Thanks for another successful Annual Owners Meeting event last June 5th & 6th. We had more Owners voting this year than in previous years. We continue to be blessed with Owners over the years who have voluntarily served on the Board-Appointed Committees and Teams. I would like to introduce you to your 2017-2018 Board of Directors and Officers Roster & Committee Chairs.

Don R. Thomas – Vice President Les A. Yeffa – Secretary Hannah Goody – Treasurer Daryl Clark – Board of Director Michael A. Milnes – Board of Director Dennis Myers – Board of Director Julie Jerves – Chief Financial Officer William Brandwein – Legal Counsel

Jan Clark – Financial Management Committee Chair Hal Alpert – CC&Rs/Rules and Bylaws Committee Chair Kent Johnson – Risk Management Committee Chair

We are very excited and looking forward to working together to maintain your Club Donatello as the premier timeshare in San Francisco. We are sending all Owners information regarding our planned proposal in upgrading our Club Rooms and Hallways as part of our commitment in providing you with high-quality service and a truly wonderful relaxing and first-class ambiance experience that our Owners expect. Our Board Meetings are planned 1 year in advance. To attend please use the Planning Calendar, which is available on our website. This is an opportunity for our Owners to share with us your thoughts and ideas and be a part of successfully managing your Club Donatello. If you are unable to attend the meetings in person, you may reach me via email to President@clubdonatello.org at any time.

President & CEO, Robert Egan

Communiqué VOLUME 29 ISSUE 3

AUGUST 2017

A Message from the President & CEO

Inside this Issue

A Message from the President & CEO 1

The General Managers Overview 2

Rooms Operations 2

Reservations 3

DAE Offer 3

2017 CDOA Planning Calendar 3

Club Donatello Owners Login 3

Admin/HRM/Accounting 4

PPCA 4

PPCA cont’d 5

USBID 5

A View from the Top 6

VIP Brochure 7

RCI Offer 7

Zingari / Wine & Cheese Reception 7

NEW Website 7

1

2

Talks of renovations have been circulating for quite some time now. Your Club Donatello Management and Board of Directors have been diligently working on the best financial option. We need your help! Club Donatello Owners will soon receive a ballot and details of these options presented directly to you by the Board of Directors. Your responses are very important.

On the other hand, the Donatello Hotel/Wyndham is scheduled for renovations from mid January 2018 to mid July 2018. This renovation includes the Donatello Hotel lodging rooms (floors 5 to 10), corridors (floor 5 to 10) and the lobby. This will not have an

impact on our room inventory but will have an impact on the building as a whole. In the past, we’ve tried to minimize construction noise however, there will be some noise. Please keep this in mind while confirming your 2018 reservations.

In other news, an in-house survey was taken for Union Square hotels and their parking garages. As Owners, you still have the best parking rate in town! Click here to see the results. Our CDOA team continues to strive to make your Club Donatello the best it can be. We value your feedback and welcome any suggestions.

General Manager, Normandy Vergara

The General Managers Overview

“ Your Home Away from Home” This statement is what

drives the Club Rooms Operations Team to be at their best.

Day in and day out, each of our Team Members makes sure

that you, the Owners and your Guests experience the very

best that Club Donatello has to offer. Of course, we realize

that we may not be perfect, and that is why we listen to your

creative suggestions and comments.

Based on the comment cards we received earlier this year via

electronic and mail, we have been rated as follows:

(5 being the highest)

Our Team has continued to collaborate with both the Club

Reservations and Engineering & Maintenance Teams to block

any Club Rooms that require maintenance—whether

scheduled or for emergency repairs.

