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Transcript of Company Profile Recbook
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Synopsis
a. Topic of the Project
b. Rationale for the study
c. Objectives of the Study
d. Research Methodology to be used for carrying out the study
(dealing nature of data, data sources, collection methods,
tools and techniues of analysis, sampling, cauteri!ation etc."
e. The e#pected contribution from the study.
f. $imitation.
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Reeboks
% Reeboks principal business activity is to design,
development & worldwide marketing of high quality
footwear, apparel, equipment.
% Distributed around the world: !sia, !ustralia, "anada,
#urope, $atin !merica, and the %nited tates'
% Reebok is (rd largest seller of athletic footwear and
athletic apparel in the world.
% Remain market leader since )**+
% #mployees: *,)- only in %!.
HISTORY OF REEBOK
1890-1930's
Reeboks %nited /ingdom0based ancestor company was
founded for one of the best reasons possible: athletes
wanted to run faster. o, in the )1*s, 2oseph 3illiam 4oster
made some of the 5rst known running shoes with spikes in
them. 6y )1*7, he was in business making shoes by hand for
top runners8 and before long his 9edgling company, 2.3.
4oster and ons, developed an international clientele of
distinguished athletes. he family0owned business proudly
made the running shoes worn in the )*-; ummer
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1950-1980
>n )*71, two of the founders grandsons started a companion
company that came to be known as Reebok, named for an
!frican ga?elle. >n )*@*, Aaul 4ireman, a partner in an
outdoor sporting goods distributorship, spotted Reebok
shoes at an international trade show. Be negotiated for the
Corth !merican distribution license and introduced three
running shoes in the %.. that year. !t +, they were the
most eEpensive running shoes on the market.
1980's
6y )*1), Reeboks sales eEceeded ).7 million, but a
dramatic move was planned for the neEt year. >n )*1-,
Reebok introduced the 5rst athletic shoe designed especially
for women8 a shoe for a hot new 5tness eEercise called
aerobic dance. he shoe was called the 4reestyleF, and with
it Reebok anticipated and encouraged three maGor trends
that transformed the athletic footwear industry: the aerobic
eEercise movement, the in9uE of women into sports andeEercise and the acceptance of well0designed athletic
footwear by adults for street and casual wear. #Eplosive
growth followed, which Reebok fueled with new product
categories, making Reebok an industry leader.
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>n the midst of surging sales in )*17, Reebok completed its
initial public oHering stock symbol is CI#: R6/'. ! year
later, Reebok made its 5rst strategic acquisition, he
Rockport "ompany. Rockport was a pioneer in using
advanced materials and technologies in traditional shoes
and the 5rst company to engineer walking comfort in all
types of dress and casual shoes. >n the late )*1s, Reebok
began an aggressive eEpansion into overseas markets and
Reebok products are now available in more than )@
countries and are sold through a network of independent andReebok0owned distributors.
"reating innovative products that generate eEcitement in the
marketplace has been a central corporate strategy ever
since Reebok introduced the 4reestyle. >n the late )*1s, a
particularly productive period began with he AumpJ
technology and continues today, with breakthrough conceptsand technologies for numerous sports and 5tness activities.
1990's
>n )**-, Reebok began a transition from a company
identi5ed principally with 5tness and eEercise to one equally
involved in sports by creating several new footwear and
apparel products for football, baseball, soccer, track and 5eld
and other sports. hat same year, Reebok began its
partnership with golfer
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>n the late )**s, Reebok made a strategic commitment to
align its brand with a select few of the worlds most talented,
eEciting and cutting0edge athletes. ince then, the company
has focused on those athletes who represent the top echelon
of sports and 5tness.
1999-2000
>n )***0-, Reebok and the Cational 4ootball $eague
announced an eEclusive partnership that serves as a
foundation of the C4$s consumer products business. he
C4$ granted a long0term eEclusive license to Reebok
beginning in the -- C4$ season to manufacture market
and sell C4$ licensed merchandise for all (- C4$ teams. he
license includes on05eld uniforms, sideline apparel, practice
apparel and an C4$0branded footwear and apparel collection.
Logos
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Pro!"#s
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Br$%s
% Reebok >nternational
% Rock Aort
% R6/ ""K Bockey 3orlds largest'
%
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% DKM-
% (D %ltralite
% Ralph $auren !pparel line
Reebok S#o"k I%&or$#(o% )*YSE-RBK+
% tock ymbol: R6/.
