CMAeMagBI-MONTHLY MAGAZINE OF CHANDIGARH MANAGEMENT ASSOCIATION

May 2010Issue 3

A Tribute to Dr. C.K. PrahaladCritical Issues of Skills Gap

SHGs Succeed in PunjabCompetition Law

Empowering Women Workers Deprivation of a Tourist Place

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CMAeMag

Contents

Foreword

A Tribute to Dr. C.K. Prahalad: Management Guru

Critical Issues of Skills Gap in Indian Youth

Breaking Myths-SHGs Succeed in Punjab Also

Effective Communication At Work

Exploring Health & Herbal Tourism in North

Indian Banking in the Global Context

Self Appraisal A Psychological Tool of Management

Competition Law : Part-1, Introduction And International Position

DNA Computing: New Computing Paradigms

Employee Retention Strategy in Service Industry

Taking a Look at HR Outsourcing

Empowering Women Workers in Garment Industry

Eagle's Nest!

Jammu & Kashmir Deprivation of a Tourist Place

Punjabi Juttis The Ethenic Choice

Events-2010

Office Bearers

President

Col. Karamjeet Singh (Retd.)

Director

Continental Group of Institutes, Mohali

Vice President

Dr. Gulshan Sharma

Director

Foundation of ITFT, Chandigarh

Secretary General

J.N. Vohra

Textile Consultant

Joint Secretary

Dr. T.L. Kaushal

Dean

International Business School, Chandigarh

Treasurer

CA Vivek Goyal

Past President

Anil Kohli

Editorcma.chd@gmail.com

http://cmaupdate.blogspot.com/Mob. : 9814556072

Chandigarh

Management

Association

CHANDIGARH MANAGEMENT ASSOCIATIONC/o Bhartiya Vidya Bhawan

Plot No. 5, Sector 27-B, Madhya MargChandigarh-160019, INDIA

Tel .: 0172-2656031, Fax : 0172-2639548Website : www.cma.net.in

email : cmachandigarh@yahoo.com

Affiliated to

ALL INDIA MANAGEMENT ASSOCIATION

CMA

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Foreword

The overwhelming response to the first two editions of CMA eMag is conspicuously delightful & encouraging. This is evident from the feedback received from all quarters including members & non-members on one hand & many fold increase in the number of contributors to the contents of the magazine. It had been our endeavour to incorporate suggestions received from our esteemed readers to improve the quality of the readings & cover multifaceted fields of management & contemporary interests. I am sure that readers are anxiously waiting for the third issue that caters for every readers including budding professionals' interests. The main focus of the magazine has been to facilitate an enabling platform to the members to express their viewpoints, publish research articles and give vent to their writing skill. I would like to express my thanks to the members who contributed to the magazine & urge them to come forward with their valuable contributions & suggestions. Let us all make the magazine a resounding success. Wishing you a happy reading.

Col Karamjeet SinghPresident-CMA Director- Continental Group of Institutes

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Dr. C.K. Prahalad, my batch 15% + YOY as against 3-4% in mate from Indian Institute of US, Europe & Japan in volume Management, Ahmedabad terms.(1979 batch) passed away on Saturday, 18th April, 2010 Those two amazing days with after brief illness in a hospital legendary & Iconic CK are still in San Diego. The whole absolutely fresh in my memory corporate & management & I personally benefited from world held CK in the highest being that much closer to him, esteem & his book "Fortune at being the only IIMA guy to get the bottom of the Pyramid" has relatively closer to CK leading been acclaimed to be the best to almost 2 hrs of personal ever lateral thinking book quality time with the legend. through lateral thinking which wr i t ten in Management catapulted him into one of the Circles. I regularly kept in touch with leading Management Gurus of

CK over the mail & he was not the world who also had I was extremely fortunate to o n l y h e l p f u l b u t w a s phenomenal impact on all have spent two days in extremely affectionate & gave leading business houses of Wockhardt in 2007 with CK as me a standing invitation to India & a few leading ones in he was popularly known. I can visit him to US, which I was the west, which has a lot to do never forget those two contemplating but for his with his up bringing & wonderful days which he has untimely demise. He was in knowledge of India & its had animated deliberations excellent health until 18 p h e n o m e n a l p o t e n t i a l w i t h t h e e n t i r e t o p months ago & I never had an beautifully captured in the management wherein he iota of an indication that his biggest block buster of freaked out of absolute lateral sickness could take him away management books " Bottom thinking for life sciences, which so quickly at a relatively young of Pyramid" a copy of which for us was inconceivable in age when compared to today's was gifted by him to all of us terms of expanding to huge life expectancy particularly in with his autographs -a lifetime rural markets of India, which US. I was extremely shocked & Prize Possession for me for large Pharma organizations pray to God Almighty that the indeed.in India even till today has not great departed soul may rest in been the case, although peace!!! CK may physically not be there companies l ike Mankind but he'll continue to inspire a Pharma, Ranbaxy, Cipla this As alumni of IIMA, all of us whole host of multitudes of year have clearly mandated should be extremely proud of Indians from all shades of life this to be the next waive of this great man who being a all over the world.growth enablers for the very humble soul from Pharma industry, which is Coimbatore revolutionized Amen !!!growing at a robust paces of management thought process

A Tribute to Dr. C.K. Prahalad: Management Guru

Dinesh DuaCEO & Whole Time Director, M/S Nectar Lifesciences Ltd.

Dr. C.K. Prahalad

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Skills gaps among youth are a workforce. It's high time that aren't really as easy as it was major concern in India. What it effect ive strategies are sometime back. The age is takes to be a Corporate' muse, implemented in order to face competitive and the world is is simply missing in today's this uphill task of imparting getting fierce. youth. What are the reasons? right education and right skills. Skills GapWho is to be blamed for such a If you thought, only your Let's make things simpler for state? And do we even realize braced up technical knowledge you, may be you are a victim of that a situation has come would fetch you your dream 'skill gap'. Stunned? But it's wherein we strictly need to job, it might just be your essential that you accept and strategize plans to escalate hallucination. Corporate are start working upon them and meet global standards in certainly looking out for before things get out of control order to be counted among something beyond your basic at your workplace. Skill Gap is world class in competence know how of the subject theses primarily defined as difference grade? days. Employability skills, as b e t w e e n a p o t e n t i a l Know l edge , s k i l l s and we call them are a blend of employee's present skills vs. resourcefulness are critical in several parameters. So how is the skills required to meet s u s t a i n i n g a n a t i o n ' s it exactly that you develop expectations of the job.reputation in the world these skills to be employers'

If you are deficient in market. A robust pipeline of muse?

rendering services up to a level talent is essential in order to Corporate world is getting that is expected out of you, it's take India as a nation to the more fierce and competitive high time that you hone the next level. So, what is it that is with every passing day. And expected set of skills well and leading to skills gaps among it's definitely not child's play to take our words, it's never too youth in India? Reasons for the evolve out as an influential late! But if you keep piling your same are not difficult to candidate amid several p ro fess iona l woes and discern. New private colleges probable employees. So, what caressing your grudges are producing students with is it exactly that you can instead of bridging the gap uneven substance. A lot of pursue to go a step ahead and between your present skills institutes cannot keep up with reach the next level to and the organ izat ion 's the changing trends in professional stardom? Read requirement of set of skills, particular subjects and syllabi. through to know more about you probably are still off track. Students churned out by the same. These skills are a blend of soft various institutes aren't well

We are living in an era where as well as technical skills. If equipped with essential soft

finding jobs isn't really a cake you think you can't work out skills.

walk. You got to possess yourself, initiate to your higher Critical Issues exceptional employability authorities about conducting These are some issues which skills to crack a coveted training wherein you would be are crucial and need to be i n t e r v i e w . E m p l o y e r s ' imparted essential tactics as to attended. India is in urgent expectations of candidates how to deal with a particular need to generate skilled have been undergo ing craft.professionals and efficient transformations and things

Critical Issues of Skills Gap in Indian Youth

Dr. Gulshan Sharma

Executive Director-ITFT College Chandigarh

Ph.D (Service Industry) ACTE (WTO) Spain, WT (USA)

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CMAeMagThe day you fill up your skill how you learn, stay abreast and implement things gap that is when you actually with the latest job-profile incorporated at the achieve 'PROFESSIONAL updates and implement them earliest. NIRVANA'. The right skills in even when you are not asked · Corporate love to work the right place and at the right to, in your own way. But don't with people who are time is something you can just 'PARROT' though, ALWAYS flexible to try out things attain only if you keep look out for INNOVATION. a n d b r i n g i n enduring, without giving up. So, invest in yourself, crave to innovations. Always be SELF ASSESSMENT is the key, know more and just have the enthusiastic to push know what you are, it's always right attitude, and remember the edges. good to have oodles of A T T I T U D E a n d n o t · Employers like to hire confidence in your calibre but ARROGANCE! people who always take beware of becoming a

