Client Presentation

Zodiac Express ~ An OverviewCompany Profile

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Zodiac Express Pvt. Ltd.

IntroductionZodiac Express Pvt. Ltd is a creation from the combination of Human Resource, Infrastructure and Science & Technology to deliver the most important aspect of our life……… That is Service. This service is intended to produce activities in areas of Intracity, Intercity, Recovery etc. In a nutshell, we the Zodiac Express Team are working as a total Corporate Associate in true sense of the word. The entire effort of service is a flow of traffic from Bank to Insurance, from Telecommunications to FMCG, from production to retail and from Clubs to Institutes.

We believe that we are visionaries. Our entire efforts and actions are summing up to equilibrium of economic and social balance.

We humbly wish to think of our effort as a positive effect on individual, society and state.

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The Company Zodiac Express Pvt Ltd, India's pioneering Intracity, Intercity Courier. Apart from handling Courier, Recovery and Insurance, we also fulfilling the role of Corporate Associate for our Esteemed Clients. At Zodiac Express Pvt Ltd, we attach great significance to providing personal care and attention to every single consignment and through that, to every single customer.

We have developed a phenomenal state wise network comprising of a taskforce of 19 districts in West Bengal & Sikkim, efficient and customer-oriented professionals, who regularly handle nearly 100,000 sensitive and valuable consignments per day.

We are known for 'Last to Pick Up and First to Deliver' your consignments, showing highest efficiency. We also provide various value added services to our esteemed customers. With the web world and our physical network, we are sure to serve you to your satisfaction.

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The Management

A vibrant leadership, a motivated management team, an inspired and self-driven taskforce of more than 1500 people. A big and happy family of qualified, professional and extremely dedicated people. We are what we are today - solely because of their energy, loyalty, perseverance and go-getting mentality.

We offer our people tremendous growth opportunities within the organisation. As a result, some of our people have risen to very senior positions. We practice self-development, through in-house learning systems. We are open to improvisations and innovations and that qualifies us to be India's leading Intracity, Intercity Courier Company.

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HistoryWith the vision and die-hard conviction of our founder, Mr. S. C. Chakraborty, Zodiac Express spread its wings on 26th July 1991 to cover the needs of Kolkata. The overwhelming response from Corporate Sector was not just a dream come true, but also the fruits of early realization and recognition of tremendous potential that all West Bengal offers in terms of market size.It was a prudence and foresight of Mr. S. C. Chakraborty about the market potential, and launched an Intracity courier company that would serve the needs of billions of Indians, spread across the length and breadth of the country. Transforming it into Zodiac Express Private Limited, strengthened the company's corporate standing. Ever since, the company has expanded its operations rapidly, opening 9 offices in Kolkata and Greater Kolkata in just two years. TToday the company is proud to have an impressive network to spanning more than 1100 destinations in West Bengal covering 19 districts in West Bengal & Sikkim.

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ZODIAC EXPRESSSAFE - HANDS LOGISTIC

PVT. ITD.CREDENCE REQUITAL ADVISORY PVT.LTD

EKO BINGSHO SCUD INTERNATION

MERLIN 32/3T G.H. RD 188 JODHPUR PARK 35F, M.N. RD 188, J.P. RD.

COURIER & LOGISTIC COURIER & LOGISTIC COLLECTION SALESBACK OFFICE

(KOL HUB)

WEST BENGAL ALL INDIA & ABROAD WEST BENGAL KOL HUBBACK OFFICE &

CUSTOMER SERVICE

800 CORP & MNC BLUE DART & DHL R A & R M PROJECT VODAFONEZODIAC -

CUSTOMER SERVICE

NAME OF THE COMPANY

GROUP OF COMPANIES

NATURE OF BUSINESS

AREA OF OPERATION

ASSOCIATE WITH

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Domestic & International Couriering

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INVITES CAREER ASPIRANTS TO JOIN THE

“DREAM TEAM”

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BACK OFFICE SOLUTION PARTNER

Infrastructure - 1/4As a courier company, we believe that our service is to gratify the time bound need of your business. Well-planned infrastructure is our greatest strengths.

Operation: A highly professional team of operation is working round the clock for achieving the target of delivery within stipulated hours.

Branch Network: Connectivity with own presence is the key to speedy delivery and personalised service. We have developed an impressive network of more than 19 branch offices, covering 1100 destinations in 19 districts of all over West Bengal & operations in Sikkim also.

