Communicating across culture
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Transcript of Communicating across culture
Communicating Across Culture
-Ashok Vairavan
Globalization
• Opportunity to conduct business across the world.• Made us to work with people from different cultures..
Types of Cultural Contexts
• Low Context Culture– Explicit– Presented & received in a logical, linear sequence– Silence indicates uncomfortableness /
disagreement
• High Context Culture– Implicit– Unspoken word has rich meaning than spoken
word– Silence indicates acceptance / thinking– Avoids confrontation (Will never say “no)
Examples
High Context: We have some important visitors coming in today. It would reflect well on us if they are impressed by the orderliness of our office.
Low Context: Ashok, cleanup your desk. It is in total mess and we have clients coming in today.
High Context: It is somewhat cold today. Please close the window.
Low Context: Can you close that window before I get pneumonia.
5 Elements of Communication
Adjust your message for other culture to hear
Tailoring to suit audience
High Context Audience• Avoid being too direct or
contradict
• Use formal titles to address the person
• Be respectful of silence
• Use social and relational conversation
Low Context Audience• Be factual and direct
• Use casual speech patterns
• Speak up opposing view point
• Keep social conversation to minimum
Workout
• Chief Executive Officer Kim, I heard that you are very fond of playing golf. Perhaps you could tell me about local courses.
• I don’t want to waste your time, so I’ll get right to the point.
• Vice President Yi has presented a issue that is worth taking time to consider.
• I am leaving the country tomorrow, so I will need a definite answer by the end of today.
Questions
High Context Communication Technique
• Avoid being too direct or contradict
• Use formal titles to address the person
• Be respectful of silence
• Use social and relational conversation
Low Context Communication Technique
• Be factual and direct
• Speak up opposing view point
• Use casual speech patterns
• Keep social conversation to minimum