Clarke EOU Education and Training Role of RCOs

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    Contents

    Acknowledgements ........................................................................................................ 1

    Contents ......................................................................................................................... 2

    List of Figures ................................................................................................................. 3

    Executive summary ........................................................................................................ 4

    1. Introduction ............................................................................................................... 5

    2. Methodology .............................................................................................................. 7

    3. Summary of Findings ................................................................................................ 11

    3.1 The level of RCO involvement in education and training .................................. 11

    3.2 The range of the RCOs education and training activities................................. 12

    3.3 The characteristics of the RCOs active in education and training ..................... 14

    3.4 The participants and their perspectives on the training ................................... 19

    4. Discussion and Conclusions ..................................................................................... 25

    4.1 RCOs as education and training providers ......................................................... 25

    4.2 The resourcefulness of small RCOs active in education and training ................ 26

    4.3 The contribution of RCOs to social cohesion and integration ........................... 27

    4.4 Avenues for future research .............................................................................. 27

    References ................................................................................................................... 29

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    List of Figures

    Fig. 1: Community identification of the sampled organisations .................................... 8Fig. 2: Description of the case study activities ............................................................. 10

    Fig. 3: Range of education and training activities of the sampled organisations ........ 14

    Fig. 4: Age of establishment of the sampled organisations ......................................... 15

    Fig. 5: Range of education and training activities, by age of organisation .................. 16

    Fig. 6: Income of sampled organisations (2010)London .......................................... 16

    Fig. 7: Income of sampled organisations (2010)Leeds ............................................. 17

    Fig. 8: Range of education and activities, by income level .......................................... 17

    Fig. 9: No. of paid staff of the sampled organisations ................................................. 18

    Fig. 10: No. of volunteers of the sampled organisations ............................................. 19Fig. 11: Country of origin of interviewed training participants ................................... 20

    Fig. 12: Age range of interviewed training participants .............................................. 20

    Fig. 13: Length of time in the UK of interviewed training participants ....................... 21

    Fig. 14: Motivations of interviewed participants for attending training ..................... 22

    Fig. 15: Reasons for choosing the specific RCO activity ............................................... 23

    Fig. 16: Effects of the education and training in participants lives............................ 24

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    Executive summary

    Recent surveys have suggested that over half of the UKs RCOs are involved inactivities to support refugees education and training.To date there has been very

    little research into this area of their work. The objectives of this study were

    therefore to assess the levels of involvement in education and training of RCOs in

    two contrasting cities of refugee settlement, London and Leeds; to document the

    range of education and training activities conducted by RCOs; to identify the

    organisational characteristics of RCOs active in education and training; and to

    explore the significance of the activities, in particular from the perspectives of

    individual refugee and migrant users.

    A significant proportion of RCOs in both cities were found to be active in education

    and training. They conducted a wide range of education and training activities, which

    could be grouped into five main categories: schooling support, English language

    training, transferable skills training, organisation-orientated training, and vocational

    skills training. The age of establishment of organisations did not appear to affect the

    nature of their involvement with education and training, and perhaps more

    surprisingly, the organisations incomes also appeared to have little effect on the

    range of education and training activities conducted, beyond the fact that none of

    the very low-income organisations conducted accredited training.

    The users of the case study education and training activities valued the specific RCO

    provision for a number of reasons, and perceived that the training had led to a wide

    range of positive effects in their lives, some of which were far reaching and

    disproportionate to the frequently rudimentary nature of the training inputs.

    Although the conclusions which can be drawn from this limited research are

    tentative, the study adds to other recent evidence indicating that RCOs now have a

    national presence in the education and training provision for refugees. It also

    suggests that they have a unique contribution to make, both through increasing thespectrum of available education and training for refugees and by complementing

    mainstream provision through tailoring training in ways that create specific added

    value for their users. The study also offers insights into the resourcefulness which

    enables some very small RCOs to be active in education and training. Finally the

    study suggests that RCOs involved in education and training have a potentially

    important contribution to make to both social cohesion and refugees integration.

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    1. Introduction

    The number of Refugee Community Organisations (RCOs)1

    in the UK has grownrapidly over the past two decades. It has been estimated that there may be 1,000

    such organisations in England alone (Refugee Council and Refugee Action 2007:28).