Read following to know more: initiative to do tasks 'NARCISSIST'. That would be

without being ordered. · Your attitude towards the first step to your CAREER-Appreciation comes to your work reflects a lot about C R E M A T I O N ! H o n e s t those who take that your substance. If you think judgement abou t your extra leap and go dedication is confined to a time capabilities is a pre-requisite b e y o n d n o r m a l slot of 9-5, the time is near before you choose a career. expectations. when the house of cards would And the golden rule that works

collapse. The real efficiency is · Something that goes best is keep IMPROVING. If judged when you show pro without saying is that you were just flaunting a cap, a c t i v e n e s s t o w a r d a n you got to have good strategize your goals to add unexpected task that pops up. m a n n e r s , that feather as well, for that is

organizational skills · If you have a habit of when the world recognizes and conduct. whining at things, you you.

would definitely have to Developing these skills is of Combating Skills Gapc h a n g e y o u r paramount importance and

The most effective way to perspective. You have needs to be developed and

combat skill gap is to enhance to exhibit an attitude nurtured from time to time

your awareness about your job that spells positivism. Employability skills are your domain, study more and gain Your behavior towards best friend at workplace. The as much knowledge as you others matter a lot as more you have it, the more you can. Work on your soft skills, well. achieve and get closer to your v o l u n t e e r a n d AV O I D

· Employers certainly dream designation. So, don't displaying an impression of I-expect you to be a fast blink too much, get set and go! am-not-interested. Ask for learner. Grasp quickly help if you get stuck, that's

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Punjab, the name is taken to imply Punjab, the women are still in need agreed to link the dairy group with a prosperous state where the of empowerment and look forward their existing marketing network. concept of Self Help Groups to being members of SHGs, once The women by 2008 were (SHGs) is alien and not required as the concept is understood and collecting 150 litres of milk in the comparatively under internalized. The three success developed parts of India. This is a stories summaries below and a myth; the concept is required, short excerpt on the varied there is a deep hunger for credit interactions with SHGs and officials and easy access to credit amongst that follows provides an insight its women and once shown the into the SHG concept in Punjab. pathway; the concept is adopted The profile of the SHGs featured enthus iast i ca l ly. The on ly would have changed as the groups difference if any, is in the quantum evolve over the years and officials of funds sought for from banks or involved move out on transfer, but vide internal loaning as also the lessons learnt remain relevant. everyday after starting from 50 subscribed to; both are higher It is to be noted that the number of litres or so only in 2007. The than the conventional amounts in SHGs was over 3000 in Rupnaagr, increase in self confidence of the most parts of India. Normal SAS Nagar and Nawanshahr women is tremendous, with the subscriptions will often start at Rs districts by 2009, this article shyness exhibited at first now 100/- per month per member (Rs reflects mainly the needs and gone. 20/- or so in most parts of India); aspirations of these SHGs as they Success Story Two - Mehndipur loans from banks or the demand evolved so to say. SHG at Nawanshahr District - for a loan would also start at a Success Story One - Milking Punjab - minimum of Rs 25,000/- or so as Profits: Rural Women & The Mehndipur SHG, functioning at against Rs 10,000/- in most parts Dairying - an initiative of vi l lage Mehndipur, Distr ict of India; but the overall concept of Ambuja Cement Foundation ( Nawanshahr emerged as a major SHGs as mandated is certainly ACF ) at Ropar example of success amongst adhered to. Out of the 32 SHGs promoted by entrepreneurial SHGs by earning The normal perception around ACF in District Ropar, the women of Rs 1150/- on an average per 2000-02 was that Punjab could not Arjun SHG in Village Alampur member within three years or so of have a vibrant SHG movement, formed the SHG in 2003 and after its formation. This SHG focused however, field level experience saving around Thirty thousand upon entrepreneurial activities based on efforts to grow the Rupees, which they saved @ since its inception, the SHG, movement since then indicates Rs.50/- per member per month, 13 formed in June 2002, with 10 that within the economic success women of the SHG joined by 9 members, all from the scheduled o f other women of the village decided castes, decided to save Rs 50/- per

to form a Group to do Dairying month per member. The Group collectively. Some members President Smt Meena Rani and purchased Cattle through their Secretary Smt Sarbjit Kaur led the savings and also from the loan of planning and steered the group Rs 25,000/- and subsequently very ably. The then CDPO ICDS, Rs.1.25 lakh that the Group Nawanshahr D is t r i c t , Smt availed from the Punjab Gramin Charanjit Kaur Bank, Malikpur. The Punjab Milkfed

and her staff invested considerable time and

Breaking Myths-SHGs Succeed in Punjab Also

Dinesh K Kapila*Assistant General Manager in NABARD

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efforts in guiding the group and motivating the members with the then Branch Manager of Punjab National Bank, Shri SK Puri. The group had a few members who knew the skill of stitching and tailoring as also embroidery. They motivated the other members to join in and to learn the activity. Secondly, the method of sharing income / losses transparently was also decided upon. This was to be on the level of skill and effort put in the activity -

(d) Social mores however continue main success and aspect of this to be a strong negative influence SHG. There are no defaults to the as regards women, specially bank and three members have enforced by the established turned entrepreneurs. The opinion makers at villages, at the demonstrative effect of the group level of sarpanch / ex sarpanch etc. has been immense. Even the police is observed to be The Interactions with SHGs biased against women in noting and Observations in Brief.complaints from them. Social (a) First, what would be really power structures continue to be representative of residents of vested with men even if the women smaller villages dotting the kandi are elected to certain positions. areas in Punjab; - from three The women support SHGs as this villages near Anandpur Sahib facilitates access to empowerment town, the following was noticed - and a collective approach to Not a single woman - from problems. Rural women, once amongst all present from age aware and trained in financial groups of approximately 18 to 45, literacy - especially rates of was reading a newspaper or interest and fixing instalments - magazine. Reading was strictly a r e f o u n d t o g e n e r a l l y religious, if at all, There was no demonstrate a higher degree of awareness about products of financial literacy and awareness as banks, either of asset or liability also discipline than the men. classification, Literacy was upto Women were also found to be class VIII normally with a few

ranging from serious in learning the concept and matriculates, but literacy skills

procuring orders to designing to adopting it. Marketing facilitation were lost due to lack of application,

actually cutting the dress. The is a major demand by SHG A felt need for subsidy or grants

group acquired 7 foot operated members as social mores prevent from the government was

sewing machines from the three many from considering venturing maximum amongst members,

bank loans availed by them with no out to even nearby towns for S m a l l c r e d i t n e e d s f o r

defaults. Income generation has marketing their products. Quality consumption expenditure was

boosted their economic status as of products remains a gray area found to be the main demand.

also their self esteem considerably. though individual success stories (b) At a village in district

Third story of SHG Kalam near are occurring. The deep felt need Nawanshahr, near an industrial

Nawanshahr of these women to access credit belt, where a major commercial

A multi- activity SHG with and opportunities can only be felt bank had decided to be pro active;

Infectious Enthusiasm - with 20 and understood by interaction.it was found that, Small credit

members and savings of Rs 50/- In addition to the above, a deep needs, specially for operations -

each from a village called Kalam hunger for economic progress and say Rs 7000/-, a washing machine

near Nawanshahr town, with a financial prosperity is noticed very for Rs 15,000/-; Rs 5000/- for

predominant presence of lower clearly amongst women in rural three women to start making

income families, the interaction areas coupled with a strong desire detergent powders, Rs 25,000/- to

with SHG Members is stimulating, for infrastructural amenities. While stock items at a shop, Rs 50,000/-

they are all excitement and addressing the needs of rural to repair a house etc. were the

enthusiasm, One member when Punjab, the policy makers have to main demands. Dairy animals to

asked about the advantage of ensure that the women and their be added, by individual members,

belonging to a group, stated needs are addressed equally. were another demand from

succinctly that she fractured her members of SHGs. The need for a

leg, she was given Rs 2000/- tangible security by the local

immediately as assistance by the branch head was the main obstacle

group at her residence, what more * Dinesh K Kapila is Assistant in credit outreach inspite of no

could be the usefulness. The group General Manager in NABARD and need to demand the same.

members are literate (normally learnt extensively from his field (c) At villages near Chamkaur

Class X) and state that they attend experiences while implementing Sahib and near Daburji, which are

all functions together; they enjoy the concept of SHGs. This article is partially urbanised and have a

being together and discuss family written in his personal capacity more aware profile, women were

problems also in meetings. The and does not reflect the views of found to be extremely desirous of

feeling of belongingness is his institution.earning and adding to the family

palpable in the group, this is the incomes.

