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CMAeMagBI-MONTHLY MAGAZINE OF CHANDIGARH MANAGEMENT ASSOCIATION

May 2010Issue 3

A Tribute to Dr. C.K. PrahaladCritical Issues of Skills Gap

SHGs Succeed in PunjabCompetition Law

Empowering Women Worker

Deprivation of a Tourist Plac

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Contents

Foreword

A Tribute to Dr. C.K. Prahalad: Management Guru

Critical Issues of Skills Gap in Indian Youth

Breaking Myths-SHGs Succeed in Punjab Also

Effective Communication At Work

Exploring Health & Herbal Tourism in North

Indian Banking in the Global Context

Self Appraisal A Psychological Tool of Management

Competition Law : Part-1, Introduction And International Position

DNA Computing: New Computing Paradigms

Employee Retention Strategy in Service Industry

Taking a Look at HR Outsourcing

Empowering Women Workers in Garment Industry

Eagle's Nest!

Jammu & Kashmir Deprivation of a Tourist Place

Punjabi Juttis The Ethenic Choice

Events-2010

Office Bearers

President

Col. Karamjeet Singh (Retd.)

Director

ontinental Group of Institutes, Mohali

Vice President

Dr. Gulshan Sharma

Director

Foundation of ITFT, Chandigarh

Secretary General

J.N. Vohra

Textile Consultant

Joint Secretary

Dr. T.L. Kaushal

Dean

ernational Business School, Chandigarh

TreasurerCA Vivek Goyal

Past President

Anil Kohli

Editor

cma.chd@gmail.comhttp://cmaupdate.blogspot.com/

Mob. : 9814556072

Chandigarh

Management

Association

HANDIGARH MANAGEMENT ASSOCIATIONC/o Bhartiya Vidya Bhawan

Plot No. 5, Sector 27-B, Madhya MargChandigarh-160019, INDIA

Tel .: 0172-2656031, Fax : 0172-2639548Website : www.cma.net.in

email : cmachandigarh@yahoo.com

Affiliated to

ALL INDIA MANAGEMENT ASSOCIATION

CMA

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Foreword

The overwhelming response to the first two editions of CMA eMag is conspicuously delightful &encouraging. This is evident from the feedback received from all quarters including members & non-members on one hand & many fold increase in the number of contributors to the contents of themagazine. It had been our endeavour to incorporate suggestions received from our esteemed readersto improve the quality of the readings & cover multifaceted fields of management & contemporaryinterests.I am sure that readers are anxiously waiting for the third issue that caters for every readers includingbudding professionals' interests.

The main focus of the magazine has been to facilitate an enabling platform to the members to expresstheir viewpoints, publish research articles and give vent to their writing skill.

I would like to express my thanks to the members who contributed to the magazine & urge them tocome forward with their valuable contributions & suggestions. Let us all make the magazine a

resounding success.

Wishing you a happy reading.

Col Karamjeet SinghPresident-CMADirector- Continental Group of Institutes

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Dr. C.K. Prahalad, my batch 15% + YOY as against 3-4% inmate from Indian Institute of US, Europe & Japan in volumeManagement, Ahmedabad terms.(1979 batch) passed away onSaturday, 18th April, 2010 Those two amazing days with

after brief illness in a hospital legendary & Iconic CK are stillin San Diego. The whole absolutely fresh in my memorycorporate & management & I personally benefited fromworld held CK in the highest being that much closer to him,esteem & his book "Fortune at being the only IIMA guy to getthe bottom of the Pyramid" has relatively closer to CK leadingbeen acclaimed to be the best to almost 2 hrs of personalever lateral thinking book quality time with the legend. through lateral thinking whichwr it te n in Ma na ge me nt catapulted him into one of theCircles. I regularly kept in touch with leading Management Gurus of

CK over the mail & he was not the world who also hadI was extremely fortunate to o n l y h e l p f u l b u t wa s phenomenal impact on allhave spent two days in extremely affectionate & gave leading business houses ofWockhardt in 2007 with CK as me a standing invitation to India & a few leading ones inhe was popularly known. I can visit him to US, which I was the west, which has a lot to donever forget those two contemplating but for his with his up bringing &wonderful days which he has untimely demise. He was in knowledge of India & itshad animated deliberations excellent health until 18 p h e n o m e n a l p o t e n t i a lw i t h t h e e n t i r e t o p months ago & I never had an beautifully captured in themanagement wherein he iota of an indication that his biggest block bus ter offreaked out of absolute lateral sickness could take him away management books " Bottomthinking for life sciences, which so quickly at a relatively young of Pyramid" a copy of whichfor us was inconceivable in age when compared to today's was gifted by him to all of usterms of expanding to huge life expectancy particularly in with his autographs -a lifetimerural markets of India, which US. I was extremely shocked & Prize Possession for me

for large Pharma organizations pray to God Almighty that the indeed.in India even till today has not great departed soul may rest inbeen the case, although peace!!! CK may physically not be therecompan ies li ke Mank ind but he'll continue to inspire aPharma, Ranbaxy, Cipla this As alumni of IIMA, all of us whole host of multitudes ofyear have clearly mandated should be extremely proud of Indians from all shades of lifethis to be the next waive of this great man who being a all over the world.growth enablers for the very humble soul fromPharma industry, which is Coimbatore revolutionized Amen !!!growing at a robust paces of management thought process

A Tribute to Dr. C.K. Prahalad:

Management GuruDinesh DuaCEO & Whole Time Director, M/S Nectar Lifesciences Ltd.

Dr. C.K. Prahalad

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Skills gaps among youth are a workforce. It's high time that aren't really as easy as it wasmajor concern in India. What it effective st ra tegies ar e sometime back. The age istakes to be a Corporate' muse, implemented in order to face competitive and the world isis simply missing in today's this uphill task of imparting getting fierce.youth. What are the reasons? right education and right skills. Skills Gap

Who is to be blamed for such a If you thought, only your Let's make things simpler forstate? And do we even realize braced up technical knowledge you, may be you are a victim ofthat a situation has come would fetch you your dream 'skill gap'. Stunned? But it'swherein we strictly need to job, it might just be your essential that you accept andstrategize plans to escalate hallucination. Corporate are start working upon themand meet global standards in certainly looking out for before things get out of controlorder to be counted among something beyond your basic at your workplace. Skill Gap isworld class in competence know how of the subject theses primarily defined as differencegrade? days. Employability skills, as b e t w e e n a p o t e n t i a lKnow ledge , sk i l l s an d we call them are a blend of employee's present skills vs.resourcefulness are critical in several parameters. So how is the skills required to meets u s t a i n i n g a n a t i o n ' s it exactly that you develop expectations of the job.

reputation in the wor ld these skills to be employers' If you are deficient inmarket. A robust pipeline of muse?rendering services up to a level

talent is essential in order to Corporate world is getting that is expected out of you, it'stake India as a nation to the more fierce and competitive high time that you hone thenext level. So, what is it that is with every passing day. And expected set of skills well andleading to skills gaps among it's definitely not child's play to take our words, it's never tooyouth in India? Reasons for the evolve out as an influential late! But if you keep piling yoursame are not difficult to candidate amid several p ro fess iona l woes anddiscern. New private colleges probable employees. So, what caressing your grudgesare producing students with is it exactly that you can instead of bridging the gapuneven substance. A lot of pursue to go a step ahead and between your present skillsinstitutes cannot keep up with reach the next level to and the organ iza t ion 'sthe changing trends in professional stardom? Read

requirement of set of skills,particular subjects and syllabi. through to know more about you probably are still off track.Students churned out by the same. These skills are a blend of softvarious institutes aren't well

We are living in an era where as well as technical skills. Ifequipped with essential soft

finding jobs isn't really a cake you think you can't work outskills.

walk. You got to possess yourself, initiate to your higherCritical Issues exceptiona l employab il ity authorities about conductingThese are some issues which skills to crack a coveted training wherein you would beare crucial and need to be i n t e r v i e w. E m p l o y e r s ' imparted essential tactics as toattended. India is in urgent expectations of candidates how to deal with a particularneed to generate skilled ha ve be en un de rg oi ng craft.professionals and efficient transformations and things

Critical Issues of Skills Gap

in Indian YouthDr. Gulshan Sharma

Executive Director-ITFT College Chandigarh

Ph.D (Service Industry) ACTE (WTO) Spain, WT (USA)

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CMAeMagThe day you fill up your skill how you learn, stay abreast and implement thingsgap that is when you actually with the latest job-profile incorporated at theac hi eve 'P ROFESSIO NAL updates and implement them earliest.NIRVANA'. The right skills in even when you are not asked Corporate love to workthe right place and at the right to, in your own way. But don't with people who aretime is something you can just 'PARROT' though, ALWAYS flexible to try out thingsattain only if you keep look out for INNOVATION.

a n d b r i n g i nenduring, without giving up. So, invest in yourself, crave to innovations. Always beSELF ASSESSMENT is the key, know more and just have the enthusiastic to pushknow what you are, it's always right attitude, and remember the edges.good to have oodles of A T T I T U D E a n d n o t Employers like to hireconfidence in your calibre but ARROGANCE! people who always takebeware of becoming a

