Communications and Change
-
Upload
steven-snyder -
Category
Leadership & Management
-
view
225 -
download
0
description
Transcript of Communications and Change
![Page 1: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/1.jpg)
Communications & Change2/20/14
![Page 2: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/2.jpg)
Actual document I received—Monday targeted audience (investors) 9 pages of this…..
Predictive Risk AnalyticsApplications of predictive risk analytics (PRA) are based on mathematical analysis of emergent electrical waveform technology and rooted in the integrated product quality performance field. In its simplest form, PRA utilizes a set of Bayesian priors to bound an expectant analytical performance model, which is compared to a system’s or device’s actual measured performance over time, to determine a degradation rate.
![Page 3: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/3.jpg)
ResponseC,
I was lost at the first sentence. Too many technology related concepts I am unable to comment on.Is there some way to make an executive summary of this for us mortals.
Thanks,B
![Page 4: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/4.jpg)
Clear Communication
• “You rolled out a new Customer Account system which has led to new marketing efforts that increased revenue by $5,000,000 last quarter”
• “The new phone switch installation will decrease our maintenance costs by $200,000 over the next three years”
![Page 5: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/5.jpg)
“Learning to clearly communicate the company’s strategy is one of the best investments an executive can make.” —Jack Bergstrand CIO Magazine June15 2012
![Page 6: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/6.jpg)
• “No one who achieves success does so without acknowledging the help of others. The wise acknowledge this help with gratitude.” ~Unknown
• “I’ve been blessed to find people who are smarter than I am, and they help me to execute the vision I have.” ~Russell Simmons
![Page 7: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/7.jpg)
Successful Project
Com
mun
icati
on
![Page 8: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/8.jpg)
Success• Make sure that you communicate success to your team• Share your successes with management• Let your peers know what you are doing and how they can
benefit from it
![Page 9: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/9.jpg)
Failures• Let people know before things get too far sideways• Manage the message and manage it early
• It will always be easier for you to tell management than to have management come to you and ask “What’s up?”
![Page 10: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/10.jpg)
Informational• Do you share with your team?
• Organizational vision• Departmental vision• Business successes• Other department’s successes• Team member accomplishments• Key milestones and deliverables
![Page 11: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/11.jpg)
I hate to write!
• I procrastinate the task when it comes to writing non-process documents
• Lets talk about ways to get it done
![Page 12: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/12.jpg)
Resources• Peers• Public Relations• Human Relations
![Page 13: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/13.jpg)
The 7 Cs• Clear• Concise• Concrete• Correct• Coherent• Complete• Courteous
![Page 14: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/14.jpg)
Change is
Scary!
![Page 15: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/15.jpg)
Change – Key Points Understanding Change Barriers and Enablers to Change Leading Change in Individuals Leading Change in Groups/teams/organisations
![Page 16: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/16.jpg)
Change is to make different, alter, modify
“Those who cannot change their minds cannot change anything”
George Bernard Shaw
![Page 17: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/17.jpg)
The Change List» Re-think
» Re-view
» Re-invent
» Re-create
![Page 18: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/18.jpg)
Questions
» What are examples of change in your life?
» How well do you handle the stress of change?
» What is your typical response to change?
» How does your response to change affect your ability to lead?
» How might you help a person to respond positively to change?
![Page 19: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/19.jpg)
“And the day came when the risk to remain tight in a bud was more painful than the
risk it took to blossom.”
Anaïs Nin
![Page 20: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/20.jpg)
Understanding Change – Realities of Change
Change causes stress
This is true whether the change is planned, unexpected, large, private etc
Change needs to be integrated
It is important to maintain your identity, values and purposes throughout the process of change
Change is resisted
When leading change, resistance tells you which things should be kept or modified
![Page 21: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/21.jpg)
Understanding Change – Why Resist Change
» Lack of trust
» Belief that change is unnecessary
» Belief that change is not feasible
» Threat to personal values
» Fear of personal failure
» Loss of status, power, money
Resistance to change is not merely ignorance or inflexibility, it is a natural reaction by people who want to protect their self-interests and sense of self-determination.
![Page 22: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/22.jpg)
Understanding Change – Four Reactions to Imposed Change
» Denial – this isn’t happening
» Anger – who’s to blame
» Mourning – change is inevitable, sad at what’s lost
» Adaptation – accept and move on
![Page 23: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/23.jpg)
Understanding Change – Four Responses to ChangeThe OverwhelmedThese individuals understand change but can’t let go of the old ways
The EntrenchedThese individuals are able to change but have a hard time doing it
The AbusersThey appear comfortable with change but are really fooling everybody
The LearnersLearners respond positively to change as a learning opportunity
![Page 24: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/24.jpg)
Leading Change – The Right Mental Mode
From
Secrecy Openness
Conflict Dialogue
Individual Team
Results Process
To
![Page 25: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/25.jpg)
Leading Change – Communication when Leading People through Change
» Communicate clearly – using the right message and medium
» Communicate early – as soon as the change is known
» Communicate often – in small chunks
» Communicate honestly – keep people informed
![Page 26: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/26.jpg)
Leading Change – Using Language to Improve Changes
From
There’s nothing I can do Let’s look at our alternatives
That’s just the way I am I can choose a different approach
He makes me so mad I control my own feelings
They won’t allow that I can create an effective presentation
I have to do that I will choose an appropriate response
I can’t I choose
I must I prefer
To
![Page 27: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/27.jpg)
Leading Change in OrganizationsOrganizations require different skills of leaders:
» Leaders understand complex issues
» Leaders continuously rearrange routines and performance standards
» Leaders discern customer needs
» Leaders are comfortable with change
More than ever leadership is about influence rather than ‘authority’. Job descriptions have become less clear.
![Page 28: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/28.jpg)
A final thought on change
“If you do what you have always done, be prepared for the same results”
![Page 29: Communications and Change](https://reader035.fdocuments.us/reader035/viewer/2022062707/55851409d8b42aff298b4cd3/html5/thumbnails/29.jpg)