The Team has also been consistent with the timely turn

around of rooms from being placed out of order to having

them ready for occupancy. Below is a breakdown of the

Housekeeping Services 4.87 Entertainment Center 4.45

Bed Comfort & Linen Service 4.56 Buon Giorno Breakfast 4.62

Furnishings 4.27 Minibar Refreshment 4.45

A/C, Heating and Lighting 3.48 Turndown 4.76

Amenities 4.57

number of nights that the Club Rooms were placed out of

service due to maintenance and other services:

Club Rooms Operations Manager,

Sherwin David

Rooms Operations

Reason for Out-of-Service Room Nights

Conversion to Meeting Room 40

General & Deep Cleaning 20

Leak 6

TV Issue 1

Marble Restoration-Mock up 6

Maintenance (Paint/Caulking) 9

Management Team updates

Meryll Mendoza, Phillip Dai, Marie Vergara, Sherwin David, AJ Hautea, Marinor Gatdula, Loreta Cacatian, Alyssa Flores

3

2017 CDOA

Committee & Board Meetings

Committee Meetings

Aug. 22, 2017

Q3 Board Meeting

Aug. 23, 2017

Committee Meetings

Oct. 17, 2017

Q4 Board Meeting

Oct. 18, 2017

Get connected! Access

your Owner’s Account

instantly by clicking

below and logging in!

Management Team updates

2017 continues to be a busy year for the

Reservations Team. In the second quarter, total

occupancy averaged 94.67%, with room

revenue projecting to reach $1.2M which

slightly exceeds the budget. Room revenue is

included as part of the annual budget created

by the Board of Directors and is included as a

part of the annual budget to bring revenue into

the Owners Association as a means to keep

dues as low as possible. Historically, Owner/Exchanger

occupancy has accounted for at least 70% of the total

occupancy. In the second quarter, Owner/Exchanger

occupancy was at 72.48%.

The reservations team works to assist Owners in using

their time, whether the Owner chooses to stay at Club

Donatello or deposit their time with an exchange

company. If you are an Owner who prefers to use your

time at your Club Donatello, then you are likely aware

that availability fills up quickly. Weekends, summer

months and December are the busiest time for

Owners using their Owner Time. Click here to

view the Owner Availability Calendar. If a date

you desire shows as sold out, give us a call or

request the date by email and choose “Yes: for

the “Wait List” option. More than 50% of the

Owners on the Wait List end up being offered a

room, so it can be very effective in reserving a

date that is in high demand.

With the holidays quickly approaching, we encourage you

to confirm your reservations as early as possible.

Regardless of your Anniversary date, Owners may confirm

reservations up to 1 year in advance. Our normal business

hours are Monday through Friday 8:00an to 6:00pm and

on Saturdays from 8:00am to 4:00pm. We hope to speak

with you soon!

Owner & Guest Relations Manager,

Tshon Nadarisay

Reservations

4

It is always great news to hear that CDOA Owners are paying their dues on time. As of June 2017,

this year’s dues had been paid for 2,212 units, 96.83% of

the total. This is 15 units lower than last ear’s 2,227 units paid for the same month. The June 6, 2017 Annual Owners Meeting shows continued progress and stability of CDOA finances being debt free and with total bank accounts showing an 18.34% increase as com-pared to last year.

We continue to encourage our Owners to sign up for electronic communication through our website and hope to reach at least 1,000 Owners in 2017 which is only 84 Owners shy of our goal. Signing up for electronic communication is the most cost effective way to get updated fast on the latest news about your Club Donatello and also provides you online access to your membership. Click here to sign up.

Executive Manager, Marie Vergara

Administration / HRM / Financial Management

The PPCA Board of Directors works closely with the CDOA and the Wyndham Hotel Group for the ongoing repairs, replacements, and upgrading of our Donatello building systems.

The Board of Directors was re-elected for another year of service at the PPCA Annual Owners Meeting on June 6th, with Jeff Pank, President, Don R. Thomas, Vice-President and Ken Loury, Secretary & Treasurer.

Here’s the latest plans and results achieved-to-date for 2017 as reported and acted on at the August 2nd Board of Directors Meeting.

The projects shown below total over $255,000 in improvements, major safety and security enhancements, improved technology for time and energy savings, and better environments for our Owners and Guests.