Read following to know more: initiative to do tasks'NARCISSIST'. That would be

without being ordered. Your attitude towardsthe first step to your CAREER-Appreciation comes toyour work reflects a lot aboutC R E M A T I O N ! H o n e s tthose who take thatyour substance. If you think judgement about yourextra leap and godedication is confined to a timecapabilities is a pre-requisiteb e y o n d n o r m a lslot of 9-5, the time is nearbefore you choose a career.expectations.when the house of cards would

And the golden rule that works collapse. The real efficiency is Something that goesbest is keep IMPROVING. If judged when you show pro without saying is thatyou were just flaunting a cap,a c t i v e n e s s t o wa r d a n you got to have goodstrategize your goals to addunexpected task that pops up. m a n n e r s ,that feather as well, for that is

organizational skills If you have a habit ofwhen the world recognizesand conduct.whining at things, youyou.

would definitely have to Developing these skills is ofCombating Skills Gapc h a n g e y o u r paramount importance and

The most effective way toperspective. You have needs to be developed and

combat skill gap is to enhanceto exhibit an attitude nurtured from time to time

your awareness about your jobthat spells positivism. Employability skills are yourdomain, study more and gainYour behavior towards best friend at workplace. The

as much knowledge as you others matter a lot as more you have it, the more youcan. Work on your soft skills,well. achieve and get closer to yourv o l u n t e e r a n d A V O I D

Employers certainly dream designation. So, don'tdisplaying an impression of I-expect you to be a fast blink too much, get set and go!am-not-interested. Ask forlearner. Grasp quicklyhelp if you get stuck, that's

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Punjab, the name is taken to imply Punjab, the women are still in need agreed to link the dairy group witha prosperous state where the of empowerment and look forward their existing marketing networkconcept of Self Help Groups to being members of SHGs, once The women by 2008 were(SHGs) is alien and not required as the concept is understood and collecting 150 litres of milkin the comparatively under internalized. The three success

developed parts of India. This is a stories summaries below and amyth; the concept is required, short excerpt on the variedthere is a deep hunger for credit interactions with SHGs and officialsand easy access to credit amongst that follows provides an insightits women and once shown the into the SHG concept in Punjab.pathway; the concept is adopted The profile of the SHGs featuredenthus iast ica l ly . The only would have changed as the groupsdifference if any, is in the quantum evolve over the years and officialsof funds sought for from banks or involved move out on transfer, butvide internal loaning as also the lessons learnt remain relevant. everyday after starting from 50subscribed to; both are higher It is to be noted that the number of litres or so only in 2007. Thethan the conventional amounts in SHGs was over 3000 in Rupnaagr, increase in self confidence of themost parts of India. Normal SAS Nagar and Nawanshahr women is tremendous, with thesubscriptions will often start at Rs districts by 2009, this article

shyness exhibited at first now100/- per month per member (Rs reflects mainly the needs and gone.20/- or so in most parts of India); aspirations of these SHGs as they Success Story Two - Mehndipurloans from banks or the demand evolved so to say. SHG at Nawanshahr District -for a loan would also start at a Success Story One - Milking Punjab -minimum of Rs 25,000/- or so as Profits: Rural Women & The Mehndipur SHG, functioning atagainst Rs 10,000/- in most parts Dairying - an initiative of vi l lage Mehndipur, Distr ictof India; but the overall concept of Ambuja Cement Foundation ( Nawanshahr emerged as a majorSHGs as mandated is certainly ACF ) at Ropar example of success amongstadhered to. Out of the 32 SHGs promoted by entrepreneurial SHGs by earningThe normal perception around ACF in District Ropar, the women of Rs 1150/- on an average per2000-02 was that Punjab could not Arjun SHG in Village Alampur member within three years or so ofhave a vibrant SHG movement, formed the SHG in 2003 and after its formation. This SHG focusedhowever, field level experience saving around Thirty thousand upon entrepreneurial activitiesbased on efforts to grow the Rupees, which they saved @ since its inception, the SHG,movement since then indicates Rs.50/- per member per month, 13 formed in June 2002, with 10that within the economic success women of the SHG joined by 9 members, all from the scheduledo f other women of the village decided castes, decided to save Rs 50/- per

to form a Group to do Dairying month per member. The Groupcollectively. Some members President Smt Meena Rani andpurchased Cattle through their Secretary Smt Sarbjit Kaur led thesavings and also from the loan of planning and steered the groupRs 25,000/- and subsequently very ably. The then CDPO ICDSRs.1.25 lakh that the Group Nawanshahr Dis t r ic t , Smtavailed from the Punjab Gramin Charanjit KaurBank, Malikpur. The Punjab Milkfed

and her stafinvested considerable time and

Breaking Myths-

SHGs Succeed in Punjab AlsoDinesh K Kapila*Assistant General Manager in NABARD

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efforts in guiding the group andmotivating the members with thethen Branch Manager of PunjabNational Bank, Shri SK Puri. Thegroup had a few members whoknew the skill of stitching andtailoring as also embroidery. Theymotivated the other members to

join in and to learn the activity.Secondly, the method of sharing

income / losses transparently wasalso decided upon. This was to beon the level of skill and effort put inthe activity -

(d) Social mores however continuemain success and aspect of thisto be a strong negative influenceSHG. There are no defaults to theas regards women, speciallybank and three members haveenforced by the establishedturned entrepreneurs. Theopinion makers at villages, at thedemonstrative effect of the grouplevel of sarpanch / ex sarpanch etchas been immense.Even the police is observed to beThe Interactions with SHGsbiased against women in notingand Observations in Brief.complaints from them. Socia(a) First, what would be reallypower structures continue to berepresentative of residents ofvested with men even if the womensmaller villages dotting the kandiare elected to certain positionsareas in Punjab; - from threeThe women support SHGs as thisvillages near Anandpur Sahibfacilitates access to empowermenttown, the following was noticed -and a collective approach toNot a single woman - fromproblems. Rural women, onceamongst all present from ageaware and trained in financiagroups of approximately 18 to 45,literacy - especially rates ofwas reading a newspaper orinterest and fixing instalments -magazine. Reading was strictlya r e f o u n d t o g e n e r a l l yreligious, if at all, There was nodemonstrate a higher degree ofawareness about products of

financial literacy and awareness asbanks, either of asset or liabilityalso discipline than the menclassification, Literacy was uptoWomen were also found to beclass VIII normally with a few

ranging fromserious in learning the concept andmatriculates, but literacy skills

procuring orders to designing toadopting it. Marketing facilitationwere lost due to lack of application,

actually cutting the dress. Theis a major demand by SHGA felt need for subsidy or grants

group acquired 7 foot operatedmembers as social mores preventfrom the government was

sewing machines from the threemany from considering venturingmaximum amongst members,

bank loans availed by them with noout to even nearby towns forS m a l l c r e d i t n e e d s f o r

defaults. Income generation hasmarketing their products. Qualityconsumption expenditure was

boosted their economic status asof products remains a gray areafound to be the main demand.

also their self esteem considerably.though individual success stories(b) At a village in district

Third story of SHG Kalam nearare occurring. The deep felt needNawanshahr, near an industrial

Nawanshahrof these women to access creditbelt, where a major commercialA multi- activity SHG withand opportunities can only be feltbank had decided to be pro active;

Infectious Enthusiasm - with 20and understood by interaction.it was found that, Small credit

members and savings of Rs 50/-In addition to the above, a deepneeds, specially for operations -

each from a village called Kalamhunger for economic progress andsay Rs 7000/-, a washing machine

near Nawanshahr town, with afinancial prosperity is noticed veryfor Rs 15,000/-; Rs 5000/- for

predominant presence of lowerclearly amongst women in rurathree women to start making

income families, the interactionareas coupled with a strong desiredetergent powders, Rs 25,000/- to

with SHG Members is stimulating,for infrastructural amenities. Whilestock items at a shop, Rs 50,000/-

they are all excitement andaddressing the needs of rurato repair a house etc. were the

enthusiasm, One member whenPunjab, the policy makers have tomain demands. Dairy animals to

asked about the advantage ofensure that the women and theirbe added, by individual members,

belonging to a group, statedneeds are addressed equally.were another demand from

succinctly that she fractured her

members of SHGs. The need for aleg, she was given Rs 2000/- tangible security by the localimmediately as assistance by the

branch head was the main obstaclegroup at her residence, what more

* Dinesh K Kapila is Assistantin credit outreach inspite of nocould be the usefulness. The group

General Manager in NABARD andneed to demand the same.members are literate (normally

learnt extensively from his field(c) At villages near ChamkaurClass X) and state that they attend

experiences while implementingSahib and near Daburji, which areall functions together; they enjoy

the concept of SHGs. This article ispartially urbanised and have abeing together and discuss family

written in his personal capacitymore aware profile, women wereproblems also in meetings. The

and does not reflect the views ofound to be extremely desirous offeeling of belongingness is

his institution.earning and adding to the familypalpable in the group, this is the

incomes.