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Communication is a very before.

d i f f e r e n t f u n c t i o n f o r Effective Listening managers for the simple Listening in my opinion is one reason that everybody of the most important assumes that only he can ingredients for success in communicate well others virtually all aspects of life h a v e d i f f i c u l t i e s i n personal and professional. c o m m u n i c a t i o n . Unfortunately, it is also one of U n d e r s t a n d i n g a n d our greatest weaknesses. appreciating some of the Slighter improvement in our important day to day state of l istening skills can pay your opinion, influence even affairs of being controlled and enormous dividends in the way power, to get something done. criticized by others will help us of: At times you insist on getting respond well to the situations. a) Better relationships your way, or think of clever and This will help lower the stress creative ways to get others to b) Enhanced level and one can certainly think differently. That is all part performance begin to have a lot more fun. of business, little realizing that c) Stress reduction While I pen down my thoughts what hurts most to the person Just ponder over the following on that v i ta l issue of you control is what goes on and reflect on your own communication, one of my within him his feeling and listening skills at work.goals is to convince you that it emotions. a) Do you truly listen to is okay, to be happy, kind, W h e n y o u c a n m a k e your colleagues?patient, more relaxed and allowances in your mind for the b) Do you let then finish forgiving. It is to your fact that other people see life t h e i r t h o u g h t s advantage personally and differently than you do, you before you take your professionally. You will feel will experience far less internal time?more inspired, creative and struggle. Be sure, most people

c) Do you sometimes will help you to make an even don't like to be controlled. It finish sentence for greater contribution that you creates resentment and other people?do right now. adversarial relationships.

d) In meetings, are you Controlling Effectively As you abandon your urge to p a t i e n t a n d In businesses, there are many control others, people will be responsive or are times you wanted to have a more incline to help you; they you impatient and meeting of the minds or you will want to see you succeed. reactive?needed others to do the things When people feel approved as

e) Do you allow words as you do. Sometimes, you they are rather than evaluated from others to sink force yourself and your ideas on what they should be as per in or do you assume on those you work with. In your thinking, they will admire you know what the certain instances, you exert and respect you like never

Effective Communication At Work

Col (Retd.) B.M.SabhlokCorporate Trainer

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Respect others feelingsperson is trying to member of your staff is an

say, so you jump in? individual, not a robot, and be Everyone deserves to be aware of each one's quirks and treated with respect even if F o r m o s t p e o p l e characteristics and way of you justifiably get angry or listening skills need doing things. Don't try to crush disappointed. Don't be rude or improvement.the headstrong individuals insensitive to other human People who listen well are who think they know it all, give being. Sometimes, people highly respected and sought them their space, from time to believe that if someone is after and make one feel good time, but don't let the things go doing his job well; pull him and special. Since effective too far; give them praise, but down since you are unable to listeners are loved by the don't let them think they are perform equally. It always people they work with they invincible. If someone who is seemed to me; however that if avoid many of the most shy but shows potential, give someone is doing his job well common stressful aspects of e n c o u r a g e m e n t , m a k e and I am one of the work namely:individual know that he/she is b e n e f i c i a r i e s o f h i s · Backbiting a valuable member of the performance, that's all, speak · Resentment team.to him with gratitude and

· Sabotage respect. But even beyond what Criticism is only acceptable if it

Good listeners are most sought is right and wrong, it is just l e a d s t o p o s i t i v e

after persons, you want to smart business to speak to communication that will

reach out and help them. others with love and respect. eliminate errors and enhance

People tend to be loyal to good performance. There is a very People need and deserve to straight forward method of f e e l a p p r e c i a t e d . M y ticking off:suggestion is to go out of your

way to make those you work · Be absolutely honest

with feel that you genuinely and say what needs to be said.

appreciate them. Praise often. · Keep the meeting Dish out compliments. If it is at completely private all possible and appropriate unheard and unseen.send a card, e-mail or · Criticize result and handwritten note. Make a performance not the phone call or a letter, look the individual.person in the eye and tell them · Show the person how listeners because you can how much you appropriate to improve.emote with them. them. On occasion if you can

· Look the person in the Effective listening allows you do i t and again when

eyes when you speak.to avoid a great number of appropriate, send a small gift

· Build the person up at m i s t a k e s a n d or token of your appreciation.

the end.misinterpretation. Being more Make your appreciat ion

attentive to what others are · Re-emphas ize the known. Do all of these often.

saying also help you avoid person's good points, B y r e m e m b e r i n g t o

many interpersonal conflicts. so that his/her self communicate and appreciate

confidence is retained. This is one of those powerful the people you work with, your

strategies that can generate Are we trying to understand business relationships will be

immediate an enduring other's view point and enhanced and you will be

results. You may have to work emotional makeup? If this is actively make everyone's day

at it a little but if you do, it will the attitude we imbibe, the a little brighter including your

be well worth it. Besides, being commun ica t ion w i l l be own. It doesn't matter whether

liked and admiral you will find successful. you get anything in return.

yourself becoming calmer and Always bear in mind that every

more peaceful as well.

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Fast pace of Life, Tensions, euphoria have just started based on Ayurveda treatment, Mental Stress and Strains, etc penetrating into the Asian which is thought of as a life have once again crated interest markets such as Taiwan, Japan, science, and includes yoga, in a holistic approach to health- T h a i l a n d , S i n g a p o r e , meditation, and the natural and a conscious return to nature. Indonesia, Malaysia, Nepal and spiritual sciences. It looks at a Among many segments of India Indication that such a person as a unique individual, tourism product, health concept is on the rise globally, and seeks to understand to tourism is now gaining which offers a blend of modern correct the imbalances and popularity in India as well. The faci l i t ies and tradit ional restore the innate intelligence people are increas ingly rejuvenation therapies. Asian becoming health-conscious health resorts are on the and are travelling to different increase with the tide changing climes to get treatments. This from a mostly male activity to a l s o a f f o r d s t h e m a n more and more women looking opportunity to see attractions for the benefits offered. In the of the region and to have a peep USA people spend more than into the cultural heritage and one billion dollars annually on social l i fe of the local anti-ageing/medical aesthetic community. The younger treatments. generation is also seeking The business of well-being is escape from work related estimated to reach one trillion stress. The fast pace of life, dollars by 2010. Spa holidays, tensions, mental stress and wellness stores shopping for

and harmony of the person. It is strains, modern societal vitamin pills, sipping herbal tea also known to promote positive pressures and today's way of in tea temples and massage health, natural beauty and long life have once again created with scented lavender oils will life. interest in a holistic approach to be increasingly used by the Naturopathy sees health and health a conscious return to people in future. 'Holism shops' disease in holistic terms taking nature. and 'Wellness stores' will crate into account the inherent The Business of 'Well Being' the next trillion fortunes for the relationship between the new millennium,' Wellness is Consumer's perspectives on individual and cosmic spirit, the considered a way of life and a health focused on fitness and individual and the cosmic huge industry. It's about s e e k i n g h e a l t h r e s o r t consciousness energy and healing the mind, body and experience as an alternative or matter, naturopathy seeks to soul' complement other leisure take human beings not only activities besides an organic The major characteristics of back to nature but also back to sense of well being from beauty wellness are: active protection the fundamentals of nature. and artificiality coupled with of health, regular exercise, a Yoga is believed to be one of the spiritual renewal, are some of health diet, avoiding hazardous most extraordinary spiritual the reasons which have given a substances, regular relaxation sciences that mankind has ever fillip to the promotion of health and stress management, and discovered, which covers the tourism in the country. an environmentally friendly entire field of our existence approach to life.Similarly, health resorts 'spa' from the physical, sensory, are mushrooming in developed Ayurvedic healthcareemotional, mental and spiritual nations and this growth and the Health Tourism is basically to the highest self-relisation.

