Cliftons Masterclass: Future Shock! How Technology is changing the way we do Business
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Transcript of Cliftons Masterclass: Future Shock! How Technology is changing the way we do Business
Masterclass Presentation
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates www.cliftons.com
www.cliftons.com
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
The Future of BusinessProductivity Software
Extelligent Design
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
www.cliftons.com
Software as a Service
Cloud Services and Software are all around us
Search EnginesSearch Engines
Hosted EmailHosted Email
Accounting PackagesAccounting Packages
CRM PackagesCRM Packages
HR and PayrollHR and Payroll
Content ManagementContent Management
Office Productivity Options
• Speed of getting new staff on board
• Instant on support of collaborative features
• Improved ROI for investment in cloud software
• Standardisation on Web based software
Adoption Drivers and Benefits
300%
• Data centres managed around the globe for you
• Security managed by experts across the data centre
• Software patching and updates also managed for you
• Improved broadband access makes this more viable
Infrastructure Managed for You
• Demand side aggregation – on demand scale
• Multi-tenancy efficiency
• Reduce workflow for IT pros – transition to improve business
Infrastructure Benefits for Clients
30%
• People are the core of almost every business
• Look to software to remove impediments to collaboration and work
• Enable remote and mobile scenarios• Bring familiar software that users
know
• Cloud solutions can enable instant support of features for collaboration
• Co-authoring• Instant Messaging• Workflows• Document management
People are the Centre of your Business
• IT staff can work on improving how the business runs rather than working to keep the lights on
• Refocus how IT operate during new software version roll outs
• Enable mobile collaboration without having teams focus on security if your own network
Let IT do what IT do best
• Look to make more use of cloud based solutions within your business
• Hybrid solutions can provide a way to transition larger services out
• Refocus staff on tasks more important to your business
The Future of Productivity
www.cliftons.com
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
Business Technology
Symantec
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
www.cliftons.com
You’ve lost your Phone … What are the
consequences?
• 50 smartphones were “lost” in Silicon Valley, Washington, New York, Los Angeles and Ottawa
• Applications: social networking, banking, web/corporate email, private photos, password bank, calendar, contacts, salary spreadsheet, logins
Symantec Smartphone Hockeystick Project
• Develop and enforce strong security policies Password enabled screen locks, mobile device management and security software Educate staff regarding risks and especially about the impact of a lost or stolen device
• Protect information as opposed to devices
• Inventory is critical – you can’t manage what you can’t measure
• Have a formal process in place so everyone knows what to do if a device is lost or stolen
• Integrate mobile device security and management into the overall framework - treat mobile devices as the true endpoints they are
• Physical security – never leave your phone unattended. Perhaps differentiate it by using a case
Recommendations
• >6,000 organisations, from 43 countries highlighting changes in the use of mobile devices and applications
Symantec State of Mobility Survey
Key Findings:
• Enable Broadly – staff will use mobile devices one way or another – make it on your terms
• Think strategically – assess realistically, explore opportunities, understand risks and threats that need to be mitigated
• Manage Efficiently – integrate devices into IT management framework which creates operational efficiencies and lowers total cost of ownership
• Enforce Appropriately – review and appropriately modify acceptable usage policies to incorporate both personal and corporate devices. Consider legal, operational and cultural parameters
• Secure Comprehensively – go beyond passwords, wipe and application blocking. Focus on where information is viewed, transmitted and stored. Ensure consistent corporate and regulatory compliance
Symantec State of Mobility Survey
Key Recommendations:
• Reports of phone and Internet scams almost doubled in 2011 – with reported losses up 35 percent to $85 million
• Scam operators moving from the of Internet to phone
• >50 per cent of scams reported to the ACCC perpetrated by phone
• ACCC was contacted more than 83,000 times by consumers and small businesses about scams – almost doubling the 2010 number.
Source: Computer Daily News 20.3 12 Australasian Consumer Fraud Taskforce 2011 Targeting Scams report, released as part of a "Slam Scams!" National Consumer Fraud Week
The Local Scene – Australia 2011
1. Protect information on devices
2. Authentication
3. Maintain security software and policies
Threat Landscape
Top Security Concerns:
“People should be able to work and play freely in a connected world”
• The importance of risk assessment – how valuable is your data?
• How much technology can you throw at the security problem?
• Never underestimate the human factor
• What is it? Why should I care? How is it going to affect me?
