Designed from inception to integrate all ITIL processes

Designed from inception to integrate all ITIL processes

Designed from inception to integrate all ITIL processes into a single application

Asset Management

Service Desk and IT Service Management Software

www.axiossystems.com

IT is becoming increasingly complex. With a rising number of different devices falling under the wing of IT, it is a priority to maintain control over the infrastructure. IT Asset Management (ITAM) is a mature IT discipline for managing IT assets to meet the current and future demands of the business. Implementing a solid ITAM strategy brings benefits across IT and the organization in the form of reduced cost, improved business/IT alignment and quality of service. Effective ITAM drives a shift from basic asset tracking to delivering business benefits through management of assets across the whole organization and throughout the full asset lifecycle. With improved ITAM processes, your organization can ensure control, compliance, efficiency and accountability.

Asset M

anagement

Through the integration of ITAM and IT Service Management (ITSM) functionality within a single application, assyst provides unique benefits to the business. With control of the full process of planning and delivering new systems and services in support of new business plans, assyst makes IT more responsive to business needs and timelier in delivery. Incorporating an enterprise-class CMDB, assyst captures IT asset information, giving customers an unparalleled depth of information to support a broad set of objectives. This close cohesion between ITAM and ITSM functionality means that processes involving both the Asset Management and IT support groups can be managed end-to-end.

Combine ITAM and ITSM into One SolutionDo you know what IT assets you have and where they are?Are you under pressure to prove license compliance?Is the complexity and cost of your IT infrastructure spiraling out of control?

Typical Asset Lifecycle

Service Catalog Ordering

Retirement

Disposal

Procurement

Deployment

Tracking

Support, Inventory & Audit

IT AssetManagement

Reduced Cost

Problem Logging

Optimized Capacity

Improved AvailabiltyImproved Quality of Services

Improved Scalability

Axios

For

Service Desk & Incident Management Change Management • Problem ManagementConfiguration Management • Asset Management Service Level Management • CMDBService Catalog • SaaS offering

Axios

For

Service Desk & Incident Management Change Management • Problem ManagementConfiguration Management • Asset Management Service Level Management • CMDBService Catalog • On premise or SaaS offering

“We have been most impressed with assyst’s extensive Asset Management functionality and easy-to-use, intuitive interface. There are many examples of how assyst has improved our service and helped us to work more efficiently.” Leaf

A Service-orientated view from the assyst, Service Designer, which links infrastructure components to the business services/units they support.

4assyst Product suite 4

www.axiossystems.com

Service Desk and IT Service Management Software

Main Benefits

Align IT investment with business planningMeasure and ��control IT usage and costsGain efficiency from IT infrastructure standardization��Manage IT assets from requisition to retirement��Ensure license compliance and efficiency��Improve IT support efficiency��Streamline upgrades��Improve negotiating position with vendors��Connect IT expenditure to business units and revenue streams��

Consistent and accurate results with seamless integration capability

assyst offers unrivaled connectivity via a wide range of plug-in adaptors which enable assyst to interface to any external application. For example, assyst can ensure the integrity of the CMDB by reconciling asset data entered from disparate external sources, such as Enterprise Resource Planning (ERP) systems, barcode scanners or inventory discovery tools. This means you can be certain that all information held in the assyst CMDB is accurate and current. As a result, IT decisions will be based on facts, not assumptions, allowing you to strategically manage and control one of your organization’s largest investments.

Asset M

anagement

Established in 1988, Axios Systems is the world’s leading independent provider of Service Desk and IT Service Management (ITSM) solutions. Its software, assyst, is a fully integrated, out-of-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT infrastructure efficiency, reduce overheads and lower the total cost of IT ownership.

Asset Management

Release

Change

Problem

IncidentService Desk

Procur

ement

Servi

ces M

odeli

ng

Service DeliveryService

Catalo

g

Continual Improvement

Deplo

ymen

t

Mana

geme

nt

Retire

ment Dispo

sal

Service Retirement

Assets & Inventory

Email

HR

APIs

Databases

Other ITSM

Custom App’s

Event Monitors

Discovery

Performance

LDAPContacts

CMDB

CMS

Supp

ort L

ifecycles Service Lifecycles

Asset Lifecycles

Governance

Infr

ast

ruct

ure

& Infr

ast

ruct

ure

Managem

ent

Gateways

CMDBThe CMDB is the foundation of the assyst solution, providing a central store for all the information required to support best practice IT Service Management.

Federation - The assyst CMDB gateway provides out-of-the-box adapters for rapid integration between the CMDB and external sources (discovery tools - such as assystDiscovery – asset register, directory sources, and other 3rd party monitoring systems). This ensures information in the CMDB is kept up-to-date.

Visualization – Improve root cause analysis and change impact assessment with the assyst Impact Explorer – a visual representation of the entire IT infrastructure.

Reconciliation - The CMDB gateway is an intelligent interface that automatically reconciles duplicate data entries from multiple data sources. Each reconciliation is stored by the gateway to ensure rapid synchronizing of the CMDB with external sources.

At-a-glance graphical view of configuration items and their relationships with the assyst Impact Explorer and their relationships.

“The assyst solution has given Hull City Council complete and accurate visibility of all its IT and many non-IT assets - an incredible feat for any large organization.” Hull City Council

End-to-End Asset Management

Define Configuration Items Ability to record a wealth of technical, financial, user and relationship information against a Configuration Item.Federation Draw data from multiple sources including the assystDiscovery tool and sources for inventory, organization and monitoring data to provide a single source of truth for information essential to the delivery and support of IT services.Visualization Visual representation through the Impact Explorer of the infrastructure showing logical relationships between CIs. This allows you to quantify an asset’s failure impact on the business.Product Explorer A tree-style explorer view of your organization’s product hierarchy.Service-oriented View Link infrastructure components to the business services and business units they support.Integrate with External Applications Ensure the integrity of asset information by reconciling asset data captured from external applications such as Enterprise Resource Planning (ERP) systems and barcode scanners. Full Lifecycle Management Ability to track CIs throughout their lifecycle, from installation to disposal and view the entire history of all activities related to CIs.

Automation of Processes

Discovery Automate discovery of IT assets with the assystDiscovery tool. Gain a complete view of the IT infrastructure without expensive and time-consuming manual audits.Reconciliation Automated consolidation of duplicate records from multiple federated data sources.

Service Catalog

Seamless integration between the CMDB and Service Catalog Designer.Procurement Management – including a business-facing Service Catalog, purchase order tracking and request authorization management

Real-Time Management Reporting

Financial Management Report Total Cost of Ownership (TCO) of individual assets, products, vendor appliances, systems and IT services. Reporting and monitoring functionality allows inefficiencies to be identified and eliminated and chargebacks can be applied to business units, putting IT in position to reduce costs and justify expenditure. License Management Advanced license management capabilities ensure efficient and compliant use of applications across the whole organization. Contract Management Ability to define contracts (e.g. warranty, maintenance, license support and lease) with defined pertinent information and reminders.

Key Features