CLIENT VIRTUALIZATION SOLUTIONSDESKTOP VIRTUALIZATION, APPLICATION ,VIRTUALIZATION, & DESKTOP STREAMING

Buddy SchwenkSolutions Architect, Virtualization

Servers, Storage & Virtualization Solutions Practice

1CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Client Virtualization

AgendaIntroductionIntroductionOverviewConsiderationsCase StudiesThe CDW ExperienceSummary

2

*Please rate & return your evaluation to be entered for the door prize*

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Introduction

Our Driving Objective“CDW’s Solution Specialists & Architects help our clients reduce the “CDW’s Solution Specialists & Architects help our clients reduce the

cost and complexity of their computing infrastructure so financial resources and personnel are freed up for more strategic i iti ti W li h thi b i t tl l i initiatives. We accomplish this by consistently leveraging virtualization and optimization technology and techniques.”

Virtualization Optimization

3CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Introduction

IT must adapt to changing conditionsDoing More with LessDoing More with Less» Budgets are shrinking or frozen» Personnel resources are constrained» Systems Management and Power costs continue to riseAll while

Keeping critical business processes up and running» Keeping critical business processes up and running» Adding new systems - responding to business needs

4CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

OVERVIEW

5CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Overview

Client Management Challenges

Physical Desktop & Laptop Security

PC Management is time consuming and inefficient

Operating Costs are high

Desktop ProliferationUnnecessary power use and

heat dissipation in office environments

Multiple OS images to manage

Multiple desktops and laptops have to be

maintained in labs for

DR model is challenging for both Desktops and Laptops

Failures require techs to visit onsite which results in

loss of productivity

6

maintained in labs for proper testing

loss of productivity

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Overview

Client Virtualization BenefitsThin Clients

DesktopsLaptops

• Increased Security & Compliance• Reduced Management • Increased Security & Compliance– Controlled OS and Application Patch

Updates– PC theft is a non-issue since all data

is stored on the SAN

• Reduced Management, Maintenance & Support Costs

– Thin Clients have no moving parts– Desktops provisioned in minutes

is stored on the SAN– All data is stored and backed up on

the SAN, including user profiles and other ‘customizations’Secure Remote Access

– Desktops updated in minutes– Virus outbreaks can be controlled– Issue pooled and non-pooled

desktops from a single console– Secure Remote Access

7

Virtualization PlatformVirtualization Platform

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Introduction

What is Client Virtualization (Cv)?Printin

g

Security

Support

Licensing

Managem

ent

User ExperienceD

eploym

ent Endpoints

User Profiles A

pp Profiles

DvAv HvDesktop VirtualizationApplication Virtualization Hosted Virtualization

Client Virtualization

Server‐Hosted Desktops in VMs

Isolate & Stream Applications

Server Hosted Applications & 

Desktops

8CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Overview

Client Virtualization TypesDesktop Virtualization or VDIDesktop Virtualization or VDI» VMware View» Citrix XenDesktopApplication Virtualization or Application Streaming/Isolation» Citrix XenApp (Hosted & Streaming)

Microsoft App V» Microsoft App-V» VMware ThinAppDesktop Streaming» Citrix Provisioning Server» Wyse Streaming ManagerUse one or all of the above in your Client Virtualization Solution

9

Use one or all of the above in your Client Virtualization Solution

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

CONSIDERATIONS

10CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Considerations

Determine Application Architecture» Multi-win capable» User Profile dependencies» Graphics & rendering requirements» Multimedia requirements» Multimedia requirements» Special devices – IP soft phones, USB devices, biometric scanners, etc.Determine Infrastructure Architecture» Multiple server hosts with shared storage will be necessary to achieve a highly

available desktop infrastructure» CPU and RAM sizing with 40% growth or more should be estimatedg g» Desktops should be stored on SAN or NAS» Desktop backups can also be accomplished inside the datacenter

If d i d l l i l d kt h ld b b k d

11

» If designed properly, only a single desktop should be backed up

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Considerations

Determine Remote Access Requirements» Understand access devices (PCs, Macs, Thin Clients, Notebooks)» Identify security requirements (encryption, 2-factor etc.)» Identify bandwidth limitations» Define access methodology (web client etc )» Define access methodology (web, client etc.)Perform Proof of Concept / Pilot Deployment» Test, test and test again!End User Change Management» Replacing large desktop towers with tiny thin clients and letting end user’s know that

their desktop is running somewhere else can lead to a lot of lowered morale and their desktop is running somewhere else can lead to a lot of lowered morale and confusion