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Communication is a very before.

d i f f e r en t f u n c t i o n f o r Effective Listeningmanagers for the simple Listening in my opinion is onereason that everybody of the most importantassumes that only he can ingredients for success incommunicate well others virtually all aspects of life

h a v e d i f f i c u l t i e s i n personal and professional.c o m m u n i c a t i o n . Unfortunately, it is also one ofU n d e r s t a n d i n g a n d our greatest weaknesses.appreciating some of the Slighter improvement in ourimportant day to day state of listening skills can payyour opinion, influence evenaffairs of being controlled and enormous dividends in the waypower, to get something done.criticized by others will help us of:At times you insist on gettingrespond well to the situations. a) Better relationshipsyour way, or think of clever andThis will help lower the stress creative ways to get others to b) Enhancedlevel and one can certainly think differently. That is all part performancebegin to have a lot more fun. of business, little realizing that c) Stress reduction

While I pen down my thoughts what hurts most to the person Just ponder over the followingon that v ita l issue of you control is what goes on and reflect on your owncommunication, one of my within him his feeling and listening skills at work.goals is to convince you that it emotions. a) Do you truly listen tois okay, to be happy, kind, W h e n y o u c a n m a k e your colleagues?patient, more relaxed and allowances in your mind for the b) Do you let then finishforgiving. It is to your fact that other people see life t h e i r t h o u g h t sadvantage personally and differently than you do, you before you take yourprofessionally. You will feel will experience far less internal time?more inspired, creative and struggle. Be sure, most people

c) Do you sometimeswill help you to make an even don't like to be controlled. Itfinish sentence forgreater contribution that you creates resentment andother people?do right now. adversarial relationships.

d) In meetings, are youControlling Effectively As you abandon your urge top a t i e n t a n dIn businesses, there are many control others, people will beresponsive or aretimes you wanted to have a more incline to help you; theyyou impatient andmeeting of the minds or you will want to see you succeed.reactive?needed others to do the things When people feel approved as

e) Do you allow wordsas you do. Sometimes, you they are rather than evaluatedfrom others to sinkforce yourself and your ideas on what they should be as perin or do you assumeon those you work with. In your thinking, they will admireyou know what thecertain instances, you exert and respect you like never

Effective Communication

At WorkCol (Retd.) B.M.SabhlokCorporate Trainer

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Respect others feelingsperson is trying to member of your staff is an

say, so you jump in? individual, not a robot, and beEveryone deserves to beaware of each one's quirks andtreated with respect even ifF o r m o s t p e o p l echaracteristics and way ofyou justifiably get angry orlistening skills needdoing things. Don't try to crushdisappointed. Don't be rude orimprovement.

the headstrong individualsinsensitive to other humanPeople who listen well arewho think they know it all, givebeing. Sometimes, peoplehighly respected and soughtthem their space, from time tobelieve that if someone isafter and make one feel goodtime, but don't let the things godoing his job well; pull himand special. Since effectivetoo far; give them praise, butdown since you are unable tolisteners are loved by thedon't let them think they areperform equally. It alwayspeople they work with theyinvincible. If someone who isseemed to me; however that ifavoid many of the mostshy but shows potential, givesomeone is doing his job wellcommon stressful aspects ofe n c o u r a g e m e n t , m a k eand I am one of thework namely:individual know that he/she isb e n e f i c i a r i e s o f h i s Backbitinga valuable member of theperformance, that's all, speak Resentmentteam.to him with gratitude and

Sabotage respect. But even beyond what Criticism is only acceptable if itGood listeners are most sought

is right and wrong, it is just l e a d s t o p o s i t i v eafter persons, you want to

smart business to speak to communication that willreach out and help them.

others with love and respect. eliminate errors and enhancePeople tend to be loyal to good

performance. There is a veryPeople need and deserve tostraight forward method off e e l a p p r e c i a t e d . M yticking off:suggestion is to go out of your

way to make those you work Be absolutely honest

with feel that you genuinely and say what needs to be said.

appreciate them. Praise often. Keep the meetingDish out compliments. If it is at completely private

all possible and appropriate unheard and unseen.send a card, e-mail or Cri ticize result andhandwritten note. Make a performance not thephone call or a letter, look the individual.person in the eye and tell them Show the person howlisteners because you canhow much you appropriate to improve.emote with them.them. On occasion if you can

Look the person in theEffective listening allows youdo i t and again when

eyes when you speak.to avoid a great number ofappropriate, send a small gift

Build the person up atm i s t a k e s a n dor token of your appreciation.

the end.misinterpretation. Being moreMake your appreciation

attentive to what others are Re-emphas ize the

known. Do all of these often.saying also help you avoid person's good points,B y r e m e m b e r i n g t o

many interpersonal conflicts. so that his/her selfcommunicate and appreciate

confidence is retained.This is one of those powerfulthe people you work with, your

strategies that can generate Are we trying to understandbusiness relationships will be

immediate an endur ing other's view point andenhanced and you will be

results. You may have to work emotional makeup? If this isactively make everyone's day

at it a little but if you do, it will the attitude we imbibe, thea little brighter including your

be well worth it. Besides, being communicat ion w i l l beown. It doesn't matter whether

liked and admiral you will find successful.you get anything in return.

yourself becoming calmer andAlways bear in mind that every

more peaceful as well.

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Fast pace of Life, Tensions, euphoria have just started based on Ayurveda treatment,Mental Stress and Strains, etc penetrating into the Asian which is thought of as a lifehave once again crated interest markets such as Taiwan, Japan, science, and includes yoga,in a holistic approach to health- T h a i l a n d , S i n g a p o r e , meditation, and the natural anda conscious return to nature. Indonesia, Malaysia, Nepal and spiritual sciences. It looks at aAmong many segments of India Indication that such a person as a unique individual,tourism product, health concept is on the rise globally, and seeks to understand to

tourism is now gaining which offers a blend of modern correct the imbalances andpopularity in India as well. The faci li ti es and trad it iona l restore the innate intelligencepeople are increasing ly rejuvenation therapies. Asianbecoming health-conscious health resorts are on theand are travelling to different increase with the tide changingclimes to get treatments. This from a mostly male activity toa l s o a f f o r d s t h e m a n more and more women lookingopportunity to see attractions for the benefits offered. In theof the region and to have a peep USA people spend more thaninto the cultural heritage and one billion dollars annually onsocial l i fe of the local anti-ageing/medical aestheticcommunity. The younger treatments.generation is also seeking The business of well-being is

escape from work related estimated to reach one trillionstress. The fast pace of life, dollars by 2010. Spa holidays,tensions, mental stress and wellness stores shopping for

and harmony of the person. It isstrains, modern societal vitamin pills, sipping herbal teaalso known to promote positivepressures and today's way of in tea temples and massagehealth, natural beauty and longlife have once again created with scented lavender oils willlife.interest in a holistic approach to be increasingly used by theNaturopathy sees health andhealth a conscious return to people in future. 'Holism shops'

disease in holistic terms takingnature. and 'Wellness stores' will crateinto account the inherentThe Business of 'Well Being' the next trillion fortunes for therelationship between thenew millennium,' Wellness isConsumer's perspectives onindividual and cosmic spirit, theconsidered a way of life and ahealth focused on fitness andindividual and the cosmichuge industry. It's abouts e e k i n g h e a l t h r e s o r tconsciousness energy and

healing the mind, body andexperience as an alternative or matter, naturopathy seeks tosoul'complement other leisuretake human beings not onlyactivities besides an organic The major characteristics ofback to nature but also back tosense of well being from beauty wellness are: active protectionthe fundamentals of nature.and artificiality coupled with of health, regular exercise, aYoga is believed to be one of thespiritual renewal, are some of health diet, avoiding hazardousmost extraordinary spiritualthe reasons which have given a substances, regular relaxationsciences that mankind has everfillip to the promotion of health and stress management, anddiscovered, which covers thetourism in the country. an environmentally friendlyentire field of our existenceapproach to life.Similarly, health resorts 'spa'from the physical, sensory,are mushrooming in developed Ayurvedic healthcareemotional, mental and spiritualnations and this growth and the Health Tourism is basicallyto the highest self-relisation.

