Coaching Leaders to Create a Culture of Engagement and ... Wood-DES-KCHA-LCB.pdf · Washington...
Transcript of Coaching Leaders to Create a Culture of Engagement and ... Wood-DES-KCHA-LCB.pdf · Washington...
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Washington State Lean Transformation Conference October 18, 2016
Coaching Leadersto Create a Culture of
Engagement and Improvement
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Washington State Lean Transformation Conference October 18, 2016
“The only way to do great work is to love what you do.”
- Steve Jobs
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Washington State Lean Transformation Conference October 18, 2016
Purpose Capability
ProcessManagementSystem
Mindset
Res
ults
Mod
el
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Washington State Lean Transformation Conference October 18, 2016
Transformation at KCHA:A PDCA Story
Presented bySean Heron and Job Pangilinan, KCHAPaul Houle, DES Senior Lean Consultant
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Washington State Lean Transformation Conference October 18, 2016
KCHA’s Cultural Journey
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1.A Software implementation challenge
2. Piloting Lean ‐ a popcorn approach
3. Continuous improvement ‐ a strategic alignment
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Washington State Lean Transformation Conference October 18, 2016
A Software Implementation Challenge
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• Understanding the business requirements
• Staff engagement and buy‐in
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Washington State Lean Transformation Conference October 18, 2016
Piloting Lean - a popcorn approach
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• Tapping internal and external lean experts
• Training everyone on problem solving
• Staff engagement (staff empowerment)
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Washington State Lean Transformation Conference October 18, 2016
Continuous improvement -a strategic alignment
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From ToAll departments Model unitsClassroom teaching CoachingSilo processes Value‐Stream
Push Pull
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Washington State Lean Transformation Conference October 18, 2016
Purpose Capability
ProcessManagementSystem
Mindset
Res
ults
Mod
el
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Washington State Lean Transformation Conference October 18, 2016
The Journey Continues . . .
• What one image to illustrate?• Pic of huddle?
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Washington State Lean Transformation Conference October 18, 2016 11
Creating alignment of mission and improvement initiatives – using Value stream mapping
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Washington State Lean Transformation Conference October 18, 2016 12
Building a learning community with other housing authorities
(First Quarterly Meet‐up of Housing Authorities around Puget Sound)
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Washington State Lean Transformation Conference October 18, 2016
Coaching Problem Solving at LCBPresented by
Rick Garza and Jim Goodman, LCBAriana Wood, DES Senior Lean Consultant
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Washington State Lean Transformation Conference October 18, 2016
What was happening at LCB
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Projects
Business Mapping
Coaching
Improvement ProjectsPeople Focus
Leader Coachingbuilding
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Washington State Lean Transformation Conference October 18, 2016
Workplace Learning
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Learning Applying
BasicConcepts
GuidedPractice
On‐the‐JobCoaching
ChallengingExperiences
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Washington State Lean Transformation Conference October 18, 2016
Model Line Approach
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Manager
Supe
rviso
rTeam
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Washington State Lean Transformation Conference October 18, 2016
Manager’s Experience
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Washington State Lean Transformation Conference October 18, 2016
Director’s Experience
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Washington State Lean Transformation Conference October 18, 2016
Coach’s Experience
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Purpose Capability
ProcessManagementSystem
Mindset
Res
ults
Mod
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