Balancing Security, Convenience & Confidence
• Symantec Smartphone Hockeystick Project http://www.symantec.com/content/en/us/about/presskits/b-symantec-smartphone-honey-stick-project.en-us.pdf
• State of Mobility Study http://www.symantec.com/content/en/us/about/media/pdfs/symc_mobile_device_security_june2011.pdf
• Threat Management Survey http://www.symantec.com/content/en/us/about/media/pdfs/symc-threat-mangement-survey-global.pdf
Useful links
www.cliftons.com
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
How to Successfully MobiliseYour Business
SAP Mobile Business Solutions
Agenda
• The 4th Wave of Enterprise IT
• Managing the Consumerisation of Enterprise IT
• The New IT Project – User-led, IT Managed, Never Finished
• Lessons learnt from the SAP experience
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
www.cliftons.com
The 4th Wave of Enterprise IT
4th Wave of Enterprise ComputingRE
ACH
Local(1M)
Global(10+B)
Mobile ComputingInternetClient/ServerMainframe
Computer-Centric(IT Driven)
People-Centric(Consumer Driven)
4th Wave of Enterprise Computing
In the Past Few Years, We’ve Seen Enterprise Mobile Adoption Shift Drastically
Mobility 1.0Basic Connectivity
Mobility 2.0Expanded Connectivity
Mobility 3.0Wireless Internet
Mobility 4.0Unwired Enterprise
Voice Voice
Multimedia Messaging
Voice
Multimedia Messaging
Web Navigation Web Navigation
Community
E-commerce
Enterprise Applications
Capa
bilit
y
Community
Voice
Text Messaging
E-commerce
Once Relied Upon for Communication and Increasingly for Transactions, Mobility has come to Run the Enterprise
TransactionalInteractive Enterprise
As a Result, There are New Opportunities for Companies to:
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
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Managing the Consumerisation of Enterprise IT
Remember, It’s Not Just the Device
Key Considerations
Deploying mobility via point solutions or Mobile Enterprise Architecture Platform (MEAP) and/or a Mobile Consumer Application Platform (MCAP)
Securing and managing the mobile enterprise
Developing applications
Governance approach Mobility skill-sets within current
IT org IT investments Reusability & scalability
Buy or Build? Application Functionality Development cycle times Application release
management
SAP Experience
Bring the Right Device User types Application Management
A Mobility Platform approach enables organizations to achieve lower TCO through:
− Reduced IT intensity: platform governance vs multiple point solutions
− Central management of users, apps, devices, and infrastructure
A Mobility Platform approach enables organizations to quickly develop, deploy and manage apps
− On average, > 25% reduction in app development / deployment time*
− Up to 80% reduction in app development time for a 2nd OS**
Organizations should implement an Enterprise Mobility Management solution that
− Secures and manages devices independent of type, user role, or area
− Reduce capex: enable users to use device of their choice
Decision
1
2
3
An architecture is needed to distribute, secure and maintain mobile apps
30 Mobile Application Security
Mobile Application Maintenance
Mobile Application Distribution
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
www.cliftons.com
The New IT Project – User-led,
IT Manager, Never Finished
Five principles to lay the foundation for mobile enterprise application success
Build in security from the start
Lay a mobile
foundation
Focus on the User
Experience
Think about where social adds the most value
Think Agnostic
Where are you now?
“We have deployed mobile email/PIM and are in the process of creating a mobility strategy”
“Our retail & marketing team deployed a mobile marketing app on their own; we are trying to catch up to the needs of the whole company.”
“We have a field service solution in place that we need to upgrade; but we are also want to provide analytics on iPads for executives.”
“We have a couple of mobile apps like employee lookup and CRM, but we don’t know how to create a mobile app factory.”
End Users Want
Ease of use
Device choice
Apps & more apps!
Enterprises want
Speed and flexibility
Security and visibility
Manage lifecycle cost
Governance
Mobile Centre of Excellence
Breadth of technologies
Boundary between MCOE & “Regular IT”
Clarity on core function
Nature – virtual, part-time/ full-time
Skillsets and sourcing
Interface with business
Relevant KPIs/Metrics
Communication plan to stakeholders
Funding model
A team of people, with the associated set of processes and tools, that streamlines the deployment of mobility technologies within an enterprise
Deliver business value in an accelerated manner through reuse
Minimize “random acts of mobility”
Drive predictable delivery of mobility projects
What a Mobile Centre of Excellence is NOT
1. Process for the sake of process
2. An exercise in pure “blue sky” thinking
3. Something that is “one and done”
4. An IT-only exercise
5. About recreating IT governance and portfolio management infrastructure
Six best practices
Understand user personas to drive effective engagement w/ stakeholders
Exec sponsorship lends legitimacy, conveys criticality
Need for a mobility strategy
Start early and let your CoE evolve with your experience
One foot in IT, one in the Business
Power up - enlist your vendors & partners
Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates
www.cliftons.com
Lessons Learnt from the SAP Experience
Benchmarking Survey Mobility Best Practices
Existing mobility competency
What benefits can be achieved if businesses unwire?
