4th Quarter

Course Offerings October – December 2013

City of Columbus

Mayor Michael B. Coleman Department of Human Resources

Chester C. Christie, Director

Jacquilla Bass, Deputy Director

Citywide Training and Development

Drema Kirkling, Citywide Training Manager

Abbie Amos, Citywide Training Coordinator

Kris Cannon, Enterprise Training Coordinator

Ric Morrison, Registrar/Training Assistant

For Small Businesses in the Greater Columbus Area

Citywide Training & Development (CTD)

1111 E. Broad St., Suite LL01

Columbus, Ohio 43205

614-645-2851 or Fax: 614-645-0466

CTD@columbus.gov

www.hr.columbus.gov/training

Are you a Small Business Owner with less than 50 employees?

Are you registered with the City of Columbus as a vendor?

Are you looking for professional development opportunities for yourself or your employees?

If you answered yes to all of these questions, then Citywide Training

& Development, part of the City of Columbus Human Resources

Department may be able to help!

For a limited time, Citywide Training & Development is offering FREE professional

development seminars for small businesses and their employees. A wide range of soft skills

courses are available, including:

Fundamentals of Supervision

Organizing and Planning

Getting Started with Your Company’s Facebook Page

Microsoft Office Word, Excel, PowerPoint, Access and Outlook. (Full day courses and

targeted modules available.)

Marketing & Promoting Your Business

Grammar (and proper Business Writing)

Social Media Accounts Management

…. And so much more!

For more information, or to register for one of these classes, contact Kris at

614-645-2851 or email her at CTD@columbus.gov.

Supervisor/Manager/Leadership Academy (SML Academy) Entire Series: SML7000

Take your supervisory, management, and leadership skills to the next level! You may attend all of the courses in the series by putting SML7000 on your registration form, or mark which of the individual courses you would like to attend.

Target Audience: Open Time: 8:00am – 4:00pm Date: Every Thursday, October 24 through December 19 Cost: Varies – see below Entire Series costs: $799 (a savings of $231) Small Business participant cost: $0

First Time Manager – Explore effective delegation, coaching employees, strategic planning, developing trust, and why personal development is critical to success. October 24 8:00am – 4:00pm Session 2209 Cost: $119

Coaching Conversations – Discover how to coach for improving performance in specific areas, as well as in the larger scope of career development. November 14 1:00pm – 4:00pm Session 2214 Cost: $79

Adapting Your Style – Assess your personal leadership style and practice tools for building connections with employees, running productive meetings and enhancing employee motivation. October 31 8:00am – 12:00pm Session 2210 Cost: $79

Dynamic Decision-Making – Problem solving and decision-making define the path of organizational growth. Come discover how to get your team thinking critically and creatively, and watch performance and processes improve. November 21 8:00am – 4:00pm Session 2215 Cost: $119

The Multi-Generational Workplace - Gain a better understanding of the four generations in the workplace and discover techniques that foster respectful communication and positive interaction with everyone. October 31 1:00pm – 4:00pm Session 2211 Cost: $79

Motivating Employees to Be Their Best – Obtain the skills and techniques you need to help employees develop a sense of community, acquire influence over work-related actions, and to enjoy the openness of shared information and feelings. December 5 8:00am – 4:00pm Session 2216 Cost: $119

Supervisor Communication Skills – Explore techniques for holding others accountable while also creating and practicing the art of equitable compromise. November 7 8:00am – 4:00pm Session 2212 Cost: $119

Communication Skills for Emerging Leaders - This course uses the MBTI – Myers-Briggs Type Indicator - to provide strategies for effective communication. December 12 8:00am – 4:00pm Session 2217 Cost: $119

How to Handle Change and Upheaval - Acquire the tools to assess typical attitudes toward change, intervene in the change cycle with positive strategies, and combat change-related stress. November 14 8:00am – 12:00pm Session 2213 Cost: $79