Dr. N.K.SharmaITFT College-Chandigarh

Exploring Health & Herbal Tourism in North

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Meditation results in increased business. unable to launch projects relaxation, unlocking the themselves, they may invite It is relevant to reproduce here storehouse of energy within the the private sector including the from the National Tourism body. Its benefits include a non-resident Indians for setting Policy-2002 about promoting greater sense of relaxation in up health and herbal resorts health tourism in the country. mind and body, greater and spas in this region. Suitable “India is today being ' re-flexibility of thinking, an ability incentives and concessions discovered' by the world at to meet situations with need also to be offered to the large for the depth of its freshness and insight. Today, a entrepreneurs and developers understanding of its physical, large number of corporate for taking up such projects. mental, emotional and spiritual houses are teaching their These states may also con-manifestations of the worlds executives the benefits of ordinate to have an integrated and the humankind. In meditation. health and herbal tourism particular, India has traditions Kera la has successfu l ly policy and plan for not only that focus on the holistic exploited its exotic places and sharing their experiences and healing of individuals and on resorts for providing Ayurvedic resources but for organizing elevation the individual to a healthcare to the people with inter-state herbal tours as well. higher plane of consciousness 95 percent of foreigners who and awareness. That can be These tours should also include specially come to the state for India's most unique tourism visits to other places such as treatment and the rest well- product- holistic healing and forts, palaces, temples, heeled Indians. The State rejuvenation of the individual monasteries, historical & tourism department has a fo rm every d imens ion- a r c h a e o l o g i c a l s i t e s , master plan for a hill station to physical, mental, emotional handicrafts centers and places be spread over 12,500 acres of and spiritual and in doing so, it which offer ethnic cuisine.land in central Kerala, which will will capture the essence of the Development of this form of be a ' ' ho l i s t i c hea l th best of India philosophy and tourism, besides enlarging the destination''. When Ayurveda culture for international and existing scope of tourism, emerged as a potential draw, it India visitors alike. would also bring considerable was judged both compatible Northern States offer economic benefits to the people and unique enough for the immense potential and even to those who are tourism department to include l iving relat ively in less Northern Indian States of it in its marketing effort. This developed areas and the Punjab, Haryana, Himachal has resulted in the creation of a farmers who cultivate the herbs Pradesh, J&K, Uttaranchal and large number of employment and medicinal plants. Chandigarh, on account of their opportunities of the local topography and terrain, offer The states should also earmark people besides helping farmers immense po t en t i a l f o r sites for setting up health and in the cultivation of medicinal promoting health & herbal herbal resorts and develop herbs and plants. For the classy tourism. However, these necessary infrastructure such tourist coming to Kerala, states, while promoting their as roads, power and water Ayurveda is more attractive distinct tourism product, have supply etc. Till the time new than the scenic charms of the s o f a r n o t g i v e n a ny resorts are developed, state State. consideration to develop this tourism authorities could Inspired by the growing fast emerging segment of the c o n s i d e r i n t r o d u c i n g interest in health tourism, tourism industry. p a n c h a k a r m a , y o g a , Ka r n a t a k a , Ra j a s t h a n , meditation and naturopathy If the state government are Uttaranchal and many other programmes in some of their states have started promoting selected establishments. it as integral part of their overall Awareness campaigns to make tourism spectrum. the local people aware about In India, many 5 star hotels the value to preserve the have started offering an array medicinal plants and herbs and of treatments based on Indian to cultivate the same on systems of medicine importing scientific basis need also be “ East meets West” philosophy. carried out by the state Another big name in the spa A y u r v e d a a n d f o r e s t boom is the beauty czarina departments in tandem with Shahnaz Hussain, who has the local panchayats and the bought a 30 acre spread in tourism departments.Dhauj in Haryana to expand her

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In September 2008 , America's North America. Profits plummeted enabled the UK more effectively one of the biggest investment across the board, and as a group than some continental European bank, Lehman Brothers, collapsed the largest banks in the countries to mobilize savings and initiated chain reaction of Netherlands, Switzerland and the which might otherwise have lain e c o n o m i c , f i n a n c i a l a n d United Kingdom registered a net dormant, and there are a number psychological crisis which very loss. Japanese banks profitability of studies which illustrate either soon overpowered the entire also remained poor due to low net cross sectional or time series globe. The evolution of crises interest margins. cor re la t i ons be tween the

I n v i e w o f t h e g l o b a l started in the early 1980's in the development of basic banking and developments, and the diverse USA, due to deregulation; financial systems and economic

channels of transmission, there is financial assets grew more rapidly growth. It is highly likely that in a n e e d t o a n a l y z e t h e than the real sector. This process India financial deepening; in the developments in Indian banking. further gathered speed by the sense of the extension of basic In a cross-country perspective, following events: banking services and sound credit

• The stock market boom in the Indian banking sector has extension to sectors of the second half of the 1990s, displayed healthy trends, as population currently largely • The mortgage-housing boom compared to China, USA, UK and outside the banking system would that began in the late 1990s, Japan. The significant aspect is be positive for welfare and growth.

that India has so far never But we cannot extrapolate from • And the rapid pace of witnessed a banking crisis. Some the beneficial impact of financial financial innovation in the past of the reasons for India's deepening and sophistication up decadeinsulat ion are: (1) credit to a point, and assume that still Global Financial Crisis derivative market not properly more f inancial deepening, Banking all over the world developed; (2) regulatory innovation and complexity is witnessed disaster due to Global guidelines on securitization do not limitlessly beneficial. Summing financial crisis. The decline in the p e r m i t i m m e d i a t e p r o f i t up it can be said that there is need global outlook that started in the recognition; (3) close co- for balanced approach for financial middle of 2008 continued through ordination between supervision of l iberalization and financial out 2009, although signs of banks and their regulation. deepening, as it depends upon the stabilization have begun to

supervisory and regulatory Balanced approach for emerge. Globally, there was structure if the country.financial liberalization decline in bank's profits, but the References : Reserve Bank of Lord Adair Turner said that the way banks have been affected india(2009), Reprt on Trend and sensible conclusion on the overall by the crisis has differed progress in banking , October 2009, benefits of financial intensity and somewhat according to the

financial liberalisation, would circumstances in their respective *Lord Turner ,Chairman, Financial

seem to be that it is valuable up to home markets. Services Authority, United Kingdom,

a point in some markets, but not in In US there was a surge in bank at the Fourteenth C. D. Deshmukh all markets and not limitlessly. failures in 2008. A total of 25 Memorial Lecture on February 15, There is a strong case that the deposit-taking institutions failed, 2010 at Mumbai)development of a modern financial with combined assets of US$ 372

See , e.g. I.R.G.King and R.Levine “ system, combining banks and billion, about 10 times higher than Finance and growth: Schumpeter corporate bond and equity during the previous peak in bank might be right”“ Quarterly Journal of markets, retail and wholesale failures in 1993. The failure of Economics” 1993 , or Rouseeau and insurance services is strongly Washington Mutual accounted for Sylla, Emerging Financial Markets and

favorable for economic growth. US$ 307 billion of the total and Early US Growth, NBER WP 7448Walter Bagehot argued in was the largest US bank failure in Lombard St reet that the history. In Europe, the general sophistication of the nineteenth picture of bank performance in century British banking system 2008 was broadly similar to that in

Indian Banking in the Global Context

Monika Aggarwal

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Self Appraisal is considered “self appraisal” is merely a development tool. When

a n e f f e c t i v e t o o l o f tool of expression, a tool that applied well it can have a long

management. It is perceived may not be projecting the lasting effect on quality and

that an employee's self true image of self, and thus a production elements of any

a p p r a i s a l h e l p s t h e tool of deceit. If the subject business.

organizat ion in better

managing the employee and

his performance, skills and

traits. Self appraisal is all

about an honest and earnest

self observation. This relies

on reasoning and examining

one's own thoughts and

feelings, and actions in light

of one's core values. The desires to use it as an Here is a beautiful story of a paradox is that it is very instrument of genuine self boy called Lali. One day Lali difficult to indulge in genuine improvement, it requires a went into a general store in and effective Introspection. great deal of moral courage great haste and reached for This is so because all our and integrity. the phone. He asked the journeys to the inner world

owner if he could make a call. are carried out in the light of Lali could be heard talking to our external world. It is worth Thus organisations need to some lady on the other side ment ion ing here tha t work on building positive of the phone. This is what the Behav i o r i s t s c ons i de r beliefs and values in their store owner heard.introspection an unreliable workforce. This can be done Lali, “Madam, Can you give tool of self analysis as we by holding regular attitudinal me the job of mowing your generally fail to see our own correction workshops or lawn?failings. The secret of all good training sessions on building

self appraisals is hidden in positive values. With the The lady replied, "I already

the honest intention of desirable positive values and have someone to mow my

studying one self. If the beliefs in place, self appraisal lawn.

subject only wants to project becomes a personality “But I will mow your lawn for a desired image of him, then

Self Appraisal A Psychological Tool of Management

Balwant GurunayAuthor, Poet, Mentor, Attitudinal and Soft skills Coach, Corporate Motivator and Business Strategy Consultant

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half the price of the person water bearer is the manager. thinking.) I planted flowers

who now mow's your lawn." The story goes like this. A on your side of the walk. This

replied Lali. water bearer used to bring way I have been decorating

two pots filled with water to a the palace vases with “I am satisfied with the boy king's palace every day. One beautiful flowers and made who works for me”.of the pots he carried had a the king very happy. But for The little boy found more small hole in it. This pot could your little flaw I could never perseverance and offered, " never reach the palace full of have thought of the flowers. I'll also help you walk your water where as the other pot So do not worry. I still admire dog and clean the porch”. delivered a brim full of water you and believe in you. Again the woman answered every day. The story teaches us that in the negative.This went on for days. The management is not just With a smile on his face, Lali perfect pot was proud of its about hiring and firing replaced the receiver. The accomplishments where as people, because real life store-owner, walked over to the pot with the hole got sad. people are not zombies after the boy and said," Son, I like After a year of what it all. Management is getting your attitude and would like perceived to be a bitter the best out of people by to offer you a job." failure, he spoke to the water encouraging them to do their

"No thanks, "Said Lali. “I was bearer, "I am ashamed for best and letting them know

j u s t c h e c k i n g m y having delivered only half of that in spite of their little

performance with the job I my capacity. The water flaws they are precious. This

already have. I am the one bearer said filled with way they shall deliver their

who is working for that lady!"compassion, "As we get back best. Don't forget that even a