Customer Care: A dedicated team of qualified customer care executives is concentrating our customer round the clock with the help of highly technical infrastructure, computerisation and communication by strait of art technology.

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Infrastructure - 2/4

Technological & Communication: We have a total computerisation in all the branches. The branches are connected with latest communication tools. We are always open for our customer queries and enquiries, with on line tracking tools, calculators and locators. Each and every individual consignment never goes out of the office premises without scanning.

Team: With the able guidance of our Founder Mr. S. C. Chakraborty with Mrs. Mita Chakraborty, being the part and parcel of the entire operation, a team of 1500 courteous and dedicated professionals is always equipped to serve our customers. We have a separate Customer Service Department, always on toes to serve our esteemed customers.

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Offices & Square Feet Occupied :

Registered & Head Office, S P Mukherjee Rd - 3,000 Sq. Ft.

Customer Care, Jodhpur Park - 6,000 Sq. Ft.Collection & Recovery, Jodhpur Park - 3,000 Sq.Ft. HUB- Kolkata 7,000 Sq.

Ft.HUB- Durgapore 2,500 Sq.

Ft.HUB- Siliguri 2,000 Sq.

Ft.HUB- Malda 1,250 Sq.

Ft.HUB-Kharaghpur 1,100 Sq.

Ft.Branch – 24 Pgs (N) 2,000 Sq. Ft.Branch- Howrah 2,000 Sq.

Ft.Branch- Hooghly 800 Sq.

Ft.

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Offices & Square Feet Occupied :

Branch- Burdwan 1,250 Sq. Ft.Branch- Asansol 1,250 Sq. Ft.Branch- Bankura 750 Sq. Ft.Branch- Bolpur 700 Sq. Ft.Branch- Baharampur 750 Sq. Ft.Branch- Jalpaiguri 500 Sq. Ft.Branch- Coachbehar 750 Sq. Ft.Branch- Gangtok 300 Sq. Ft.

And many more…

Distribution Centre, Garia - 1,000 Sq. Ft.Distribution Centre, Salt Lake - 2,400 Sq. Ft.Distribution Centre, Dalhousie - 750 Sq. Ft.

And many more…

Infrastructure - 4/4Computerisation

• IBM High end Servers – 4 Numbers• Around state-of-art PCs – 152 (approx.)

• 24 Hours Operations• All offices are connected through high Band Width Connection

• State-of-Art Document Scanning through Scanners in all Distribution

Centre.Warehouse for Maintaining Inventory

• 1500 Sq Ft dedicated space• Organized racking system

• Docs / material retained for 6 months or as per agreement with

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Our Functional Departments- the Chain of Activities & Support Architecture

Operation Customer Care Logistics

•PKG &

FWD

•Pick up

•Sorting

•Delivery

•Verification

•POD Sorting

•Customer Service

•Logistics

•Domestic

•International Couriering

Back-end Support

Store SystemsFinance

& account

sHR &

Admin

Vigilance

Hardware &

NetworkingSystem

Developer MIS Data Entry

Sales & Mkt

g

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Our Valued Client’s ~ Depends On• Reliability, Punctuality, Security

• Time Bound Delivery• Strong Communication System• Advance Computerized System• Superior Trace & Track Facility

• Active & Responsible boys• Professional Management

• 1100 odd Destinations in West Bengal• 9 Offices in Kolkata & Greater Kolkata

• Specialised in delivering large volume of Documents• Nearly 1 Lac Documents delivery in a day

• 365 X 24 Hours Operation• 1500 Man Power involved

• 40 different Value Added Service provided• Inventory Management facilities available

• Reverse Couriering Facility available• Special Provision for MIS Reports

AND MANY MORE……..

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The Clientele and Our service

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Major Clients and our Sevice

A Service F ServiceABP Limited Couriering Fairfest Media Pvt Ltd Courier & LogisticsAmway India EnterpriseAlliance Capital Asset Mgmt (I) P LtdCouriering GApeejay Finance Group Couriering Global Chemicals Courier & LogisticsAsiatic SocietyAccounts Library Couriering HAssociation of Corp Advisers & ExecutiveCouriering HDFC Asset Managemant Co Ltd Courier & Logistics

HDFC Standard Life Insurance Co LtdCourier & LogisticsB Housing Development Finance CorporationCourier & Logistics