Dr. N.K.SharmaITFT College-Chandigarh

Exploring Health &

Herbal Tourism in North

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Meditation results in increased business. unable to launch projectsrelaxation, unlocking the themselves, they may inviteIt is relevant to reproduce herestorehouse of energy within the the private sector including thefrom the National Tourismbody. Its benefits include a non-resident Indians for settingPolicy-2002 about promotinggreater sense of relaxation in up health and herbal resortshealth tourism in the country.mind and body, greater and spas in this region. Suitable India is today being ' re-

flexibility of thinking, an ability incentives and concessionsdiscovered' by the world atto meet situations with need also to be offered to thelarge for the depth of itsfreshness and insight. Today, a entrepreneurs and developersunderstanding of its physical,large number of corporate for taking up such projects.mental, emotional and spiritualhouses are teaching their These states may also con-manifestations of the worldsexecutives the benefits of ordinate to have an integratedand the humankind. Inmeditation. health and herbal tourismparticular, India has traditionsKerala has successful ly policy and plan for not onlythat focus on the holisticexploited its exotic places and sharing their experiences andhealing of individuals and onresorts for providing Ayurvedic resources but for organizingelevation the individual to ahealthcare to the people with inter-state herbal tours as well.higher plane of consciousness95 percent of foreigners who and awareness. That can be These tours should also includespecially come to the state for India's most unique tourism visits to other places such as

treatment and the rest well- product- holistic healing and fo rt s, pal aces , temp le s,heeled Indians. The State rejuvenation of the individual monasteries, historical &tourism department has a fo rm every d imens ion- a r c h a e o l o g i c a l s i t e s ,master plan for a hill station to physical, mental, emotional handicrafts centers and placesbe spread over 12,500 acres of and spiritual and in doing so, it which offer ethnic cuisine.land in central Kerala, which will will capture the essence of the Development of this form ofbe a ' ' hol ist ic health best of India philosophy and tourism, besides enlarging thedestination''. When Ayurveda culture for international and existing scope of tourism,emerged as a potential draw, it India visitors alike. would also bring considerablewas judged both compatible Northern States offer economic benefits to the peopleand unique enough for the immense potential and even to those who aretourism department to include living relatively in lessNorthern Indian States ofit in its marketing effort. This developed areas and thePunjab, Haryana, Himachal

has resulted in the creation of a farmers who cultivate the herbsPradesh, J&K, Uttaranchal andlarge number of employment and medicinal plants.Chandigarh, on account of theiropportunities of the local topography and terrain, offer The states should also earmarkpeople besides helping farmers immense po t en t i a l f o r sites for setting up health andin the cultivation of medicinal promoting health & herbal herbal resorts and developherbs and plants. For the classy tour ism. However, these necessary infrastructure suchtourist coming to Kerala, states, while promoting their as roads, power and waterAyurveda is more attractive distinct tourism product, have supply etc. Till the time newthan the scenic charms of the so f a r n o t g i ven any resorts are developed, stateState. consideration to develop this tourism authorit ies cou ldInspired by the growing fast emerging segment of the c o n s i d e r i n t r o d u c i n ginterest in health tourism, tourism industry. p a n c h a k a r m a , y o g a ,K a r na t a ka , R a j a s t h a n , meditation and naturopathyIf the state government areUttaranchal and many other programmes in some of their

states have started promoting selected establishments.it as integral part of their overall Awareness campaigns to maketourism spectrum. the local people aware aboutIn India, many 5 star hotels the value to preserve the

have started offering an array medicinal plants and herbs andof treatments based on Indian to cultivate the same onsystems of medicine importing scientific basis need also be

East meets West philosophy. carried out by the stateAnother big name in the spa A y u r v e d a a n d f o r e s tboom is the beauty czarina departments in tandem withShahnaz Hussain, who has the local panchayats and thebought a 30 acre spread in tourism departments.Dhauj in Haryana to expand her

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In September 2008 , America's North America. Profits plummeted enabled the UK more effectivelyone of the biggest investment across the board, and as a group than some continental Europeanbank, Lehman Brothers, collapsed the l ar ges t bank s in the countries to mobilize savingsand initiated chain reaction of Netherlands, Switzerland and the which might otherwise have laine c o n o m i c , f i n a n c i a l a n d United Kingdom registered a net dormant, and there are a numberpsychological crisis which very loss. Japanese banks profitability of studies which illustrate eithersoon overpowered the entire also remained poor due to low net cross sectional or time seriesglobe. The evolution of crises interest margins. co rr el at io ns bet ween th e

I n v i e w o f t h e g l o b a lstarted in the early 1980's in the development of basic banking anddevelopments, and the diverseUSA, due to deregu lat ion; financial systems and economicchannels of transmission, there isfinancial assets grew more rapidly growth. It is highly likely that ina n e e d t o a n a l y z e t h ethan the real sector. This process India financial deepening; in thedevelopments in Indian banking.further gathered speed by the sense of the extension of basicIn a cross-country perspective,following events: banking services and sound credit

The stock market boom in the Indian banking sector has extension to sectors of thesecond half of the 1990s, displayed healthy trends, as population currently largely The mortgage-housing boom compared to China, USA, UK and outside the banking system wouldthat began in the late 1990s, Japan. The significant aspect is be positive for welfare and growth.

that India has so far never But we cannot extrapolate from And the rapid pace of witnessed a banking crisis. Some the beneficial impact of financialfinancial innovation in the pastof the reasons for India's deepening and sophistication updecadeinsulation are: (1) credit to a point, and assume that stillGlobal Financial Crisis

derivative market not properly more f inanc ia l deepening,Banking all over the worlddeveloped; (2) regulatory innovation and complexity iswitnessed disaster due to Globalguidelines on securitization do not limitlessly beneficial. Summingfinancial crisis. The decline in thep e r m i t i mme d i a t e p r o f i t up it can be said that there is needglobal outlook that started in therecognition; (3) close co- for balanced approach for financialmiddle of 2008 continued throughordination between supervision of liberalization and financialout 2009, although signs ofbanks and their regulation. deepening, as it depends upon thestabilization have begun to

supervisory and regulatoryBalanced approach foremerge. Globally, there wasstructure if the country.financial liberalizationdecline in bank's profits, but theReferences : Reserve Bank ofLord Adair Turner said that theway banks have been affectedindia(2009), Reprt on Trend andsensible conclusion on the overallby the crisis has differed

progress in banking , October 2009,benefits of financial intensity andsomewhat according to thefinancial liberalisation, wouldcircumstances in their respective

*Lord Turner ,Chairman, Financialseem to be that it is valuable up tohome markets.Services Authority, United Kingdom,

a point in some markets, but not inIn US there was a surge in bank at the Fourteenth C. D. Deshmukhall markets and not limitlessly.failures in 2008. A total of 25 Memorial Lecture on February 15,There is a strong case that thedeposit-taking institutions failed, 2010 at Mumbai)development of a modern financialwith combined assets of US$ 372

See , e.g. I.R.G.King and R.Levine system, combining banks andbillion, about 10 times higher thanFinance and growth: Schumpetercorporate bond and equityduring the previous peak in bankmight be right Quarterly Journal ofmarkets, retail and wholesalefailures in 1993. The failure ofEconomics 1993 , or Rouseeau andinsurance services is stronglyWashington Mutual accounted forSylla, Emerging Financial Markets and

favorable for economic growth.US$ 307 billion of the total and Early US Growth, NBER WP 7448Walter Bagehot argued inwas the largest US bank failure inLombard Street that thehistory. In Europe, the generalsophistication of the nineteenthpicture of bank performance incentury British banking system2008 was broadly similar to that in

Indian Banking in the

Global ContextMonika Aggarwal

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Self Appraisal is considered self appraisal is merely a development tool. When

a n e f f e c t i v e t o o l o f tool of expression, a tool that applied well it can have a long

management. It is perceived may not be projecting the lasting effect on quality and

that an employee's self true image of self, and thus a production elements of any

a p p r a i s a l h e l p s t h e tool of deceit. If the subject business.organizat ion in better

managing the employee and

his performance, skills and

traits. Self appraisal is all

about an honest and earnest

self observation. This relies

on reasoning and examining

one's own thoughts and

feelings, and actions in light

of one's core values. Thedesires to use it as an Here is a beautiful story of aparadox is that it is veryinstrument of genuine self boy called Lali. One day Lalidifficult to indulge in genuineimprovement, it requires a went into a general store inand effective Introspection.great deal of moral courage great haste and reached forThis is so because all ourand integrity. the phone. He asked the journeys to the inner world

owner if he could make a call.are carried out in the light ofLali could be heard talking toour external world. It is worth Thus organisations need tosome lady on the other sidement ion ing here that work on building positiveof the phone. This is what theBehav i o r i s t s c ons i d e r beliefs and values in their

store owner heard.introspection an unreliable workforce. This can be doneLali, Madam, Can you givetool of self analysis as we by holding regular attitudinalme the job of mowing yourgenerally fail to see our own correction workshops orlawn?failings. The secret of all good training sessions on building

self appraisals is hidden in positive values. With the The lady replied, "I already

the honest intention of desirable positive values and have someone to mow my

studying one self. If the beliefs in place, self appraisal lawn.

subject only wants to project becomes a personality But I will mow your lawn fora desired image of him, then

Self Appraisal A Psychological

Tool of ManagementBalwant GurunayAuthor, Poet, Mentor, Attitudinal and Soft skills Coach,Corporate Motivator and Business Strategy Consultant

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half the price of the person water bearer is the manager. thinking.) I planted flowers

who now mow's your lawn." The story goes like this. A on your side of the walk. This

replied Lali. water bearer used to bring way I have been decorating

two pots filled with water to a the pa la ce vases wi thI am satisfied with the boyking's palace every day. One beautiful flowers and madewho works for me.of the pots he carried had a the king very happy. But forThe little boy found moresmall hole in it. This pot could your little flaw I could neverperseverance and offered, "never reach the palace full of have thought of the flowers.I'll also help you walk yourwater where as the other pot So do not worry. I still admiredog and clean the porch.delivered a brim full of water you and believe in you.Again the woman answeredevery day. The story teaches us thatin the negative.This went on for days. The management is not justWith a smile on his face, Laliperfect pot was proud of its about hiring and firingreplaced the receiver. Theaccomplishments where as people, because real lifestore-owner, walked over tothe pot with the hole got sad. people are not zombies afterthe boy and said," Son, I likeAfter a year of what it all. Management is gettingyour attitude and would likeperceived to be a bitter the best out of people byto offer you a job."failure, he spoke to the water encouraging them to do their