% 3ent public in )*17 and is traded on the Cew Iork
tock #Echange.
% hare Arice
-+ +*.+-
-@ 71.()
-1 7+.*@
-* 7+.7(
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REEBOK'S ,ISIO*
Reebok is dedicated to providing each and every athlete 0
from professional athletes to recreational runners to kids on
the playground 0 with the opportunity, the products, and the
inspiration to achieve what they are capable of. 3e all have
the potential to do great things. !s a brand, Reebok has the
unique opportunity to help consumers, athletes and artists,partners and employees ful5ll their true potential and reach
heights they may have thought un0reachable.
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PROPOSE ,ISIO* ST.T/E*T
N"ontinue to bring inspiration to present and future athletes,
while maintaining the companys standard of quality for its
products.O
REEBOK'S /ISSIO*
.$s 4$e%ge $% Le$ #4ro!g4 re$#((#
!t Reebok, we see the world a little diHerently and
throughout our history have made our mark when weve had
the courage to challenge convention. Reebok creates
products and marketing programs that re9ect the brands
unlimited creative potential.
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PROPOSE /ISSIO* ST.T/E*T
o continue to oHer quality products with increasing growth
in the industry and eEpanding globally. Lur mission has
always been to provide a competitive edge by developing
the most technological products. /eeping in mind fair labor
practices in all our suppliers factories, while maintaining a
competitive advantage, with the shareholders interests, and
company pro5ts in mind. 3e also believe our employees are
one of our most important assets. o increase the
responsibility towards the environment by evaluating the
impact of day to day operation and attempts to change
operations that have a negative impact.
/$rke# Sege%#$#(o% T$rge#(%g $%
Pos(#(o%(%g
#ver since it established a presence in >ndia in )**7, Reebok
has dominated the >ndian sportswear market. 3hile its maGor
competitors !didas and Cike have not been as successful in
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the >ndian market. !s a consumer0driven brand, Reebok
commits to oHer consumers products that provide maEimum
5t and comfort. 4or Reebok this means designing and
developing products with materials, styles and technologies
that enhance 5t and comfort for consumers.
he Reebok segment is comprised of the Reebok brand,
Reebok0""K Bockey and Rockport. >n -1, the Reebok
brand has further re5ned its strategy considering the brands
heritage and values, consumer insights and positioning
within the !didas nspired by its roots in
sport and womens 5tness, Reebok developed a clear
roadmap for its key businesses going forward: Lwn 3omens
4itness, "hallenge Kens port and Revive "lassics. "entral
to Reeboks brand heritage is the courage to challenge
convention. %nlike many other brands, Reebok is committed
to make 5tness fun again P challenging men and women toful5ll their potential in sport and in life by providing them
with the opportunity, the products and the inspiration to
have fun staying in shape.
he depth of Reeboks >ndia operations is re9ected in the
numbers. he company says it is growing at a compounded
annual rate of ( per cent for the past (0; years8 in -@, itsays, it crossed Rs * crore in sales. Reebok has segmented
its market on the basis of the needs of the consumer groups
like runners, !erobicQ5tness eEercisers, ennis players,
6asket 6all players,
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"hildren, "omfortQtyle conscious group. 4or each particular
segment of group they oHer unique range of shoes
products' and continuously come up with new line of shoes.
he shoes they oHer are like running shoes, !erobic shoes,
ennis shoes, 6asket 6all shoes, /ids shoes, 3alking shoes,
raining shoes, n -*, Reebok launched a new range of shoes
especially for women who are busy and dont 5nd time to
gym. he #asyoneF footwear collection was launched forthe targeted group of busy women. >n -* for men Reebok
launched the electRideF, an underfoot cushioning
technology that allows the athlete to select the NtrainO or
NrunO mode.
Research pointed that Reeboks target age )70-; were early
adoptersQsneaker in9uencers. he price point was too large abarrier for the brand target and they were not in9uencing
other groups. >f they went after a sub0target group more
interested in, and willing to pay for custom, they could not
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only achieve their goals, but likely surpass them by tapping
into the in9uencer capabilities of this group.
hey successfully increased brand awareness, trac and
sales and engaged users through a highly targeted,
segmented approach to selling Reeboks custom sneakers.
he tagline N> am what > amO became a promise to the
consumer that Reebok was a brand that enabled self0
eEpression
Kedia placements included areas where users consumed
trend news, popular sneaker sites, music sites, electronics
and apparel fashion sites to reach this targeted audience.
