Communication @workplace
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Transcript of Communication @workplace
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@workplace!?””
@BandarSuleiman
Communication
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Objectives1WhatO v e r v i e w a n d d e f i n i t i o n
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2Objectives
WhyI d e n t i f y o b s t a c l e s t o e f f e c t i v e c o m m u n i c a t i o n
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2Objectives
WhyC o m m u n i c a t i o n i s i m p o r t a n t
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Objectives3HowS t r a t e g i e s f o r i m p r o v i n g c o m m u n i c a t i o n s
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Where?do we use
Communication
@ H o m e
@ S t r e e t
@ E m a i l@ P a p e r
@ P i c t u r e
@ S o c i a l M e d i a
@ M o b i l e
@ Te l e p h o n e
@ F a c e t o f a c e
@ I n t e r n e t@ D r e a m s
@ M e e t i n g s
5Minutes
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T R A N S M I S S I O N O F I N T ENDED M E A N I N G T O O T H E R S
5Minute
What?is Communication
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What?key elements in effective
Communication
O r a l l a n g u a g e
T e a m w o r k & c o l l a b o r a t i o n
F l u e n c y i n w r i t t e n & v i s u a l l a n g u a g e
S o c i a l a w a r e n e s s
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What?Responsibilities…Rights...
T o b e t r e a t e d w i t h r e s p e c t .
T o h a v e a n d e x p r e s s y o u r o w n o p i n i o n s .
T o a s k f o r w h a t y o u n e e d a n d w a n t i n o r d e r t o b e e f f e c t i v e .
T o s e t r e a s o n a b l e l i m i t s .
T o t r e a t o t h e r s w i t h r e s p e c t .
T o l i s t e n t o t h e o p i n i o n s o f o t h e r s
T o a c k n o w l e d g e a n d a d d r e s s t h e n e e d s o f o t h e r s .
T o r e s p e c t t h e l i m i t s a n d b o u n d a r i e s o f o t h e r s .
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What?Are the styles of
Communicators
Passive
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What?Are the styles of
Communicators
Assertive
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What?Are the styles of
Communicators
Aggressive
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Why?
5Minutes
Miscommunication
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Why?Barriers
U n c l e a r p r o c e s s
C h a i n o f c o m m a n d
H u m a n n a t u r e
P e r s o n a l l i m i t a t i o n s
P e r c e p t i o n s D i s t r a c t i o n s
C u l t u r e
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Why?Important
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Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n s
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Why?ImportantP r o v i d e f e e d b a c k t o o t h e r s
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Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n sP r o v i d e f e e d b a c k t o o t h e r sG e t i n f o r m a t i o n f r o m o t h e r sG a i n p o w e r a n d i n f l u e n c eD e v e l o p s o c i a l r e l a t i o n s h i p sM a i n t a i n s e l f - e x p r e s s i o n
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Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n sP r o v i d e f e e d b a c k t o o t h e r sG e t i n f o r m a t i o n f r o m o t h e r sG a i n p o w e r a n d i n f l u e n c eD e v e l o p s o c i a l r e l a t i o n s h i p sM a i n t a i n s e l f - e x p r e s s i o n
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Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n sP r o v i d e f e e d b a c k t o o t h e r sG e t i n f o r m a t i o n f r o m o t h e r sG a i n p o w e r a n d i n f l u e n c eD e v e l o p s o c i a l r e l a t i o n s h i p sM a i n t a i n s e l f - e x p r e s s i o n
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47%Increase
Wa t s o n W y a t t Wo r l d w i d e
328 Organizations
5 Million Employees
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Three words
”_Randy Pausch (1960 – 2008)“If I only had three words of advice, they would be, Tell the Truth. If I got three more words, I’d add, all the time.
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“”Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principal that holds all relationships.
_Stephen Covey (1932 – 2012)
Trust
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“Way of life
”The way we communicate with others and with ourselves ultimately determines the quality of our lives
_Tony Robbins
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I n t h e b o x b e l o w, d r a w a G r e e ti n g C a r d5Minutes
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How?
@ L i s t e n i n g
@ P u b l i c S p e a k i n g
@ B o d y l a n g u a g e
@ Q u e s t i o n s
@ F e e d b a c k
@ I n q u i r y
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How?SHARE
State the main point of your message Highlight other important points Assure the receiver’s understanding React to how the receiver responds Emphasize/summarize your main ideas
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“”The more you say, the less people remember.
_Anatole France (1844 – 1924)
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Thank You