"No thanks, "Said Lali. I wasbearer, "I am ashamed for best and letting them know

j u s t c h e c k i n g m yhaving delivered only half of that in spite of their little

performance with the job Imy capacity. The water flaws they are precious. This

already have. I am the onebearer said fi lled with way they shall deliver their

who is working for that lady!"compassion, "As we get back best. Don't forget that even a

If your values are in place you to the palace today I want pot with a hole can bealways want to improve and you to notice the beautiful advantageously utilized.will find ways and means to flowers growing along our My personal experience isdo it. Otherwise even self path , and notice that the that the in spite of all theappraisals are nothing more flowers grow only on your appraisals the best thing tothan a tool to cheat one and side of the path. I always move a person in theother, a tool for building false knew about the hole in you. desirable direction can justfacades to hide behind, It's only my fault that I could be done by using these fourrather than improving one not repair it and nor could I words-self. Thus I strongly advocate get it repaired. [In "I BELIEVE IN YOU".that, for all appraisals to managerial parlance I could

These four immenselywork, the integrity and neither train you to improve,motivating words, if used athonesty of purpose must be nor could I outsource somethe right time and for thein place, both for the training to fill up the gaps.] ...right purpose, will not onlye m p l o y e e s a n d t h e So I decided to turn yourmotivate people to do theiremployers. To elaborate this curse in to a blessing (abest but also motivate themI remember another story m e t a p h o r f o r g o o dto be the best that they canwhere the pot is a metaphor management and lateralbe.for an employee and the

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Abstract : Competition policy practices. This situation has to in restrictions on foreign direct

is concerned both with private be avoided. investment, privatization,

anticompetitive practices and Introduction d e r e g u l a t i o n a n d t h e

with government measures or Once one allows for the protect ion of intel lectua l

instruments that affect the possibility that private firms property rights are all relevant

state of competition in can create barriers to entry or t o t h e p r o m o t i o n o fmarkets. Greater competition foreclose entry to a market by competition in markets" (Lloyd

in product markets can lead to new firms, then improving 2001).

lower prices, greater choice, d y n a m i c e c o n o m i c Competition Law

and increased production performance may well require Greater competition in product

e f f i c i e n c y , u l t i m a t e l y enforcement of policies to markets can lead to lower

contributing to a country's p r o m o t e o r e n s u r e prices, greater choice, and

growth and development. competition. i n c r e a s e d p r o d u c t i o n

Broadly classifying, there are C o m p e t i t i o n p o l i c y i s e f f i c i e n c y , u l t i m a t e l y

two models of anticompetitive concerned both with private contributing to a country's

p r a c t i c e s v i z . ( a ) anticompetitive practices and growth and development.

microeconomic model, and (b) with government measures or Restrictions to competitionmacroeconomic model. instruments that affect the must generally therefore be

The total volume of merger state of compet it ion in removed to enable markets to

and acquisition deals with markets. For example, trade de li ve r the bene fi ts of

focus on India has almost barriers, barriers to FDI, and competition to consumers and

halved so far in 2009 to $ 2.7 l i c ens ing requ i rements to support sus tainab le

billion against $ 5.3 billion last (among others) can influence economic growth.

in 2008, according to global the extent of competitive Indian market has witnessed a

deal tracking firm Dealogic. pressures in markets and so paradigm shift, from regulated

The Act regulates only those are often seen as appropriate e c o n o m y t o w a r d s

mergers and acquisitions, concerns of competition policy. liberalisation since the last

which qualify under the Barriers to trade and FDI, as decade and a half. For

definition of combination well as stringent licensing and attainment of technologicalunder Section 5. In practice, registration requirements can dynamism and international

there may come up a situation in fluence the extent of co mp et it iv en es s, i t is

where a merger may not come competit ive pressures in necessary to have a strong

under the definition of markets and so are seen as na ti onal an ti compet it ive

combination under Section le gi tim at e conce rns o f r e g i m e , w h i c h c a n

5, largely because of the competition policy. Thus, as complement libera lisat ionst

benchmarks p resc r ibed Peter Lloyd has put it: "Policies policy. At the beginning of 21

therein, yet it may give rise to relating to the liberalization of century, 85 countries had

g r a v e a n t i c o m p e t i t i v e international trade, reduction e n a c t e d c o m p e t i t i o n

Competition LawPart-1, Introduction And

International PositionDr P K VasudevaFormer senior professorICFAI Business School, Chandigarh

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CMAeMaglegislation in their respective ways: market access such as import

countries. Another 20 or more (1) Fi rst , int ernat ional cartels, international cartels,

countries are in the process of cartels among multinational abuse of a dominant position

dr af t i ng an d en ac t i ng firms would fix prices or t h r o u g h e x c l u s i o n a r y

competition laws. It has been allocate world markets; practices, vertical restraints,

researched that countries with (2) Second, import cartels which foreclose markets to

competition laws account for and adoption of exclusionary competitors constituted thenearly 80 per cent of the total practices by firms with a first category of restrictive

world output and 86 per cent of dominant position in domestic prac ti ces. GATT and its

w o r l d t r a d e . T h i s market; and s u c c e s s o r W T O h a v e

acknowledges an increasing (3) Third, export cartel and progressively removed or

realization that an appropriate firms with dominant position in lifted government barriers on

legal framework is essential to a home market. trade.

encourage competition. Although the entire WTO References

In the wak e o f these system is based on free trade, Ahn, S. 2002. "Competition,

developments, India enacted yet there is recognition of Innovation and Productivity

the Competition Act, 2002 intervent ions by national Growth: A Review of Theory

(Amendment) 2007 to replace l eg i s l a t i on r e l a t i ng t o and Evidence." Economics

the Monopolies and Restrictive competition. Like the goal of Department Working Paper

Trade Practices (MRTP) Act, establishing a liberal trade No. 317. Organisation for

1969. The latter is no longer policy, the goal of competition Economic Co-operation and

relevant in the changing policy is generally to ensure Development, Paris.

economic scenario. It drew that markets are open and Brooks, D.H. and S. Evenett.

inspiration from Articles 38 competitive which promotes 2 0 0 5 ( f o r t h c o m i n g ) .

and 39(b) of the Constitution, the efficient allocation of Compet i t ion Pol icy and

wh ic h se ek to pr ev en t resources. Competition law Development in Asia. London:

concentration of economic complements trade policy by Palgrave Macmillan.

power and ensure that the ensuring that the reduction or Government of India. 2000.

material resources of the elimination of government Report of the High Level

country are so distributed as to barriers to trade is not negated Committee on Competitionsubserve the common good. by anticompetitive behaviour Policy and Law. Available:

However, it created entry of private firms through the http://www.dca.nic.in/comp/

ba rr ier s to new f ir ms . abuse of market power or mainfile.htm.

Clearances had to be obtained through collusive behaviour. Government of Viet Nam.

for expansion and capacity The vi ew th at pr iva te 2002. Price Ordinance 2002.

licenses under a control anticompeti tive behaviour Hanoi.

system. Even agreements for could undermine global trade Monopolies and Restrictive

the i mpor t o f f o re ign liberalisation was appreciated Trade Practices Commission

technology required approval. as early as in 1947 when it was (MRTP Commission). 1997.

International Position on proposed to add the provisions A l k a l i M a n u f a c t u r e r s

Competition of Chapter V of the Havana Association of India vs.