» To avoid the ‘big brother’ effect, replace aging monitors with large, widescreen displays and promote the ‘upgrade’ concept

12

p pg p

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Considerations

Understand Licensing Requirements» For Virtual Desktops, a monthly Microsoft VECD (Vista Enterprise Centralized Desktop)

subscription is required (talk to your MS Licensing Specialist for options)» VECD for Software Assurance (for Desktops covered under SA)» VECD (for Desktops without SA, Thin Clients, Macs etc.)( p , , )

» For Hosted Applications via Terminal Services/Remote Desktop Services» Windows Server License

Wi d S CAL» Windows Server CAL» Terminal Services CAL

» For Desktop Streaming» Desktops must be covered by SA» Desktops without SA will need Upgrade/SA to stream

13CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Considerations

Consider using Thin Clients» Small form factor» Low power consumption, no moving parts» Replace aging, power hungry PCs with these ‘upgrades’

Convert Existing PCs into Thin Clients» Reload Windows Fundamentals for Legacy PCs (similar to XPe)g y ( )

• Only available with Software Assurance» Extend life of existing PC hardware» This approach will not achieve power reduction» This approach will not achieve power reduction

14CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

CASE STUDIES

15CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Case Studies

We deliver critical applications virtuallyCDW IT uses Citrix XenApp on (28) bladesCDW IT uses Citrix XenApp on (28) blades» Over 1,000 concurrent sessions on XenApp nationwide» Virtualization Solutions Practice uses XenApp to deliver demos to customers» Access critical Windows applications from almost any platform

• Windows, Linux, Mac, ThinOS, iPhone etc.

16CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Case Studies

Large Insurance OrganizationSignificant Cost Reduction with Citrix XenAppSignificant Cost Reduction with Citrix XenApp» Customer Background

• Sneakernet software delivery - quoting software CDs sent by mail to partnersSoftware Updates required reissuing new CDs to partners• Software Updates required reissuing new CDs to partners

• Support was complicated due to the variety of partner operating system platforms» Solution

• Implemented Citrix Secure Gateway & XenApp Web Interface• Implemented Citrix Secure Gateway & XenApp, Web Interface• Main applications included individual and group insurance quoting software• Cost Savings estimated at 350k/year in WAN link reduction• Allowed flexibility to bring new partners online in minutes:Allowed flexibility to bring new partners online in minutes:

– Add user to Active Directory– Email URL to partner– Partner downloads ICA Client from Web Interface and they are ready to use the quoting software

S ft d t d X A d li d i t t l t ll

17

– Software updates made on XenApp are delivered instantaneously to all users

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Case Studies

Large Healthcare Services ProviderCost Reduction through the implementation of VMware ViewCost Reduction through the implementation of VMware View» Customer Background

• 1,650 Desktops in 26 Call CentersEach Call Center with dedicated server hardware• Each Call Center with dedicated server hardware

» Solution• 1,650 Virtual Desktops with VMware View for Call Center workers• 26 Call Centers consolidated to 2 world class call centers• 26 Call Centers consolidated to 2 world-class call centers• 1:300 Ratio of desktop technician to call center worker• Ability to deploy 100 desktops in 60 minutes• Major reduction in help desk ticketsMajor reduction in help desk tickets• No local deskside support required; provisioning and re-provisioning can be done remotely• DR test proved that a new image could be deployed to 1,000 users in 10 hours

18CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Case Studies

County GovernmentMajor Cost Reduction through the implementation of WYSE Thin ClientsMajor Cost Reduction through the implementation of WYSE Thin Clients» Customer Background

• 2,500 PCs, 123 locations across 55 square miles5 desktop support technicians• 5 desktop support technicians

• Car fleet for travel• Most locations internet connected (VPN/ICA access to XenApp Infrastructure)• Management costs extremely high due to distributed computing modelManagement costs extremely high due to distributed computing model

» Solution• 1,000 WYSE Thin Clients• Citrix XenApp Hosted ApplicationsCitrix XenApp Hosted Applications• Lowered power consumption costs by $60,000 annually• Lowered management costs by $420,000 annually• Ability to support any user from any location

19CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.

Summary

Whitepapers, Solution Briefs & Reference Guides

For more information,

20

go to cdw.com/virtualization

CDW PROPRIETARY AND CONFIDENTIAL. COPYING PROHIBITED.