Workplace Communication Management Lecturer 01

University College Anuradhapura, UNIVOTEC Information Communication Technology

Workplace Communication Management

EMTM 02

No Title Hours

01 Importance of ICT tools in promoting the efficiency and effectiveness of the organization

3hr

02 Common computer applications 1hr

03 Importance of networking in day to day activities of the organization

2hr

K.Thiruthanigesan

Workplace Communication Management

EMTM 02University College – Anuradhapura

University of Vocational Technology

Lecturer 01

Importance of ICT tools in promoting the efficiency and

effectiveness of the organizationK.Thiruthanigesan,

University College,

Anuradhapura.

K.Thiruthanigesan


Just Think with out Information and Communication Technology

K.Thiruthanigesan


ICT in Business

ICT in a business environment can be used for:• Recording Data, Storing data, Manipulating data and Retrieving data

ICT is Used in• Administration- Invoices, Communication, Emails• Business, Finance and Accounting- Business Plans, Financial forecasting,

Auditing, Market Analysis, Research, Recording Transactions• Communications- email, messages, mobile phones• Engineering and Creative Art- 2D and 3D Drawing, Modelling, Simulation• Wildlife and Tourism and Hospitality- Animal Tracking, Hotel booking, GIS

K.Thiruthanigesan

How software improves efficiency of the organization

• Speed- Quicker processing times saves the business time and money. Transactions are processed on quicker on real-time

• Accuracy- with the use of verification and validation, data can be inputted more accurately. This can help with decision making.

• Data Handling- Can be input and manipulate anywhere on the market

• User friendly- Easy to use• Capacity- Large quantity of data can be held with very little physical

space

University College Anuradhapura, UNIVOTEC Information Communication TechnologyK.Thiruthanigesan

Computer Network

• A computer network is a group of computers connected to each other electronically.

• This means that the computers can "talk" to each other and that every computer in the network can send information to the others.

• The components of a computer network include: a computer, the router, the gateway, the bridge networking device, the switch for networking and the hub. Most of these are data terminal equipment and components of networking that are tasked with receiving or generating data.


Definition of terms

• A database is an organized collection of data.• A computer is a general purpose device that can be programmed to

carry out a set of arithmetic or logical operations• A router is a device that forwards data packets between computer

networks, creating a connection internetwork.• A network switch (sometimes known as a switching hub) is a

computer networking device that is used to connect devices together on a computer network.


E - Business

E Business (e-Business), or Electronic Business, is the administration ofconducting business via the Internet. This would include the buying andselling of goods and services, along with providing technical or customersupport through the Internet. e-Business is a term often used inconjunction with e-commerce, but includes services in addition to thesale of goods.


Document

A piece of written, printed, or electronic matter that providesinformation or evidence or that serves as an official record.

Document ManagementCoordination and control of the flow (storage, retrieval, processing,printing, routing and distribution) of electronic and paper documents ina secure and efficient manner, to ensure that they are accessible toauthorized personnel as and when required.


Document

Types of Document• Written format• Soft copy• Hard copy• Carbon copy• Audio file• Movie file• Image file


Documents Types

• Short term Documents - 6-12 months

• Mid term Documents - 12-18 months

• Long term Documents - up to 18 months

• Non disposable Documents - Birth certificate, Appointment letter,Letters, Result Sheet.


Manual-based information system

A manual-based information system does not use any computerdevices. All data would be kept in other ways, mainly paper. As a fewexamples: Before accounts, payroll and spreadsheet applications,people would have worked out this kind of information on paper.People would have handwritten letters or used typewriters as areplacement of word processors.


Computer-based information system

A computer-based information system is an information system inwhich the data is mostly collected, stored, and processed in digitalformat using computerized processes. Similarly, the information isdelivered in digital format via computerized mechanisms.


Question ??

What are the Advantages and disadvantages between MBIS and CBIS?


Data

Data are the collection of facts, numbers, letters, images andmeasurements that are not processed in any mean.(Before processstage)

Eg : EMP01 marks A-76B-67C-50D-35E-90


Information

Information is systematically processed data that gives acomprehensive meaning. Information helps us making decisions orarriving at conclusions easily.

EMP01 marks A-76B-67C-50 Highest marks is 90D-35E-90


Differences Between data and information


Data Information

Data is used as input for the computer system.

