Intersections with xAPI: Exploring the future of employee engagement and patient-centred care

Kingston General Hospital (KGH) is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership.

We are southeastern Ontario’s leading centre for complex-acute and specialty care, and home to the Cancer Centre of Southeastern Ontario, KGH serves, through its Kingston facility and 24 regional affiliate and satellite sites, almost 500,000 people who live in a 20,000-square-kilometre predominantly rural area, as well as some communities on James Bay in Ontario’s north.

The Excellent Care for All Act (ECFAA):The Act puts “Ontario patients first by strengthening the health care sector's organizational focus and accountability to deliver high quality patient care.” One of the sections demanded by the Act is that hospitals (among other organizations) must perform patient and employee surveys every two years to measure how organizations are performing or delivering on the high quality of patient care promise.

“Patient and Family Centred Care at Kingston General Hospital is healthcare based on a partnership among practitioners, patients and families (when appropriate). Its goal is to ensure decisions respect patients’ needs, values and preferences. Its outcome provides patients with information, knowledge and support to participate in their care as they choose.”

Starting point:

How do people define engagement?How do people define patient and family centred care?

What does it look like? What does it feel like?

And then what does this look like given drivers of change heading our way?

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• How might we reframe engagement in the context of patient-centredness?

• How are systems within the organization working together to achieve optimal employee engagement and patient-centred care?

• What does service to patients look like with this consideration? • How can it be sustained?• What role can xAPI play in all of this?

• Mary Myers, Lead Advisor, Leadership & Learning

• 613-549-6666 x4092• myersm1@kgh.kari.net

• Myers.a.mary@gmail.com• @mary_a_myers

Interested in continuing the conversation?