If your values are in place you to the palace today I want pot with a hole can be always want to improve and you to notice the beautiful advantageously utilized.will find ways and means to flowers growing along our My personal experience is do it. Otherwise even self path , and notice that the that the in spite of all the appraisals are nothing more flowers grow only on your appraisals the best thing to than a tool to cheat one and side of the path. I always move a person in the other, a tool for building false knew about the hole in you. desirable direction can just facades to hide behind, It's only my fault that I could be done by using these four rather than improving one not repair it and nor could I words-self. Thus I strongly advocate get i t repaired. [In "I BELIEVE IN YOU".that, for all appraisals to managerial parlance I could

These four immensely work, the integrity and neither train you to improve, motivating words, if used at honesty of purpose must be nor could I outsource some the right time and for the in place, both for the training to fill up the gaps.] ... right purpose, will not only e m p l o y e e s a n d t h e So I decided to turn your motivate people to do their employers. To elaborate this curse in to a blessing (a best but also motivate them I remember another story m e t a p h o r f o r g o o d to be the best that they can where the pot is a metaphor management and lateral be.for an employee and the

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Abstract : Competition policy practices. This situation has to in restrictions on foreign direct

is concerned both with private be avoided. investment, privatization,

anticompetitive practices and Introduction d e r e g u l a t i o n a n d t h e

with government measures or Once one allows for the protection of intellectual

instruments that affect the possibility that private firms property rights are all relevant

state of competition in can create barriers to entry or t o t h e p r o m o t i o n o f

markets. Greater competition foreclose entry to a market by competition in markets" (Lloyd

in product markets can lead to new firms, then improving 2001).

lower prices, greater choice, d y n a m i c e c o n o m i c Competition Law

and increased production performance may well require Greater competition in product

e f f i c i e n c y , u l t i m a t e l y enforcement of policies to markets can lead to lower

contributing to a country's p r o m o t e o r e n s u r e prices, greater choice, and

growth and development. competition. i n c r e a s e d p r o d u c t i o n

Broadly classifying, there are C o m p e t i t i o n p o l i c y i s e f f i c i e n c y, u l t i m a t e l y

two models of anticompetitive concerned both with private contributing to a country's

p r a c t i c e s v i z . ( a ) anticompetitive practices and growth and development.

microeconomic model, and (b) with government measures or Restrictions to competition

macroeconomic model. instruments that affect the must generally therefore be

The total volume of merger state of competition in removed to enable markets to

and acquisition deals with markets. For example, trade del iver the benefits of

focus on India has almost barriers, barriers to FDI, and competition to consumers and

halved so far in 2009 to $ 2.7 l i c ens i ng r equ i r emen t s to suppor t susta inab le

billion against $ 5.3 billion last (among others) can influence economic growth.

in 2008, according to global the extent of competitive Indian market has witnessed a

deal tracking firm Dealogic. pressures in markets and so paradigm shift, from regulated

The Act regulates only those are often seen as appropriate e c o n o m y t o w a r d s

mergers and acquisitions, concerns of competition policy. liberalisation since the last

which qualify under the Barriers to trade and FDI, as decade and a half. For

definition of “combination” well as stringent licensing and attainment of technological

under Section 5. In practice, registration requirements can dynamism and international

there may come up a situation influence the extent of c ompe t i t i v ene s s , i t i s

where a merger may not come competitive pressures in necessary to have a strong

under the definit ion of markets and so are seen as national anticompetit ive

“combination” under Section l eg i t imate concerns o f r e g i m e , w h i c h c a n

5, largely because of the competition policy. Thus, as complement liberalisation stbenchmarks p resc r ibed Peter Lloyd has put it: "Policies policy. At the beginning of 21

therein, yet it may give rise to relating to the liberalization of century, 85 countries had

g r a v e a n t i c o m p e t i t i v e international trade, reduction e n a c t e d c o m p e t i t i o n

Competition LawPart-1, Introduction And

International Position

Dr P K VasudevaFormer senior professor ICFAI Business School, Chandigarh

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CMAeMaglegislation in their respective ways: market access such as import

countries. Another 20 or more (1) First, international cartels, international cartels,

countries are in the process of cartels among multinational abuse of a dominant position

d ra f t i n g and ena c t i n g firms would fix prices or t h r o u g h e x c l u s i o n a r y

competition laws. It has been allocate world markets; practices, vertical restraints,

researched that countries with (2) Second, import cartels which foreclose markets to

competition laws account for and adoption of exclusionary competitors constituted the

nearly 80 per cent of the total practices by firms with a first category of restrictive

world output and 86 per cent of dominant position in domestic practices. GATT and its

w o r l d t r a d e . T h i s market; and s u c c e s s o r W T O h a v e

acknowledges an increasing (3) Third, export cartel and progressively removed or

realization that an appropriate firms with dominant position in lifted government barriers on

legal framework is essential to a home market. trade.

encourage competition. Although the entire WTO References

In the wake o f these system is based on free trade, Ahn, S. 2002. "Competition,

developments, India enacted yet there is recognition of Innovation and Productivity

“the Competition Act, 2002” interventions by national Growth: A Review of Theory

(Amendment) 2007 to replace l eg i s l a t i on r e l a t i ng t o and Evidence." Economics

the Monopolies and Restrictive competition. Like the goal of Department Working Paper

Trade Practices (MRTP) Act, establishing a liberal trade No. 317. Organisation for

1969. The latter is no longer policy, the goal of competition Economic Co-operation and

relevant in the changing policy is generally to ensure Development, Paris.

economic scenario. It drew that markets are open and Brooks, D.H. and S. Evenett.

inspiration from Articles 38 competitive which promotes 2 0 0 5 ( f o r t h c o m i n g ) .

and 39(b) of the Constitution, the efficient allocation of Compet i t ion Pol icy and

which seek to prevent resources. Competition law Development in Asia. London:

concentration of economic complements trade policy by Palgrave Macmillan.

power and ensure that the ensuring that the reduction or Government of India. 2000.

material resources of the elimination of government Report of the High Level

country are so distributed as to barriers to trade is not negated Committee on Competition

subserve the common good. by anticompetitive behaviour Policy and Law. Available:

However, it created entry of private firms through the http://www.dca.nic.in/comp/

barr iers to new f i rms. abuse of market power or mainfile.htm.

Clearances had to be obtained through collusive behaviour. Government of Viet Nam.

for expansion and capacity The v iew that p r iva te 2002. Price Ordinance 2002.

licenses under a control anticompetitive behaviour Hanoi.

system. Even agreements for could undermine global trade Monopolies and Restrictive

t he impor t o f f o re i gn liberalisation was appreciated Trade Practices Commission

technology required approval. as early as in 1947 when it was (MRTP Commission). 1997.

International Position on proposed to add the provisions A l k a l i M a n u f a c t u r e r s

Competition of Chapter V of the Havana Association of India vs.

Liberalisation, privatization Charter dealing with cartels to American Natural Soda Ash

and globalization indicate that GATT 1947. Proposals to Corporation (ANSAC) and

the effects of restrictive resuscitate the same failed in Others, 1997 (5) CTJ, 288.

business practices are felt 1955-56 New Delhi.

beyond national borders. In 1997, Working Group on the Vasudeva P. K. (2005)

However, i t shou ld be Interaction between Trade & Repr in ted 2010, WTO:

understood that such practices Competition (WGTCP) was set Impl i cat ions on Ind ian

could reduce the benefits of up pursuant to the Singapore Economy, Pearson Education,

open trade and investment Ministerial Declaration in New Delhi.

liberalisation in at least three 1996. The practices affecting

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CMAeMag

What quantum of data can be organisms. The storage

stored in just one Cubic inch capacity of a single gram of

of DNA? Can you imagine? DNA can hold as much

The answer may pleasantly information as one trillion

surprise you! The entire data compact discs. The DNA is a

that millions of computers double stranded molecule.

available in the world since Each strand is based on 4

the inception of this Scientific bases: Adenine (A), Thymine

computing also offers much Marvel. DNA computing is a (T), Cytosine (C), Guanine

lower power consumption form of computing which uses (G). The linkage between

than traditional si l icon DNA, biochemistry and bases has a direction. There

compute rs . DNA uses molecular biology, instead of a re complementar i t i es

adenosine triphosphate (ATP) the traditional silicon-based between bases (Watson-

as fuel to allow ligation or as a computer technologies. DNA Crick), (A) ßà (T), (C) ßà (G)

means to heat the strand to c o m p u t i n g , o r, m o r e cause disassociation.g e n e r a l l y, m o l e c u l a r Characterist ics of DNA

compu t i ng , i s a f a s t 3) Parallel Processing: The Computingdeveloping interdisciplinary main benefit of using DNA 1) Dense In format ion area. DNA computers use computers to solve complex Storage DNA to store information and problems is that different This image shows 1 p e r f o r m c o m p l e x possible solutions are created gram of DNA on a CD. calculations. DNA has a vast all at once. This is known as The CD can hold 800 amount of storage capacity parallel processing. Humans MB of data. computers might tap the vast a n d m o s t e l e c t r o n i c • The 1 gram of

computers must attempt to DNA can hold about 14 solve the problem one 1x10 MB of data.