Leading Today’s Workforce – Discover the difference between managers and leaders, identify types of power, and adopt competencies critical for effective leadership. December 19 8:00 a.m. – 4:00 p.m. Session 2218 Cost: $119

Effective Teams Session 2113 Do you want to effectively manage and/or work with a team? Come see how personalities can influence your team. Identify common team conflicts and learn ways to avoid problems. Brush up on your speaking and listening skills while reviewing team effectiveness. Target Audience: Open Date: October 1, 2013 Time: 8:00 a.m. – 3:00 p.m. Cost: $119 public Small Business participant cost: $0

Getting Started with Your Company’s Facebook Page Session 2220 Users familiar with the Facebook social network will benefit from this beginner level workshop. Come learn the process of creating a Facebook company page, analytics of the page, the unique URL, apps and their uses, and much more.

Target Audience: Open Date: October 3, 2013 Time: 8:00 a.m. – 11:30 a.m. Cost: $79 public Small Business participant cost: $0

Juggling Multiple Priorities Session 2221 Have you ever wondered: How am I supposed to get all of this done? This course examines different approaches to time management and introduces new techniques to enhance handling different situations. Practice tools for prioritizing tasks, setting boundaries, and much more.

Target Audience: Open Date: October 16, 2013 Time: 8:00 a.m. – 12:00 p.m. Cost: $79 public Small Business participant cost: $0

LinkedIn – Let’s Get Started Session 2222 This beginner level workshop walks users through the process of account set-up, alongside a detailed explanation of various LinkedIn features. Additional topics include best practices of summary statements, app uses and integration, joining groups, and much more! Target Audience: Open Date: October 16, 2013 Time: 8:00 a.m. – 11:30 a.m. Cost: $79 public

Small Business participant cost: $0

Budgeting Basics Session 2223 Come investigate how to design and present a professional business budget - a task considered by many to be one of their most onerous responsibilities. Participants will see the value of budgeting and how to perform the process correctly. The budget process is broken down into eight simple steps and offers helpful tools to design a budget from scratch. After completing this course, you will be able to turn your business and personal goals into numbers and build, negotiate and manage your budget...even if you aren't a numbers person. Target Audience: Open Date: October 17, 2013 Time: 8:00 a.m. – 12:00 p.m. Cost: $79 public Small Business participant cost: $0

Valuing Differences Session 2186

Do you understand why diversity is important in the workplace? This training encourages communication that builds bridges and reduces barriers. Come discover valuable information about yourself and your interactions with others. Come explore bias, stereotyping, prejudice and discrimination in an attempt to minimize differences. Target Audience: Open Date: October 17, 2013 Time: 8:00 a.m. – 10:00 a.m. Cost: $39 public

Small Business participant cost: $0

Anger Management EAP8001

Do you get angry at inappropriate times? Do you express your anger in a destructive manner? Learn to communicate more effectively by spotting potential anger-producing situations before they escalate. Use class time to practice positive ways to disagree with others and master strategies for coping with anger. Participants must attend all three classes in sequence. Target Audience: All employees Dates: October 21, 28 and November 4 (Sessions 2198, 2200 and 2202)

or December 2, 9 and 16 (Session 2199, 2201 and 2203)

Time: 2:30 p.m. – 4:00 p.m. for all classes Cost: $59 public Small Business participant cost: $0

Building Trust in the Workplace Session 2187

Participants in this training take a look their workplace and employee behaviors that undermine workplace trust. By exploring the characteristics of the healthy workplace, participants get a clearer picture of what changes may improve their work environment.

