Communication @ Work Place
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Transcript of Communication @ Work Place
COMMUNICATION @ WORK PLACE
Apitha Bhat
Learning Attributes
How n Why of Communication
HOW WELL DO I COMMUNICATE……...
SELFIE
The Chair
WHY DO I COMMUNICATE LIKE THIS………
STYLE
Communication Style
Assertive Communication Takes responsibility Takes initiative Listens actively Speaks up, is direct and constructive Shows sincerity Is solutions focused Assumes a confident voice and body
language Addresses concerns directly to the source Requests needs
Some Assertive Messages
“Yes, that was my mistake.”“As I understand your point…”“Let me explain why I disagree with that
point.”“Let’s define the issue and then explore
some options to help resolve it.”“Please hear me out and then work with
me to resolve my concern.”
It Isn’t Just What You Say, But How You Say It
Nonverbal Assertiveness
SWOT – WHERE DO I STAND????
Seeing a Different Angle
Video - Assumption
Assumption
Something taken for granted or accepted as true without proof
Assumption?
Presumption
My Job???
04/28/2317
Tear Me!!!
an idea that is taken to be true on the basis of probability
Presumption?
Perception
Illusions
the way in which something is understood, or interpreted
Perception?
One Leads to Another
The Envelope!!!
SWOT – WHERE DO I STAND????
How do you Perceive Other?
What are ACTIONS
Communication and Relationships
Communication Pie
Gestures – 55%
Non Verbal Cues (BEHAVIOR)
The First Seven Seconds Respecting time; yours and others Understanding the power of appearance The attitude you are projecting Losing people at 'hello' The handshake; what, why and how How prepared are you, really? Consistency
Tonality – 38%
Non Verbal Cues (BEHVAIOR)
Create Me!
What influences the Listener? Volume Rate Pauses Silence Ending of Sentences
Reinforce Tonality!!
Human Machines
ToneAccording to Mehrabian tone affects 35-
40% of message communicatedTone includes: VOLUME EMOTION or the Pitch EMPHASIS or the Stress
Analyze This!!! I told you to bring me a bunch of red roses not lilies. I told you to bring me a bunch of red roses not lilies. I told you to bring me a bunch of red roses not lilies. I told you to bring me a bunch of red roses not lilies. I told you to bring me a bunch of red roses not lilies. I told you to bring me a bunch of red roses not lilies. I told you to bring me a bunch of red roses not lilies.
What are these sentences expressing?
What would you like us to do now?
What would you like us to do now?
What would you like us to do now?
Improve Tonality Be positive Be inquisitive Talk to them and not AT THEM Understand Space Animate your voice Practice before expression if a difficult
conversation
Words 7%
Wonder of Words
Picture This!!
See, Explain n Do!
WORDS
Quiz
Strangler Vs Wrangler
Video
The power of Word
Words Influence!!
Listening Quotient
Count to win
Are you listening?
Listen to Respond
SWOT – WHERE DO I STAND????
Biz Writing
Medium – the influencer!!
Again the Communication Process!?!
Spoilt by Choices!
How to choose MEDIUM? When Is Email the Right Medium?
Matters of relatively low importance. It’s great for sharing information. It’s awful for important conversations.
When Is a Phone Call the Right Medium? You need to have a conversation. It’s for matters that
are more important than you would send through email.
When Is a Face-to-Face Meeting the Right Medium? When the conversation you need to have is really
important, you need a face-to-face meeting.
SWOT – WHERE DO I STAND????
MISS COMMUNICATION!!
Call from CEO to manager:
Today at 11 o’clock there will be a total eclipse of the sun. This is when the sun disappears behind the moon for two minutes. As this is something that cannot be seen every day, time will be allowed for employees to view the eclipse in the parking lot. Staff should meet in the lot at 10 to eleven when I will deliver a short speech introducing the eclipse and give some background information. Safety goggles will be made available at a small cost.
Memo From manager to department head:
Today at 10 to eleven, all staff should meet in the car park. This will be followed by a total eclipse of the sun which will appear for two minutes. For a moderate cost this will be made safe with goggles. The CEO will deliver a short speech beforehand to give us all some information. This is not something that can be seen every day.
