Welcome to Collabera Welcome to Collabera

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Agile, Innovative, Experienced and Dependable

• Experienced leadership team

• 4+ years average experience

Winning Team

Experienced Global Player• 4500+ strong organization with over $300

million revenues

• Presence in 19 locations and 3 global delivery centers in India and the US

• Established in 1991 and a certified Minority Business Enterprise

• Banking, Energy and Utility, Communications, Media, Retail, Manufacturing sectors

• Consulting Solutions to tackle specific IT needs

• Solutions designed for specific industry issues

Industry and Service focus

The Right Partner

• Flexibility and “Client Centric” culture

• Engaged with top Global 2000 corporations

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• 4+ years average experience

• Right mix of global and local hires

• Adoption of industry best practices across Software Engineering (CMMI Level 5) , HR and IT (ISO 27001)

• Framework of assets & solution accelerators

Predictable Performance

• Engaged with top Global 2000 corporations

• Mid-tier provider with end-to-end capability

Collaborative Engagement

• Client site, offsite and offshore models

• Collaborative engagement models & processes

• Technology and go to market partners

Evolution

o Revenues reach US$ 250 M;

o Revenues reach USD 300 Mo Further expansion of offshore delivery capabilityo Addition of niche consulting capability

2006

2007

o Ranked 3rd Largest Minority-Owned Business by NJ Biz o Recognized for Outstanding Achievement in the Customer

Service Category by a Major Telecom Client

2008

o Earned a Spot on the 2009 InformationWeek 500 List of Top Technology Innovators

o Ranked 125th in Software Magazine's Software 500o Ranked 35th among top private companies in New Jerseyo Named in three of the IAOP's 2009 Global Outsourcing 100 sub listso Listed in GS 100 and ranked among Top 10 IT Service Providers

2009

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o Company reaches US $ 2 M in revenues

o Revenues – US$ 100 M o Rated as One of the Fastest Growing Tech. Firms by Deloitte & Inc. 500o Acquired 2 Key Fortune 100 Clients.o Started Operations in India

o Industry recognition continueso CEO named “Entrepreneur of the Year” by Ernst & Young

o Expansion of Onshore capability o Set up 2 Offsite o Development Centers in US

o Started offshore delivery capability in Indiao First development center in Bangalore

o Revenues reach US$ 250 M;o Expansion through acquiring SAP products and services capability.o Second development center in India

1996

2001

2002

2000

2004

2006

Global Presence

UKUSA

London• Morristown, NJ

• Bentonville, AR

• San Francisco, CA

19 Locations, 3 Global Delivery Centers (*). Outsourcing Partner of Choice for Leading global 2000 companies

India

• Bangalore*

• Baroda

• Mumbai

• Trivandrum*

• San Francisco, CA

• Tampa, FL*

• Smyrna, GA

• Schaumburg, IL

• St. Louis, MO

• Charlotte, NC

• Worthington, OH

• Pittsburgh, PA

• Irving, TX

• Austin, TX

• Herndon, VA

• Glen Allen, VA

• Redmond, WA

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Our Vision & Strategy

End-to-End Capability Integrated Consulting, Onshore and Offshore capability

Collaborative

Engagement Models

Collaborative engagement through differentiated service

delivery models & customer centric execution philosophy

Our vision is to build client value for life – we aim to achieve this through

following strategic direction

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Right sized Demonstrate scalability, agility and flexibility

Engagement Models delivery models & customer centric execution philosophy

Deeper RelationshipsFocus on smaller set of clients in select markets ensuring

executive commitment and attention to the relationship

Best in Class ExecutionBest practices across Software Engineering (CMMi Level 5) , HR and IT (ISO 27001) processes

Client Value CreationDesigning quantum leaps

for the Client’s Business

Passion for ExcellenceRelentless pursuit towards

achieving better results every

time

Our Corporate Values

Collaboration

InnovationMaking a difference

through creativity

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IntegrityEthics, trust, fairness,

transparency and

honesty

CollaborationPower of working together

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Key Clients

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Industry Recognition

Collabera was named in 2010 Global Outsourcing 100 list

Collabera recognized as ‘a specialist that offers a unique

client experience’