Target Audience: Open Date: October 22, 2013 Time: 8:00 a.m. – 11:00 a.m. Cost: $79 Public

Small Business participant cost: $0

The ABC’s of Supervising Others Session 2244

The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors, as well as lead hands-on, part-time supervisors without a great deal of authority. This course is designed to help individuals overcome many of the problems encountered in the first few weeks in the role, and provide them with skills to launch them as successful leaders. Through a highly interactive program, participants will develop skills to ask for clarity around the role and responsibilities of their new job; adjust to their new role; develop listening, communication, conflict resolution, and feedback skills; and work through challenges like hostility, complaints, and low motivation. Target Audience: New and aspiring supervisors Date: October 22 and 29, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $199 public Small Business participant cost: $0

Exceptional Customer Service Session 2110

Customer Service should be a priority. Come explore an overview of customer service along with a discussion of different types of customers. Learn to recognize and understand the delivery & impact of exceptional customer service. Target Audience: Open Date: October 22, 2013 Time: 8:00 a.m. – 3:00 p.m. Cost: $119 Public Small Business participant cost: $0

Dealing with Difficult People Session 2118

Everyone must cope with difficult behaviors. This training identifies difficult behaviors people deal with in both their personal and work lives. Participants will receive specific guidelines about interacting and coping with difficult people in everyday life. Target Audience: Open Date: October 24, 2013 Time: 8:00 a.m. – 9:00 a.m. Cost: $29 Public Small Business participant cost: $0

Meeting the Challenge of the Difficult Customer Session 2189

In today’s service-oriented society, providing excellent customer service is of paramount importance. While many good customer service trainings exist, this training takes a specific focus: How should an employee respond when a customer is unduly demanding, rude or potentially violent? Come explore tips on communication skills employees need to defuse tense situations. Target Audience: Open Date: October 24, 2013 Time: 9:15 a.m. – 10:15 a.m. Cost: $29 Public Small Business participant cost: $0

Conversational Spanish-Customer Service Session 7401 Do you interact with individuals who speak Spanish? Would acquiring basic Spanish communication skills be beneficial to you? This four-week course will help you become more adept at communicating with Spanish speakers. Each session builds upon information presented in the preceding session. Participants will study elements of Spanish with emphasis on spoken language; learn simple phrases in order to converse on a basic level; develop an understanding of cultural do’s and don’ts and acquire idiomatic expressions. One to two hours of study per week outside of work time is highly suggested. This interactive course is designed for employees with no Spanish experience.

Target Audience: Anyone interested in developing basic conversational Spanish skills

Dates: Every Tuesday and Thursday, October 29 – November 21, 2013

Time: 8:00 a.m. – 10:00 a.m.

Cost: $199 Public Small Business participant cost: $0

Conflict Management Session 2181

Supervisors often have to deal with conflict and its impact in their organizations. This workshop will discuss the different types of conflict and their sources. The class will consider different strategies for conflict resolution and look at your personal conflict resolution style. Techniques for dealing with difficult individuals will also be discussed. Target Audience: Supervisors and Managers Date: October 29, 2013 Time: 12:00 p.m. - 3:00 p.m. Cost: $79 Public Small Business participant cost: $0

Managing Change Session 2190

Supervisors face a double challenge during workplace transition. As employees they’re affected by changes, and as supervisors they must lead their personnel through the transition. This training helps support supervisors in the midst of a changing work environment and introduces skills needed to assist employees in managing the process. Target Audience: Supervisors and Managers Date: October 29, 2013 Time: 8:00 a.m. - 10:00 a.m. Cost: $39 Public Small Business participant cost: $0

Stress Management EAP9048 Do you need to become more familiar with the emotional, behavioral and physical warning signs of stress? Come learn to identify personal stressors and incorporate practical and productive coping skills. Explore how to use cognitive and physical techniques for managing stress on the job. Target Audience: Open Time: 1:00 p.m. – 4:00 p.m. Dates: October 29 (Session 2204) Cost: $59 Public or Small Business participant cost: $0 December 12 (Session2205)

Conquering your Fear of Public Speaking Session 2224 Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups. Target Audience: Open Date: October 30, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public Small Business participant cost: $0

HR for the Non-HR Manager Session 2225 This three-day workshop covers how to:

- Discover the latest trends in the human resource field and the changing role of the human resource professional

- Write job specifications and identify core competencies - Find, select, and keep the best people using behavioral description interviewing techniques - Get employees off to a good start & how to maintain healthy employee relations - Deal with compensation and benefits - Make performance appraisals a cooperative process

Target Audience: Open Date: November 5, 12 and 19, 2013 (You must attend all 3 sessions in sequence) Time: 8:00 a.m. – 4:00 p.m. Cost: $279 Public Small Business participant cost: $0

Social Media Accounts Management Session 2226 More accounts, more problems - learn to use HootSuite to manage multiple accounts. This intermediate/advanced level workshop identifies the various online tools available to users who manage multiple social media accounts, analytics overview and much more. Bring your lunch and come join us for an afternoon full of information and prepare to be enlightened.

