Communication for Safety

7/29/2019 Communication for Safety

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What is Communication?

The transfer of ideasfrom one person toanother.

The act of informingor disseminatinginformation.


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Purpose of Communication:

To provide necessary information about a job, amachine, a decision or an action taken

To recognize good performance

To prevent misunderstanding duemisinformation that may lessen a persons

working efficiency.

To allay fears, worries and suspiciousthat an individual may have in his workor toward his employer.


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Basic Elements of Communication:

The SENDER

The MEDIUM

The RECEIVER


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What to Communicate?

Workers should be informed about

everything that might directly affect them

Things indirectly related with the work orphysical condition surrounding the job.


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When to communicate?

People should be informed about anyevent well in advance of rumors, gossips

and conjectures.


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How to communicate?

Communication should be carefully

planned what and how to tell

Success in communication is measured bythe acceptance of what was said.


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Pointers in communication:

Give reasons meaningful to those beinginformed

Where persuasion is necessary employ

verbal communication Invite response from receiver

Use more than medium of communication


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Common Situations in whichSupervisor found much difficulty:

Face to face interview Job instruction

Transmitting information

Obtaining information and reports

Heading conferences, discussions andgroup meetings.


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Reminders:

Effective communication must not end atthe time when ideas are transferred fromthe source to receiver. There must be aninterchange of ideas.

Communication is perfected only whenthere is inter-action of ideas between the

sender and the receiver and vice-

versa with the medium as integralpart.


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Types of Communication:

Downward Communication

Upward Communication

Lateral Communication


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Management ways to improve effectivecommunication:

By passing

Personal Contact

Mass Communication


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Technical Levels of Communication:

Cognitive

Effective

Behavioral


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Freak down of Communication

We hear what we expected to hear

We have different perception

We evaluate the source We ignore information which conflicts with

what we already know.


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Words means different things to differentpeople

Words have symbolic meanings

Our emotional state conditions what wehear

We dont know how the other man

perceives the situation.


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Note:

Do not assume that every message sent

will be received in the form you intended.


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Overcoming Barriers of Communication:

Feedback utilization Maximize feedback thru:

Observation

Listen with a third ear Check on reception

Use of face to face communication


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Be sensitive to the word of the receiver

Be aware of symbolic meanings

Time your message carefully

Reinforce words with actions

Use direct and simple language


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Aspect of Communication:

It must be tuned in on the same wave

length

It must be spoken on the same language

Sender must use the language thereceiver understands.


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Communications Aids or Devices:

Words

Tones

Letters Speech and Written Reports

Listening


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Stages in Listening:

Feeling

Facts

Solution


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Useful hints in Listening:

Encourage interview to talk

Reflective summary

Probing questions


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Communication with Outside Group

Customers

Supplier

Community

Press

Competitors


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Communication Formula

- the right source

Saying - the right message

Through - the right channelAt - the right time

To - the right people


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Communication for Safety

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