process at a time (linear The number of

processing). DNA itself CDs required to hold

provides the added benefits t h i s a m o u n t o f

of being a cheap, energy-information, lined up

efficient resource. edge to edge, would

circle the Earth 375 4) Small Size: DNA's key times, and would take advantage is that it will make storage capacity that enables 163,000 centuries to computers smaller than any DNA to hold the complex listen to.computer that has come b l u e p r i n t s o f l i v i n g 2) Power Consumption: DNA

•

DNA Computing: New Computing Paradigms

Navdeep Kaur Chauhan, Principal CIIS-IST, Mohali, Member of Executive Council , CMA

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CMAeMag

before them, while at the the app l i ca t ion o f a computer that is so tiny that

same time holding more data. biopolymers in the a trillion of them could fit in a

One pound of DNA has the formation of novel nano- test tube and perform can

capacity to store more structured materials with p e r f o r m 3 3 0 t r i l l i o n

information than all the unique optical and selective operations per second, more

electronic computers ever transport properties than 1,00,000 times the

built;and the computing speed of the fastest PC with DNA based models of power of a teardrop-sized 99.8 percent accuracy. It is computation might be useful DNA computer, using the DNA the first programmable for simulating or modelling logic gates, will be more autonomous computing o t h e r e m e r g i n g powerful than the world's machine in which the input, computational paradigms, m o s t p o w e r f u l ou tpu t , s o f twa re and such as quantum computing, supercomputer. hardware are all made of bio-which may not be feasible

molecules. Recently, the 5) Unlike the toxic materials until much later.team has gone one step used to make traditional Evolutionary programming further. In the new device, the m i c rop rocesso r s , DNA for applications in design or single DNA molecule that biochips can be made cleanly. expert systems.provides the computer with 6) Less Expensive: As long as In theory, this technology the input data also provides there are cellular organisms, could one day lead to the all the necessary fuel. there will always be a supply development of hybrid Classical DNA computing of DNA. The large supply of computer systems, in which techniques have already been DNA makes it a cheap a silicon-based PC theoretically applied to a real resource. generates the code for life problem: breaking the A p p l i c a t i o n s o f D N A automated laboratory- based Data Encryption Standard, Computing operations, carried out in a DES. Although this problem miniature 'lab in a box' linked The potential applications has already been solved using to the PC. of re-coding natural DNA into conventional techniques in a a computable form are many C o m p a r i s o n o f D N A much shorter time than and include: Computer with Conventional proposed by the DNA Computer: DNA sequencingmethods, the DNA models are Basics D N A C o m p u t e r s DNA fingerprintingmuch more flexible, potent, Conventional Computers DNA mutation detectionand cost effective.

Storage Media Nucleic D e v e l o p m e n t a n d Israeli scientists have devised acids Semiconductorsminiaturization of a computer composed of DNA

Memory Capacity U l t r a -biosensors, which could and enzymes. The enzyme

High High p o t e n t i a l l y a l l o w FokI breaks bonds in the DNA

communication between Operators B i o c h e m i c a l double helix, causing the

molecular sensory computers Operations L o g i c a l release of enough energy for

a n d c o n v e n t i o n a l O perations (and, or, not)the system to be self-

electronic computers. Operations Simultaneous sufficient. The design is

The fabrication of nano-scale (Parallel) B i t w i s e considered a giant step in

objects that can be placed in (Sequential)DNA computing which could

intracellular locations for Speed of each Operation transform the future of monitoring and modifying cell Slow Fast computers, especially in function Process S t o c h a s t i c p h a r m a c e u t i c a l a n d The replacement of silicon Deterministic biomedical applications.devices with nano-scale Latest Developments: m o l e c u l a r - b a s e d Israeli scientists have devised computational systems, and

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CMAeMag

India's fast paced economic maintaining a conducive program should be long growth during the last decade workplace, which is able to e n o u g h t o h e l p g o o d has thrown a peculiar problem attract, retain and nourish orientation with the Company. to the employers of “How to employees. The organization must have retain good and talented b. Relationship Strategy: - well laid out ethos and values Employees”. Though, there is It dwells on how the employers and be percolated at all levels. no dearth of “Talented treat their employees which Transparent system of rewards workforce” in the market, itself lends to how employees and recognition should be in retaining talented employees treat each other and have good place. Set up proper annual has turned out to be a tricky bonding. and long term personal and situation for most of the c. Support Strategy: - It professional growth plan for all employers/HR professionals, involves giving support to the employees. Be aware of especially so, in the service employees by providing the poaching activities undertaken industry in the market. r ight tools, techniques, by various recruiters and Poaching, giving counter offers equipment, and resources to sanitize the Company from to “performers and high complete the job. such hazards. Facilitate getting achievers” has become the d. Growth Strategy: - the job done by providing norm and especially so in Growth is the second nature of adequate tools and resources. serv ice industry where humans and hence the Ensure to have proper attrition rates are much higher. employers must provide ample corporate succession plan in Not to be outdone in the rat- growth opportunities for all its place at all times. And there race, talented candidates are employees. must be a meaningful exit lapping it up and are ever e. Compensation Strategy: interview of all the employees happy “hopping jobs at the - Compensation strategies who resign as it serves as a drop of a hat” for getting a include all monetary benefits good data base to analyze the good raise. Hence, it 's a n d p e r q u i s i t e s w i t h causes of employees turn over.important to find and list the employee's stock options. It There fo re , the key to main causes of attrition, how must be commensurate to employee retention in service we overcome them and what both qual i f icat ions and industry remains right hiring, measures may be adopted to experience of the employee. meaningful induction, good retain employees. Some Useful Tips on value system, instituting Main Causes of Attrition Retaining Employees: transparent rewards and being poor working Employers need to follow recognition policy, planning for conditions, lack of transparent and consistent HR personal and professional appreciation of work, support, policies in order to retain growth, creating healthy opportunity for advancement employees and implementing working environment, proper and inadequate the following may go a long succession planning and compensation. way in retaining employees for facilitating them to achieve the Suggested ways to long term. Selection of right desired results. Overcome Attrition candidate for the right job is Source: www.teconline.com a. Environmental Strategy: the f i rs t s tep towards - This involves creating and employee retention. Induction

Employee Retention Strategy in Service Industry

Col ( Retd) Taj Hoda, AVP- Admin and Research Scholar inHR in Panjab University, Chandigarh.

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Outsourcing is the buzzword using well-developed industry have many advantages and

today with more and more knowledge to arrive at the benefits including enhanced

organizat ions opting to right compensation packages. employee and business

outsource various processes effectiveness, higher quality, Such attention to detail and and procedures to specialized greater flexibility, bringing emphasis on thoroughness agencies. Outsourcing is no about organizational change ensures a high level of quality. l o n g e r r e s t r i c t e d t o and increasing customer Outsourcing HR functions such international companies but satisfaction and product or as candidate recruitment and extends to small and mid-sized service value. However, in selection will make it easier for domestic organizations as order to experience all these companies to hire the right well. By outsourcing, these benefits, it is important to candidates and be better businesses and organizations choose an outsourcing agency equipped to retain them. free up time and resources that sets up the HR systems Full-fledged HR outsourcing that can easily be utilized for and processes with extreme organizations go the whole more important strategic thoroughness and attention to mile and provide businesses planning and execution. deta i l . HR outsourc ing with services that extend

agencies must possess teams Today, let us take a look at HR beyond recruitment and of industry-trained and outsourcing and the reasons payroll. They provide training, experienced professionals, an why it is fast becoming an personnel administration, HR insight into the functioning of organizational need. advice, ad-hoc support, major and minor industries To begin with outsourcing HR contracts and procedural and an ability to execute HR processes such as recruitment, advice and consultation, processes externally yet hiring, selection, payroll and setting up rewards and seamlessly. others allows HR professionals recognition systems as well as So, should you decide to to be more involved in the being on call for any kind of choose to outsource your HR organizational goals, planning HR-related assistance. In processes and functions, do go and execution rather than be other words, full-service HR ahead. It is a win-win decision. swamped w i th r ou t i ne outsourcing organizations take Howeve r, c hoose you r paperwork and file pushing. over all the human resources-outsourcing agency with care. related activities and make it Moreover, outsourcing is cost Moreover, if you are a business easier for a business to focus effective besides being more who has outsourced, please on target setting and goal research- in tens ive . For feel free to share your achievement. instance, outsourcing the experiences. payroll function means that Outsourcing and particularly,

the outsourcing company will HR outsourcing has been a part

devote considerable time to of the Indian business scenario

surveying the market and for many years now. It does

Taking a Look at HR Outsourcing

R.Rajan, Strategist & Facilitator

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CMAeMag

The report on the Task Force programme in the textile and Labour productivity and

on MSMEs set up by Union garment sector by leveraging quicker response to demand.