Bank of Punjab Ltd Couriering HDFC Bank Ltd. Courier & LogisticsBirla Sun Life AMC Ltd Himalaya Optico Courier & LogisticsBennett Coleman & Co Ltd Couriering Hindusthan Lever Ltd Courier & LogisticsBOC India Ltd Couriering HSBC Asset Mgmt Pvt Ltd Courier & LogisticsBata India Ltd Couriering

C ICESC Ltd CourieringIndia Today Grrops/Living Media Courier & LogisticsCholamandalam AMC Ltd CourieringIL & FS Courier & LogisticsClolamandalam Distribution Service ltdCourieringIBP Co Ltd Courier & LogisticsClolamandalam MS General InsuranceCourieringING Bysya Mutual Fund (ING Saving Trust)Courier & LogisticsCAMS CourieringInvestmart India Ltd Courier & LogisticsC. B. Management Services Ltd CourieringIndia Bulls Courier & LogisticsCFL Capital Financial Services Ltd CourieringThe Institute of Chartered AccountsCourier & LogisticsCenturion Bank of Punjab Ltd CourieringThe Institute of Company SecretariesCourier & Logistics

IDBI Bank Ltd Courier & LogisticsD ICICI Prudential Life Insurance Co LtdCourier & Logistics

Direm Marketing CourieringInfomedia India (Mumbai) Courier & LogisticsDuck BillDaulat Securities Ltd Couriering J

J . M. Morgan Stanley Retail Service LtdCourier & Logistics

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The Clientele and Our serviceK Q Service

Karvy Consultants Ltd Q M I India Pvt Ltd Courier & LogisticsKarvy Investment Securities LtdKarvy Stockbrocking Pvt Ltd RKashmir Sabha Royal Calcutta Golf Club Courier & LogisticsThe Kenilworth Royal Sundaram Alliance Insurance Co LtdCourier & LogisticsKhadim's Ram Krishna Mission Cultural InstituteCourier & Logistics

Red Box Courier & LogisticsL Reliance General Insurance Courier & Logistics

Reliance Life Insurance Courier & LogisticsLIC Mutual Fund Reliance Asset Management Courier & LogisticsLa Martinere Reliance Money Courier & LogisticsLawrence Commercial Pvt Ltd Reliance Broadband Courier & Logistics

MMDC SMaheswari Datamatics Pvt Ltd S O T C Courier & LogisticsMatheran Securities Ltd Soubhagya Advertising Service Courier & LogisticsMetlife India Insurance Sundaram AMC Ltd Courier & LogisticsMax New York Life Insurance Co Ltd The Statesman Ltd Courier & Logistics

Safe-Hands Logistic Pvt Ltd Courier & LogisticsN SASHA Courier & Logistics

National Institute of Personal Management Swapan Mukherjee (Rotary) Courier & LogisticsNational Stock Exchange of India LtdN P R Finance Ltd TN P R Forex Ltd Templeton Asset Mgmt (I) Pvt Ltd Courier & LogisticsN P R Infosystems Pvt Ltd The Bengal Rowing Club Courier & LogisticsN I I T Ltd Tata Infomedia Ltd Courier & LogisticsNicco Uco Alliance Credit Ltd TLC Relationship Management Courier & Logistics

O UOrtem Securities Ltd U T I Asset Management Co Ltd Courier & LogisticsOrix Auto & Business Solution Ltd

VP Visuvius India Ltd Courier & Logistics

Perless Securities Ltd Vodafone Essar South Ltd. Courier & Logistics

Operation Procedures for Courier & Logistics

Client DocsDocs

Pickup Documents from client

Operation Centre

Pickup man

SortingStampingStaplingGummingEnvelopingNumbering

Packaging & Forewarding

DOCS sent to EDP for Data Entry

Modem

Soft Copy Data through E-mail

POD Processing & Printing

POD POD

PDO Sent to P&F Dept for Stapling

BOX Sorting of POD along with

DOX

Operational Set Up

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Operation Procedures for Courier & Logistics

Activities of Distribution Centre

BOX Sorting

BAGS contain DOX sent to Distribution

Centers

Sorting of Documents Contractor Wise Pin code wise

DOXDOX

and handed over to Delivery Assistant

DOX Out Scanning

DOXDOX Delivery

Assistant

End Clien

t

Delivery of DOX to end client

ReturnedDOCS

SignedPOD

DOX & POD gets INSCANNED after

delivery

DOX &

POD

DOX &

POD

Bagging Returned POD and DOCS and sent to Customer Care Div.