Target Audience: Anyone who manages social media accounts Date: November 5, 2013 Time: 12:00 p.m. – 4:00 p.m. Cost: $ 79 Public Small Business participant cost: $0

Resolving Problems Session 2182 This workshop will deal with tools that can be used to help resolve problems, both in the workplace and in other settings. Techniques that help resolve problems by focusing on the issues involved, not the personalities or their positions will be presented.

Target Audience: Supervisors and Managers Date: November 5, 2013 Time: 8:00 a.m. – 3:00 p.m. Cost: $ 119 Public Small Business participant cost: $0

Giving and Receiving Feedback Session 2253 Do you find yourself having difficulty with giving or receiving feedback? Well, if so, this course is just for you. Participants will explore the steps necessary for giving effective feedback, discover what body language has to do with the intended message, and be able to implement the three keys for receiving feedback. This is an interactive course, some come prepared to practice giving and receiving feedback.

Target Audience: Open Date: November 6, 2013 Time: 8:00 a.m. – 12:00 p.m. Cost: $79 Public

Small Business participant cost: $0

Improving Communication Skills Session 2191

Communication is the heart and soul of our professional and personal interactions. The way we communicate can open doors to productive relationships, a good working climate and positive opportunities. Come learn about factors that influence communication and decrease communication barriers. Practice active listening skills and discuss nonverbal communication. Target Audience: Open Date: November 6, 2013 Time: 8:00 a.m. – 10:00 a.m. Cost: $29 Public Small Business participant cost: $0

Parenting Teens Session 2206

Come join EAP and CTD for an informational session concerning adolescent development and parenting styles that provides support and direction to teenagers and parents. Plus - receive an overview of services offered in our community to parents. Target Audience: Open Date: November 7, 2013 Time: 1:00 p.m. – 4:00 p.m. Cost: $59 Public Small Business participant cost: $0

Train-the-Trainer Session 2229

This two-day course is designed to provide employees with skills, information, and practical experience to become effective workplace trainers. Participants will explore adult learning styles; learn how to meet objectives; develop an effective training style; discover the importance of preparation; and conduct a training session. Participants must attend both classes in sequence. Target Audience: Anyone who wants to learn how to be a great trainer Dates: November 7 and 14, 2013 Time: 8:00 a.m. – 4:00 p.m.

Cost: $199 Public Small Business participant cost: $0

Avoiding Burnout Session 2193

Participants will discover how to identify various mentoring methods, recognize different mentoring roles and competencies, and implement organizational strategies. The purpose of and criteria for a successful mentoring program is discussed and participants will explore the dimensions of mentoring, and identify learning and mentoring styles. Target Audience: Open Date: November 12, 2013 Time: 8:00 a.m. – 9:00 a.m. Cost: $29 Public Small Business participant cost: $0

Negativity in the Workplace Session 2192

Come identify ways negativity surfaces in the workplace and recognize the relationship of workplace change to negative behavior and interaction. Learn ways to stay focused, productive and positive. Target Audience: Open Date: November 12, 2013 Time: 9:15 a.m. – 10:15 a.m. Cost: $29 Public Small Business participant cost: $0

Business Etiquette: Gaining that Extra Edge Session 2230 If you’ve ever had an awkward moment where you’ve ever had to make small talk with a Very Important Person and been lost for words or don’t know which fork to use? Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social blunders you aren’t even aware you make. This one-day workshop will help you handle most of those socially difficult moments.