Key operating metrics
What are IT organizations’ current intensity / competency for mobility?
Enterprise mobility priorities
Where do businesses believe the mobile opportunities are?
Exemplary KPIs
Mobility spend as % of IT spend % of users with existing access to
enterprise applications Days to create a mobile application
Exemplary questions
“There is an enterprise-wide mobility strategy, vision, or plan that has been shared throughout the organization”
“The goals of mobility are determined in advance of an implementation, with quantified targets
Exemplary KPIs
Revenue growth Customer churn Operating margin Days in Inventory
Examples of Mobility-Driven Benefits by Process Area
Process Baseline Value Driver or KPI Improvement
Sales Revenue (if sales rep constrained)Sales Rep Staff Cost (if market constrained)
5 – 10 %(on one driver)
Field Service Field Service Staff Cost 5 – 10 %
Maintenance Maintenance Staff Cost 5 – 10 %
Warehouse Mgmt Warehouse Staff Cost 5 – 10 %
Procurement Procurement Staff Cost(includes proxy for efficiency gains elsewhere)
1 %
Manufacturing Manufacturing Cost(mobile Visual Performance Mgmt for Supervisors)
0.5 – 1 %
Supply Chain Planning Inventory(better visibility in supply chain, esp. for Sales)
1 – 2 days
Transportation Transportation Expense 1 – 2%
Order to Cash Days Sales Outstanding(immediate Proof of Delivery)
1 – 2 days(can be more)
HCM Total Mobilized Staff Cost (workflow, self-service travel and expenses, etc.) 0.5 – 2 %
Project Mgmt Project Staff Cost 1 – 3 %
SAP’s 55,000 Employees are Highly Mobile
20,000 Phones Evaluating PlayBook
14,500 iPads 8,000 iPhones (and growing)
Initial rollout Samsung Galaxy Phones and Tablets
(several hundred initially)
Evaluation 2012
iOS
BYOD at SAP
Driven by IT Key Requirements and Stakeholders
Communication Presentation to Senior Executive teams to ensure full buy-in
Communication to employees via regional executive management
Finance
Reimbursement approach negotiated and clarified
Verified contract obligations to carriers
Verified tax implications
IT
Manage with Afaria, customized for BYOD
No support for device, OS or non-SAP apps
SAP security requirements must be met at all times
Only approved models
HR
Clear onboarding / offboarding procedures
HR team trained for non-technical support
Legal
Privacy laws
Country specific regulations
E-discovery / litigation requirements
Electronic Consent
Mobility Roadmap of SAP Global IT
Office ProductivityEmailCalendarVPNCitrixBusiness Objects People Finder
Online only ApplicationsEmployee Look-upHCM on iPadAsset ScanSAP Single Sign On
AnalyticsBusiness Objects ExplorerBI On-DemandExecutive Dashboards
New Mobile Business Scenarios CRM Sales HCM Approvals HCM Leave Request HCM Time Capture SRM Cart Approval Travel Receipt Capture Travel Expense Approval Document Management Solution Spend Performance Sales on Demand Resource Management Executive Dashboards Mobile StreamWork
2011 / 2012Multiple Device TypesMultiple Operating SystemsBYOD across all Regions
2010BlackberryiPad / iOS
Live In Progress
Mobile
Infrastructure Afaria
Sybase Unwired Platform
Success with our Mobile Strategy
100% of sales force and pre-sales have tablets
It takes only
1 minute to decommission a device
2nd largest iPad deployment globally
Enrollment is 100% self-service
92% reduction in provisioning and app
deployment cycle times
Minimalimpact on usability
Key Mobility Takeaways After the First 18 Months
• Users will find a way to get what they want – so be proactive
• A device-agnostic strategy is critical
• Tablets and smart phones are not a substitution for laptops (yet!) but they complement the business workplace
• A self-service and community approach in support works for early adopters
• Use mobile Business Intelligence as a quick win
• Leverage emerging mobile business scenarios to benefit your business; figure out a roadmap and architecture for the next 12 – 24 months
Helpful Resources and Examples
• SAP BYOD Microsite http://fm.sap.com/byod
• SAP Thought Leadership resources and topics online at: http://fm.sap.com/mobilesense
• Online Assessment tool: Compare your organization's performance to your peers and the Best-in-Class, and receive a personalized performance score http://bit.ly/SAPaberdeen