Liberalisation, privatization Charter dealing with cartels to American Natural Soda Ash

and globalization indicate that GATT 1947. Proposals to Corporation (ANSAC) and

the effects of restrict ive resuscitate the same failed in Others, 1997 (5) CTJ, 288.

business practices are felt 1955-56 New Delhi.

beyond national borders. In 1997, Working Group on the Vasudeva P. K. (2005)

Ho we ve r, i t sh ou ld be Interaction between Trade & Repr in ted 2010 , WTO:

understood that such practices Competition (WGTCP) was set Impl icat ions on Ind ian

could reduce the benefits of up pursuant to the Singapore Economy, Pearson Education,

open trade and investment Minister ial Declarat ion in New Delhi.

liberalisation in at least three 1996. The practices affecting

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What quantum of data can be organisms. The storage

stored in just one Cubic inch capacity of a single gram of

of DNA? Can you imagine? DNA can hold as much

The answer may pleasantly information as one trillion

surprise you! The entire datacompact discs. The DNA is athat millions of computers double stranded molecule.

available in the world since Each strand is based on 4

the inception of this Scientific bases: Adenine (A), Thymine

computing also offers muchMarvel. DNA computing is a (T), Cytosine (C), Guanine

lower power consumptionform of computing which uses (G). The linkage between

than traditional siliconDNA, biochemistry and bases has a direction. There

computers . DNA usesmolecular biology, instead of a re complementar i t i es

adenosine triphosphate (ATP)the traditional silicon-based between bases (Watson-

as fuel to allow ligation or as acomputer technologies. DNA Crick), (A) (T), (C) (G)

means to heat the strand toc o m p u t i n g , o r , m o r e

cause disassociation.g e n e r a l l y , m o l e c u l a rCharacteristics of DNAcomput ing , i s a f as t 3) Parallel Processing: TheComputing

developing interdisciplinary main benefit of using DNA1) Dense In fo rmat ionarea. DNA computers use computers to solve complexStorageDNA to store information and problems is that differentThis image shows 1p e r f o r m c o m p l e x possible solutions are createdgram of DNA on a CD.calculations. DNA has a vast all at once. This is known asThe CD can hold 800amount of storage capacity parallel processing. HumansMB of data.computers might tap the vast a n d m o s t e l e c t r o n i c The 1 gram of

computers must attempt toDNA can hold about14 solve the problem one1x10 MB of data.

process at a time (linearThe number of processing). DNA itself

CDs required to holdprovides the added benefits

t h i s a m o u n t o f of being a cheap, energy-

information, lined upefficient resource.

edge to edge, would

circle the Earth 3754) Small Size: DNA's keytimes, and would takeadvantage is that it will makestorage capacity that enables 163,000 centuries tocomputers smaller than anyDNA to hold the complex listen to.computer that has comeb l u e p r i n t s o f l i v i n g 2) Power Consumption: DNA

DNA Computing:

New Computing ParadigmsNavdeep Kaur Chauhan,Principal CIIS-IST, Mohali,Member of Executive Council , CMA

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before them, while at the the app l i ca t ion o f a computer that is so tiny that

same time holding more data. biopolymers in the a trillion of them could fit in a

One pound of DNA has the formation of novel nano- test tube and perform can

capacity to store more structured materials with p e r f o r m 3 3 0 t r i l l i o n

information than all the unique optical and selective operations per second, more

electronic computers ever transport properties than 1,00,000 times the

bui lt;and the computing speed of the fastest PC withDNA based models ofpower of a teardrop-sized 99.8 percent accuracy. It iscomputation might be usefulDNA computer, using the DNA the fi rs t programmab lefor simulating or modellinglogic gates, will be more autonomous computingo t h e r e m e r g i n gpowerful than the world's machine in which the input,computational paradigms,m o s t p o w e r f u l ou tpu t , so f twa re andsuch as quantum computing,supercomputer. hardware are all made of bio-which may not be feasible

molecules. Recently, the5) Unlike the toxic materials until much later.team has gone one stepused to make traditional Evolutionary programmingfurther. In the new device, them ic rop rocesso r s , DNA for applications in design orsingle DNA molecule thatbiochips can be made cleanly. expert systems.

provides the computer with6) Less Expensive: As long as In theory, this technologythe input data also providesthere are cellular organisms, could one day lead to theall the necessary fuel.there will always be a supply development of hybridClassical DNA computingof DNA. The large supply of computer systems, in whichtechniques have already beenDNA makes it a cheap a silicon-based PCtheoretically applied to a realresource. generates the code forlife problem: breaking theA p p l i c a t i o n s o f D N A automated laboratory- basedData Encryption Standard,Computing operations, carried out in aDES. Although this problemminiature 'lab in a box' linkedThe potential applicationshas already been solved usingto the PC.of re-coding natural DNA intoconventional techniques in aa computable form are many C o m p a r i s o n o f D N A

much shorter time thanand include: Computer with Conventionalproposed by the DNAComputer:DNA sequencingmethods, the DNA models areBasics DN A Co mp ut e r sDNA fingerprintingmuch more flexible, potent,Conventional ComputersDNA mutation detectionand cost effective.

Storage Media Nucle icD e v e l o p m e n t a n dIsraeli scientists have devisedacids Semiconductorsminiaturization ofa computer composed of DNA

Memory Capacity U l t r a -biosensors, which couldand enzymes. The enzyme

High Highp o t e n t i a l l y a l l o wFokI breaks bonds in the DNA

communication between Operators B io che mic a ldouble helix, causing the

molecular sensory computers Operations L o g i c a lrelease of enough energy for

a n d c o n v e n t i o n a l Operations (and, or, not) the system to be self-electronic computers. Operations Simultaneoussufficient. The design is

The fabrication of nano-scale (Parallel) B i t w i s econsidered a giant step in

objects that can be placed in (Sequential)DNA computing which could

intracellular locations for Speed of each Operation transform the future ofmonitoring and modifying cell Slow Fast computers, especially infunction Process S t o c h a s t i c p h a r m a c e u t i c a l a n dThe replacement of silicon Deterministic biomedical applications.

devices with nano-scale Latest Developments:m o l e c u l a r - b a s e d Israeli scientists have devisedcomputational systems, and

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India's fast paced economic maintain ing a conduc ive program should be longgrowth during the last decade workplace, which is able to e n o u gh t o h e l p g oo dhas thrown a peculiar problem attract, retain and nourish orientation with the Company.to the employers of How to employees. The organization must haveretain good and talented b. Relationship Strategy: - well laid out ethos and valuesEmployees. Though, there is It dwells on how the employers and be percolated at all levels.

no dear th of Ta lented treat their employees which Transparent system of rewardsworkforce in the market, itself lends to how employees and recognition should be inretaining talented employees treat each other and have good place. Set up proper annualhas turned out to be a tricky bonding. and long term personal andsituation for most of the c. Support Strategy: - It professional growth plan for allemployers/HR professionals, involves giving support to the employees. Be aware ofespecially so, in the service employees by providing the poaching activities undertakenindustry in the market. r ight too ls , techn iques, by various recruiters andPoaching, giving counter offers equipment, and resources to sanitize the Company fromto performers and high complete the job. such hazards. Facilitate gettingachievers has become the d. Growth Strategy: - the job done by providingnorm and especially so in Growth is the second nature of adequate tools and resources.servi ce indus try where humans and hence the Ensure to have properattrition rates are much higher. employers must provide ample corporate succession plan inNot to be outdone in the rat- growth opportunities for all its place at all times. And thererace, talented candidates are employees. must be a meaningful exitlapping it up and are ever e. CompensationStrategy: interview of all the employeeshappy hopping jobs at the - Compensation strategies who resign as it serves as adrop of a hat for getting a include all monetary benefits good data base to analyze thegood raise. Hence , it's a n d p e r q u i s i t e s w i t h causes of employees turn over.important to find and list the employee's stock options. It There fore , the key tomain causes of attrition, how must be commensurate to employee retention in servicewe overcome them and what both qual i f icat ions an d industry remains right hiring,measures may be adopted to experience of the employee. meaningful induction, goodretain employees. Some Useful Tips on value system, instituting

Main Causes of Attrition Reta ini ng Employ ee s: transparent rewards andbeing poor working Employers need to follow recognition policy, planning forconditions, lack of transparent and consistent HR personal and professionalappreciation of work, support, policies in order to retain growth, creating healthyopportunity for advancement employees and implementing working environment, properand inadequate the following may go a long succession planning andcompensation. way in retaining employees for facilitating them to achieve theSuggested ways to long term. Selection of right desired results.Overcome Attrition candidate for the right job is Source: www.teconline.coma. Environmental Strategy: the f i rs t step towards- This involves creating and employee retention. Induction

Employee Retention Strategy

in Service IndustryCol ( Retd) Taj Hoda,AVP- Admin and Research Scholar inHR in Panjab University, Chandigarh.

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Outsourcing is the buzzword using well-developed industry have many advantages and

today with more and more knowledge to arrive at the benefits including enhanced

organiza ti ons op ti ng to right compensation packages. employe e and busi ness

outsource various processes effectiveness, higher quality,Such attention to detail andand procedures to specialized greater flexibility, bringingemphasis on thoroughnessagencies. Outsourcing is no about organizational changeensures a high level of quality.

l o n g e r r e s t r i c t e d t o and increasing customerOutsourcing HR functions suchinternational companies but satisfaction and product oras candidate recruitment andextends to small and mid-sized service value. However, inselection will make it easier fordomestic organizations as order to experience all thesecompanies to hire the rightwell. By outsourcing, these benefits, it is important tocandidates and be betterbusinesses and organizations choose an outsourcing agencyequipped to retain them.free up time and resources that sets up the HR systemsFull-fledged HR outsourcingthat can easily be utilized for and processes with extremeorganizations go the wholemore important strategic thoroughness and attention tomile and provide businessesplanning and execution. de tai l . HR ou ts ou rc ingwith services that extend

agencies must possess teamsToday, let us take a look at HR beyond recruitment and

of industry-trained andoutsourcing and the reasons payroll. They provide training,experienced professionals, anwhy it is fast becoming an personnel administration, HRinsight into the functioning oforganizational need. advice, ad-hoc support,major and minor industriesTo begin with outsourcing HR contracts and proceduraland an ability to execute HRprocesses such as recruitment, advice and consultation,processes externally yethiring, selection, payroll and sett ing up rewards andseamlessly.others allows HR professionals recognition systems as well asSo, should you decide toto be more involved in the being on call for any kind ofchoose to outsource your HRorganizational goals, planning HR-related assistance. Inprocesses and functions, do goand execution rather than be other words, full-service HRahead. It is a win-win decision.swamped w i t h rou t i ne outsourcing organizations take

However , choose yourpaperwork and file pushing. over all the human resources-outsourcing agency with care.related activities and make itMoreover, outsourcing is costMoreover, if you are a businesseasier for a business to focuseffective besides being morewho has outsourced, pleaseon target setting and goalresearch- in tens ive. Forfeel free to share yourachievement.instance, outsourcing theexperiences.payroll function means that Outsourcing and particularly,

the outsourcing company will HR outsourcing has been a part

devote considerable time to of the Indian business scenario

surveying the market and for many years now. It does

Taking a Look at

HR OutsourcingR.Rajan, Strategist & Facilitator

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The report on the Task Force programme in the textile and Labour productivity and

on MSMEs set up by Union garment sector by leveraging quicker response to demand.