Sanitary Pipe Drain System Replacement = $16K - A major project and must be done now

This work to be done late at night on September 4, 2017, as all toilets and water flow will need to be shutdown.

Main City Water Connector Pipe Replacement = $12K – This will be done at the same time on September 4th, 2017.

NEW - Otis Elevator Service Contract – replacing the former company that was not providing timely service and extended waits for repairs impacting on Guest Services. $2,450 per month.

NEW – Computerized Security Locking System with Dormakaba – this will enhance the security and safety for all doors/locks in the building, including the Front Doors, the Elevators, and all Lodging Units Rooms. – To be completed during September 2017. - $62K

NEW – PBX Telephone System Replacement with Tri-Tec Communications – This massive re-wiring project is underway and scheduled for completion by the end of September 2017- $67K

Electric Charging Station in Garage with Tesla = $3,800 – You will get a charge out of this one and this is scheduled for completion before the end of September 2017.

Team Member Locker Rooms = $45K – These have never been repaired/replaced in 30 years, and will now be completed for our hard-working Hotel and Club Team Members before the end of September 2017.

Continued on page 5

Management Team updates

Adopt-A-Share Need additional Owner nights?

Click here for 2017 Adopt-a-Share details.

Pacific Plaza Condominiums Association (PPCA)

Looking at BEFORE vs AFTER pictures each month of what our Block-by-Block and Downtown Streets Team Members are doing is an excellent way to see part of what the USBID does every day within the 27-square blocks of the USBID.

The primary MISSION of the property owners, retailers, hoteliers, and all of the volunteers serving on the USBID Team is make Union Square the vibrant heart of San Francisco. We are focused on maintaining and improving it as a local, regional, national and international destination where visitors can come to enjoy exceptional experiences.

This includes world-class retailing, luxury hotels, cultural institutions, and beautiful and clean public spaces designed here in our City by the Bay.

Here’s some accomplishments since January 2017:

Implemented the Big Belly Pilot Program for cleaner sidewalks and streets. 2 will be located by the PPCA on Post and Mason Streets.

Implemented the Downtown Streets Team to assist 15 homeless individuals in less than 1 year into gainful employment keeping Union Square clean.

Implemented the Terracycle Program to remove cigarette/smoking items from our sidewalks and streets.

Implemented the Silicon Valley Community Foundation Grant of $1.25 Million to improve security and safety on our sidewalks, streets and historic alleys with over 350 security cameras (6 are now located at the Donatello building)

Implemented the Pedestrian Counter Project to improve understanding of pedestrian flows on a 24/7 basis in the USBID neighborhood, and use the

5

Done –

Annual CPA Audit for 2016 – BDO, USA LLP – This was received on July 14, 2017, and a copy is available on request from our CDOA General Manager, Normandy Vergara. It can be electronically mailed to you or reviewed at his office in the Lower Executive Office area. - $8K

Updating of all smoke detector units for improved safety throughout the building

Spa Repairs – Club 1500 = $11

Mood Media Contract for ambient music = $141.50 per month

Every month during 2017, the CDOA pays $51,181.17 as our monthly Dues Assessment to the PPCA for these building services and capital assets maintenance, replacement and upgrading as necessary.

Any questions, concerns, suggestions for PPCA, please click here to contact me directly at anytime.

CDOA Board of Directors & PPCA Vice President,

Don Thomas

Pacific Plaza Condominiums Association (PPCA) cont’d

information to improve pedestrian safety and security.

Improved on Powell Street Promenade and Maiden Lane environments for safer, cleaner, and more pedestrian-friendly experiences. (Click here for details on Friday Lunch on the Lane)

Continuing the successful Winter Walk experience for 2 years from Black Friday thru New Year’s Week with significant positive feedback from locals and Guests traveling to SF. It will be even bigger and better in 2017.

Please remember to NOT give any donations to people on the streets, as you are only feeding the problem and not the solutions. Click here to see how Union Square Cares.