    Recent research has also suggested that over half are involved in education and

    training activities (Refugee Council and Refugee Action 2007:28), and that education

    and training constitutes one of the most important areas of activity for many RCOs

    across the UK (Fyfe and Findlay 2006).

    However, to date, there has been little recognition and still less exploration of

    this education and training role, which includes both the direct provision of

    education and training and activities that indirectly support education and training,

    for example liaison with parents, schools or local authorities regarding education and

    training matters (cf. Refugee Council 2008a)2.

    Separate strands of research in the UK have focused on various education and

    training activities which are conducted by RCOs amongst others, including

    supplementary schools (Issa and Williams 2009, Lytra and Martin 2010), ESOL

    provision (Phillimore et al. 2007), employment-related training (Tomlinson and Egan

    2002) and informal training for migrants (2009). Various aspects of the diverse

    education and training role of RCOs are touched upon in this research, but it has not

    been a subject of examination in itself. A small number of recent studies have also

    focused more specifically on the various ways in which RCOs support school

    education (Refugee Council 2008, DAngelo et al. 2011), but theydo not consider the

    various other areas of education and training activity conducted by these

    organisations.

    The education and training role of RCOs is of significance to ongoing debates

    regarding refugee and immigrant integration, and there is a need for research that

    1Following Zetter and Pearl Zetter (2000: 676), these are here defined as: organisations rooted within,and supported by, the ethnic or national refugee/asylum-seeker communities they serve. Essentially,

    these RCOs are established by the refugees and asylum-seekers themselves or by their pre-establishedcommunities.

    2One common type of RCO education and training activity which is excluded explicitly from this study

    is mother-tongue teaching. Although this has been found to have a beneficial impact on educationoutcomes (Krashen 2004), it was feared that its inclusion could distract from the central emphasis in

    this study on the involvement of RCOs in mainstream education and training. Furthermore, this studyfocuses on the role of RCOs in their country of settlement, and so it does not take into account the

    education and training activities conducted by some RCOs in the country of origin.

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    furthers our understanding of this role. This study aimed to make a contribution to

    filling this gap. Objectives of the research included:

    assessing the levels of involvement in education and training of RCOs in twocontrasting cities of refugee settlement, London and Leeds;

    documenting the range of education and training activities conducted byRCOs;

    identifying the organisational characteristics of RCOs active in education andtraining;

    and exploring the significance of the education and training activities, inparticular from the perspectives of individual refugee and migrant users.

    The purpose of this summary report is to make key findings of the research

    accessible to as wide an audience as possible. Further, more detailed and

    theoretically-framed analyses are also being published separately as academic

    papers.

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    2. Methodology

    This section briefly presents the methodology for the study.

    The fieldwork for this study was conducted between February 2011 and September

    2012, in two UK locations, London and Leeds - a city in a new dispersal region - in

    order to enable a comparison of areas with large refugee communities established

    over varying periods of time (following the approach of Gameledin et al. 2002,

    Griffiths et al. 2005, Atfield et al. 2007). Leeds was chosen as a city within a region

    which has received a large proportion of dispersed asylum seekers in the UK:

    Yorkshire and Humberside received 21% of all dispersed asylum seekers in 2007

    (Choksi et al. 2008).

    The research design was planned taking into account the varied nature of the data

    required across the different research objectives, and incorporated two separate,

    though interrelated, phases of data collection.

    A cross-sectional approach was adopted for phase 1 of the research, which focused

    on assessing the range of education and training activities conducted by RCOs in the

    UK, and the characteristics of the organisations that conduct them. A first step in this

    part of the research was to conduct semi-structured interviews with representatives

    of four second-tier organisations who collectively had contacts with at least 200RCOs in London and Leeds. A purposive survey sample of 25 RCOs active in

    education and training was then selected, including 18 in London and seven in Leeds.

    In Leeds, because of the relatively small population of RCOs, the sample comprised

    all identified RCOs active in education which could be contacted and which were

    willing to participate. It is estimated that the sample comprises at least 75% of the

    RCOs active in education and training in Leeds and around a quarter of the entire

    RCO population in the city. In London, the first criterion guiding the selection of RCOs

    for the sample was to include organisations representing a range of community

    identifications3. A second criterion was the willingness of organisations to beincluded in the study.