Target Audience: Open Date: November 13, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public Small Business participant cost: $0

End of Life Considerations Session 2228 No one likes to think to plan or think about death or dying. However, both of those realties are inevitable. Let's discuss the choices that are available to assist you so that informed choices are made for you and your family. Target Audience: Open Date: November 13, 2013 Time: 8:30 a.m. – 9:45 a.m. Cost: $29 Public Small Business participant cost: $0

Durable Health Care Power of Attorney Session 2227

If you or a love one is unable to make health care decisions regarding proper medical treatment - what happens? This presentation is devoted to discussing the process required to appoint someone who can authorize or refuse medical treatment for you or a love one. Target Audience: Open Date: November 13, 2013 Time: 10:30 a.m. – 11:45 a.m. Cost: $29 Public

Small Business participant cost: $0

Cross-Cultural Business Communication Session 2231

Come explore cultural differences in both verbal and written communications. Discover how to organize and participate in cross-cultural meetings and handle negotiations and problem solving. In addition, receive tips and techniques for building relationships and team across cultures. Target Audience: Open Date: November 13, 2013 Time: 8:00 a.m. – 12:00 p.m. Cost: $79 Public

Small Business participant cost: $0

Art of Listening Session 2207

Discover your poor listening habits and techniques to correct them. Learn to listen more effectively in a short period of time and practice listening in a lab situation. Also investigate using silence as a means of communication and learn to identify verbal turn-offs. Target Audience: Open Date: November 14, 2013 Time: 1:00 p.m. – 4:00 p.m. Cost: $59 Public

Small Business participant cost: $0

Assertive Communication Session 2208

Are you concerned about your self-esteem and want to become less passive and more assertive? Come develop skills and styles that will help you earn respect while learning to voice your opinion with confidence. Target Audience: Open Dates: November 19, 2013 Time: 1:00 p.m. – 4:00 p.m. Cost: $59 Public Small Business participant cost: $0

Building Successful Teams Session 2194

Do you know the characteristics of an effective team? In this course, you will explore the benefits of teamwork and learn strategies for interaction. Become aware that working together can reduce tension and stress while improving morale and productivity. You will also discover your own work style and learn how that style interacts with the team. Target Audience: Open Date: November 19, 2013 Time: 1:00 p.m. – 3:00 p.m. Cost: $29 Public

Small Business participant cost: $0

Office Politics Session 2252

Office politics often stir up negative images and memories of bad experiences. Learn about both negative tactics and the positive side of office politics. Discover how to use office politics to your advantage while being true to yourself. Target Audience: Open Date: November 20, 2013 Time: 12:00 p.m. – 4:00 p.m. Cost: $79 Public

Small Business participant cost: $0

Generations @ Work Session 2195

The dynamics of today’s work force are changing rapidly. It’s possible to have four different generations on the same work team sharing the same space. Each generation brings their own values, rules and styles, which sometimes can cause conflict and unproductive competition. Come understand how each generation approaches work differently and develop techniques for creating harmonious work teams. Target Audience: Open Date: November 21, 2013 Time: 9:00 a.m. – 10:00 a.m. Cost: $29 Public Small Business participant cost: $0

Critical Thinking Session 2196

What’s the best problem-solving? How do you choose between viable options? This program teaches you how to examine information from an objective, critical vantage point. Come identify common thinking/decision-making traps and how to avoid them by developing a process for critical thinking. Target Audience: Open Date: December 3, 2013 Time: 8:00 a.m. – 9:00 a.m. Cost: $29 Public Small Business participant cost: $0

Creating Win/Win Dialogues Session 2197

Did you know that ineffective speaking skills can hamper communication? Learn ways to create rewarding dialogue through effective communication and identify different channels of communication. If interested in strengthening your communication skills, this is the course for you. Target Audience: Open Date: December 3, 2013 Time: 9:15 a.m. – 10:15 a.m. Cost: $29 Public Small Business participant cost: $0