Lnline banner creative emphasi?ed the key selling feature of
the shoe allowing users to customi?e the shoe with a few
clicks including color choice within the banner and ultimately
be driven to the custom website to 5nali?e the process and
buy their personally designed shoes.
Pos(#(o%(%g
o reinforce its position as a premium sports and lifestyle
brand, Reeboks goal is to signi5cantly improve and increase
its product oHering at high and mid0price points to drive
growth in average selling prices. his approach may slow the
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targeted short0term top0line development by voluntarily
foregoing commercial opportunities in the low0price
segment. Kore importantly, however, it enables Reebok to
build a platform for sustainable long0term sales and
pro5tability growth and preserves the brands image.
eebr$#e I%((!$(# (% S6or# $% L(&e
Reebok understands that people are, above all, unique.
Reeboks positioning re9ects this8 celebrating the distinct
qualities that make people who they are 0 their unique points
of view, their individual style and their remarkable talents
and accomplishments. Reebok celebrates their individuality,
their authenticity and the courage it takes to forge their own
path to greatness. 3hile some may call them cra?y or
eccentric, Reebok calls them visionary and original.
Reebok Pro!"# /(7
Reebok oHers a wide range of 4ootwear, "lothing and
!ccessories for both Ken and 3omen. >n the footwear
product miE it oHers in !thletic, "asual and "ourt in a color
range like black, brown, grey, white, blue and pink. he
footwear miE is oHered both in men and women. >n the
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clothing, Reebok oHers like Gackets, tops and bottoms for
both men and women for activities like yoga, tennis, walking,
5tness and training. !ccessories like bags, sippers, caps.
he Reebok brand focuses on three product lines: Rbk,
Aerformance, and "lassic. Rbk product line features street
footwear, apparel, and accessories. Aerformance line
includes apparel and footwear designed for basketball,
running, 5tness, football, soccer, tennis, and other sports.
"lassic lifestyle product line includes footwear and apparel
products, as well as classic reinterpretations. Reebok also
has licensees for eyewear, watches, and heart rate monitors8
and licensees in the %nited tates for childrens apparel,
team uniforms, socks, and Gogging strollers. he Ralph
$auren 4ootwears product line features traditional classics,
as well as dress and casual silhouettes. he
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REEBOK'S PRPOSE
To E6oer ob$ Yo!#4 #o F!: #4e(r Po#e%#($
Reebok recogni?es that it has a responsibility to make a
positive, lasting diHerence in the lives of our consumers,
employees, partners and the world at large. 4or two
decades, Buman Rights, through the Reebok Buman Rights
program, were the primary focus of this eHort. >n -@,
Reebok eEpanded on what had been built and created a
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E"o%o(" Per&or$%"e )S$es b reg(o%s+
*e# S$es;; *e# I%"oe
2008 < 3=>?1 / < 135@12
47 M258 M267 MOther countries
510 M585 M476 MEurope
661 M522 M545 MUK
2,000 M1,858 M1,609 MUSA
201020092008
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2009 < 3=223 / < 23@92
2010 < 2=89A / < 11@0?
% *e# s$es e"re$se)2008 #o 2010+
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!dvertisement campaign
De$k%esses
Rely on retail stores to sell products
>ssues with foot lockers
Aoor employment practices at their international
manufacturing sites
Beavy dependency on footwear sales
IFE )I%#er%$ F$"#or E$!$#(o%+ /$#r(7
I%#er%$ s#re%g#4 De(g
4#
0@0-
1@0
R$#(
%g
1-?