Cust. Care

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Client

Op. Centre

Customer Care

Pickup Assistant

1

2

3

9

ZEPL’s Domain

Document Flow & Sharing of Processes in the Business Cycle

Distribution Centre

Client’s Customer

Delivery Assistant4

6

7

8

Contractor’s Domain

5

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Packing & Forwarding Processes

Documents

POD

Other Gadgets

ENVELOPING

Numbering Inventory

Stapling

Issue

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VAS ~ Value Added Services• Packing & Forwarding

• Printing• Busting• Sorting

• Enveloping• Gumming

• Stapling, Numbering etc. as required by any Corporate for its backend operation

• Odd hour Pick-up & Delivery• Storing of Proof of Deliveries (POD) & Return Document on behalf of the

Client• MIS report provided as per recruitment of the Client

• Reverse Couriering• Mass Mailing

• Inventory Management• Specialise in High Volume time bound delivery

• Collection & Recovery process• Dedicated Customer Service with telecalling management

• Database management• Address verification & Credit Rating• Logistic Support through internet

And Many More ….

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Operation Of Courier & Logistics ~ Pick Up

Process Full Time Client Dedicated Pick-up: A special service

provided where our Company posts a Pick-up Personnel

during Client’s office hours in his office to collect documents. Some such

Clients are Vodafone, HDFC, and ABP etc.

Scheduled Pickup: Pick-up Personnel visits Clients Office as per his

convenience at scheduled time to collect documents.

On Call: A team of Pick-up Personnel are on Stand-by for pick-ups as

and when required.

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Operation Of Courier & Logistics ~ Customer Care & Verification Process

The Customer Care Department is mainly associated with services related to Customer Relation where it gives support to the various customer enquiry and complaints. Queries may come from both internal and external customers, the external customers being any Company personnel or the end-client and the internal Customer being any one within the Company. The Customer Care Department is functional in providing instant feedback to the Customer. The Customer Care Executives sits regularly with the Contractors & Delivery Assistants to discuss the problem faced by them while delivering the documents. They give guidelines to the Delivery Assistants for correct delivery of the Documents. The Customer Care Department is the indispensable part of this Organization as it constantly thrives to build the Goodwill of the company in the market by extending their Full Support & Co-Operation for day today operation.

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Operation Of Courier & Logistics ~ Complain Management Procedure

The Customer Care Department bridges the Gap between the End Client and the Company by giving support to the various customer enquiry and complaints over Telephone and sending the final Status of the Documents to the concerned Company.

The Customer Support Executives are always on their toes to solve the problem immediately and give right feedback to the Customer.

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Operation Of Courier & Logistics ~ Tracking & Tracing Procedure & Updation Of Delivery

Status The Customer Care Department performs a two-fold function one of which is purely associated with Customer relation and giving support to various customer enquiries and complaints.

The Customer Support Executives keeps a track of the total number of physical pods received and the tracking count creating a very high value reference bank for any queries or information.

The status Updation is the process to update the Delivery Status of any documents. TM

Operation Of Courier & Logistics ~ Verification Process

Sometimes the Customer Support Executives may suspect that a POD which has already been Delivered may not be delivered to exact person i.e. the Delivery Assistants may malpractices some wrong means.

The verification personnel will search for the name and address of the end client and try to deliver the documents to the right person. This process is initiated by the Customer Care Department.

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Customer Care Activities :

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COMPLAIN MANAGEMENT PROCEDURE

TRACING AND TRACKING PROCEDURE

POD RETURN STATEMENT

UPDATION OF DELIVERY STATUS

VERIFICATION PROCESS

DELIVERY AND RETURN STATEMENT TO CLIENT

INFRASTRUCTURE INCLUDING PEOPLE

COMPUTERISATION

TELECALLING

DISASTER MANAGEMENT

MIS

INVENTORY – ROTATION POLICY

BILLING

LOST/ DAMAGE

CUSTOMER FEEDBACK

POD & DOCUMENT SORTING

Mission BengalOur reading of the present market condition is that there is opportunity to expand our Company Vision in Bengal in the following way:

• Spread to State with all the Group Companies and not on a piece-meal basis

• This would mean a full package of services under one roof

• Reason for this is to bring to the table more opportunities primarily for the Franchisees / Associates and also for the Company

• The physical fall out of this would be in the form of

Substantial job opportunities & business opportunities Networking Hubs Branches

• Expansion Plans include going to Logistics & handling Cargo

• We firmly believe that this would improve business for Corporates, Small & Medium Companies and more importantly our Franchisees / Associates TM

