1

Aspire Lifestyles, Taiwan

AEA International established. 1st Alarm Centre opened in Singapore.

AEA International is renamed International SOS, with an extensive suite of product offerings including Enhancement Services, our B-B-C Concierge division.

EMSM, the leading Concierge and lifestyle services company in Korea, is acquired, adding to our Enhancement Services offering.

Aspire Lifestyles now has over 1,200

staff working in 25 centres across 21

countries. The expansion

continues…

1985 1989 1990 1999 2011 2012 2013 TODAY

AEA International expands to China. Hong Kong and Beijing offices were set up.

Signed our first major client for Enhancement Services and started receiving requests related to Concierge services and more.

Acquisition of VIP Desk, the leading North American provider of Concierge and Customer Care services.

International SOS Enhancement Services is rebranded as Aspire Lifestyles, a leading global Concierge and Benefit Solutions provider.

2

SERVICE DELIVERY

>1,300 Concierges globally

> 2.1M requests fulfilled in 2015

25 Concierge Centers across 21 Countries

99 languages / dialects serviced

CLIENT BASE

1,124 corporate enhancements programs

Approximately 25 million Active Users

WORLD CLASS TECHNOLOGY

Integrated Concierge CRM Platform

Global PCI Level 1 compliance

Global ISO 9001:2008 quality certification

Digital Solutions Home Assistance Luxury Automobile

Assistance 24/7/365

Concierge Services

TIME SAVINGS & CONVENIENCE

Custom Benefits, Content & Program Development

Airport Services Custom Content

Development

PRIVILEGED ACCESS & CURATED EXPERIENCES

Healthline Online Destination

Report

Second Medical Opinion

Specialist Insurance Benefits

PEACE OF MIND

Concierge Services Offering Global Privileges

Travel Security Advice, Travel & Medical Assistance

White-labeled, custom benefit programs designed to support our clients’ acquisition, engagement & retention objectives

through a seamless, holistic approach.

4

5

EXCEPTIONAL WITHOUT EXCEPTION

From everyday requests to the most extraordinary wishes, our Concierge Services stop at nothing to help your

brand shine. We continually set higher standards with our desire to exceed customer expectations with every

request they fulfill across the categories listed below…

Wine & Dine Travel & Leisure Shopping & Gifting Entertainment Business

Limousines & Rentals Sports & Recreation Bespoke Requests Spa & Wellness Arts & Culture

HOTELS & RESORTS

Room Upgrade

Breakfast Daily

Late Check-Out + Early Check-In

CAR RENTAL/ LIMO

Car Upgrade

VIP Status

Discounts

AIRLINE

Companion Fares

Preferred Rates

Class Upgrade

VIP TRAVEL SERVICES

Airport Lounge Access

VIP Meet & Greet

Luggage Delivery

CRUISE & TOUR

Shipboard Credit

Upgrades

Amenities

GOLF

Tee times

Discounts

Experiences

DINING

Priority Reservations

VIP Table

VIP Treat

RETAIL/

FASHION

Free Shipping

Private Shopping

Events

Discounts

TICKETS & EVENTS

Access to Sold-Out Events

Preferred Seating

Suites Program

EMBEDDED TRAVEL SOLUTION

BASELINE

PRIVILEGES

A global set of offers available via Concierge.

Features an added-value benefit or service, discount, or special access

from an Aspire Preferred Partner.

CUSTOM CLIENT

BENEFITS

Our Benefits are custom-developed to specification, exclusively marketed

and promoted via Concierge.

Benefits are typically standing program features, but can also include short

term promotions.

6

Focus on developing Pr iv i leges across a l l l i festy le vert icals , specif ical ly

des igned for the af f luent segments across the g lobe

Over 33,000 Pr iv i leges avai lable to our c l ients and their customers v ia

Concierge:

• Global Preferred Restaurant Program

• Hotels , resorts , v i l las

• Auto rental

• Golf

• Retai l

• Event t ickets

ASPIRE LIFESTYLES PROVIDES VALUABLE AND MARKETABLE LIFESTYLE ASS ETS EXCLUSIVELY THROUGH OUR CONCIERGE PRODUCT

A global set of marketable, r ich d in ing Pr iv i leges of fer ing access and special value to excel lent restaurants in top locat ions around the world…exclus ively avai lable with the Concierge product • 353 Restaurants • 17 Countr ies • 56 Cit ies

8

More than 50 partners contracted within 4 weeks from request. Exclusive partners

include 6-star hotels and top restaurants.

Top 50 restaurant program built around the world with exclusive privileges

including Chef Welcome, Kitchen tour or complimentary drinks.

