Cognition Retail Presentation

8/9/2019 Cognition Retail Presentation

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Consumer CreditDr Glenn Wylie

5th September 2005


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who we are

Redline Software provide technical solutionsand services

to the consumer credit industry

our products are designed and createdspecifically to

meet the needs of a growing lending

operation

they have been refined over the last 8 years

through a

combination of operational use and constant

review


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lending platform overview

our lending platform is called Cognition

a unified, customer-centric approach tomanaging credit applications from inception

to closure

Intranet & Internet based front & back

office systems


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front office platform


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new business modules

our new business modules provide acomprehensive and scalable frontoffice platform

data capture and validation

decision engine

document production & tracking

retailer settlement


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credit applications through a number

of channels:

call centre

Internet - using in store EPOS application

web service - integrated with retailers own

data capture system

Internet - integrated with retailers website


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all new business modules offer:

address look-up and bank accountvalidation

retailer specific configuration

multiple financial products

(retail credit, personal loan, motor financeetc.)


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Redline web services

our TPD compliant, decision web-service includes:

on-line links to major credit

scoring agencies

score card integration

rules based decision engine

graphical rules interface


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document production software

manages customer documentation & retailer

stalemating

customer documentation produced from easy to

create MS Word templates

retailer statements created as .pdf documents

from XML / XSL transformation

documents can be printed locally, faxed to

retailer, or converted to .pdf for secure e-mail or

web production

documents are tagged with fax-safe 2D

barcodes to enable document tracking and

document-triggered agreement inception


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automatic retailer settlement

commissions

discounts

configurable tiered schemes

feed into automated payment

system


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back office platform


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administration module

provides a complete back

office solution

customer and agreement

maintenance

configurable Interest

charging models

direct debits

arrears tracking and

collections

plastics production


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administration module

comprehensive payment

handling

loyalty scheme

management

statement production

retailer support

graphical system

configuration tool


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customer administration screens

the customer services team can maintain all of

the customers personal and agreement detail

customer maintenance including contact

details, security details and correspondence

history

agreement maintenance including financial

details, agreement security and additional

features

every alteration and addition is logged toprovide a full audit trail


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interest model

the configurable interestmodel supports

upfront loading

average daily balancecalculation

promotional interest write-

off

separate promotional

interest accrual


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customer statement production

configurable statementing

intervals

on demand statementing

statement messaging

interface to print fulfilment


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retail support system

provides the retail account team the

ability to maintain:

retailer relationships

subscribed settlement schemes

subscribed loyalty schemes

contact details


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Direct Debits

Direct Debits are created during

overnight processing

fully automated Direct Debit and

direct credit file production

automated ADDACS, ARUDD,

AWACS processing

transmission software provides

interface and transmission reports


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payment handling module

the payment handling modulesupports:

payment receipting and

customer/agreement allocation

suspense accounts

promotional purchase entry

electronic card swipe batch

management


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integrated collections

the integrated collections function is a fullyconfigurable workflow management tool forthe collections team

configurable, time based collectionsstages include letter production, charges

and phone calls

case prioritisation ensures collectionsteam focus on highest priority customers

comprehensive workflow history recordscontent and outcome of every customer

contact

promise-to-pay processing

customer performance recorded to buildcustomer profile


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customer portal


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customer portal

allows a customer to log on to thesystem to:

maintain their correspondenceaddress and personal details

change their security details

make a Debit card payment

request a change of payment date

request a settlement figure(switchable rule of 78 / actuarialcalculation)


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maintenance and system diagnostics


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maintenance and diagnostics

maintenance system allows

autonomous system control

front office diagnostic manager

and diagnostic panel

daily back office status report


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Application Service Provision - ASP


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ASP

systems hosted by Redline on co-located, high availability, servers

provides an entry level costeffective solution

no customer investment inhardware or infrastructure required

full back up and disaster recoveryprovision

Redline take full responsibility forsystems management and support


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ASP

full hardware specification,procurement and configuration

database installation and

optimisation

web server configuration

assistance with business

continuity planning


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ASP co-located servers

ASP service uses state of the art co-located servers:

high availability on Tier 1 Internetconnection

fully secure location

unlimited bandwidth supportsfuture growth

Redline fully manage and maintainhardware


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ASP cost savings

ASP provides major cost savings:

reduced hardware andmaintenance costs

reduced infrastructure costs

reduced support staff costs

low start up and entry costs

system costs based upon usage


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ASP additional benefits

ASP service uses state of the art co-

located servers:

smaller staff requirement

comprehensive service level

agreements low down time

upgrade path to in-house systemas required

provides industry standard and

state of the art technology

extremely scalable web basedclient interface


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the data warehouse


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data warehouse

daily update from live database

allows off-system (low impact)management reporting

Microsoft reporting servicesintegration enables in-house reportcreation

month end snapshots automatedfor trend analysis

provides a platform forsecuritisation reporting


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securitisation


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securitisation

Redlines securitisation specialistscan:

develop an initial set of standardreports based on our existingreports with any refinementsdemanded by the securitisers

setup and document the initialreporting, then train your staff in theproduction of new reports if required

provide mechanisms for

reclassifying accounts based onperformance or a change in the rules

be able to track the movementbetween portfolios at account level


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change management


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change management

Redlines change management specialists

can:

guide you through the process of

implementing the new system from

specifying hardware through to

performance tuning the finished

platform

assist with process re-engineering

provide a point of contact for the

project manager


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support and training


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support and training

training team offers in-house usertraining and refresher courses

administrator training at Redline

offices

fully staffed support phone

number for ASP Solution

online support system for loggingand tracking of issues and change

requests


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case study


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customer requirements

1. replace the legacy mainframe / dumb terminal systems

with a configurable, intuitive and scalable platform

2. replace the telephone data-capture process

3. provide a platform to seamlessly manage a loanthroughout the entire lifecycle

4. assist in re-engineering, streamlining and automating of

processes

5. provide a platform that would allow the introduction ofnew products and services with no alterations to the

software

6. Integrate with existing CFS software and have the

capability to produce multiple document types


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the Cognition solution

1. introduce the Cognition Front Office system to the business

interfacing to and retaining the legacy credit agency and decision

engine

2. introduce the Cognition Back Office system writing interfaces to the

print fulfilment and plastics fulfilment operations

3. analyse and identify costly, inefficient and unnecessary business

processes removing, automating or refining as required


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Cognition customer benefits

the electronic data capture and proposal system frees call centrestaff to focus on more proactive duties and reduces the possibility oferrors, improving data quality

the use of browser technology has led to a system that isindependent of the users location and intuitive, increasing the appeal tothe end user and cutting training times for new staff

the combination of browser technology with the choice of databaseand platform means that the system grew with the business in an

affordable and linear way


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Cognition customer benefits

the high level of process automation has meant that employees are

released from the burden of repetitive tasks, and are free to

concentrate on customer-focused activities

the emphasis on configuration combined with user focused

maintenance system has meant that CFS can be autonomous in terms

of system maintenance and time-to-market is reduced for new

products

the business has seen substantial growth since the introduction ofthe platform, growing eight fold in just 3 years.


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any questions?


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Cognition Retail Presentation

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