Collabera was given top honors in all the five diversity

business award categories by DiversityBusiness.com

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Collabera ranked 66th in the 6th Annual Fin tech 100 listing

Collabera earned a Spot on the 2009 InformationWeek 500

List of Top Technology Innovators

Collabera listed in the 2009 GS 100 list - Ranked among Top

10 IT Service Providers

business award categories by DiversityBusiness.com

Hiten PatelFounder and Chairman

Mohan SekharPresident & Chief Operating Officer

Leadership Team

Paul KothariChief Financial Officer

Ashwin RaoHead of Strategic Accounts

Shafqat AzimHead Consulting

Krishnamurthy R (Kicha)Head of Global Delivery &

Presales

Debasish Pattanayak (Debu)Sr. Vice President- ESS

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Sheela K LHead Global HR

Collabera’s Engagement Scope

Consulting Services

IT Services

• IT Advisory services

• Aimed at Business-IT needs of clients

• Buyer is either business or IT executive of the

client

• Potential for downstream business for Collabera

• End to End down stream IT services

• Typically, managed projects where Collabera is

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Professional Services

• Typically, managed projects where Collabera is

responsible for a defined set of deliverables

• Delivered through a combination of onsite and

offshore models

• Typically aimed at fulfilling specific skill

requirements

• Done mostly at client site

Services Overview

Industry Specific IT

Solutions

Mobility

Enablement

Know The Customer

Executive

Dashboard

IT Strategy

IT Architecture

Program Mgt

Application Development

BI/DW

Expertise and Experience

Core expertise

+

Industry focus

Infrastructure Services

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Architecture Assessment Momentum

aJuvenate

SOA Assessment

Test Automation CoreDais Mobile Testing

Enterprise Mobility

Assets, Frameworks and Tool Kits

IT Planning for M&A

Customer Experience

Management

Application Development

Testing

SAP Services

Application ManagementIndustry Specific

Solutions

Collabera is the strategic IT advisor for HNB. Collabera is engaged in several strategic programs across M&A, Know The Customer, EIM, CRM, Data Center functions of the Bank

Collabera has had an 8 year old relationship with JPMC and is currently, the only small size vendor to enjoy prime vendor status. Collabera has delivered multiple strategic projects for JPMC Including the development of an e-marketing strategy for JP’s Card Services division as well as multiple DW and ETL development and support projects.

Collabera has had a 9 Year old relationship with Capital One. Collabera earned a Primary Partner

Key Relationships - Consulting

Collabera has had a 9 Year old relationship with Capital One. Collabera earned a Primary Partner status for IT, Non-IT and Creative portfolios and has engaged on multiple Business and IT Improvement Projects. These projects include the Managed Services Design and Development for Project Management and Program management Services across the C1 enterprise and Planning and Design for improving the performance testing across the enterprise. Capital One leverages Collabera’s strong Onshore consulting and Professional Services.

Collabera has been engaged by the HESS business team for the BI and information management program. Collabera is involved in advisory as well as implementation of cutting edge BI and visualization solution for client’s executive and operational decision making groups

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Key Relationships – IT Services

Collabera’s EDC provides services to JPMC divisions spanning the Corporate Technology Group, Card Services, Retail Finance Services and Global Tech Infra. Service provided include Application Development, Independent Testing, DW.BI and IMS services

Multi year relationship to build and manage Global Business system and Product Information Database for managing entire order management throughout the product life cycle.

Collabera helped client migrate from their legacy platform and create a scalable system enabling better planning, visibility and order management .

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Selected as an preferred partner based on strong performance and ability to support multiple technology and service needs. Over 200 Collabera professionals work on several large programs cutting across development, maintenance and support, DW and testing in both client site, offsite and offshore locations.

Sole offshore partner for development and testing across mobile handheld computers(touch screen, Windows mobile based), RF ID readers, Wireless and wired printers.

Collabera has set up a EDC at Bangalore for Intermec. Collabera team is involved in extensive testing on 802.11a/b/g/d protocol, wireless security and interoperability with other wireless technologies like Bluetooth, GSM, GPRS.