West Bengal ~ Our Network – Mission Bengal

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Sikkim

West Bengal - 1

District - 19

Sikkim - 1

HUB - 5

Branch - 22

Delivery Centres– 7x21= 154

Booking Countres WB – 50x22= 1100

Office Network

Registered Office1

District Operation HUB Office5

District Branch Operation Office22

District Delivery Centre154

District Booking Counters1100

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STATE1

NO OFDISTRICT

19

BLOCK341

NO OFPIN CODE

1755

NO OF PANCHAYAT

3441

NO OFCORP / MUNI / N.A / GRAM PANCHAYAT

ALLOCATION OF STATE

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OUR MOTTO TOWARDS EXPANSIONDISTRICT WISE CORPORATION, MUNICIPALITY & RURAL AREA BREAK UP

HUB- KOLKATA

TOTAL PIN CODE = 637 SERVICEABLE PIN CODE = 572

DISTRICT CORPORATION MUNICIPALITY RURAL AREA

KOLKATA 108 NIL NIL

HOWRAH 21 42

HOOGHLY 32 83

24 PGS ( S ) 06 95

24 PGS ( N ) 20 120

NADIA 15 95

108 94 43

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HUB- DURGAPUR



BURDWAN 02 46 115

BANKURA 04 38

PURULIA 03 44

BIRBHUM 08 65

02 61 262

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HUB- KHARAGPUR


DISTRICT CORPORATION MUNICIPALIT RURAL AREA

PASCHIM

MIDNAPORE 15 72

PURBA

MIDNAPORE 16 86

31 158

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HUB- SILIGURI



JALPAIGURI NIL 04 52

DARJEELING 09 55

COOCHBEHAR 05 38

SIKKIM 03 26

31 171

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HUB- MALDA

TOTAL PIN CODE = 188 SERVICEABLE PIN CODE = 84 DISTRICT CORPORATION MUNICIPALITY RURAL AREA

MALDANIL 05 49

MURSHIDABAD 15 77

UTTAR DINAJPUR 04 13

DAKSHIN DINAJPUR 02 23

26 162

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OUT OF TOTAL

PINCODE ZODIAC SERVE 70% OF THE

TOTAL AREA

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22 APROX.

440 APROX.

440 APROX.

110 APROX.

2200 APROX.

15400 APROX.

22 STATE X 5 BLOCK

440 DIST X 5BL.

2200 X 7 PIN CODE

22 X 20 DIST.

22 STATE X 20 DIST.

STATE

DISTRICT

HUB

BRANCH

OPERATION CENTRE

BOOKING CENTRE

ALL INDIA PROJECT

Retailing This is the first time that Zodiac had stepped into Retailing business,

with our core marketing and analyst team we had started our Franchisee business from 1st Nov. 2008 through out West Bengal.

We are offering the following facility & services for Franchisee which are enumerated below.

•AWB / CN will be provided by the principal at free of cost.

•Pick up will be carried out on cost sharing basis.

•Stationery will be supplied by the principal with prior requisition.

•Security deposit will be charged on the basis of location.

•Glow sign board will be provided on 50% cost sharing basis.

•Tariff card & brochures will be provided free of cost.

We have our prolific team who are designated and trained to back up the Franchisee for better business.

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ACHIEVEMENTS OF COMPANY

JINGLE

TV TELECAST

CARNIVAL

INVITEE AT BANGA SANMELAN

Different commercial Advertisement:-7 day 7 car, 91.9 fm, ABP, Telegraph, Yellow Pages, Just Dial etc.

Future Propulsion

As the company is in expansion mode, therefore huge changes are on spree. As we are launching X-Zapta in recent times which will help us to stream line various jobs which are untracked. Our website is under construction and would soon going to launch in a new look. Our development team is working 24 x 7 to meet the dead line for the project.

Simultaneously, we are also working on all India project with a revelation to have a mark on Indian soil. Our motto is to serve customer as we value their time & necessity.

Our Aim

We are committed professionals offering reliable and consistent

service. We initiate on new innovation through dedication,

commitment, teamwork, sincerity and honesty to achieve

customer delight. We have a vision of making a household name in

India and have good recognition globally. We aspire to develop

high competency and achieve zero error in service through high

technology and be synonymous with quality service and become a

million group by 2007.

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Our “SANKALP”………

To reach 1100 destinations To deliver 500000 documents per day

To employ 10000 peopleTM

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