Government noted that India the strength of existing A study on the productivity of has the advantage of a large institutions under Textile the garment sector shows pool of human resources, Ministry to train 30 Lakh that there is considerable however, the industry persons over 5 years under scope for improvement, continues to face deficit in t h e p r o g r a m m e . T h e particularly, in aspect of manpower possessing the proposed Skills Development labour productivity. It has right skills for manufacturing, Programme for textiles and been found that, workmen service, marketing, etc. garments sector would working on conventional Although SME sector employs provide long-term benefit to e q u i p m e n t s r e q u i r e substantial manpower, the the textile industry, which upgrading their skills to cope re tent ion o f workmen has been facing shortage of up with the technological continues to be the issue. skilled labour since the last changes taking place in the

few years.The textiles and clothing (T & garment industry. Due to lack

C) industry i s labour Productivity and Quality of proper skills training and

intensive. The T & C sector development, many garment The quality standards of contributes 4% towards m a n u f a c t u r e r s h a v e developed world are stringent National GDP and 12% of restricted many factories on and in view of globalisation of export earnings. This sector low value added products.the markets they require the employs 35 million workmen. products at competitive Bias towards women Over the years, developed prices and at fixed delivery workerscountries have been shifting schedules. In order to meet The advanced machines their garment production these requirements, not only require more skilled and bases and outsourcing the management of the know l edge ope ra t o r s ; centres to deve lop ing factories but also the shop besides other things this may countries, many of them have floor level work force required put up their camps in India to be skil led to meet also. i n te rna t iona l bus iness

S i g n i f i c a n t l y , U n i o n practices. International

Development Budget 2010- Buyers will come to those who

11 declared to launch an will be able to give advantage

extensive skill development of lower wages, higher

Empowering Women Workers in Garment Industry

J.N.Vohra, B.Tech (Text.), M.Tech, F.I.E., C.Eng (I), LMIMA

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be the reason why there may lower wages to women under especially young girls from

be a prejudice toward time rates. Whereas, it has rural backgrounds. The

employing men rather than been seen that under piece young women come to work

women in the garment rate work, where wages in the factories to save money

industry in India. In other earned match productivity, for their future, including

garment producing countries women workers receive their dowries, and to support

in Asia, large numbers of wages equivalent to their their families. Women feel

women are employed. For counterpart male workers for empowered by their earnings

example in Bangladesh the same work performed. It and attain confidence and self

women count for 90%, has been found that women esteem as income earners.

similarly in Cambodia 85%, are at an advantage in some Because they may be young

Sri Lanka 80% and in China kinds of work, work that could women living away from

70%. The average of women b e t e r m e d “ f e m a l e home, the employers and the

working in Indian garment advantageous”, such as community should look

industry is less than 40%. assembly line stitching, favourably the public image

hemming, embro idery, of women workers.Ludhiana garment industry is labelling, packing, where if male dominated and more Un fo r tuna te l y, women men were to be substituted, than 40% of the labour force workers generally suffer from there would probably be loss is migratory. Lately due to gender subordination to in productivity. National Rural employment largely male employers and

Guarantee Act (NREGA), Empowering Women managers in a system that

industry suffered shortage of considers women workers as Punjabi women, known for workforce during peak dispensable labour. Similarly, their robust health, have the season. for upward mobility in the lowest share in workforce in

labour hierarchy of factories, Majority of workers in the all industry segments with female workers generally garment factories, especially participation rate of about 8 stand few opportunities. in Bangalore comprising of 93 percent as per an estimate.

per cent, come from the rural A n d h r a P r a d e s h h a s It is essential that special

areas. Despite the fact that a approximately 35 per cent, consideration in various

large number of female Arunachal Pradesh 38 per aspects need to be taken

employees work in the cent, Himachal Pradesh 34 where most of the garment

garment sector, men still and Haryana had 12 per cent sector workforce is female.

have the upper hand. As a share. Some of these aspects are

result, it becomes very regulation of work hours, Now some companies in difficult for women to express overtimes extending to late Ludhiana are encouraging their needs. It is unfortunate hours in the night, health and hiring of female workers, that in many factories female s a f e t y, p r o v i s i o n f o r

labour are still underpaid maternity leaves, female

compared to male labours for doctors at work places and

similar jobs. handling issues of sexual

harassment. Employers generally assume

women to be less productive

than men and hence offer

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“But let there be spaces in your military rigor… care of them when their togetherness and let the winds extremely keen eyesight (which The stillness of the birds and the of the heavens dance between enable them to spot potential surrounding calm triggered a you. Love one another but make prey from a very long distance) sense of deep affection in my not a bond of love: let it rather would fade away and age would heart without notice and later on be a moving sea between the do the catch up game…. with each passing day the sight shores of your souls Kahlil of the birds and their majesty Why this dedication to the nest is Gibran” made me a regular post dinner the question mind asks and I get It all started during a post dinner peeper to the nest. The convinced that the true peep in the front verandah of our emotions I felt while reading the demands of nature like loving house in Chandigarh a week wonderful portrayal of the the young ones are instinctive ago! untamed “River” in the classical and not result expecting…I

novel “Deliverance” written by wondered when the stone age The Sun had said Goodbye to James Dickey exactly matched man learnt to expect his son or City Beautiful and the Moon had with the emotions triggered by grandson to take care of him…I took over the fine art of enticing these eagles in the stillness of think that during the micro the human mind. I was loitering night. moment this expectation started in the first floor and casually

a fissure and move away from noted that directly in front of the These eagles seemed to be nature has begun for insecurity house on a reasonably high creation of nature's quest for sets in when we expect the raised tree there was a representing itself in varieties; succeeding generation to take systematically arranged nest the sameness of the common care of us and we become over made in layers of sticks and man's quest (shelter + food protective or over curbing their stones. During this sleepy peep I habits) compared to the dare need to explore life…the love of accidentally found a couple of devilry of these eagles in separation is one of the truest birds too perfectly hidden in the fighting with nature day in and dimensions of love which man dark colors of the sky sitting day out touched one's soul has failed to master yet…these equidistant apart on both sides deep ly. I imag ined the night time eagles preached me of the nest protecting the nest, harshness of weather they are silently to expect nothing from still, brownish black, alert and facing and the threats from my succeeding generation just very vigilant too! humans too cutting off nature love and if time comes let them reserves and killing the calm for From the size of the two birds go to live their lives and choose sure they would have a tough and a careful look at their their paths…do not impinge your time surviving…the original features I found that they were thoughts and habits on the native Indian in America with an eagles and easily judged that “golden investment” nature has eagle feather in his cap a the nest should be an Eagle's made on a new life…with a 2 symbol of braveness came to Nest!week old baby sleeping inside mind suddenly…Out of a passerby curiosity the the room these thoughts of I now see these eagles here next day morning too I casually tomorrow touched me deep every night guarding their nest glanced at the nest on my way inside…with great alertness and when I down to office and found the

think that these birds would eagles were not in the nest separate their young ones in a Nature has many a tales to tell - (maybe hunting for food). matter of months I feel stunned let me watch the hatch soon in Incidentally, the same day as to why they are so dedicated the nest and maybe I will let you evening the earlier pattern when in the 40 years of their know when they start flying too repeated two eagles guarding lifetime they are never going to bye for now!their nest with zest the same see their young ones again their way (like the day before) as if eaglets will not be there to take they were going through a

Eagle's Nest!

Jagadeesh BalakrishnanSoftware Process and Project Management Consulting

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CMAeMag

Since Jammu & Kashmir is employment of local population considered to be heaven solely dependent on tourists. /paradise on earth. Every human We have good heritage in Jammu being has desire to visit Kashmir Kashmir like Nishat Garden, at least once in a life. But Shankracharya , Ladakh ' s everyone is not lucky to be there. landscape, and many temples. Jammu Kashmir is such place But the terrorist activities where we can see mixture of destroy each and every dream to religions, culture, and ethos. It is be there. Even we Jammuites are one of the largest state as it is unable to visit Kashmir that

