Compliance Training Done Well Using Mobile and the xAPI
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Transcript of Compliance Training Done Well Using Mobile and the xAPI
807 - Compliance Training Done Well Using Mobile and the xAPI
mLearnCon 2015, Austin, TX
Jon BrastedStaff Mobile Learning Engineer, Qualcomm
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Agenda
Discussion: How can you improve compliance training in your workplace?
Case study: Preventing Sexual Harassment web app
Tips for your future compliance training
Introduction
Compliance Training challenges
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3
4
6
Lessons learnt5
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Qualcomm employee landscapeOver 31,000 employees
~65% have engineering backgrounds
181 worldwide locationsHeadquartered in San Diego, CA65% of employees located in USA35% of employees located internationally
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Qualcomm mobile learning team focus
Developing and licensing apps to make work life easier
Supporting other teams with mobile initiatives, like compliance training
Making mobile content available wherever and whenever our employees need it
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Agenda
Discussion: How can you improve compliance training in your workplace?
Case study: Preventing Sexual Harassment web app
Tips for your future compliance training
Introduction
Compliance Training challenges
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4
6
Lessons learnt5
1
2
6
Image credit: http://dilbert.com/strip/2003-07-22
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Challenge 1: Compliance Training and auditing is critical to every organization
1 http://www.ponemon.org/local/upload/file/True_Cost_of_Compliance_Report_copy.pdf2 http://www.trainingmag.com/importance-improving-quality-compliance-training
Non-compliance is very expensive1
A recent study by the Brandon Hall Group showed that 49% of organizations surveyed considered compliance training to be either a priority or critical to their business2
Compliance Training challenges
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Challenge 2: Decision-makers have limited hours available for training
How do you best use your learner’s time?53% of decision makers listed having limited time for training *Time restrictions for training complianceIn-person and online often requires a fixed block of time
Compliance Training challenges
* http://blog.navexglobal.com/2014/05/28/four-surprising-ethics-compliance-training-statisticsImage credit: http://previews.123rf.com/images/dirkercken/dirkercken1110/dirkercken111000046/10806627-time-limit-icon-tight-schedule-limited-hours-and-urgent-deadline-clock-indicating-countdown-Stock-Photo.jpg
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Challenge 3: E-learning and course vendors are often not adapting quickly enough
Hard to find good vendors who produce engaging, mobile-ready coursesA lot of courses are only available via desktop
Compliance Training challenges
There are a few very promising vendors that we have recently started to work with.inkling – great authoring tool and content delivery platform: mobile-ready, mobile responsive
Image credit: https://upload.wikimedia.org/wikipedia/en/1/1c/Inkling_company_logo.png
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Challenge 4: New generation of constantly mobile connected learners
The old training paradigms are not be as well accepted as before
Why only offer in-person or desktop courses?Learners are used to bite-sized, ‘on-the-go’ training
Compliance Training challenges
Image credit: http://cdn.makeuseof.com/wp-content/uploads/2015/02/bite-sized-learning-840x420.jpg?7b0931
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Challenge 5: Budget constraints
How do you best use your budget to deliver your desired training outcomes?
Budgets are shrinking or staying flatVendor-provided solutions often incur ongoing license costs
Compliance Training challenges
Image credit: http://westorlandonews.com/wp-content/uploads/2011/07/budget-cuts-.jpg
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Agenda
Discussion: How can you improve compliance training in your workplace?
