Communication Skills Lec 1
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Lec Uzma Ehsan
Communication
Skills
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LECTURE # 1Introduction
• What this course is about • Brief overview of the Course• General Info • Chapter 1 : Introduction to
Communication Skills
Lec Uzma Ehsan
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Brief overview of the Course
Communication Skills
Introduction
Components & Principles of Communication Language Skills Listening
Importance, Misconceptions/Myths, Listening Barriers, Types,
Listening Efficiency, Effective Listening
Lec Uzma Ehsan
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Brief overview of the Course
Speaking
Verbal Communication-Presentation Skills
Non-Verbal Communication Reading
Purpose, Techniques, Strategies
Lec Uzma Ehsan
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Brief overview of the Course
Writing
Qualities of effective writing, Sentence structure, Writing techniques,
Patterns of Essay Writing, Citing Sources (Bibliographic Conventions)
Lec Uzma Ehsan
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Brief overview of the Course
Public Speaking Group Discussions Formal Presentation of IRP Review of Documentary Skimming & Scanning
Lec Uzma Ehsan
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Brief overview of the Course
Project Work
Writing IRP (Individual Research Paper - Assignment)
Interpersonal Skills Interviewing Telephoning Meeting Negotiation
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Recommended Books: Communication & Interpersonal Skills: Some
Reflections
A Compilation by Department of Humanities & Basic Sciences-MCS
Communication Skills 2nd edition by Leena Sen Prentice-Hall New Delhi
Communication Skills for Engineers by Sunita Mishra Prentice-Hall New Delhi
Reference Book: Effective Business Communication 7th edition by
Herta A. Murphy
Lec Uzma Ehsan
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What is “communication”? Latin “communicare” - "to share, divide out;
impart, inform; join, unite, participate in," lit. "to make common,“
A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
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Lec Uzma Ehsan
Communication is a series of experience of
HearingSmell
Seeing
TasteTouch
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Communication Skills
Communication skills stands for having the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.
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Communication Goals
To get and give information
To persuade
To ensure understanding
To get action
To change behavior
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Most Common Ways to Communicate
Speaking
Writing
Visual Image
Body Language
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Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Upward Downward Horizontal On the basis of Expression Oral Written Gesture
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Hierarchy Level
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Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
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Hierarchy Level
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Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Communication
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Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Personal Barriers
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Semantic Barriers
These are related to comprehension of meanings of written or spoken language
Students’ Task (think about/search for them)
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Emotional Or Psychological Barriers
These are related to the working of brain during communication process
Students’ Task (think about/search for them)
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Organization Barriers
These are related to the SoP of an organization
Students’ Task (think about/search for them)
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Personal Barriers
These are related to the person involved in the process of communication
Students’ Task (think about/search for them)
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Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Noise
Use of channel to transmit the message
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Communication code scheme
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Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the
words Nonverbal Messages - our body language
These Three Components are Used to:
Send Clear, Concise Messages Receive and Correctly Understand Messages
Sent to Us
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Effective Verbal Messages
Are brief and organized Are free of jargon Do not create resistance in the listener
SENDING MESSAGES
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Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions
Facial Expression Postures and Gestures
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Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
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RECEIVING MESSAGES
Listening Requires concentration and energy Involves a psychological connection with the
speaker Includes a desire and willingness to try and
see things from another's perspective Requires that we suspend judgment and
evaluation
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Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal
messages; Verbal Paying attention to the words and feelings
that are being expressed
Key Listening Skills
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What makes a good communicator?
Clarity
Integrity Timing
Adequacy
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How do you develop your communication skills? Explore the related skills
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Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills
At Last
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Lec Uzma Ehsan
Effective Communication . . .
It is two way process.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear.
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Let’s summarize today’s lecture !!!
Deepti Singh
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Lec Uzma Ehsan
Thankyou