De(g4#e
S"ore
)D7R+
Aro5ts increasing .7 ( .)7
Aaul 6. 4ireman "#L .) ; .;
"arl 2.Iankowski, #VA .) ; .;
eams more connected to the
consumer
.7 ; .-
Kulti0brand strategy .7 ; .-
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Dedication to employees .7 ( .)7
Bydro mover moisture
technology
.) ; .;
DKM technology .) ; .;
; maGor divisions & + 6%s .7 ( .)7
!dvertisement campaign .7 ( .)7
I%#er%$ De$k%ess De(g
4#
R$#(
%g
De(g4#e
S"ore
Rely on retail stores to sell
products
.7 ) .7
>ssues with foot lockers .7 ) .7
Aoor employment practices at
their international manufacturing
sites
.) - .-
Beavy dependency on footwear
sales
.) - .-
To#$ )(%"!(%g S#re%g#4s
De$k%esses+
1@00 3@20
O*LSIO*
Reebok gain (.- >4# total weighted score which is above
-.7 thatSs why Reebok is >nternally very strong
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Ke E7#er%$ F$"#ors .Ce"#(%g Reebok
O66or#!%(#(es
#stablished obGectives
Result0oriented culture
trengthen management team
"ontempori?e products
Relevant advertising and marketing campaigns
ts a 3omans 3orldO P young women
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Nhe ounds and Rhythm of port.O P fashion
consumers
Cational 4ootball $eague campaign
"hanged leadership for dicult brands
!bility to create synergy between brands
pecial echnology
T4re$#s
trong % dollar
3eak department store channel
4oreign market is suHering
#conomic decline in key markets
"hinese products
trong "ompetition
EFE )E7#er%$ F$"#or E$!$#(o%+ /$#r(7
O66or#!%(#(es De(g
4#
0@0-
1@0
R$#(
%g
1-?
De(g4#e
S"ore
)D7R+
#stablished obGectives .)7 ; .+
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Restructured production creation
teams
.7 - .)
N>ts a 3omans 3orldO P young
women
.) ( .(
Nhe ounds and Rhythm of
port.O P fashion consumers
.7 - .)
Cational 4ootball $eague
campaign
.7 - .)
"hanged leadership for dicult
brands
.7 ) .7
!bility to create synergy
between brands
.( ) .(
pecial echnology .) ; .;
T4re$#s De(g
4#
R$#(
%g
De(g4#e
S"ore
trong % dollar .) - .-
3eak department store channel .( ) .(
4oreign market is suHering .7 - .)
#conomic decline in key markets .7 - .)
"hinese products .* - .)1
trong "ompetition .) - .)
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To#$)O66or#!%(#(es
T4re$#s+
1@00 2@38
o%"!s(o%
Reebok gain -.(1 #4# total weighted score which is above
-.7 thatSs why Reebok is #Eternally facing strong
competition.
o6e#(#(e 6ro:e $#r(7
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.#4e#(" /$rke# S4$re
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Tos /$#r(7
S-O s#r$#eg(es
%se the eEpertise and eEperience of 4ireman and
Iankowski to carryout obGectives -, (, L)'
4urther increase pro5ts by utili?ing the restructures
production creation teams ), L@'
4urther strengthen the multi0brand strategy with
planned campaigns 7, L(, L;, L7'
4urther strengthen the multi0brand strategy with
changed leadership and synergy to grow quality market
share 7, L+, L)), L)-'
S-T s#r$#eg(es
%tili?e the teams connection to the consumer to
counteract sales lost because of the strong % dollar,
weak department store channels, and suHering foreign
market ;, ), -, ('
%tili?e multi0brand strategy to 5nd a connection to
foreign markets 7, ('
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%se the increased pro5ts to research other pro5table
markets to strengthen the foreign market and avoid the
negative eHects of declining key markets ), (, ;'
D-O s#r$#eg(es
trengthen obGectives to curb the eHect on heavy
dependent brands L), 3;'
%tili?e the changed leadership to correct dicult brands
L)), 3;'
trengthen campaigns to correct dicult brands and
lessen the need to rely on department stores L(, 3),
3;'
D-T s#r$#eg(es
Kaintain brands to lessen the eHect of the % dollar
and foreign markets 3;, ), ('
trengthen brands to be less dependent on department
store channels 3;,3), -'
$essen the reliance on retail stores to avoid the eHects
of weak department store channels 3-, -'
Aromote brands in diHerent markets to lessen the
reliance on suHering key markets 3;, ;'
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o%"!s(o%s
! maGor weakness of Reebok is located in their top
management. hey lack top management depth and face
high management turnover. his is attributed to the "#L,
Aaul 4iremans inability to delegate eciently. /ey
employees and top management were sometimes left out of
the =loop=. !dditionally, the board of directors felt 4iremans
salary was too high.
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>n advertising, Reebok had diculty positioning itself.
Reebok changed advertising agencies eight times and they
earned a reputation as a dicult client. Reebok aimed to
diHerentiate its shoe and apparel lines and hired haquille
LCeal as a superstar endorser. hen Reebok changed
advertising agencies and haqs new role was contradictory
to the old.