Case study: Preventing Sexual Harassment web app
Tips for your future compliance training
Introduction
Compliance Training challenges
4
6
Lessons learnt5
1
3
2
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Case study: Preventing Sexual Harassment web appCalifornia requires mandatory Preventing Sexual Harassment training
All managers with direct reportsTwo hours training every two yearsQualcomm has over 4500 line-managers in California
Image credit: http://www.nclc.org/images/graphics/issues/california.png
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Case study: Preventing Sexual Harassment web appSolution one – commission in-person training
Two hour in-person group session taught by Qualcomm Legal representatives− Challenging to arrange time for 20 to 30
managers to meet concurrently− Hard to retain concentration and
engagement
Image credit: http://piciandpici.com/wp-content/uploads/2013/04/bored-people1.jpg
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Case study: Preventing Sexual Harassment web appSolution two – buy online (desktop) training
Two hour e-learning desktop course (from third party vendor)− Have to complete in one sitting – cannot
pause and resume− Hard to retain concentration and
engagement− Six-figure annual license cost for a
company like Qualcomm
Image credit: http://www.freeimages.com/pic/m/l/le/len-k-a/328927_working_with_laptop_3.jpg
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Case study: Preventing Sexual Harassment web app
Accessible on mobile any time, anywhere2 hour course content split into 12 easy-to-digest chaptersCourse content delivered through videos and quizzes created by Qualcomm Legal representatives− Use it as an opportunity to teach Qualcomm culture
and values− Easy for Qualcomm to update the content
Automatically synchronizes user progress across multiple devicesUtilizes Experience API (xAPI) for detailed compliance trackingRecords completed progress in Qualcomm’s LMS
Solution three – build our own mobile web app course
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Case study: Preventing Sexual Harassment web app
Uses Rustici Software’s TinCanJS1 and Rustici SCORM Engine2
Utilizes verbs from ADL's xAPI Vocabulary3 and W3C Activity Vocabulary4
We use verbs like:− initiated− launched− read− played and paused− satisfied− completed
Uses xAPI Extensions to store detailed tracking data− Video duration
1 https://github.com/RusticiSoftware/TinCanJS2 http://scorm.com/scorm-solved/scorm-engine/3 http://adlnet.gov/expapi/index.html4 http://www.w3.org/TR/activitystreams-vocabulary
Solution three – build our own mobile web app course
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Employees can access content, and courses from both mobile, and non-mobile devices. Transition between devices is fluid, as all progress data is stored in the Qualcomm cloud, in the Learning Record Store (LRS).
Mobile progress data from the LRS can be synced regularly with traditional, internal HR systems for full compliance monitoring
LRS LMS
CompanyFirewall / Network
App Server
Case study: Preventing Sexual Harassment web appSolution three – build our own mobile web app course
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Agenda
Discussion: How can you improve compliance training in your workplace?
Case study: Preventing Sexual Harassment web app
Tips for your future compliance training
Introduction
Compliance Training challenges
6
Lessons learnt5
1
2
4
3
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Tips for your future compliance trainingWhat you should expect / request from a vendor
Availability on mobile any time, anywhere
Easily digestible material split into bite-sized chunks (video: 4 – 12 mins max)
Make the content interesting− Can be used as an opportunity for teach
about additional topics
Auto-resume content (video, audio, application page/position)
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Tips for your future compliance training
Allow users to start, pause and resume the training
Automatically synchronize user progress across all devices
Utilize Experience API (xAPI) for detailed compliance tracking− Use well defined verb lists
− ADL's xAPI Vocabulary− W3C Activity Vocabulary− CMI5 when it is available later this year
− Store detailed tracking data with xAPI Extensions
What you should expect / request from a vendor
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Agenda
Discussion: How can you improve compliance training in your workplace?
Case study: Preventing Sexual Harassment web app
Tips for your future compliance training
Introduction
Compliance Training challenges
6
Lessons learnt
4
1
2
3
5
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Lessons learntWe have experienced some struggles…
Get buy-in from your HR, Legal and compliance teams− Make them part of the decision process− Encourage them to take ownership / part-credit, if possible
Show the ability for clear auditing− Experience API− Analytics
Image credit: http://www.adlnet.gov/wp-content/uploads/2013/06/xAPI-transparent_300px.pngImage credit: http://marketingland.com/wp-content/ml-loads/2014/02/analytics-600.jpg
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Lessons learntWe have experienced some struggles…
Test and then re-test the technical connections between the training application and your LMS− Initial design: send data directly to LRS− Data messages are small, but critical
− One lost message could be the flag to mark completion− Sometimes the tracking messages got “lost” in transit
LRS LMS
CompanyFirewall / Network
App Server
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Agenda
Discussion: How can you improve compliance training in your workplace?
Case study: Preventing Sexual Harassment web app
Tips for your future compliance training
Introduction
Compliance Training challenges
5 Lessons learnt
4
1
2
3
6
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How can you improve compliance training in your workplace?
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WorkLearnMobile.org
Case StudiesTrends and ideas
News & ViewsInsights from Qualcomm’s m-
learning team
ResourcesLinks to m-learning info
Expert InsightsFree advice from experts
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A small plug…Join me and a colleague for DemoFest, 5pm to 7pm
Qualcomm’s Patent Wall Experience – Jon Brasted and Anurag Jain− Demo and explanation of our Patent Wall Experience application, powered by Qualcomm’s Vuforia mobile vision
platform and Unity3D.
Image credit: http://www.elearningguild.com/assets/images/MLC15/logos/mlearning-demofest-wisetail_200.png
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Thank You!