Community Management and Customer Service Strategies
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Transcript of Community Management and Customer Service Strategies
Customer Support & Community Management
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Agenda
• About Us
• Community Management & Customer Support
• Community Management for Gaming Communities
• Why Choose Us?
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About us• MO Group International is a leading
international community management and customer support agency based in Brussels, Belgium.
• We have linguistic expertise in over 40 languages with services such as customer support, community management, social media marketing, copywriting, and localization.
• Connect with your fans by creating and developing your own online community and expanding the reach of your product.
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Customer Support & Community Management
• Support: Replying to any queries, requests, or suggestions in real time.
• Monitoring: Providing social media management and relaying any comments or problems that arise within the community.
• Moderation: Maintaining an agreeable atmosphere within your various online communities and social media channels.
• Content creation: Creating exciting, vibrant content on a daily basis.
• Fan page and forum animation: Designing contests, activities and visual entertainment to encourage and expand user participation.
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Customer Support & Community Management
• Blog posting: Updating your blog regularly to keep your community fresh and up-to-date.
• Volunteer management: Promoting engagement and providing volunteers with the support and tools they need.
• Thematic contests: Creating and implementing contests that are localized to specific regions and languages.
• Fan engagement: Encouraging new and existing fans to take part in your community and to continue to invest in your products/services.
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Customer Support & Community Management for Gaming
Communities• Management of Online Community:
Name an online community platform and we can manage it for you!
• Multilingual: We can manage your community in over 40 different languages.
• Motivated Team: Dedicated to communicating and interacting with your online gaming community, keeping players engaged and enthusiastic.
• Moderators: Responsible for establishing standards, enforcing rules and setting the appropriate tone for the site. mogi.eu.com
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Customer Support & Community Management for Gaming
Communities• Evaluation Reports: Important
feedback from your community outlining the success of your game.
• Flexible: Custom plans tailored to your every need and specific requirement.
• Multilingual Copywriting: Creation of fresh, exciting content.
• Translation Services: Content in over 25 languages.
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Our Community Managers Are:
• Passionate about gaming
• Experienced professionals
• Native speakers of the target language
Our Community Managers Have:
• Linguistic education and professional social media backgrounds
• Over 30 years combined experience
Customer Support & Community Management for Gaming
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• We manage all aspects of your online community activity, efficiently and, if required, on a daily basis.
• We employ qualified, native community managers, moderators, translators, and copywriters in over 40 languages in order to ensure high-quality communication.
• All our community managers have professional experience within the gaming industry and are game enthusiasts themselves.
• Our prices are very competitive and our services are flexible - meaning that we can offer different service levels tailored towards your own needs and budget.
• The flexibility of our Community Management services enables us to handle both large and small projects - anything from one-hour per day to full-time management.
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Find out more!CLICK HERE >
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