Our USBID CARES statement is, “Give INSIDE not outside. Your donation to the USBID, the Downtown Streets Team, or Glide Memorial, or IMPACT, or FREEDOM House, and other qualified organizations working in the neighborhood will go toward ending homelessness through the dignity of WORK.”

Each week, there are teams of volunteers and USBID staff working together to improve the safety, security, cleanliness, appearance, and civil compliance with the laws and regulations governing our sidewalks, streets, buildings/property. We are committed to having people experience Union Square in San Francisco at its best…….not its worst.

Check out the weekly updates on the USBID Website at: VisitUnionSquareSF.com.

CDOA & USBID Board of Directors, Don R. Thomas

Union Square Business Improvement District (USBID)

Summer is almost over and fall will be around the corner. Be ready for some activities that you will surely love this

coming season.

The start of the fall season signals Fleet Week, October 2, 2017-Ocotber 9, 2017, at Marina Green Park. San Francisco’s Fleet Week is an annual public event honoring the members of the United States Armed forces. The event features unique training and educational programs that bring together civilians and military members. For more information and schedule times, visit https://fleetweeksf.org/. If you are getting ready to make your reservations for November and December, there’s a ton of new and classical performances that you might want to catch. For Musical/Theatre enthusiasts, here are some of the upcoming shows that will be playing at the SHN Orpheum and Golden Gate Theatres. An American in Paris is the new Tony Award-winning musical about an American soldier, a mysterious French girl, and an indomitable European city, each yearning for a new beginning in the aftermath of war. Coming to the SHN Orpheum Theatre, September 12-October 8, 2017. To secure your tickets, visit https://www.shnsf.com/Online/default.asp. For a more kid friendly musical, you might want to invite your kids, grandkids or the “child at heart” to Aladdin, the Hit Broadway musical by Disney. From the producer of The Lion King comes the timeless story of Aladdin, a thrilling new production filled with unforgettable beauty, magic, comedy and breathtaking spectacle. And for sure, you’ll be singing “A whole new world...” after the show is over. Coming to the SHN Orpheum Theatre, November 1, 2017-January 7, 2018. Tickets are almost sold out, visit https://www.shnsf.com/Online/default.asp for more details and show times.

Getting ready for the Holiday season… San Francisco Ballet will be having the NUTCRACKER, December 13, 2017-December 30, 2017. On Christmas Eve 1944, the audience at San Francisco’s War Memorial Opera House experienced the American premier of NUTCRACKER. An instant sensation, the ballet launched a national holiday tradition for many locals and visitors to the city. Tickets will be on sale starting August 30, 2017. Visit https://www.sfballet.org/season/nutcracker/nutcracker.

For more information in all Special events and shows in the city, please contact our Club Concierge at 415-885-8806. We also have some of the local events posted on our website, http://www.clubdonatello.org/events.html, for more details.

Submitted by,

Meryll Mendoza

6

A View from the Top

The art of living well away from home

Established 1984

501 Post Street

San Francisco, CA 94102

Reservations

Open M-F 8am-6pm & Sa 8am-4pm

Phone: 415.885.8809

Toll-Free: 800.258.2366

Fax: 415.885.8886

Email: reservations@clubdonatello.org

Administration

Open M-F 8am-5pm

Phone: 415.885.8847

Administration Fax: 415.441.1816

Email administration@clubdonatello.org

We’re on the web!

www.clubdonatello.org

Volume 29 Issue III

Aug 2017

7

Click here for full

VIP Brochure

Have you checked out our new website?

Click here and let us know what you think!

Everyday from 3:30pm to 6:30pm

Happy Hour

Lunch & Dinner

Mon 3:30p-11:30p

Tues-Thurs & Sun 11:30a-11:30p

Fri-Sat 11:00a-12:00a Dine In and receive 10% off

(Club Donatello Owner Discount) Click here for Menu

Wine & Cheese Reception Every Friday from 4PM to 5PM @ Club 1500

Complimentary for In-house guests

$5 for Owners/Guest w/out reservation Click on picture for details