It is one of the pushing factors for diversified and it is into 3 regions shows our desperation of not many local Kashmir youth to take covering Jammu, Kashmir, visiting there. We cannot directly to terrorism as their option for ladakh. In pre independence era say that terrorism is the issue making money. In order to when it was ruled by Maharaja responsible for less tourism eliminate the cause of this evil Hari Singh, it had a large territory t h e r e , b u t e m p l o y m e n t there is need for effective covering Gilgit, POK. But now, opportunities are not there, management model where there territory got shrunk by Pakistani especially when private players is scope for youth to get intrusion on 1948. are reluctant to provide jobs to absorbed after receiving higher A lost Opportunity of Tourism locals and prefer hiring from education. There is enough Basically the demography of J&K outside state. tourist potential available here is such that it is surrounded by Dearth of Employment but if that could be maintained our neighbours like China, Avenues effectively by public private Pakistan, and Afghanistan. As There requires a special partnership, then the problem of resolution, as prevalent in other unemployment would be reduced states, that local youths to a great extent. especially fresher should get Government should create opportunity to get job. They are management for keeping vigil forced to go outside J&K to over private players that they are explore job avenues and they not ignoring talented local youth never return to state, so for job avenues. So a resolution educated youth is becoming is required. We need to do these lesser and lesser in the state. things as soon as possible so that With the increasing of Business Jammu Kashmir becomes once schools providing management everyone is aware of, what again a healthy tourist spot for education like MBA, BBA etc Pakistan has done during 4 tourists in India. In this way I there is growth of availability of forced wars, from 1948 till 1999 close my views. This is a skilled manpower within the Kargil war, now nurturing desperate call from talented state, but the need of the hour is terrorism as an asset to derail youth of Jammu Kashmir to have to tap that opportunity within the India's growth. Because Tourist basic job avenues availability state so that they can be visiting Kashmir in large numbers there otherwise reluctantly absorbed here. Otherwise why can add good growth to nation, educated youth has to find their tourists want to be there when Kashmir could be hot destination ways outside Jammu Kashmir they will find that locals are not for tourists. But since 2 decades, and we may not be able to happy there. So there is urgent militancy has hit the Kashmir address the very important issue need to address the problem of p a r t i c u l a r l y a f f e c t i n g of unemployment and hence unemployment in state.

Jammu & Kashmir :Deprivation of a Tourist Place

Nitin GuptaMBA student of Set Business SchoolUniversity of Jammu.

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CMAeMag

The state of Punjab is juttis were also known by the associated with Punjabi juttis blessed with rich culture and name SHAHI JUTTIS. In is that it has become a heritage. Here the people are those days embroidery work ceremonial footwear along very fond of different on juttis used to be with gold with long Achkan and varieties of food (spicy, thread. However, now that churidaar payjama.. The roasted) and are quite keen has been replaced by silk and younger generation wears towards various kinds of cotton thread. There are the designer juttis that is attires, accessories etc. Like many varieties of Punjabi specifically made to order as many other parts of the juttis. The ceremonial ones per their choice of leather, country, here also Rajas and which are generally designer t h r e a d s , c o l o u r -Maharajas were very fond of juttis having sequined work, combinat ions . Bes ides dressing and delicacies.Till beaded work and work done d e s i g n e r j u t t i s , t h e today this inheritance with gold and silver thread. traditional sober colour with continues. People, even now MIirror work in combination sober work are also still after centuries, are still with different coloured popular. continuing this tradition threads is known as Phulkari Different kinds of leather are .Among many th ings , juttis. being used to make these Phulkari embroidery of T h e m a j o r a r e a o f juttis, mainly being cow, Punjab is very famous. manufacturing of these juttis goat, sheep, and camel. The One of the less famous but was Patiala (Punjab) and leather of cow is the softest more popular among all other nearby places. Patiala used to one being used in these juttis things is Punjabi Juttis. It is be main hub. But now, the and camel being the hardest. typical to Punjab. This royal manufacturing of Punjabi The price of these juttis also footwear was worn by Juttis has spread to other differs according to leather Nawabs of Lucknow and cities of Punjab, however, used.maharajas of Patiala, besides Patiala is still leading. There The basic material i.e leather the rich families of Punjab a r e s p e c i a l k a r i g a r s is obtained from Jalandhar, and nearby states. These (craftsmen) who have been M a l e r k o t l a f o r

in th is job for many manufacturing these Punjabi g e n e ra t i o n s . I t i s a Juttis in and around Patiala. specialized job and art is The thread, beads, sequins , being passed on from one mirrors and other accessories generation to other. are obtained from outskirts of The Designer Footwear Patiala which is actually a hub The Punjabi Juttis have been of these items. Incidentally in fashion constantly. Its the same thread is being demand is on the increase, as used in PHULKARI the most the younger generation has popular embroidery of also taken to it. One unique Punjab. Other items like cloth feature which has now being for embroidery, PVC Sole,

Punjabi Juttis :The Ethenic Choice

Alakshita Pasricha, Post Graduate Diploma In Management (2008-10) [Sixth Semester], Regional Institute Of Co-operative Management, Sector 32-C Chandigarh.

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CMAeMag

special pasting material, U.S.A, Canada, Germany, mould etc are locally England.available. Talking to some of the jutti The price ranges from makers of Patiala during Rs150 per pair to Rs3000 visit to their kaar-khanas per pair and in certain cases ( f a c t o r i e s ) a n d beyond Rs3000 if some showrooms/outlets, jutti special work is done on makers, it was revealed order. Normal range is that they were facing Rs250-Rs400 being used in certain problems. Some of daily wear by most of the the major problems pointed people belonging to middle out by the Punjabi jutti class families. walas were that they were Manual Creations not receiving any support One specialty of Punjabi from the government in any juttis is that the entire work form; tax has been is done by hand and no imposed; no incentive for machine is being used. t he pa r t i c i p a t i on i n While talking to one jutti e x h i b i t i o n s ; n o maker (Raju jutti Store) in “promotional council” type Patiala it was told that to body; no patronage from make one single jutti, it departments of handlooms requires about 5-6 hours and handicrafts; high level approximately and above of competition; lack of all the whole work done on skilled and trained workers; it is hand work. However people are shifting to more another jutti maker of lucrative occupations.Patiala was of opinion, that It was heartening to know one experienced craftsman that the demand for Punjabi can make even upto ten Juttis is on increase. juttis in one day. It was not However, more people are a surprise to be told that not coming into this these juttis are being business mainly because displayed almost all over there are no promotional the country in various activities to popularize it on exhibitions, melas etc. And large scale. Therefore its also, these are being production is on limited exported to countries like scale with limited families

w h o a r e d o i n g i t t r a d i t i o n a l l y f o r generations.For the present the demand is on increase and the traditional makers are still in their place. But as and when more lucrat ive alternatives are available there is a danger that this art of Punjabi juttis may shrink if not get extinct.

Mr. Jatinder Vijh, Dy. General Manager (PR) of HMT's Tractor Business Group has been inducted into the Hall of Fame of Public Relations Council of India (PRCI) for his contribution in promoting professionalism in Public Relations over the years.The award was conferred on him at the 4th Global PR Summit held in New Delhi last Saturday by Mr. Mani Shankar Aiyer, MP. The summit was attended by around 200 delegates from the country and abroad on the theme “Emerging a v e n u e s i n S p e c i a l i z e d Communication”. Mr Vijh is also Executive committee member of Chandigarh Management Association.

Jatinder Vijh in PRCI Hall of Fame

Golden Triangle National Award for Mr. Charanjit Singh

Global Forum for Public Relations announces that Mr Charanjit Singh, past president of CMA has been conferred Golden Triangle National Award this year at 'National Public Relations Day Celebration' on 21st April 2010 at FAPCCI, Red Hills, Hyderabad.. Global Forum for Public Relations and the Hyderabad Chapters of PRSI are organised a talk as part of 'National Public Relations Day Celebration'.His Excellency, Mr Cornelis M. Keur, US Consul General in Hyderabad was the chief guest of the program and presented the following awards: (1) GFPR's Golden Triangle National Award for 2009-10 and (2) PRSI's Dr CVNR Best PR Manager of the year Award for 2009-10.

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Events-2010

HR Conclave

A HR conclave was organised jointly by CMA & ITFT Education Group On Saturday, 1st May, 2010 at 4.00 p.m. at ITFT Campus, PGI-Mullanpur-Majri Road The conclave brought many Corporate HR Managers from Baddi, Barotiwala, Nalagarh, Parwanoo and various other industrial townships on a common platform and deliberated on placement of youth, especially BPL youth in various industries and economic activities, particularly in Himachal Pradesh, as also discussed the emerging trends in Human Resource Management

CMA Supported Blood Donation CampChandigarh Mayor Ms. Anu Chatrath inaugurated

CMA supported blood donation camp, organised and managed by Continental Group of Institutes, concluded here today at Sector-17, next to Neelam Theatre. Chandigarh Mayor, Ms. Anu Chatrath inaugurated the camp. She said that after the renovation of sector-17 plaza, this is the first permission to hold camp at the premises. She congratulated Continental Group of Institutes for organising this camp. She also thanked Lions Club and Chandigarh Management Association for supporting this cause.Over 600 young persons, girls and boys of various institutes donated blood on the occasion. PGI team was in attendance to collect the blood. The occasion was marked with enthusiasm, since many shoppers at sector-17 became instant blood donors and many of them were first timers and lined up to donate the blood.

Remember, your blood donation can save many lives.96% of us rely on the other 4% to give blood. Please don't leave it to someone else.

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Edited by : JN Vohra, Secretary General, CMAPlot No. 5, C/o Bhartiya Vidya Bhavan, Sector 27, Chandigarh

Mobile : 9814556072E-mail : cma.chd@gmail.com