Reebok largest customer is 4ootlocker, yet they established
poor relations with them, when they ignored their request to
manufacture a specialty line eEclusively for 4ootlocker.
Reebok was a poor listener to 4ootlocker, which has a good
ear to consumer wants and needs.
S!gges#(o% Re"oe%$#(o%s
>mmediately, Reebok should drastically improve its relation
with its largest distributor 4ootlocker. hen evaluate its
manufacturing situation in the 4ar #ast, to see if the bene5ts
outweigh the costs of a lowered reputation. he 5rms RL>
has decreased and they need to manage their new assets
better. 3e would recommend a brief turnaround strategy.
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"ontraction would include increasing their accounts
receivable turnover to increase pro5ts by collecting their
accounts sooner and divesting in unpro5table divisions that
dont follow their marketing strategy like the health and
5tness clubs. hen in the "onsolidation phase they can
measure their success by aiming for increases in their 5Eed
asset turnover and RL> ratios.
$astly, and most importantly, Reebok needs to improve their
top management environment and utili?e the skill that they
are paying for. >gnoring delegation duties in the top
management will not reduce the management turnover and
will limit managements progress.
Reebok has a strong name and even stronger campaign
plans. Bowever, the company has a few areas that need to
be analy?ed and corrected. he areas include:
Reliance on department store channels
uHering foreign markets
4ind markets that are not in an economic decline
trengthen the brand name and message of suHering
brands
Ceed strong goals and plan to grow the sales & global
reputation
6y changing advertising agencies frequently, Reebok
has dug themselves in a marketing hole. o accomplish
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their current goals they need to produce better
marketing campaigns.
"hange Kanagement.
e"(s(o%s
Pr($r 4ocus on 5nding the most promising customers
kids and women' and introduce more products or improve
current ones to satisfy potential increase in demand
.#er%$#(es
/eep eEpanding into current and future foreign markets
by being aggressive and the worldwide leader of the
footwear industry
!ccelerate funding for numerous marketing campaigns
in order to get to speci5c markets or customer groups
4ocus on improving working conditions and human
rights at international manufacturer centers and at the
same time increasing their productivity
>mplement product diversi5cation with companys
newest technologies so resulting increased earnings
could be reinvested into R&D plans
D4 T4(s S#r$#egG
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%.. 3omen: Arefer fashion, not footwear, they prefer
clothing8 we must create a shopping style based in
athletic shopping.
%.. /ids: #0commerce, in9uenced by innovation and
design, not only comforts or sports
Reebok need to consolidate % sales compared to
international sales and international competitors
Dicult to eEpand towards other sports or population
segments
I6ee%#$#(o%s )."#(o%s+
Women
Lpen speci5c stores speciali?ed only for women
>ncrease R&D eEpenses by in women products
>ncrease Karketing eEpenses by designing a speci5c
campaign for women using female endorsements
"reate a new logo for women market which would be
associated with fashion trends and introduce new
products
Kids
>ncrease R&D eEpenses in kids products
>ncrease Karketing eEpenses by designing a speci5c
campaign for kids
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>ntroduce more soccer and basketball products
targeting potential youth market
Research in international market to 5nd out what are
the new trends related with women and kids products
$ong0term'
B(b(ogr$64
S4$r$ @@ : Karketing research Arinciples,
!pplication and cases , ultranchand and ons Cew
Delhi.
Ko#er= P4((6s -', Karketing Kanagement,
Arentice P Ball of >ndia Avt. $td. Cew Delhi.
Ko#4$r(= @R@ : research methodology, Kethods andechnology, 3ishwa Arakashan, Cew Delhi.
Debs(#es
http:QQ5nance.yahoo.com
Reebok !nnual Reports
Reebok Wuarterly Reports
!nnual ranking of !mericas largest corporations
www.reebok.com
www.bigcharts.com
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www.businessweek.com
www.wikkipedia.org
trategic Kanagement "oncepts and "ases8 4red R.David, )th #d.
OBETI,E OF RESE.RH
R##6L/ BL# 3!C L 4>CD L% B# #M!"
ARL6$#K L4 "%LK#R .
R##6L/ 3!C L ARLV>D# 6# $#!B#R BL# L
> "%LK#R >C "LKA!R>>LC L > "LKA##>LR
%"B ! !">LC, $>6#RI, 6!! #".
>D#C>4I B# K!R/# B!R#
6R!CD C!K#
$>/#C# LR D>$>/#C# L4 ##C!