Key Relationships – IT Services

Offshore partner of largest provider of real estate services in USA. Collabera is involved in various projects spanning Application Development and Maintenance, Independent Testing , Web Indexing , Data Analysis & Support, Data Fulfillment, User Experience Services, Research & Development (Move Labs).

Collabera has had a 9 Year old relationship with Capital One and has engaged on multiple Business and IT Improvement Projects across Managed Services, Project Management and Program management Services across the C1 enterprise. Capital One leverages Collabera’s strong Onshore consulting as well as dedicated offshore center in India

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Collabera’s EDC for JCWhitney has been operational for the last 4 years. Services delivered include Application Development and Maintenance, Helpdesk and Database Administration services.

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Selected to be 1 of the 7 national vendors to JPMC in 2001, Collabera has close

Over 200 Collabera professionals work on several large programs cutting across development, maintenance and support, DW and testing. Relationship since last 8 years

Collabera has the distinction of being only non-incumbent vendor to have made the final shortlist of 6 vendors in 2005. Today over 250 Collabera professionals work at Wachovia. Involved in transitioning and Supplier Diversity initiatives.

Key Relationships - Professional Services

Over 9 years of relationship, close to 200 consultants and engagement with multiple Business and IT Improvement Projects across Managed Services, Project Management and Program management Services across the C1 enterprise.

Selected to be 1 of the 7 national vendors to JPMC in 2001, Collabera has close to 200 consultants working at JPMC’s centers. Continuing with the strong relationship, Collabera was selected as a preferred vendor for offshore services in 2007.

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As a vendor since 1991, Collabera has consistently ranked amongst the top 3 vendors and the #1 vendor for the past 2 years. Over 350 Collabera professionals work at AT&T

Starting with the first engagement in 2009, Collabera has close to 200 consultants working with Microsoft on various programs

Broadening of Collabera footprint in PS accounts with consulting and solution

based services

Collabera – IBM Relationship

IBM India relationship

Pre-dominant vendor status awarded to Collabera for four LOBs

Awarded large 24/7 GDM project for the largest retail client of IBM

IBM US -Collabera was awarded NTS contract

Growth in non ITD LOBs like GBS and ITS

Engaged in first 24/7 GDM project for large FSS client of IBM

Over 900 Collabera professionals working in DW/BI, SAP, App Dev, Infrastructure Management & Support projects throughout USA & India

Consistent growth in IBM US after being awarded Core National Supplier status in 1999

Consistent SPE ratings of above 85%

Collabera management has consistently allocated some of the best managers available to grow and manage the IBM business.

Global Project

Delivery –

SOWs

Global

Staffing T&M

Onsite

Collabera – IBM Engagement Models

Consulting…e.g. BI

AMS, L2, L2.5, L3

MSA / SOW and Tiered Pricing in Place with GBS /

ITS / SWG

GreaterRisk SharingBy Collabera

Projects/

SOWs

Onsite

Staffing T&M

Solutions…e.g. SCM

Staff Augmentation

Potential for Integrated Offerings

LowerRisk SharingBy Collabera

Project Case Studies

Tech support to the biggest retail Chain in the US

Scope of work

• Provide Level 2 Database Support to world’s largest DB environment which houses 13,000+ servers.

• Design an efficient model to provide 24x7 L2 Database Support.

• Design a solution which caters to Wal-Mart’s expectation of having a response time less that 30 mins.

Collabera Solution

• Collabera proposes to use the ‘Follow-the-sun’ approach as a solution to the project.

• The work follows the sun and hence never stops.

• This guarantees a 24x7x365 coverage.

• Collabera leverages its proprietary BestShore methodology to design BestShore methodology to design the optimum solution for Wal-Mart.

• The BestShore Methodology enables support from Wal-Mart’s onsite location as well as Collabera’s offshore delivery center based out of India.

