Clark U and Technolutions Slate NEGAP conference presentation
22
Distributed Management: Implementing Change Across Academic Departments Ethan Bernstein Director of Graduate Admissions Emily Toops Technolutions, Inc.
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Transcript of Clark U and Technolutions Slate NEGAP conference presentation
Distributed Management:
Implementing Change Across Academic
Departments
Ethan BernsteinDirector of Graduate Admissions
Emily ToopsTechnolutions, Inc.
Key StrategiesGraduate Education Portfolio
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The Graduate School
International DevelopmentCommunity, and Environment (IDCE)
Graduate School of Management
College of Professional and Continuing Education
8 PhD Programs• Biology• Biochemistry and Molecular Biology• Chemistry• Economics• Geography• History• Physics• Psychology
MA in EnglishMA in Teaching
MS/MBAMA/MBA
MBAMS in Acct.MS in Finance
The Graduate School
2 MA degrees2 MS degrees1 Certificate
MPA
MA in Communications
MS in Info Tech
Key StrategiesGraduate Education Portfolio
2
The Graduate School
International DevelopmentCommunity, and Environment (IDCE)
Graduate School of Management
College of Professional and Continuing Education
8 PhD Programs• Biology• Biochemistry and Molecular Biology• Chemistry• Economics• Geography• History• Physics• Psychology
MA in EnglishMA in Teaching
MS/MBAMA/MBA
MBAMS in Acct.MS in Finance
The Graduate School
2 MA degrees2 MS degrees1 Certificate
MPA
MA in Communications
MS in Info Tech
12 Accelerated BA/Masters
Degree Programs
Key StrategiesAbout Technolutions
> More than 200 clients worldwide
> 100% client retention for over two decades
> Supports the lifecycle of the Admissions process
> Integration with student information systems
> Compliance Ready
> First-to-market with online reading
> Mobile Focus:Communicate with students via text
Read on your iPad
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Key StrategiesSlate and Graduate
Institutions
> Working with over 70 graduate institutions
> Large graduate institutions with 100+ programs and over
1000 faculty readers
> Small graduate programs, sometimes within the same Slate
instance as the undergraduate program
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Key StrategiesAdmissions Process Before Slate
> Decentralized and overly complex
> ApplyYourself, Banner, Paper Applications
> Various deadlines, application fees, admission requirements, application review processes, and enrollment deposit fees
> Gathering/reporting university-wide graduate program admissions data was challenging
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Key StrategiesOur Process to Implement Change
1. A CRM solution was selected- Slate
2. Formed an implementation committee with representatives from each graduate program
- Buy-in/support from campus-wide community
- Re-envisioned admissions process for each program
- Agreed upon a singular base application
3. Created a Graduate Admissions Office- Launched new graduate admissions office July 1, 2013
- Accepted applications using Slate for the fall 2014
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Key StrategiesOur Process to Implementation Change
4. Transitioned from an implementation committee to a liaison committee
- Members serve as liaisons between the graduate programs/departments and the central graduate admissions office
- Liaisons help to manage applications review process for individual programs
5. Slate -> Banner (SIS)
6. Slate training sessions- Faculty
- Staff
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Key StrategiesSlate Best Practices
> What is your ideal admissions process?
> What do you want to change? What do you want to keep?
> Plan and take time to re-envision your admissions process
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Key StrategiesDistributed Management
> Built unique online application file review management environments for each department/grouping of graduate programs
> Utilized program-based permissions
> Created standard roles for departmental staff & faculty- User account management
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Key StrategiesApplication Management
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Key StrategiesApplication Management Cont.
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Key StrategiesOnline Reading
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Key Strategies
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Key StrategiesDistributed Management Cont.
> The Graduate Admissions Office releases all decision letters after department approval and approval from the Dean of Graduate Studies.
> The Graduate Admissions also manages email communication for the various departments and programs.- Application reminder emails, admitted student day information, etc.
> The Graduate Admissions Office now manages all data collection and reporting.
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Key StrategiesAutomated Reporting
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Key StrategiesTargeted Communication
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Key StrategiesRolling “Go-Live” Dates
with Slate
> Implement in phasesIdentify priorities
Establish a timeline for each project (application, reading, decisions)
> Soft “go-live” dates allow for thoughtful planning and transitioning to Slate
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Key StrategiesSlate Implementation Roadmap
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Key StrategiesKey Takeaways
> Find a CRM solution that will help you implement change –don’t be afraid to change processes or business practices.
> Involve and empower staff from each department/program
> Utilizing program/department based permissions to limit the view/access of certain users
> Reduced reliance on IT department
> Share queries/reports/data with departments
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Key StrategiesLots of Programs,
One Instance
> Self-service tools allow for easy customizationAdd conditional logic for application questions
Automate different processes for different programs
Customize checklist and application requirements per department
> Security and PermissionsControl what users and readers can access
> Custom SQL or JavaScript knowledge not required!
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Key Strategies
Contact Info:[email protected]@EBClarkU
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Learn more about Technolutions and Slate:www.Technolutions.com
