CommunicationCommunicationSkillsSkills

ByByNikhil JoshiNikhil Joshi

Lecturer in ‘Language & Communication Skills’Lecturer in ‘Language & Communication Skills’IT Dept.-GCETIT Dept.-GCET

E-mail: nikhiljoshi@gcet.ac.inBlog: www.gcet-languageclub.blogspot.com

Introduction

• The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols.

• Two way process

• The term ‘communication’, derived from a Latin term ‘communicare’.

• Sender-Encoding-Mediums-Decoding-Receiver-Feedback

Process of Communication

Medium

Feedback

Sender Receiverencode decode

Noise in Communication

• Physical Noise (channel)

• Psychological Noise

• Reasons:

• Faulty background, surrounding noise, high volume, illegible handwriting

• Ambiguous sentence structure, faulty grammar, misspelling, incorrect pronunciation or punctuation

General & Technical Communication

• General:

• Contains a general message

• Informal in style and approach

• No set pattern• Mostly oral• Not always for a specific

audience• No use of technical terms

or graphics

• Technical:

• Contains a technical message

• Mostly formal in style and approach

• Follows a set pattern• Both oral and written• Always for a specific

audience• Frequently involves

jargons, graphics etc.

Meaning in Communication

• Language employs a combination of words to communicate ideas in a meaningful way.

• By changing the word order in a sentence, you can change it’s meaning, and make it meaningless.

• E.g.: I eat rice only.

• I only eat rice.

Characteristics of Language

• 1-Artificial:

• It’s a man made system.

• Man modifies meanings of words as per the need.

• E.g. ‘nice’-means good

• It’s Latin root ‘nescire’ means to be ignorant

• And in 13th century it meant stupid, foolish

Characteristics of Language

• 2-Resticted:

• When we think and translate our thoughts into language, some meaning is lost in process.

• E.g.-my school

Characteristics of Language

• 3-Abstract:• It represents a generalized idea.• E.g.-dress, table

• 4-Arbitrary:• No direct relationship between word and

the object it represents.• E.g.-table can be called anythinng

Characteristics of Language

• 5-Creative:• Generates many words in many meanings.• E.g.-mouse, virus, edutainment• 6-Repititive: • It improves or reduces effectiveness of

communication.• E.g.-A couple of girls are riding their bicycles.• All of you meet together to see me in the afternoon

at 3 p.m.

Characteristics of Language

• 7-Recursive:

• No limit of any potential length of a sentence.

• Generates any number of additional parts in a sentence.

• He borrowed a pen from me…which was not mine….and was given to me by someone

Levels of Communication

• Extra personal

• Intra personal

• Inter personal

• Organizational (-internal operational-external operational-personal)

• Mass (large reach-impersonal-presence of a gatekeeper)

Flow of Communication

• Downward

• Upward

• Lateral or Horizontal

• Diagonal or Cross-wise

Communication Networks

• Formal Network:

• Chain network

• Y- network

• Wheel network

• Circle network

• All channel network

Communication Networks

• Informal Network:

• Single strand

• Gossip

• Probability

• Cluster

Technical Communication• Oral Forms• Face-to-face communication• Telephone Talk• Meetings• Seminars• Conferences• Dictation• Instructions• Presentations• Group discussions• Interviews (employment/press)• Video conferences• Voice conferences

• Written Forms• Memos• Letters• E-mails• Faxes• Notices• Circulars• Newsletters• Reports• Proposals• Research papers• Bulletins• Brochures• Manuals• In-house journals

Conclusion

• Your communication skills can make a difference between being hired and fired.

• Will will find a way….

• Practice makes a man perfect…

*****

T h a n k y o u …T h a n k y o u …

• nnIKHIL IKHIL jjOSHIOSHI• e-mail:

• nikhiljoshi@gcet.ac.in• nikhileshjoshi@yahoo.co.in

• My Websites:• www.geocities.com/nikhiljoshi/saregama

• www.nikhiljoshi2007.blogspot.com• www.gcet-languageclub.blogspot.com