    In order to reduce the risk of unintentional biases, a number of approaches were

    combined in order to obtain this sample. In London, contacts identified in a survey

    conducted by AET in September 2010 of 13 African community organisations based

    3For two reasons, however particular emphasis was given to including RCOs serving a range of blackAfrican communities. Firstly black African RCOs represent over half of RCOs serving particular

    ethnic/national groups (Refugee Council and Refugee Action 2007: 72). Secondly, Africa EducationalTrust (AET) provided practical and financial support for the inclusion of African RCOs in the research.

    The limitations of this sample are noted below.

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    in the city were firstly followed up, resulting in three organisations being included in

    the survey (Africa Educational Trust 2010). Secondly, the research

    assistants/interpreters had links with two RCOs, which were both also included in

    the survey. Thirdly, the research was presented a training event in London organised

    jointly by AET and the Evelyn Oldfield Unit and attended by over 20 RCOs, whichresulted in ten usable survey responses. Fourthly, an internet search identified a

    number of online RCO directories and other references to specific organisations, and

    following these leads a further three organisations were included. In Leeds,

    consultations with representatives of three second-tier organisations working closely

    with RCOs across the region resulted in seven organisations being included in the

    sample, and an internet search resulted in the inclusion of one further organisation.

    In total, the sample of 25 RCOs active in education and training in London and Leeds

    included organisations which respectively identified themselves as Somali, Sudanese,Afghan, Hispanic, Afro-Caribbean, African, refugee and immigrant organisations (see

    Fig.1).

    Fig. 1: Community identification of the sampled organisations4

    4Somali organisations are somewhat over-represented, though to an extent this reflects the nationalcontext in which Somali organisations are far more prolific than any other RCOs, accounting for over a

    0

    1

    2

    3

    4

    5

    6

    7

    8

    Somali

    Sudanese

    Afghan

    Hispanic

    Afro/Caribbean

    African

    Refugee

    Immigrant

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    documentation to avoid the possibility of an accidental data breach. Although it

    restricts the replicability of the research, the identities of all participating

    organisations are kept anonymous, in order to preserve the anonymity of key

    respondents and individual refugees who may be identifiable by their connection

    with an RCOs activities. Given the small RCO population in Leeds, this also requiresavoiding reference to any specific community identification of the case study RCOs.

    Case

    Study

    Description No. of users

    interviewed

    A London-based, in-school mentoring programme for pupils

    with behavioural and/ or self-confidence problems from a

    specific African community, run by an RCO in partnershipwith a state secondary school.

    10

    B London-based supplementary school (or homework club)provided by an RCO in order to support both primary and

    secondary school pupils of a specific African community

    with maths and English.

    16

    C Combined accredited ESOL and teaching assistant training

    course provided for women from a particular African

    country, run by a London-based RCO.

    12

    D London-based course in leadership and management for

    young people from a specific African community.

    10

    E One-to-one English language tutoring for immigrant

    women, combined with a conversation group, offered by aLeeds-based RCO which aimed to facilitate the settlement

    of refugee and other immigrant women and children

    10

    F Leeds-based combined training course in English language

    and basic IT skills for refugee women from a specific

    African country.

    3

    G Home-based homework tuition for immigrant families in

    Leeds, arranged by an RCO which aimed to facilitate the

    settlement of refugee and other immigrant women andchildren.

    2

    H Leeds-based combined course in English language and

    basic IT skills for refugee men from a specific Africancountry.

    8

    Fig. 2: Description of the case study activities

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    3. Summary of Findings

    This section is split into four parts. The first section presents an assessment of thecurrent level of involvement in education and training of RCOs in London and Leeds.

    The second part discusses the range of education and training activities conducted

    by the surveyed RCOs. In the third section, some of the organisational characteristics

    of the RCOs involved with education and training are outlined. Finally, the fourth

    section presents a brief summary of information regarding the individual users and

    their perspectives on the significance of the education and training activities.