Government noted that India the strength of existing A study on the productivity ofhas the advantage of a large institutions under Textile the garment sector shows

pool of human resources, Ministry to train 30 Lakh that there is considerablehowever, the industry persons over 5 years under scope for improvement,continues to face deficit in t h e p r o g r a m m e . T h e particularly, in aspect ofmanpower possessing the proposed Skills Development labour productivity. It hasright skills for manufacturing, Programme for textiles and been found that, workmenservice, marketing, etc. garments sector would working on conventionalAlthough SME sector employs provide long-term benefit to e q u i p m e n t s r e q u i r esubstantial manpower, the the textile industry, which upgrading their skills to coperetent ion o f workmen has been facing shortage of up with the technologicalcontinues to be the issue. skilled labour since the last changes taking place in the

few years.The textiles and clothing (T & garment industry. Due to lackC) industry is labour Productivity and Quality of proper skills training and

intensive. The T & C sector development, many garmentThe quality standards ofcontributes 4% towards m a n u f a c t u r e r s h a v edeveloped world are stringentNational GDP and 12% of restricted many factories onand in view of globalisation ofexport earnings. This sector low value added products.the markets they require theemploys 35 million workmen. products at competitive Bias towards womenOver the years, developed prices and at fixed delivery workerscountries have been shifting schedules. In order to meet The advanced machinestheir garment production these requirements, not only require more skilled and

bases and outsourcing the management of the know ledge ope ra to r s ;centres to deve lop ing factories but also the shop besides other things this maycountries, many of them have floor level work force requiredput up their camps in India to be skilled to meetalso. in te rnat iona l bus iness

S i g n i f i c a n t l y , U n i o n practices. International

Development Budget 2010- Buyers will come to those who

11 declared to launch an will be able to give advantage

extensive skill development of lower wages, higher

Empowering Women

Workers in Garment IndustryJ.N.Vohra, B.Tech (Text.),M.Tech, F.I.E., C.Eng (I), LMIMA

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be the reason why there may lower wages to women under especially young girls from

be a p rej udi ce toward time rates. Whereas, it has rura l backgrounds. The

employing men rather than been seen that under piece young women come to work

women in the garment rate work, where wages in the factories to save money

industry in India. In other earned match productivity, for their future, includinggarment producing countries women workers rece ive their dowries, and to support

in Asia, large numbers of wages equivalent to their their families. Women feel

women are employed. For counterpart male workers for empowered by their earnings

example in Bangladesh the same work performed. It and attain confidence and self

women count for 90%, has been found that women esteem as income earners.

similarly in Cambodia 85%, are at an advantage in some Because they may be young

Sri Lanka 80% and in China kinds of work, work that could women living away from

70%. The average of women b e t e r m e d f e m a l e home, the employers and the

working in Indian garment advantageous, such as community shou ld look

industry is less than 40%. assembly line stitching, favourably the public imagehe mm in g, em br oi de ry, of women workers.Ludhiana garment industry islabelling, packing, where ifmale dominated and more Un fo r t una te l y, womenmen were to be substituted,than 40% of the labour force workers generally suffer fromthere would probably be lossis migratory. Lately due to gender subordination toin productivity.National Rural employment largely male employers and

Guarantee Act (NREGA), Empowering Women managers in a system that

industry suffered shortage of considers women workers asPunjabi women, known forwo rk fo rc e dur in g peak dispensable labour. Similarly,their robust health, have theseason. for upward mobility in thelowest share in workforce in

labour hierarchy of factories,Majority of workers in the all industry segments withfemale workers generallygarment factories, especially participation rate of about 8stand few opportunities.in Bangalore comprising of 93 percent as per an estimate.

per cent, come from the rural A n d h r a P r a d e s h h a s It is essential that special

areas. Despite the fact that a approximately 35 per cent, considerat ion in var ious

large number of female Arunachal Pradesh 38 per aspects need to be taken

employees work in the cent, Himachal Pradesh 34 where most of the garment

garment sector, men still and Haryana had 12 per cent sector workforce is female.

have the upper hand. As a share. Some of these aspects are

result, it becomes very regulation of work hours,Now some companies in

difficult for women to express overtimes extending to lateLudhiana are encouragingtheir needs. It is unfortunate hours in the night, health andhiring of female workers,that in many factories female s a f e t y, p r o v i s i o n f o r

labour are still underpaid maternity leaves, female

compared to male labours for doctors at work places and

similar jobs. handling issues of sexual

harassment.Employers generally assume

women to be less productive

than men and hence offer

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But let there be spaces in your military rigor care of them when theirtogetherness and let the winds extremely keen eyesight (whichThe stillness of the birds and theof the heavens dance between enable them to spot potentialsurrounding calm triggered ayou. Love one another but make prey from a very long distance)sense of deep affection in mynot a bond of love: let it rather would fade away and age wouldheart without notice and later onbe a moving sea between the do the catch up game.with each passing day the sightshores of your souls Kahlil of the birds and their majesty Why this dedication to the nest isGibran made me a regular post dinner the question mind asks and I getIt all started during a post dinner peeper to the nest. The conv in ced that the truepeep in the front verandah of our emotions I felt while reading the demands of nature like lovinghouse in Chandigarh a week wonderful portrayal of the the young ones are instinctiveago! untamed River in the classical and not result expectingI

novel Deliverance written by wondered when the stone ageThe Sun had said Goodbye toJames Dickey exactly matched man learnt to expect his son orCity Beautiful and the Moon hadwith the emotions triggered by grandson to take care of himItook over the fine art of enticingthese eagles in the stillness of think that during the microthe human mind. I was loiteringnight. moment this expectation startedin the first floor and casually

a fissure and move away fromnoted that directly in front of the These eagles seemed to benature has begun for insecurityhouse on a reasonably high creation of nature's quest forsets in when we expect thera is ed tree there was a representing itself in varieties;succeeding generation to takesystematically arranged nest the sameness of the commoncare of us and we become over

made in layers of sticks and man's quest (shelter + food protective or over curbing theirstones. During this sleepy peep I habits) compared to the dareneed to explore lifethe love ofaccidentally found a couple of devilry of these eagles inseparation is one of the truestbirds too perfectly hidden in the fighting with nature day in anddimensions of love which mandark colors of the sky sitting day out touched one's soulhas failed to master yettheseequidistant apart on both sides deep ly. I imag ined thenight time eagles preached meof the nest protecting the nest, harshness of weather they aresilently to expect nothing fromstill, brownish black, alert and facing and the threats frommy succeeding generation justvery vigilant too! humans too cutting off naturelove and if time comes let themreserves and killing the calm forFrom the size of the two birdsgo to live their lives and choosesure they would have a toughand a careful look at theirtheir pathsdo not impinge yourtime survivingthe originalfeatures I found that they werethoughts and habits on thenative Indian in America with aneagles and easily judged that

golden investment nature haseagle feather in his cap athe nest should be an Eagle's

made on a new lifewith a 2symbol of braveness came toNest! week old baby sleeping insidemind suddenlyOut of a passerby curiosity thethe room these thoughts ofI now see these eagles herenext day morning too I casuallytomorrow touched me deepevery night guarding their nestglanced at the nest on my wayinsidewith great alertness and when Idown to office and found the

think that these birds wouldeagles were not in the nestseparate their young ones in a Nature has many a tales to tell -(maybe hunting for food).matter of months I feel stunned let me watch the hatch soon inIncidentally, the same dayas to why they are so dedicated the nest and maybe I will let youevening the earlier patternwhen in the 40 years of their know when they start flying toorepeated two eagles guardinglifetime they are never going to bye for now!their nest with zest the samesee their young ones again theirway (like the day before) as ifeaglets will not be there to takethey were going through a

Eagle's Nest!Jagadeesh BalakrishnanSoftware Process and Project Management Consulting

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Since Jammu & Kashmir is employment of local populationconsidered to be heaven solely dependent on tourists./paradise on earth. Every human We have good heritage in Jammubeing has desire to visit Kashmir Kashmir like Nishat Garden,at least once in a life. But Shankracharya, Ladakh 'severyone is not lucky to be there. landscape, and many temples.

