Shared risks and fixed price models

• Investment in training and motivating talented staff coupled with low employee attrition rate

• Accelerated time to market

• Virtual team across the globe

• Life cycle planning

• Knowledge kept in the company for strategic partners – rump up/down (eg from 3 people to

20 in 3- 6 months and afterwards rump down to 6 people after 2 years)

100% of our projects delivered according to agreements

WHY CHOOSE COMPUTARIS SERVICES?

www.computaris.com

Thank You!

Contact: [email protected]

Computaris Services Presentation

Business

Transcript of Computaris Services Presentation