Motivating your Workforce Session 2245 It’s no secret, employees who feel they are valued and recognized for the work they do, are more motivated, responsible, and productive. This workshop helps supervisors and managers create a more dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and supervisors understand what employees want and to provide them with a starting point for creating champions. Target Audience: Supervisors and Managers Date: December 3 and 10, 2013 Time: 8:00 a.m. – 12:00 p.m. Cost: $119 Public Small Business participant cost: $0

The Great Balancing Act: Maintaining Work/Life Balance Session 2219

Being able to juggle work and life creates an effective balance between work and personal activities. Work should not crowd out the other things that matter to people such as time with family and friends, participation in community activities, personal development, leisure and recreation. The “right” balance is a very personal thing and will change for each person at different times of his or her life. This practical course will help you determine and achieve your personal balance.

Target Audience: Open Date: December 3, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public Small Business participant cost: $0

Office Ethics & You Session 2248

Making the best decision possible – the defensible one – is not an easy task. In this two-day course, the trainer will help participants to understand what exactly an ethical dilemma is, the difference between ethics and morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common ethical dilemmas. Ethical operations build trust, and trust builds business. Let Citywide Training help build your business today! Target Audience: Open Date: December 4 and 11, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $199 Public

Small Business participant cost: $0

Building Organizational Trust Session 2254 When talking about trust in the workplace, there are two levels of trust that are in play, organizational trust and personal trust. Many times these two levels are intertwined and are hard to tell apart. Leaders within your workplace often have an incredible amount of influence over the culture of trust in your organization. This program will explore the benefits and behaviors that will inspire a trusting culture, recognize and practice the Five Pillars of Trust and regain trust that has been lost. Trust is the key to a cohesive and collaborative organizational culture. Target Audience: Open Date: December 5, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public

Small Business participant cost: $0

Dirty Little Secrets that Negatively Affect the Workplace Session 2247

Do you ever wish training would address what really goes on at work? The people problems that nobody wants to talk about? The people who create obstacles? Or people who are obstacles themselves and prevent you from doing your best work? This course confronts those people problems head-on and gives you solutions and strategies for staying positive and productive among "toxic" people and situations. Target Audience: Open Date: December 5, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public

Small Business participant cost: $0

M.E.E.T. on Common Ground Session 2185 We all are unique individuals with our own gifts, skills, concerns and perspectives. These elements make us special, but sometimes set us apart from our co-workers. It’s important to find common ground given our differences, and to treat everyone with respect. This program explains the benefits and importance of mutual respect importance of personal responsibility in the workplace. Target Audience: Open Date: December 10, 2013 Time: 8:00 a.m. – 10:00 a.m. Cost: $29 Public Small Business participant cost: $0

Fundamentals of Strategic Planning Session 2249 What ensures the long-term success of an organization? Nothing! However, it has been proven that companies (departments, divisions, sections, or even individual teams) that partake in serious strategic planning have a significant edge in being successful over those that don’t. This course identifies the elements of an effective strategic planning model, gives you the tools to discover your strengths, weaknesses, opportunities and threats when setting a strategic vision and helps you avoid common pitfalls that derail strategic plans.

Target Audience: Open Date: December 11, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public Small Business participant cost: $0

MBTI and Emotional Intelligence Session 2250 The MBTI (Myers-Briggs Type Indicator) instrument is designed to help you understand your unique personality and the way you relate to others around you. Discover what your personality has to do with your Emotional IQ. The MBTI instrument is backed by thousands of research studies and has been found to be both reliable and valid in assessing personality. Target Audience: Open Date: December 17, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 Public

Small Business participant cost: $0

Time Management: Get Organized for Peak Performance Session 2251 Even with all of the apps and electronic organizational tools available to us today, finding effective ways to manage time can take a lot of work. Time management techniques don’t come naturally, and it can often feel like we’re always one step behind where we should be & everything is getting away from us. If you’ve been wondering how to better manage your time in the workplace and increase your productivity, this course will help you explore all of the best tips, tricks, and ways to beat the timer! Participants in this course will be given a pre-assignment in order to get

hands-on suggestions for improving your productivity. Target Audience: Open Date: December 19, 2013 Time: 8:00 a.m. – 4:00 pm Cost: $119 Public Small Business participant cost: $0