Information is the output of data.

Data is unprocessed facts figures. Information is processed data

Data doesn’t depend on Information. Information depends on data.

Data is not specific Information is specific.

Data is a single unit A group of data which carries news and meaning is called Information

Data doesn’t carry a meaning Information must carry a logical meaning

Data is the raw material. Information is the product.K.Thiruthanigesan

Importance of Workplace Information

• Forecasting (Example weather forecasting )• Estimates, for example, of the internal/external supply and

demand; labor costs;• company growth rates and company revenue• Effective Communication• Analyzing business• Maintaining demand• For legal action• For research• Future planning• Controlling• Decision making


Data Collection

Data collection is a term used to describe a process of preparing andcollecting data. Data are the basic inputs to any decision makingprocess in business

Purpose of Data collection• To obtain information• To keep on record• To make decisions about important issue• To pass information on to others


Types of Data Collection

There are two types of data collection method. Those are.• Primary Data Collection• Secondary Data Collection


TYPES

PRIMARY

DATA

SECONDARY

DATA

K.Thiruthanigesan

Primary Data Collection

The data which are collected from the field under the control andsupervision of an investigator

Primary data means original data that has been collected speciallyfor the purpose in mind

This type of data are generally afresh and collected for the firsttime

It is useful for current studies as well as for future studies For example: your own questionnaire.


Primary Data collection Methods/ technique

OBSERVATION METHODThrough personal observation

PERSONAL INTERVIEWThrough Questionnaire

TELEPHONE INTERVIEWThrough Call outcomes, Call timings

MAIL SURVEYThrough Mailed Questionnaire


Secondary Data collection

Data gathered and recorded by someone else prior to and for apurpose other than the current project

Secondary data is data that has been collected for anotherpurpose.

It involves less cost, time and effort Secondary data is data that is being reused. Usually in a different

context. For example: data from a book.


Secondary Data collection source

INTERNAL SOURCESInternal sources of secondarydata are usually for marketingapplication Sales Records Marketing Activity Cost Information Distributor reports and

feedback Customer feedback


EXTERNAL SOURCESExternal sources of secondarydata are usually for Financialapplication Journals Books Magazines Newspaper Libraries The Internet

K.Thiruthanigesan

Database

A database is a collection of information that is organized so that itcan easily be accessed, managed, and updated. In one view,databases can be classified according to types of content:full-text, numeric, and images.

Eg: Student databaseCustomer database


Database Management System

Database management system (DBMS) is the software that allows acomputer to perform database functions of storing, retrieving,adding, deleting and modifying data. Relational databasemanagement systems (RDBMS) implement the relational model oftables and relationships.

Eg: MS SQL ServerMS AccessMySQLOracleLouts123


Database Creation in MS SQL

CREATE DATABASE Student;USE Student;CREATE TABLE Marks(Stu_Name Varchar(50) , Reg_NoVarchar(10),ICT int,English int,Maths int);


Database Connection with C#.Net



using System.Data.SqlClient;private void button1_Click(object sender, EventArgs e){

SqlConnection con = new SqlConnection(@"Data Source=HP-PC\SQLEXPRESS;Initial Catalog=Student;Integrated Security=True");

con.Open();SqlCommand cmd = new SqlCommand("INSERT INTO Marks VALUES('" + textBox1.Text + "','" + textBox2.Text + "','" + textBox3.Text + "','"+ textBox4.Text + "','" + textBox5.Text + "')",con);

cmd.ExecuteNonQuery();MessageBox.Show("Done");

}


Database Creation in Access


Access Database Connection with C#.Net



Using System.Data.OleDb;private void button1_Click(object sender, EventArgs e){

OleDbConnection con = newOleDbConnection(@"Provider=MICROSOFT.ACE.OLEDB.12.0; Data Source=D:\Student.accdb; Persist Security Info=False");

con.Open();OleDbCommand cmd = new OleDbCommand("INSERT INTO Marks

VALUES('" + textBox1.Text + "','" + textBox2.Text + "','" + textBox3.Text + "','" + textBox4.Text + "','" + textBox5.Text + "')",con);

cmd.ExecuteNonQuery();MessageBox.Show("Done");

}


Workplace Communication Management Lecturer 01

Technology

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