    3.1 The level of RCO involvement in education and training

    As set out in the introduction, recent research indicates that education and training

    activities now constitute a major area of activity amongst the UKs RCOs (Refugee

    Council & Refugee Action 2007, Fyfe and Findlay 2006). In order to gain an up-to-

    date picture of the scale of RCO involvement in education and training in the two

    cities in this study London and Leeds representatives from four second-tier

    organisations were interviewed, who collectively have contact with at least 120 RCOs

    in London, 100 in the wider Yorkshire region and 27 in Leeds itself. The first

    organisation provided second-tier support to RCOs throughout the UK (interview

    STi), the second supported refugee and migrant organisations in the greater London

    region (interview STii), the third supported refugee and migrant organisations acrossYorkshire (interview STiii) and the fourth supported RCOs in Leeds itself (interview

    STiv). Additionally, a representative of an NGO specialising in education and training

    for refugees was interviewed (interview STv).

    The London-focused respondent estimated that virtually all of the 120 London

    refugee and migrant organisations with which the organisation had been in contact

    over the past year were active in conducting some form of education or training

    activity, thoughit may only be volunteer-run ESOL. However, fewer organisations

    only a handful were running courses leading to formally recognised qualifications

    and skills. Language classes and supplementary schools were strong areas of

    activity, and other frequent types of training included IT classes and vocational

    training such as sewing classes (interview STii).

    In the wider Yorkshire and the Humber region, it was estimated that approximately

    half of the regions 100 RCOs were involved in education and train ing activities of

    some description, with language classes and supplementary schools again being

    cited as frequent types of activities (interview STiii). In Leeds itself, it was reported

    that education and training activities were being conducted by approximately one-

    third of the 25 RCOs with which the respondent was in regular contact. Activities

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    included supplementary schools, English language classes and IT classes (interview

    STiv).

    Whilst it is important to bear in mind that different sources may categorise both the

    organisations and their activities in different ways, these responses indicate that

    education and training now constitutes an area of activity for a significant proportion

    of RCOs, not only in London, which has a long history of refugee settlement, but also

    in Leeds, where large-scale refugee settlement is much more recent.

    When these findings are considered in conjunction with studies which have refered

    the involvement of RCOs in education activities across different cities and regions of

    the UK (Refugee Council and Refugee Action 2007, Fyfe and Findlay 2006, Phillimore

    et al. 2003, Phillimore et al. 2003a), there is a strong case for arguing that RCOs are

    now part of the national map of education and training provision for refugees and

    migrants.

    In terms of their reach, RCOs are, of course, much smaller than mainstream

    education and training providers such as schools and FE colleges (see Phillimore et

    al. 2003, Phillimore et al. 2003a). This is not surprising, given the typically small

    resource levels of RCOs, a theme explored below (section 3.3). It is indicative that

    seven out of the eight case study education and training activities in this study

    involved less than 30 participants.

    However, the fact that RCOs now contribute to the education and training provision

    of refugees and migrants across the country is a significant development in itself,

    given that just two decades ago there were only a handful of RCOs active outside of

    London (Rutter 1994).

    3.2 The range of the RCOs education and training activities

    A further aim of the study was to document the range of education and training

    activities conducted by RCOs. Through the survey of 25 RCOs active in education and

    training, five main categories of education and training activities emerged.

    The first category comprised activities to support childrens school education. Suchactivities were conducted by 10 of the surveyed organisations, seven in London and

    three in Leeds. These activities included supplementary schools (also known as after

    school clubs), in which support with maths and English literacy was provided;

    advising and/or liaising with schools regarding support arrangements for refugee

    pupils; running in-school mentoring sessions for refugee pupils; offering training to

    parents on how to support their childrens schooling; and giving annual awards to

    high-achieving refugee pupils.

    The second category was English language training, also conducted by 10 of thesurveyed organisations, five in London and five in Leeds. This included accredited

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    Number of organisations active

    Category of activity

    London

    organisations

    Leeds

    organisations

    & specific activity

    N(18) % N (7) %

    Schooling support 7 39 3 43

    Supplementary schools 5 2

    Advising/liaising with schools 3 0

    In school pupil mentoring 1 0

    Parents training 1 0

    Achievement awards 1 0

    Home tutoring 0 1

    English language training 5 28 5 71

    ESOL classes (accredited) 4 0

    English classes (non-accredited) 1 5

    One-to-one tutoring 0 1

    Transferable skills training 6 33 2 29

    Leadership skills (accredited) 1 0

    Leadership skills (non-accredited) 3 0

    IT training 1 2

    CV skills training 1 0

    Organisation-orientated training 6 33 1 14

    Advocacy/campaigning training 3 1

    Fundraising training 2 0

    Specialised staff/volunteer training 2 0Project management training 1 0

    Vocational training 3 18 1 14

    Teaching assistant training (accredited) 1 0

    Tailoring classes 1 0

    Fashion design classes 1 0

    Music/film production training 0 1

    Fig. 3: Range of education and training activities of the sampled organisations5

    3.3 The characteristics of the RCOs active in education and training

    A further objective of the research was to identify the characteristics of the RCOsthat conduct education and training activities, and to explore any correspondences