Microsoft Office 2010 Courses Session # Course Title Course Date/Time

2235 PowerPoint Basics 10/1/2013 8:00 a.m. – 4:00 p.m.

2237 Word Intermediate 10/16/2013 8:00 a.m. – 4:00 p.m.

2238 Outlook Basics 10/22/2013 8:00 a.m. – 4:00 p.m.

2239 Access Intermediate 10/24/2013 8:00 a.m. – 4:00 p.m.

2256 Access Advanced 11/5/2013 8:00 a.m. – 4:00 p.m.

2257 Excel Basics 11/6/2013 8:00 a.m. – 4:00 p.m.

Course Descriptions: Access Advanced: Advanced Access works with the specific queries of Crosstab, Parameter, Append, Delete, Update, and Make Table. Forms will be enhanced with unbound controls, graphics, combo boxes, calculated fields, multi-item forms, sub forms, and split forms. Report features will include unbound controls, conditional formatting and calculated values. Charts will be added to forms and reports as well as Pivot Tables and Pivot Charts. Macros will be written and added to a command button on a form or report. Database management of Password Protect and compact and repair will be discussed. Participants MUST have Access Basics & Intermediate equivalent knowledge. Access Intermediate: Intermediate Access will build on the knowledge that was begun in the Access Basics class. The student will work features that insure accurate data input by enhancing table design with exploring field properties; creating input masks; setting validation rules; creating lookup fields and explore subdatasheets. Exploring Table relationships will include referential integrity cascade delete and update fields and records. Queries knowledge will be furthered by using the join options and creating an intermediate table. Specific wizard queries included are unmatched and find duplicate records. Other queries covered are calculation queries, summary queries using functions, and concatenating fields using a query. The Expression Builder will be used to create a query. Forms and Reports enhancements will include working with the Design of field and formatting of fields. Report enhancements will also include working with sorting and grouping and summary fields. Participants MUST have Access Basics equivalent knowledge. Excel Basics: This is the first level of Microsoft Excel 2010 and should be taken by those new to Excel or those needing a refresher on the basics. Topics taught include: exploring the Excel environment and becoming acquainted with Spreadsheet terminology. Entering and editing text and numbers into the spreadsheet and basic spreadsheet formatting will be covered. Formula writing will include the basic math operators, methods of writing formulas, copying formulas and basic Functions will be introduced. The basic class will include creating pie charts and column charts, headers and footers, printing and worksheet manipulation. Outlook Basics: This is the first level of Outlook and should be taken by those new to Outlook or those needing a refresher on the basics. Topics covered include: Exploring & customizing Outlook today; composing & replying to email messages; attachments; Creating signature blocks; Out of office messages; Organizing email; Calendar functions including scheduling and meeting requests; working with contacts and groups. PowerPoint Basics: This seminar will show participants the tools to create a basic PowerPoint presentation. Participants will create and edit individual slides; move slides in the presentation as well as create a presentation from a PowerPoint Template. Students will format slides with font, bullets, and color options and use a theme to provide consistent formatting. Students will work with graphic elements of drawing, WordArt, Pictures and ClipArt. Participants will explore how to provide consistency in their presentation using Slide Master and finalize the presentation by adding transitions, creating speaker notes and creating handouts. Word Intermediate: This seminar focuses on 6 different features of word. 1) creating and Editing Word Tables; 2)document formatting through the use of Styles; 3)document formatting through the use of Outline and Columns; 4) Using the Graphic features of diagrams, drawing tools, and Smart Art; 5) Working with document revisions using Track Changes, Comments and restricting edits to the document; 6) Creating documents using Word Templates and Building Blocks. Participants MUST have Word Basics Equivalent knowledge.

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