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TRAINING PROPOSAL FOR MANAGERIAL/

SUPERVISORY STAFF (ADVANCE GROUP)

Level I: Communication Skills

Learning Objectives:

Understand how to communicate with a limited range of people, on day-to-day matters in a form that is appropriate to the individual and the situation

Recognize the need for timely communication

Understand the process that leads to effective listening and informationgiving, including the importance of non-verbal communication

Understand how to reduce barriers to effective communication, includingenvironmental (noise/ privacy) personal, and social (language, ability tounderstand)

Recognize how culture and ethnicity can impact on communication styles,expectations and preference

Understand the importance of presenting a positive image of her/him selfand the service

Understand how to accurately report and/or records work activities accord-ing to organizational procedures

Understand the importance of communicating information only to thosepeople who have the right and need to know it consistent with legislation,policies and procedures, for example confidentiality, data protection act,complaints resolution, language interpretation, family dynamics.

Reflect limitations with regard to communication and involve appropriatecolleagues as necessary

Recognize subjects that are inappropriate for general discussion in front ofothers, i.e. own social life etc

Understand the emotional impact on people when coping with their illnessand how that

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Learning Outcomes/ Benefits of Training

Improved Organization Performance

Increased Motivation of the Staff

More Committed Staff

Effective Cooperation and coordination between individuals, groups anddepartments

Personal well-being

The creation of group cohesion and trust

Using communication skills to transform relationships with peers, subordi-

nates and supervisors

A more professional image

Improved self-confidence

Improved relationships

Less stress

Greater acceptance by others

Project an image of confidence and knowledge.

Demonstrate power or influence

Express sincerity, interest and cooperativeness.

Create trust.

Recognize personal tension in self and others.

Identify discrepancies between what people are saying and what they are

actually thinking.

Change behavior and environment to encourage productive discussion.

Course Contents:

Writing Skills Letter Writing

Memo Writing (e-mails)

Taking Minutes of the Meeting

Request for Proposals (RFP)

Proposal Writing

Report Writing

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Speaking Skills Presentation Skills

Meetings

Interviewing Skills

Role Play

Reading Skill Proposal Reading Memo Reading

Report Reading

Reading Case-Studies for effective Decision Making

Location:Conference Room, Country Head Office, H. No. 11, St. 03, F-8/3Islamabad, Pakistan

Time (hours):1730- 1900hrs PST, Tuesday and Friday

Duration:Six Months, Starting from March 16, 2010

Cost:Rs. 1500 per hour

Trainer/Resource Person:Syed Zaheer Abbas Kazmi,MBA Management, M. Phil Human Resource Development0333-5719872, kazmi9395@yahoo.com