Relocation of Database Servers for a Financial Services Major

Client Overview

Business Drivers

SolutionA major global financial services

provider engaged in retail banking,

credit cards, corporate banking,

investment banking, wealth management

and investment management services

with an extensive international presence

in Europe, the Americas, Africa and

Asia

Assist in the logical move of Database Servers (clustered and non-clustered)

from the existing location to a new location. The Collabera delivery team

comprised of Project Manager, Onsite Sybase DBA’s and Oracle DBAs and 3

Offshore DBA’s SQL and UDB DBAs. The team is responsible for shifting in

waves of few database servers over a period of 6 months. Key activities of the

team includes:

a) Preparatory functions:

b) Move of ServersBusiness Drivers

• Relocate Database Servers from current

location to new location without

affecting Business as Usual operations

by moving the servers in waves over

weekends

• Leverage the onsite-offshore delivery

model for cost reduction

c) Startup database server

d) Troubleshooting database issues related to relocation,

Databases Supported/Instances

•Clustered: Sybase- 57, Oracle- 20, DB2 UDB- 67

•Non-Clustered: Sybase 132, Oracle- 21, SQL- 115, DB2 UDB- 281

Client Overview

Business Drivers

• Need to support the Microsoft

orchestrated migration of over

100,000 email accounts from

Solution

Leading global financial services firm with assets of $1.8 trillion and operations in more than 60 countries

• Assembled and maintained a core team of 19 technically qualified resolution providers

to provide post-migration support for Lotus Notes to Outlook migration.

• Developed and maintained procedural documentation and historical analysis for

performance and critical impact events. Executed an extremely streamlined of

accepting tickets over the ‘Vulcan’ system and through calls.

• Performed intense modification of team composition, re-evaluation of targets and

expectations, due to variable schedules and workload.

• L-2 technicians were developed and utilized to supplement original team. Team was

increased by 50 % during peak migration (as existing Outlook 2003 accounts also got

upgraded) and pared down as project scope waned.

Post Migration Support

Business Benefits

100,000 email accounts from

Lotus Notes to Outlook 2007 in

approximately 4 months for L1

Desk

• Project scope was eventually

modified to a total of 200,000

accounts including existing

Outlook 2003 accounts

• Aggressive interface with company project management resulted in high level of

satisfaction

• Successful mitigation of migration process anomalies reduced transition cost well within budgetary expectations.

• Additional resolution processes for this project and daily Help Desk issues were added without additional cost - created new ways to

resolve technician access issue within the company which have been adopted by the Help Desk.

Business Benefits

System Management and Support

Client Overview

Business Drivers

• Client needed a partner to take over

the compete management and

support of their SAP system

Solution

A steel manufacturer with revenues of $160 million and 9 manufacturing plants at various locations

• Complete takeover of the SAP system and stabilization within 3 months using the

OptiCare model

• Improved documentation and creation of several refresher training courses

• Robust back up strategy and disaster recovery plans

• Established effective monitoring of the system performance using standard BASIS

tools

• Shared services support model to handle troughs and peaks

support of their SAP system

• With their internal team managing

the SAP system the client was facing

cost and technical skills issue

• Client also wanted implementation of

additional SAP features along with

rollout to new business entities

• Significant cost savings of 40 % via the elimination of dedicated resources

• Stabilized state of the SAP system reached within 3 months

• Change from a person dependent strategy to process dependent strategy

Business Benefits

SAP R/3 Support & Enhancements

Client Overview

Business Drivers

• Client has multi office operations

across globe with Logistics

operations.

Solution

US based multi national company engaged in marketing of Petrochemical products

• Production support in line with different time zones and dedicated module and

technical consultants expertise in Logistics process.

• Country specific SAP tax procedure installed and customized as per industry

specific requirements.

• New fully customized modules are developed for E-Logistics which helps to track

availability of materials and its delivery schedule based on its shipment .

• Warehouse communications have been automated through emails generated

based on SAP data .

• Customized reports are developed for material tracking and reconciliation

• Statutory Registers are maintained in SAP and customized reports are developed operations.

• Ensure availability of materials in

preferred locations and timely

delivery to its customers.

• Material tracing and cost analysis at

different stages of material

movements.

• Complying with Tax laws in different

countries and generating tax

reports

• Production support without loosing

business hours

• Statutory Registers are maintained in SAP and customized reports are developed

for filing tax returns.

• New Company rollout through 100% Offshore service model.

• Significant cost savings of 40 % via the elimination of dedicated resources

• Stabilized state of the SAP system reached within 3 months

• Change from a person dependent strategy to process dependent strategy.

Business Benefits

Thank you