Jammu Kashmir is such place But the terrorist activitieswhere we can see mixture of destroy each and every dream toreligions, culture, and ethos. It is be there. Even we Jammuites areone of the largest state as it is unable to visit Kashmir that

It is one of the pushing factors fordiversified and it is into 3 regions shows our desperation of notmany local Kashmir youth to takecovering Jammu, Kashmir, visiting there. We cannot directlyto terrorism as their option forladakh. In pre independence era say that terrorism is the issuemaking money. In order towhen it was ruled by Maharaja responsible for less tourismeliminate the cause of this evilHari Singh, it had a large territory t h e r e , b u t e m p l o y m e n tthere is need for effectivecovering Gilgit, POK. But now, opportunities are not there,management model where thereterritory got shrunk by Pakistani especially when private playersis scope for youth to getintrusion on 1948. are reluctant to provide jobs toabsorbed after receiving higherA lost Opportunity of Tourism locals and prefer hiring fromeducation. There is enoughBasically the demography of J&K outside state.

tourist potential available hereis such that it is surrounded by Dearth of Employmentbut if that could be maintainedour neighbours like China, Avenueseffectively by public privatePakistan, and Afghanistan. As There requires a specialpartnership, then the problem ofresolution, as prevalent in otherunemployment would be reducedstates, that local youthsto a great extent.especially fresher should getGovernment should createopportunity to get job. They aremanagement for keeping vigilforced to go outside J&K toover private players that they areexplore job avenues and theynot ignoring talented local youthnever return to state, sofor job avenues. So a resolutioneducated youth is becomingis required. We need to do theselesser and lesser in the state.things as soon as possible so thatWith the increasing of Business

Jammu Kashmir becomes onceschools providing managementeveryone is aware of, what again a healthy tourist spot foreducation like MBA, BBA etcPakistan has done during 4tourists in India. In this way Ithere is growth of availability offorced wars, from 1948 till 1999close my views. This is askilled manpower within theKargil war, now nurturingdesperate call from talentedstate, but the need of the hour isterrorism as an asset to derailyouth of Jammu Kashmir to haveto tap that opportunity within theIndia's growth. Because Touristbasic job avenues availabilitystate so that they can bevisiting Kashmir in large numbersthere otherwise reluctantlyabsorbed here. Otherwise whycan add good growth to nation,educated youth has to find theirtourists want to be there whenKashmir could be hot destinationways outside Jammu Kashmirthey will find that locals are notfor tourists. But since 2 decades,and we may not be able tohappy there. So there is urgentmilitancy has hit the Kashmiraddress the very important issueneed to address the problem ofp a r t i c u l a r l y a f f e c t i n gof unemployment and henceunemployment in state.

Jammu & Kashmir :

Deprivation of a Tourist PlaceNitin GuptaMBA student of Set Business SchoolUniversity of Jammu.

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The state of Punjab is juttis were also known by the associated with Punjabi juttisblessed with rich culture and name SHAHI JUTTIS. In is that it has become aheritage. Here the people are those days embroidery work ceremonial footwear alongvery fond of different on juttis used to be with gold with long Achkan andvarieties of food (spicy, thread. However, now that churidaar payjama.. Theroasted) and are quite keen has been replaced by silk and younger generation wearstowards various kinds of cotton thread. There are the designer juttis that isattires, accessories etc. Like many varieties of Punjabi specifically made to order asmany other parts of the juttis. The ceremonial ones per their choice of leather,country, here also Rajas and which are generally designer t h r e a d s , c o l o u r -Maharajas were very fond of juttis having sequined work, combinat ions. Bes ide sdressing and delicacies.Till beaded work and work done d e s i g n e r j u t t i s , t h etoday this inheritance with gold and silver thread. traditional sober colour withcontinues. People, even now MIirror work in combination sober work are also stillafter centuries, are still with diff eren t coloured popular.continuing this tradition threads is known as Phulkari Different kinds of leather are.Among many th ings , juttis. being used to make thesePhulkari embroidery of

T h e m a j o r a r e a o f juttis, mainly being cow,Punjab is very famous. manufacturing of these juttis goat, sheep, and camel. TheOne of the less famous but was Patiala (Punjab) and leather of cow is the softestmore popular among all other nearby places. Patiala used to one being used in these juttisthings is Punjabi Juttis. It is be main hub. But now, the and camel being the hardest.typical to Punjab. This royal manufacturing of Punjabi The price of these juttis alsofootwear was worn by Juttis has spread to other differs according to leatherNawabs of Lucknow and cities of Punjab, however, used.maharajas of Patiala, besides Patiala is still leading. There The basic material i.e leatherthe rich families of Punjab a r e s p e c i a l k a r i g a r s is obtained from Jalandhar,and nearby states. These (craftsmen) who have been M a l e r k o t l a f o r

in th is jo b fo r many manufacturing these Punjabi

g ene ra t i o ns . I t i s a Juttis in and around Patiala.specialized job and art is The thread, beads, sequins ,being passed on from one mirrors and other accessoriesgeneration to other. are obtained from outskirts of The Designer Footwear Patiala which is actually a hubThe Punjabi Juttis have been of these items. Incidentallyin fashion constantly. Its the same thread is beingdemand is on the increase, as used in PHULKARI the mostthe younger generation has popu la r embroidery ofalso taken to it. One unique Punjab. Other items like clothfeature which has now being for embroidery, PVC Sole,

Punjabi Juttis :

The Ethenic ChoiceAlakshita Pasricha,Post Graduate Diploma In Management(2008-10) [Sixth Semester], Regional InstituteOf Co-operative Management, Sector 32-C Chandigarh.

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special pasting material, U.S.A, Canada, Germany,mould etc are locally England.available. Talking to some of the juttiThe price ranges from makers of Patiala duringRs150 per pair to Rs3000 visit to their kaar-khanas

per pair and in certain cases ( f a c t o r i e s ) a n dbeyond Rs3000 if some showrooms/outlets, juttispecial work is done on makers, it was revealedorder. Normal range is that they were fac ingRs250-Rs400 being used in certain problems. Some ofdaily wear by most of the the major problems pointedpeople belonging to middle out by the Punjabi jutticlass families. walas were that they wereManual Creations not receiving any supportOne specialty of Punjabi from the government in any juttis is that the entire work form; tax has beenis done by hand and no imposed; no incentive for

machine is being used. the pa r t i c i pa t i on i nWhile talking to one jutti e x h i b i t i o n s ; n omaker (Raju jutti Store) in promotional council typePatiala it was told that to body; no patronage frommake one single jutti, it departments of handloomsrequires about 5-6 hours and handicrafts; high levelapproximately and above of competition; lack ofall the whole work done on skilled and trained workers;it is hand work. However people are shifting to moreanother jutti maker of lucrative occupations.Patiala was of opinion, that It was heartening to knowone experienced craftsman that the demand for Punjabi

can make even upto ten Jut tis is on increase. juttis in one day. It was not However, more people area surprise to be told that no t coming into thi sthese juttis are being business mainly becausedisplayed almost all over there are no promotionalthe country in various activities to popularize it onexhibitions, melas etc. And large scale. Therefore itsalso, these are being production is on limitedexported to countries like scale with limited families

w h o a r e d o i n g i tt r a d i t i o n a l l y f o rgenerations.

For the present the demandis on increase and thetraditional makers are stillin their place. But as andwhen more lucrat ivealternatives are availablethere is a danger that thisart of Punjabi juttis mayshrink if not get extinct.

Mr. Jatinder Vijh, Dy. General Manager(PR) of HMT's Tractor Business Grouphas been inducted into the Hall of Fameof Public Relations Council of India(PRCI) for his contribution in promotingprofessionalism in Public Relations overthe years.The award was conferred on him at the

4th Global PR Summit held in New Delhilast Saturday by Mr. Mani ShankarAiyer, MP. The summit was attended byaround 200 delegates from the countryand abroad on the theme Emerginga v e n u e s i n S p e c i a l i z e dCommunication.Mr Vijh is also Executive committeemember of Chandigarh ManagementAssociation.

Jatinder Vijh in PRCI Hall of Fame

Golden Triangle National Award forMr. Charanjit Singh

Global Forum for Public Relationsannounces that Mr Charanjit Singh, pastpresident of CMA has been conferredGolden Triangle National Award this yearat 'National Public Relations DayCelebration' on 21st April 2010 at

FAPCCI, Red Hills, Hyderabad.. GlobalForum for Public Relations and theHyderabad Chapters of PRSI areorganised a talk as part of 'NationalPublic Relations Day Celebration'.His Excellency, Mr Cornelis M. Keur, USConsul General in Hyderabad was thechief guest of the program andpresented the following awards: (1)GFPR's Golden Triangle National Awardfor 2009-10 and (2) PRSI's Dr CVNRBest PR Manager of the year Award for2009-10.

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Events-2010

HR Conclave

A HR conclave was org