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RESE.RH /ETHOOLOY
hese types of research design used proGect are
eEploratory. #Eploratory research is that in which new
relationship are discovered.
Design of "onclusive Research
S#! o& Se"o%$r so!r"es o& (%&or$#(o%-
DiHerent book of marketing and research served as
sources of information. he information from >nternet was
very useful as well.
urvey of individual with ideas on general subGect:0
>nformation was also collected from owner and distributor
of Reebok, which is base of this whole proGect.
$#$ oe"#(o% /e#4o-
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he method used to collect data is from primary sources.
his method is appropriate as compared to secondary data
available looking at the obGectives of the report.
he method used to collect data is a survey in which
questionnaire is prepared and is given to the respondent to
5ll it.
S$6(%g e#4o-
he universe of this research report consists of )
dealers and -7 customers those served as source of
information.
Rese$r"4 es(g%s-
Rese$r"4 T6e #Eploratory
$#$ oe"#(o% /e#4o Arimary &
econdary
,e%!e agar
Rese$r"4 .66ro$"4 urvey Kethod
Rese$r"4 I%s#r!e%# Wuestionnaire
S$6e S(e -7 "ustomers & )
Dealers
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S$6(%g %(# respondents of
agar
.T. .*.LYSIS I*TERPRET.TIO*
O/P.RISIO* OF /.RKET SH.RE OF .TIO* SHOES
O,ER FOOTDE.R I,ISIO*
6ata 1T
!ction -+T
Reebok )+T
$akhani )-T
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$iberty @T
Lther -1T
3oodland -T
$eecooper )T
/.RKET SH.RE OR ,.RIOS BR.*S .S PER
RET.ILER
!ction ((T
6ata )Tliberty -T
$akhani +T
Lthers ()T
3oodland (T
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Reebok )7T
3ithout $aces 7(T
"asual -1T
3ith $aces ))T
6oot 1T
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4ormal ((T
"asual (+T
$adies +T
ports -7T
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FI*I*S
he customer of Reebok shoes is very less in
comparison of other brand shoes.
6asically red chief provide best leather but it has no
stylish design in comperision of other brand.
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Kost of the customers prefer p.u. sole incomperision of
other type of sole such as eva, tpr etc.
Reebok shoe sell its product from its dippo from which
it has no gud market over the up basicaly in Aune,
"handigarh.
he price range of market shoes between )-0(- is
maEimum icasso, and lee cooper etc.
he students are in9uenced with range, design, style
and comfertbility.
$ook of the leather shoes. 3here as the service class
person and business class person emphasi?e on more
price, quality, durability, discount Xif anyY and all
guarantee period.
Cew brands are emerging in the market other than
eEisting ones and they capturing some big market
share. these brands include franco, leone,
LI/IT.TIO*S OF STY
his Report is only based on S$g$r "(#.
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Retailers hesitate to give the answer to some question
like pro5t margins
ome time respondent do not correct answer.
Koney is constraint to limit her scope of the study.
ime was also a constrain.
STO/ERS JESTIO**.IRE
C!K# : 000000000000000000000000000000000000000000000000000000000000 !
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#M : 00000000000000000000000 L""%A!>LC :
00000000000000000000000000000000000000000
). 3hich "ompany brand do you useZ
a. !ction b. Reebok c. Red & "hief d. Lthers
-. 3hat do you think about the price of productZ
a. Bigh b. $ow c. Reasonable
(. Bow did you come to know about this brandZ
a. Cewspaper b. Kaga?ine c. .V. d.
Boardings
;. 3hat criteria you see when you purchase Rseebok hoesZ
a. 6rand Came b. Arice c. Wuality d. Lthers
7. Do you feel Reebok hoes price #conomicZ IesQ Co. &
3hy Z
0000000000000000000000000000000000000000000000000000000000000000000000000000000000000
0000000000000000000000000000000000000000000000000000000000000000000000000000000000000
00000000000000
+. >f you purchase any other companys hoesZ 3hich one is
you preferredZ
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0000000
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@. Do you have any complaintsZ Ies Q
Co 80000000000000000000000000000000000000000000000000000000000000000000000000000000
00000000000000000000000000000000000000000000000000000
1. 3hich facet of product should be focused more whether
product, quality, Arice, !dvertisement.
0000000000000000000000000000000000000000000000000000000000000000000000000000000000000
000
Date:ignature
hanks for you co0operation & valuable time