    between their organisational characteristics and the nature of their involvement in

    education and training.

    Age of organisations

    5NB the number of references to specific activities is greater than the total number of organisations

    in each city, as organisations may conduct more than one activity within each category and be activein more than one category. Percentages (%) refer to the percentage of the total number organisations

    in each city active in each category of activity.

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    The age of establishment of the organisations and any correspondence between the

    age and the nature of their involvement with education and training was one issue

    explored. The age of the sampled organisations is presented below in Fig. 4.

    Fig. 4: Age of establishment of the sampled organisations

    It is interesting to note that the absence of Leeds RCOs established for longer than15 years appears to reflect the fact that the region only began to be a major centre

    for refugee settlement following the introduction of the asylum seeker dispersal

    policy in 2001. It is also worth noting that the fact that many organisations in both

    cities are relatively new corresponds with the findings of the Refugee Council &

    Refugee Action survey, in which 51% of RCOs were less than six years old and 80%

    were established after 1991 (2007: 26). This pattern reflects the fact that major

    increases in the number of asylum seekers coming to the UK occurred during the

    1990s, but it also portrays the short lifecycle of many organisations.

    In order to explore the relationship between the age of organisations and the nature

    of their involvement in education and training, the range of activities of the newer

    organisations (those established five years or less) was compared to that of the older

    organisations (those established longer than five years) as presented in Fig. 5.

    0

    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    0-5 yrs 6-10 yrs 11-15 yrs 16-20 yrs 20+ yrs

    No. of London orgs

    No. of Leeds orgs.

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    Number of organisations in each age category

    Newer organisations(5 yrsold)

    Older organisations(>5 yrs old)

    Type of activity N(12) % N (13) %

    Schooling support 4 33 6 46

    English language training 7 58 3 23

    Organisation-orientedtraining 4 33 3 23

    Transferable skills training 5 42 3 23

    Vocational training 3 25 1 8

    Fig. 5: Range of education and training activities, by age of organisation

    Amongst the organisations surveyed, there appears to be little correspondence

    between the age of the organisations and the type of education and training activity

    conducted: the newer organisations in the study conducted a range of education and

    training activities similar to the older organisations, with both newer and older

    organisations being engaged across all the categories of education and training

    activity. This corresponds to the findings of the Refugee Council and Refugee Action

    survey, which found little variation in service delivery when assessed by the length

    of time the organisations have been established (2007:29).

    Income levels

    The income levels of the sampled RCOs and the relationship between their income

    and the nature of their involvement in education and training was also explored. The

    organisations in the sample had a range of annual income levels, as shown in Figs. 6

    and 7.

    Fig. 6: Income of sampled organisations (2010)London

    less than 100K

    Unknown

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    Fig. 7: Income of sampled organisations (2010)

    Leeds

    The fact that none of the Leeds organisations had an annual income greater than

    100,000 is broadly in line with the Refugee Council & Refugee Action survey, which

    found that 95% of RCOs in the highest income bracket were concentrated in London

    (2007: 23), and with the findings of Choksi et al. that nearly half of RCOs in the

    region have an annual income of less than 5,000 (2008).

    It is notable that the organisations in the lowest income bracket conducted a range

    of education and training activities comparable to higher income organisations as

    shown in Fig. 8.