Email From department head to floor manager:
The CEO will today deliver a short speech to make the sun disappear for two minutes in the form of an eclipse. This is something that cannot be seen every day, so staff will meet in the car park at 10 to eleven. This will be safe, if you pay a moderate cost.
Call From floor manager to supervisor:
10 or 11 staff are to go to the car park where the CEO will eclipse the sun for two minutes. This doesn’t happen every day. It will be safe and as usual it will cost you.
Announcement From supervisor to staff:
Some staff will go to the car park today to see the CEO disappear. It is a pity this doesn’t happen every day.
Effective Business Communication
Bloopers
Ouch Words!! Uninterested Chronic Ultimate Terrific Accept and Except Affect and Effect
Phrase them right!! Supposed to: Do not omit the d. Suppose
to is incorrect. Used to: Same as above. Do not write use
to. Toward: There is no s at the end of the
word. Anyway: Also has no ending s. Anyways is
nonstandard. Couldn't care less: Be sure to make it
negative. (Not I could care less.)
Email Etiquette
Etiquette – The Basics
Get to the point Plain text still rules Abbreviations Smilies
Smilies
:-) Smiley Face
;-) Wink
:-| Indifference
8-) Eye-glasses
:-D Surprise
:-0 Yell
Email Threads
Include previous message when replying or answering
Number your points if the email is complex – makes replying easier
Remove part of the thread as the email grows.
Don’t Don’t Type in UPPER CASE DON’T forget to check for spelling and
grammar DON’T forward email without permission DON’T “reply to all” unless you are
sending a response appropriate for group viewing
DON’T fill in the “TO” line until you’ve written and proofed/edited your message
Dos DO include a heading in the subject line
and make the subject line meaningful DO personalize your message to the
recipient DO account for tone DO look at your email address and
determine how it represents you DO include your name or a signature with
additional details and contact information
Examples of bad emailsRemember these emails are fake!
To: [email protected]: [email protected]
Topic: Attn Marc
Subject:This is for marc only and if you are not
him delete.
Marc the ballgame the other day was just sweet , I know we are the best team.
Marc you are the coolest!!!!!
Tim
To: [email protected]: [email protected]
Topic: Officers Meeting (officers only)
Subject:I was emailing you to tell you that we
will have a meeting this Thursday at MacDonald's.
We will be going over the months community service projects.
See you there
BobPresident
Reasons why both were bad!
1st Email The first email was just
plain rude and stupid It is rude to fill up other
peoples emails with personal stuff that you could take the time to find marc’s email and email him directly.
Also what if there were people from other teams reading that email.
Personal emails are meant for personal addresses!
2nd Email This email might seem to be
ok but really it is not. The non officers might over
look the topic read the email and show up at the meeting
Only to waste their time and GAS!!!!!
If you want to email the officers make a separate list serve or put the emails in, do not email the club list serve.
Examples of good emailsRemember these emails are fake!
To: [email protected]: [email protected]
Topic: problems at the club office
Subject: This week the construction going on
around the office has been sort of destructive.
The power has been cut at the office and there is no power.
If you were planning on going by the office to work on project please try next week
Jan
To: [email protected]: [email protected]
Topic: The web page assignments
Subject:As you all know the deadline for
turning in you pages you are designing is March 24th
Please have these completed by this time and up on FTP.
Hope everyone gets these done ASAP
Robbie
Reasons why both are good! 1st Email This email is
informative for all the members
It also is meant for everyone!
It in no way makes any personal remarks
It is ok if you want to add jokes or comments that the whole group understands.
2nd Email This email is a perfect
example of a deadline or meeting time email!
It was not sent for just the select few but for the entire club
Make sure if you email at anytime you make sure the email is similar to these formats.
If not, thinks about emailing it before you fill up others inboxes!
Tips to better your EMAIL Be informal, not sloppy Keep messages brief and to the point Use the blind copy and courtesy copy
appropriately Don't use e-mail as an excuse to avoid
personal contact When there is more than one recipient list
them alphabetically Respond to emails within the day they are
sent
SWOT – WHERE DO I STAND????
MY Individual Development Plan I need to improvise the following:
QUESTIONS?Thank You