Custom benefit program with 77 prestigious partners across lifestyle categories.

Offers were exclusive to client and only available through the extensive PD

network.

Developed an ultimate Hotel discount promotion for 6-star hotels in Seoul,

securing up to 35% discounts at hotels like Ritz Carlton and The Shilla.

Exclusive offers sealed with 8 Championship golf courses across Vietnam, offering

complimentary green fees and exclusive benefits.

THE EVERYDAY TO THE EXTRAORDINARY

EXPERIENTIAL CATEGORIES

• Arts & Enterta inment

• Food & Wine

• Sport ing

• Bespoke Travel

• Fashion/Retai l

• Phi lanthropy

EXPERIENCE TYPES

• Iconic Events

• VIP Part ies

• Concerts , Theat re and Sport ing

• Celebr i ty Meet & Greet

• Everyday Exper iences Made Special

• Sponsorsh ips

• Branded hospi ta l i ty

9

TRAVEL

• ½ day to 1 day add-on modules in dest inat ions around the wor ld, offer ing access to art s , cul ture, sport ing,

cul inary, enterta inment and/or profess ional inst ruct ion

• Custom Afr ican Safar i w i th chartered f l ights , top guides, photographer, chef and 6 star pr ivate lodges

• 2 day/1 n ight exclus ive pre -opening opportuni ty to stay at the new luxury Brea bout ique property, w i th

hel icopter t ransport f rom Melbourne

• A day/week/month work ing with a non -prof i t who’s changing the wor ld

F lex ib le offer ings: indiv idual packages for market ing, custom i t inerary development and/or group t ravel poss ib le

10

DINING & ENTERTAINMENT

• Attend f i lm premiers w i th access to di rector’s after part ies

• Pr ivate pop-up dinners w i th the wor ld’s top chefs, top winemakers or V IP access to ex i st ing events

• A day in the l i fe of…a winemaker, a stage actor , a chef, a sty l i s t , a f i lm producer, etc.

11

1.Lifestyle Concierge Digital access to to a luxury world

Premium content and benefits

24/7 for the customers

Customization

2.Digital API

3.Airport Services Global network of latest luxury limousines and

sedans

Transfers to/from over 200 airports across the globe

Online Booking at customer’s convenience

PREVENTIVE HEALTHCARE TO ACHIEVE AN OPTIMAL QUALITY OF LIFE

Our range of preventive programs from leading health &

wellness partners include:

• Weight control programmes

• Daily exercise plans

• Diet management plans

• Smoking cessation plans

• Prevention and management of chronic diseases

• Advice for regular physical examinations and reviews

13

TRUSTED ADVICE WHEN YOU NEED IT MOST

Managed by a team of in-house health advisors who are

trained medical professionals. On call 12 hours a day, your

customers will be referred to an appropriate health advisor

to provide expert advice in the following areas and more:

• Initial management of common accidental injuries

• Daily medical issues

• Handling of acute illness

• Usage of common household or over-the-shelf

medication

HEALTH AND WELLNESS SERVICES FOR EVERY STAGE OF LIFE

Whether it’s general advice on child vaccination or a

sensitive female health issue, HealthLine can provide

trusted advice on the following and more:

• Pediatric care, including child care advice,

management of common pediatric illness, children’s

vaccination programmes and nutrition

• Female healthcare, including cervical cancer

prevention, and advice for managing common

problems related to pregnancy

• Elderly wellness management, including daily living

activities and active ageing

14

圓石灘高爾夫球俱樂部 (Pebble Beach Resorts)簡介: 座落於美國加州舊金山南部著名的十七里路(17- Mile Drive)，圓石灘度假村(Pebble Beach Resorts)是全美最有名的高爾夫聖地。除了風景優美外，圓石灘擁有四座球場包含Pebble Beach Golf Links, Spyglass Hill, Links at Spanish Bay & Del Monte Golf Course，前兩座排名全美第一及第七，兩家頂級的酒店：The Inn at Spanish Bay, The Lodge分別被著名的旅遊雜誌Conte Nast Traveler評為全美第三及第四名的最佳旅館。 圓石灘固定每年二月初舉辦AT&T職業及業餘配對賽，也是所有球友們嚮往的朝聖地。另外，值得一提的是球場附近的卡媚兒(Carmel)小鎮，鎮上許多藝廊、精品屋、餐廰及時裝店等，著名影星克林伊斯威特(Clint Eastwood)曾經擔任小鎮的市長。

兩晚入住當地頂級飯店

兩場擊球

等值 U S D $ 1 7 5飯店抵用券以及住三晚加贈一場擊球等加碼好禮

優惠套裝行程: NT$63,000起 (住宿和擊球)