    Number of organisations in each income category

    100K Unknown

    Category of activity N (8) % N(4) % N(3) % N(4) % N (6)

    Schooling support 3 38 3 75 1 33 2 50 1

    English language training 4 50 1 25 2 67 1 25 2

    Organisation-oriented

    training 2 25 1 25 0 0 2 50 2Transferable skills training 4 50 2 50 2 67 0 0 0

    Vocational training 1 13 2 50 0 0 0 0 1

    Fig. 8: Range of education and activities, by income level

    The fact that the organisations in the lowest income bracket were active across a

    similar range of education and training activities as their higher-income

    counterparts, being involved in all the categories of activity, is surprising, given the

    inevitable challenges posed by limited financial resources. This indicates that those

    organisations which have been able to run education and training activities on small

    < 10K

    10 - 50 k

    50 - 100k

    > 100K

    Unknown

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    budgets have developed strategies for addressing such difficulties, a theme which is

    discussed further below (4.2).

    Human Resources

    The sampled organisations were asked about the number of paid staff theyemployed. The responses are presented in Fig. 9.

    Fig. 9: No. of paid staff of the sampled organisations

    In both London and Leeds, the most common response was that no paid staff were

    employed. This is in line with the findings of the Refugee Council & Refugee Action

    survey, in which 50% of the organisations surveyed employed no full-time paid staff

    (2007: 25). All of the organisations employing one or more full-time paid staff were

    London-based, reflecting the patterns of income range noted above (Figs. 6,7) and in

    line with the findings of Choksi et al., who found only three out of 73 RCOs in the

    wider South Yorkshire region with a paid member of staff (2008).

    Organisations with no paid staff were active across all the types of education and

    training, although none conducted formally accredited courses, likely to be related

    to the demands of formal accreditation, mentioned above. The organisations ability

    to run a range of education and training activities with few or no paid staff appears

    to be at least in part related to their reliance on volunteers. All organisations

    surveyed reported using volunteers, as presented in Fig. 10.

    0

    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    0

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    Fig. 10: No. of volunteers of the sampled organisations

    As became apparent through interviews with organisation representatives, it was

    not unusual for volunteers to work full-timeand at a management level.

    3.4 The participants and their perspectives on the training

    In order to explore the significance of the RCO training activities for their users, a

    total of 71 participants of the eight case study RCO education and training activities

    described above (Fig. 2) were interviewed, along with a range of other key

    stakeholders, including tutors, RCO staff and school representatives.

    Demographic characteristics of the participants

    The interviewed education and training participants comprised were 39 females and

    32 males, reflecting the fact that three of the case study activities were for women

    only, whereas only one case study activity was for men only. Their countries of

    origin6are presented in Fig. 11. The most frequently reported country of origin was

    Somalia7

    , followed by Sudan, Pakistan and Eritrea.

    6

    In the case of some of the school pupils who were born in the UK, this represents their parentscountry of origin.7See footnote 4, above.

    0

    1

    2

    3

    4

    5

    67

    8

    9

    10

    1--5 6--10 11--15 >15

    No of London orgs

    No of Leeds orgs

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    Fig. 11: Country of origin of interviewed training participants

    The learners interviewed presented a range of ages, as shown in Fig. 12. The higher

    numbers of respondents in the younger age categories reflects the fact that two ofthe case study initiatives were for school pupils, while a third was aimed specifically

    at young people aged 16-28.

    Fig. 12: Age range of interviewed training participants

    The case study initiatives served a range of ages overall, but with a very limited

    participation of those aged over 50, an issue touched on in the following section

    (4.1)

    Adult respondents only were asked about the length of time they had been in the

    UK. The range of responses is displayed in Fig. 13.

    0

    10

    2030

    40

    50

    60

    Eritrea Pakistan Somalia Sudan

    0

    5

    10

    15

    20

    25

    30

    10-19 yrs 20-29yrs 30-39 yrs 40-49 yrs 50-59 ys >60 yrs

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    4. Discussion and Conclusions

    This section outlines some of the implications of the findings of the study for theeducation and training provision of refugees, and for the ways in which the nature

    and role of RCOs are understood more generally.

    4.1 RCOs as education and training providers

    This study adds to the evidence from other recent studies (Refugee Council and

    Refugee Action 2007, Fyfe and Findlay 2006) indicating that a significant proportion

    of RCOs across the UK are involved in education and training activities. The typically

    small scale of RCO activities (cf. Refugee Council and Refugee Action 2007) means

    that RCOs are likely to contribute only a small proportion of the overall education

    and training provision for refugees in the UK (see also Phillimore et al. 2003, 2003a).

    Nevertheless, the fact that RCOs now have a national presence in the education and

    training provision for refugees is significant in itself. This was unimaginable only two

    decades ago, when only a handful of RCOs could be identified outside London

    (Rutter 1994).

    Although small in scale, the RCO education and training activities explored within

    this study made a distinct contribution to the education and training of their users in

    at least two respects. Firstly, the range of activities offered increased the spectrum

    of available education and training for refugees. Some activities were simply not

    available through other education providers. Secondly, other activities, including

    schooling support and English language training, complemented mainstream

    education and training provision, often by being tailored in ways that created

    specific added value for the users.

    In some instances this added value was gender specific: the fact that some women

    users referred to the importance of friendly staff and small class sizes, women-only

    provision and the availability of crche facilities points the barriers that some

    refugee women face in accessing mainstream education and training provision (cf.Patter 2009, see also Clarke under review). Both male and female users frequently

    also valued the connection they shared with RCO staff and volunteers, who were

    usually first or second generation refugees themselves. The feeling of familiarity

    offered by the community setting, and the frequent ability of staff to speak users

    native languages are qualities which would be difficult for a mainstream education

    and training provider to replicate.

    It should be noted, though, that there is a risk of RCO staff relying solely on their

    personal experiences and contacts for insights into the needs of the community,which are heterogeneous and may change rapidly. It was notable that none of the

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    RCO staff mentioned strategies for assessing needs, and procedures for gathering

    and storing participant feedback often also appeared problematic. The fact that

    there were very few participants aged over 50 across all of the case study activities

    may be indicative of a failure of the organisations to reach out to this age group, a

    concern also noted by Atfield et al. (2007). The suggestion of one training participantthat the course could be improved by advertising it more is pertinent in this context.

    One organisation offered a good example of how RCOs could reach beyond their

    immediate network, by advertising their activities in local cultural centres, and

    conducting door-to-door recruitment across the neighbourhood.

    4.2 The resourcefulness of small RCOs active in education and

    training

    The study also offered insights into the ability of low-income organisations in both

    cities to develop strategies to overcome the significant challenges of limited fundingin order to conduct a range of education activities despite very limited budgets.

    Firstly, the organisations in the lowest income bracket relied almost entirely on

    volunteer staff and tutors. The inability to pay volunteers and staff, did however

    frequently entail personal sacrifices and the support of other family members.

    Secondly, many organisations reported that access to some form of insfrastructure

    support had helped them to cope with limited resources, for example by offering

    access to free advice, including on funding matters, access to shared office or activity

    space, and links to potential volunteers. This assistance included both mainstream

    and refugee-specific support, and took a number of forms including membership ofcollective bodies, support from dedicated infrastructure organisations and help from

    larger RCOs. Thirdly, some low-income organisations coped by charging for the

    services provided. One organisation charged for its supplementary school, another

    for its tailoring course, and a third linked families with fee-charging tutors, in the

    absence of sufficient volunteer tutors.

    Despite demonstrating great resourcefulness, many organisations nevertheless felt

    that their education and training work was being restricted by a lack of funding.

    When asked if there were any issues or concerns that they would like to raise, nineout of the 18 of the London-based organisations and six out of the seven Leeds-

    based organisations mentioned insufficient funding. It is indicative that two out of

    the three case study education and training activities studied in phase 2 of the

    research had ended due to a lack of funding (case studies C and F); the organisations

    wanted to continue the activity but did not have the means to do so. One

    respondent explicitly linked the difficult funding situation to government budget cuts

    that had been introduced in 2010; these cuts continued after the bulk of the

    fieldwork was conducted, with further likely consequences for RCO funding.

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    study that the education and training role of RCOs has received little

    acknowledgement to date even by those working closely with these organisations. It

    is indicative that the initial response of one second-tier organisation representative

    interviewed in this study to the question of what proportion of RCOs were involved

    in education and training, was very few. Yet, when these organisations had beenlisted, they amounted to a third of the RCOs with which the second-tier organisation

    worked, prompting the respondent to state:

    You know, this is something we havent really thought much about. Perhaps it is an

    area we should be looking more into...

    It is therefore hoped that this study has made a contribution to addressing this lack

    of attention, and that it will prompt further exploration of this work.

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